Vintage Silver Creek

I have been a home health and skilled nursing coordinator for 16 years and it’s an honor to be working with Karen M and her residents for the past 3 years at Vintage Silver Creek. Karen is very involved in the care of her resident and is a strong advocate for them. She is very proactive in their care. If she feels her residents need other services she will work closely with the physician to initiate those services. As the home health coordinator at a home health agency I would highly recommend Vintage Silver Creek to anyone that is looking for an ALF for a loved one. The clinicians and myself have experienced first hand the quality of care that is provided in this nurturing, professional and beautiful community. The entire staff from Rosa at the front desk to the caregivers and the med tech’s are always friendly and available to help.

My father recently moved from Vintage Silver Creek after staying there for around 2 years. The only reason he moved was because it got to the point where he had to have Asian food every day to satisfy his tastes and picky eating preferences.
However, I’m really appreciative of the entire staff at Vintage over the years, especially Karen M and Raman B on the management team, and also the entire care staff and med techs. My dad is not an easy person to deal with, especially in his early stages of dementia. The staff is always warm and friendly and PATIENT! Having to care for these elderly people takes an incessant amount of patience. I know I couldn’t do it.
I also really appreciated their excellent communications. I particularly appreciated the fact that Karen M and Raman B were very easy to reach and communicate with by email. They were very responsive to my father’s changing needs and requests, and it was great that I could handle a lot of requests by emails so that we wouldn’t need to trade calls all the time.
As for the property, it’s very well maintained and CLEAN which is really important for personal comfort. The lighting and décor in the common areas are bright and warm, and the external common areas are well maintained as well. The location is great as well. There is a shopping plaza across the street with a CVS, Starbucks, McDonald’s, a couple of good sit-​down restaurants, and a bank.
Anyway, if they served Asian food day and night, my dad would still be there. He made some nice friends with both residents and staff while he was there. I definitely recommend others to visit this place for both independent and assisted living.

My dad was a resident here for a couple of years. This started out as a place he loved and made his home. Over the last year though, his experience at Vintage Silver Creek got progressively worse. If you are looking for a place to help care for an elderly loved one and you want to be informed, kept in the loop, respected… keep looking.
When my dad first settled into Vintage, we would get updates on how he was doing and they would touch base if there were concerns. Since the new lead nurse came on board about a year ago, all that stopped. She does not communicate directly with him or with me. In addition, it seems like every 60 days they were trying to add additional care for my dad through out of cycle assessments. Really to the point of ridiculous and probably illegal.
Now they have a new executive director. The woman does not return phone calls or respond to emails, really frustrating.
This has become a profit focused organization that I do not think has the residents best interest at heart.
On the plus side the care staff is very pleasant and caring, but if this management team (from above the executive director, down to the lead nurse) is kept in place the care staff will be leaving quickly.

Seems the corporate office cleaned house and all of the great people are gone now, my mom is REALLY upset and wants me to move her some place else. The new manager Elsie is rude to her and other residents and likes to quote rules and regulations. My mom says she is mean and not a pleasant person at all and she is kicking people out. The cook quit and the food has gone way down hill. All of the residents art work that was in the main area is missing. Mom says the new manager didn’t like it and wanted to get rid of the one thing that made this place stand out and be a real warm and homey place. The nurse is never there or always unavailable when I want to see her. Back to searching for happiness for my mom. Argh.

I don’t have enough good things to say about Vintage SC. My mother’s long story short; she needed quick help. We were basically screwed by Atria Willow Glen (see my review). Vintage to the rescue in a big and meaningful way. They held our hands through the whole process and got her placed into the assisted care section as opposed to the memory unit. That decision saved us a lot of money and gave my mother more privacy and happiness. The staff there could not be better. Any reviews contrary before mine are not currently accurate. They are attentive, friendly, efficient, effective, you name it. The dinning room, the activities, cleanliness, the care, environment-​all good. If you knew my mom’s story and where she is now-​you would understand. She went from nearly being taken to jail to a happy resident of Vintage-​and they get the credit. The other residents have embraced her despite her early resistance. Probably one of the worst experiences of my 56 year life was handled and I’ve given thanks on my knees for it. Thanks Josie, Steve, Chad, Julie, Karen, Andrea and everyone else!!!

My Father-​In-​Law (FIL) could not go home right away after a hospital stay, Vintage was very close to his home, they offered respite care, it is very nice, and a good price. Respite care went very well, and FIL was happy. He went back home for a time, was admitted to the hospital again, and once again needed a safe place to live. As we all came to the realization that FIL needed a permanent new home that looked like Vintage, we started looking around; checked out many places and found that none are perfect, but he was settling into Vintage, knew a few people, and he was liked there.
Now FIL lives at Vintage full-​time and is as happy as he can be. No situation will be perfect, but Vintage has many caring staff members, is newer than many facilities, and is a very good price. The staff knows residents by name, and treats them with respect. FIL has a roomy, sunny apartment. He has complained about the slow food service, and that it has taken 15 minutes for a staff member to respond to his call-​button he wears, but staff meets with residents and receives their feedback, explains things to them and works with them to make improvements as they are needed. For instance, the front doors are locked at 7pm and it was difficult for residents to return from family visits and get back in; the staff has implemented a plan to make this easier, which has reduced the stress for residents to get back by 7pm.
We ask FIL regularly to be sure to tell us if he’s not happy with anything, and we do keep our ears and eyes open, but he’s been there 6 months now and it seems to be a very good fit for him. A widower needs friendly people around him, and regular meals, and laundry done. If we ever have a serious complaint, we will be sure to contact the Ombudsman, but I don’t see that happening here.

I want to validate the statement from another reviewer regarding staffing. The tenents are given emergency buttons to press if they need assistance, but due to understaffing, there have been instances when both my mother and my mother-​in-​law would call for assistance and no one would come to thier aid, especially in the evening.

I cannot stress enough how beautiful the Vintage experience has been for my parents and me. Through them we have an extended family. I know that my parents are not just cared for but are cared about. They are safe, they are welcomed, they are loved. The staff is amazing, and the quality of their interviewing process is exceptional because each and every care giver shows that the resident matters. The activities are extensive and fun… the food is exceptional… the facility is beautiful… it immediately felt like home to my parents.

Wonderful, caring staff, great food, fun activities! Apartments are spotless and roomy. The Christmas party is really a nice event and the food is fabulous! Santa shows up for pictures with the kids. They have great entertainment on Fridays for the residents with a little wine to enjoy. Vintage Silver Creek is a lovely place to live.