VONAGE America

Awful customer service! When we first got service, easy enough to set up but the quality of calls was inconsistent and since we don’t use the landline number much we decided to move to another lower cost service. Long story short, we unfortunately had our number ported right at the end of our billing cycle and therefore, we paid for the month which they do NOT pro-​rate any sort of refund. At least the big phone companies do that! Luckily for us, we always had the cheapest plan so it’s not too much out of pocket but it was the attitude of the Vonage agent that was so irritating. She was like a machine just repeating herself and once she found out we had already moved services she kept saying she couldn’t hear me because of the call quality. Wish we changed services a long time ago. Good riddance Vonage!

If I could give negative stars I would. This company does not even deserve 1 star. Our project Manager is horrible, she doesn’t respond to emails. Doesn’t get back to you on questions/​concerns you have, blames everything on the techs, and has had to have multiple other employees step in to communicate with us because she fails to provide good service. We asked for upper management, VP or Vonage headquarters contact information to request a new project manager and they fail to provide us with that info. We’ve seriously had issues since day one and you’re better off going somewhere else, the «perks» you think Vonage has to offer are useless when the App or connection to Sales force don’t work properly. They take forever to «fix it» and then you have to go through the whole process again because the «fix» didn’t fix anything. its ridiculous. The phone connection is horrible, we’ve had Vonage for a month or two and we’ve have 6 – 8 techs out to fix issues that never seem to get fixed properly. At least one of the phones goes offline everyday, our project manger is aware of the issues but doesn’t fix them. I could go on and on about the horrid experience we’re having. But when it comes down to it, it won’t fix anything. I’ve even emails the CEO’s office, we’ll see if they help a «Valued Customer». Everything negative you read in the reviews are true. I wouldn’t recommend this phone company to anyone!

The worst service I had ever seen, these Vonage people will be requesting the people on roadsides and in malls. The Vonage representatives won’t explain even the contract or plan but they are only interested in forcing the customer to commit with going Vonage. **Recently I want to disconnect the Vonage and I have called the customer support for cancellation of my connection then the representative answered that if you cancel the connection then you have to pay $ 80 because you are in one year contract and i shocked!!.
The worst reply from them and very rude towards the payment and I was loss due to the Vonage people on roadside and by anyway my classmates, friends & family members are also going to disconnect the Vonage

Setting changes to voicemail options resulted in a whole lot of calls forwarded to a different phone. When asked what caused the change, Vonage would not admit to update/​changes on their end. Admission of errors, oversights, bugs are a hallmark of a good services management team. Their services management must not have full confidence in their own teams.

When you call you get someone in India who only knows how to read from a script. They make promises then fail to deliver.
My father-​in-​law had an account with them. Unfortunately he died about 4 months ago. Since my husband was attached to the number and wanted to keep it I called to cancel my father-​in-​laws service and start service in are name immediately so we could keep the number (their service lady assured me this would not be a problem). The lady took the payment for the pre-​existing balance on my father-​in-​laws account but then wanted to charge us double what it costs for new customer. When I told her what it says online for new customers she told me she would have to transfer me to a manager to set that up (but that I could KEEP the number). I got a manager (located in India) and he said he couldn’t help me and transferred me through to sales. Sale then answers (also in India) and says we can’t keep the old number that they said they had to disconnect not 5 minutes earlier. I then ask to speak to a manager because I am furious that they LIED to me and have been on hold for 18 minutes so far (I am still on hold as I type).
WORST SERVICE EVER. REMEMBER YOU GET WHAT YOU PAY FOR!
PERSONALLY I’D GIVE MAGIC JACK A SHOT.

Not a reliable service and almost as costly as other service providers. What a mistake! They say you can cancel at any time but who wants to cancel after spending hundreds of dollars on their phones. I wished we would have checked out their reviews first.

If I cld give 0 star I wld but im rquired to keave a star in order to write this review. Their service is horrible and their prices keep increasing and am paying close to $ 40! My extension line wouldnt work and have been trying to call their customer service no for the last few days and have not been able to reach anyone. Either the line hangs up by itself or automated voice says line is too busy and hangs up. This is absolutely ridiculous. I am obviously going to switch back to ATT, atleast I can count on their customer service.

Don’t even get close to this. It is at total failure. I am using their international call card and app for the smart phone and you can’t talk more than one minute without cutting. Yes they are cheap but they are expensive for the service they are providing. And their customer service asked me «record 3 instances with cutting calls» Men! why I am recording and dealing with your business.

A technician was supposed to come out and add a line — he never showed up. I waited 4 hours! I called Vonage and they rescheduled and the second time no one showed up, not even a phone call. I am canceling my service with them today and I would strongly recommend not to go with business!

The actual service part is OK, but they keep raising their prices, and jacking you around on the customer service side. Their people have english as a second language, and unless you are VERY specific in your grammar, they will turn off your service (like they did today for me) when I asked to cancel after the payment I just made to take me through August. So, now I have NO service, and can’t use my land line. (thank god for cell phones)
They also require SPECIAL EQUIPMENT and may try and charge you for that. It was difficult to install also, since I’m not a techy person, so had to call tech support.
DO NOT DO BUSINESS WITH THEM… use the Magic JACK. it’s cheaper, and much easier to use.