Valley Relocation & Storage

extremely poor service. if i could give negative stars i would.
ordered a bed on line for delivery. got a call to arrange delivery when the bed arrived to valley relocation. when i called they told me the next available date was two weeks away. WTF there a shipping company.
scheduled delivery for two weeks time. arranged a day off work only to receive a call that morning delivery wasn’t coming sorry. rescheduled for the next day was promised early delivery because of first missed delivery. 10.30 am no delivery. i call the company im informed that the delivery will be there between 8 and 3pm. i asked about the early delivery i was promised. sorry we deliver between 8 and 3pm the driver will call 1hr before delivery.
2.55pm driver calls running late but wil be there, at which point i told him to send it back to original shipper i wasn’t wasting any more time on their company
be warned this company will not be on time if ever.
Dont waste your time or money.

Quite possibly the worst company I have ever dealt with in my life. Terrible service. Twice I took time off to wait for them to miss their delivery time. They were the last leg delivery company for a large item I purchased. Both times they did not show up with the right men or equipment. When ever I call them their receptionist could not or would not put me through to someone that could explain the status of my order. On top of it all they seriously damaged it with a forklift and refused to take responsibility for the damage.

I bought a hot tub from Costco almost 2 month ago. Valley Relocation and storage is the last leg of the shipping of this order from back East. I live in California. Today was the second delivery day that was posted for delivery. The first day was Oct 28, in which 2 of us took the day off of work just to find out that they were not going to deliver the hot tub. Now moving forward to Nov 18^th, the second time for delivery. Today 3 of us took the day off to take delivery of the hot tub. Valley Storage called and said that they would deliver between 10am and 2pm. They finely showed up at 6pm with «NO HOT TUB» They had the steps and the cover for it and that was all. ARE YOU KIDDING ME? Valley Relocation office tried to blame it on the «NEW DRIVER» I saw his work paper work and no hot tub was on it. I have already been charged the 7,500 dollars by Costco for this item on Oct 28 and I have still not got it… Valley has had it in their storage for over a month now. STAY AWAY.

The worst service. On Monday Nov 2 I spoke with Trisha about receiving a desk I had bought from Jonathan Adler, who use Valley Relocation & Storage as their delivery company. We scheduled it for Friday Nov 6 for a 4-​hour window from 10am-​2pm, and I took a day off from work to receive it. No desk was delivered by 2pm, so I called them and found out that the driver just hadn’t shown up to work so I wouldn’t be getting the desk that day. Instead, they wanted to deliver it on Monday Nov 9. On Monday Nov 9, I took a second day off from work and called to find out when they would be coming. That’s when I found out that they had FORGOTTEN my desk and so I wouldn’t be receiving it. I explained that I had taken my second day off from work and the dispatcher actually said the words to me, «I’m not interested» and hung up. After that, I spoke to someone else who tried to solve the problem but couldn’t coordinate a Saturday or late evening delivery for me so that I wouldn’t have to take a day off from work (even though I see that it is possible to receive Saturday deliveries in reading some of these other reviews), so now today is Wednesday Nov 11 and I’m on my third day off from work from my new job. I spoke with Alfredo yesterday about scheduling my delivery for as early as possible in the 8am-​12pm window so that I could at least go into work for the second half of the day, and he confirmed that it would be in that window. This morning I called to find out when it would be delivered in that window, and spoke with two agents, Trisha and Jennifer, who both told me that my delivery was going to be 10am-​2pm and there was nothing they could do about that even though I had confirmed it with Alfredo.
I am appalled by the service of Valley Relocation & Storage, and further appalled that a company of Jonathan Adler’s caliber uses them for delivering their furniture. I can’t believe i had to take 3 days off work from a new job to receive a desk, and I haven’t even been able to escalate this situation to speak with someone at Valley Relocation & Storage to discuss how terrible their systems are and their customer service, given one dispatcher said to me «I’m not interested» and hung up the phone.

This place is terrible. It has taken 4 weeks to get my item delivered and then the day I took off of work they canceled on me because a truck broke down. Then expected me to be available the next day from 8 – 5 for a delivery. Sorry I can’t take two days in a row off. TERRIBLE

Terrible service. I took a vacation day to cover the 4 hour window with a one hour pre-​call. Fine. An hour before the window opened, I got a call saying that the truck had broken down, there was no backup truck (UHaul has lots, but what evs), and I wouldn’t receive my delivey on the scheduled day. I asked for a Friday when I was at home. VR said that they could only deliver in my area on Tuesday or Thursday. Valley Relocation would not make an adjustment to accommodate my schedule and their mistake. Now I have to take a second day of vacation to get my furniture. Awful service. My recommendation is to find another company to do your relocation.
UPDATE: Shortly after I wrote this review, I escalated my issue to a VP at the store I purchased the furniture from, Arhaus. The VP had gotten in touch with Valley, and I received the delivery on Saturday. This ended well, though it too a lot of time to get to this result. I revised my review from one star to three stars.

This company is the worst I have had to deal with in some time. They were subcontracted by another company to deliver a $ 10K piece of expensive equipment to my second home in rural northern California. They only come this way one day per week… Wednesday. I was informed my delivery would happen today, probably at the end of the day. That right away told me to be very cautious about expecting delivery, and I was right. At six pm I called their dispatch service asking about the status. After being on hold for awhile the dispatcher told me the driver had «run out of hours». What does that mean I asked. Seems drivers only can drive for a set number of hours before they time out. So, my equipment is on its way back to San Jose and I have to wait for another appointment, hopefully next Wednesday. My biggest problem is why didn’t I get a phone call telling me this instead of making me phone them? This is unbelievably terrible customer service and does not deserve more business until they get their act together. I’d give them no stars if I could. TERRIBLE… TERRIBLE…WORST EVER!!! USE AT YOUR OWN RISK!

Absolutely terrible. Missed the deliver window twice. If you value your time, do not use this service.
First delivery window given was 8am to 5pm, like that’s actually a «window», only to call at 5:15 to say that they would not be able to deliver that day.
Rescheduled for a window of 11am — 3pm and again they called near the end of the window to say they would not be arriving until around 5pm, at which point they finally arrived at 6pm.

These guys are really great! They moved our entire company very quickly and they showed up on time!
Good job!

THis is THE WORST company ever. They said they were going to deliver the bed between 10 – 2, then called to say 3 or 4… then called to say 5 or 6 because their guys were working somewhere else!!! This guy JOSE was the RUDEST guy EVER on the phone and his answer was to set up ANOTHER four hour window for another day. I said how ’bout first thing tomorrow since I took a whole day off work to wait for you guys? He said a four hour window was the best he could do because that is how he r uns his business!!! I asked him why and he said he wasn’t going to answer any more questions. LOL! I asked for a manager, and he told me to hang up and redial and ask for one.
THE WORST SERVICE AND ATTITUDE I CAN IMAGINE!

Oh I have a story to tell! I did not meet anyone with Valley Relocation or hire this business directly; however, I did order a nearly $ 3,500 king size Tempur-​pedic mattress a month in advance of a scheduled move and relocation to a new town. I scheduled delivery of my new bed frame (from Crate & Barrel) and the Tempur Pedic bed for Saturday 7÷21÷12. I live 2 hrs away though from my new town so I had to go up the night before and sleep on the floor in an empty house to accommodate the two separate delivery windows. The new bed frame arrived right on time from Crate & Barrel who had awesome and courteous movers. I was given a 4 hr delivery window (11 – 4) from what I now know was «Valley Relocation and Storage» for delivery of the Tempur Pedic. At 11 AM. A gentleman named «David» called me and said words to the effect of ‘your driver decided he didn’t want to drive to (my town) today so sorry but your Tempur Pedic bed isn’t coming.’ I explained my situation, that I drove to the new home specifically for this purpose and that his explanation was unacceptable. I asked him to find me another driver or do whatever he could to get it to me as planned even on the next day, which was a Sunday. He kept saying there was no one else and it was Saturday. After I told him I was not accepting this, he agreed to try to speak to his managers and gave me his direct number. I then called Tempur Pedic’s customer service. They had to get the phone number for Valley Storage from me, (they didn’t even know who they had hired to deliver it!), called them while I was on hold, came back on and also explained there was nothing they could do. (This is not a review of Tempur Pedic but I would note that I had a fairly surly representative with a southern accent that couldn’t care less about helping me and wouldn’t let me talk to a manager or have a manager call me back as I requested). After doing my best to attempt to get Tempur Pedic to take action, I called David back on his direct line about 45 minutes after his first call to me. I let the phone ring for 3 minutes, but no David, no answering machine, just a periodic «thank you for calling Valley Relocation and Storage, your call is very important to us, please stay on the line for the next available representative,» (apparently not). Tried again a bit later, same result. Four hours later, someone from David’s number called me, I missed the call however and they left no message. I called back as soon as I realized I missed the call and again no one answered. At about 8 pm I decided to just drive home to sleep in a real bed as no one had indicated that I was getting this bed on Saturday OR Sunday or even returned my numerous calls.
Lying in bed on Sunday morning at 8:29 AM. a different gentleman (I assume from Valley Relocation…) called me and wanted to deliver my bed on Sunday. «What? Are you kidding?». They totally ruin my weekend, fail to show up, don’t answer the phone, don’t leave a message, don’t indicate it is even a possibility that I’m getting this bed on Saturday OR Sunday so when I finally go home, they decide to call me! Yeah, I’m pretty upset. I would not recommend this company to anyone. For that matter, I wouldn’t rely on Tempur Pedic’s customer service either. They can charge you the highest price for the highest recommended bed in America but they don’t give a damn about getting it to you on time or as scheduled.