U.S. Bank

I would say over the past year or so this US Bank has undergone a slow-​paced but massive change in staff — from the clerks to the Branch Manager (Emile) — and within a short time period the whole workforce has become practically brand new. And luckily, it was the best thing to happen to the Willow Glen branch.
For example, I’ve had plenty of issues with US Bank’s «overdraft protection» over my many years being with US, as have many others (see: US Bank class-​action lawsuit in 2010). Emile, the man currently in charge there, has personally kept an eye on and made completely sure that any erroneous charge I’ve received has at the very least been EXAMINED or explained (which is all I’m looking for when I receive a sudden charge from any institution!). He will drop what he is doing and take you right over to his desk if you walk in disgruntled, and will do his absolute best to make sure you walk back out with at least knowledge and a plan of action. I’ve not faced a single questionable occurrence in my account that has not been corrected and/​or fully explained by him.
Lastly, as mentioned above, the employees have changed quite a bit. There used to be a degree of incompetence at this branch (people in particular, but won’t single out by name) and my biggest beef was the lack of care and attention I would receive from them. Their workforce has really turned around, with new management that never sidelines you, and fresh clerks that never appear burdened by a customer’s banking needs. This change in staff attitude is probably the one factor keeping me with US and not simply switching banks.

This bank is poorly staffed and is incapable of doing anything other than deposit checks and withdraw money. Their manager, Emil baghdasarian seems totally unaware of time and how long people wait to see him for things as trivial as changing an account name. No one else in the bank is allowed to do anything but simple account management. I highly recommend you avoid using this branch of US Bank.

Really nice and friendly staff. The parking lot is small but there is always parking when I come.

Let’s talk about service on a first name basis vs a huge conglomerate of which doesn’t know it’s own employees vs customers walking in. (true story)
I banked with Chase until recently found myself being hassled because I’m not raking in a million dollars just yet. I once worked for a bank and once a bank goes large, and spends that much money on themselves well, let’s just say they are going to need to make it back somehow. So if your just starting off like me, they will do anything to get you to open an account and then monitor your account with computer programming in place to track your deposit amounts. If your not a benefit to them almost immediately they do what they can to push you out. This way they can free up their portfolio for someone who has the money now that they can use to make them more money. In the end closing the account and having to contact all my creditors and changing all my bill pays, quite tedious and time consuming. I do not appreciate this being that when your self employed time is money and that kind of thing takes a lot of time.
Well, my name is Michelle and I’m a new business owner that is fairly young but old school at heart. I believe in customer service being number one. We’re all human, not computers and when we are discussing the one thing that makes this world go around, well I am more interested in the human touch being that I work extremely long hours and days for my money.
Anywho, I recently visited the US Bank in Willow Glen on Lincoln and Zarina helped me open my account. She is the sweetest lady, we happen to both be going to weddings that upcoming weekend so needless to say we hit it off right away and I did not feel like I was another number. I have had some major issues getting setup and not having a lot of time, the girls at the bank took care of everything for me without me having to do it.
Also needed help with new accounts and funds being on hold for a while, the branch manager Scarlett was such a doll to help me with whatever she could and in such a timely fashion and as busy as they we’re they did not flinch once or get frustrated with me. I know I can be much at times and this did not affect them at all. They are CUSTOMER SERVICE oriented.
I’m not rich yet, but when I do become I will make sure to invest my hard earned monies into a bank with people like Scarlett and Zarina at hand. They are awesome!
Thank you US Bank for hiring awesome people, providing great training and also the flexibility to let the people get done what they need to so we can get out their and do more!

I have mixed feelings about this bank, but sometimes I regret getting my car refianced, but I did save from 5.9% APR to 3.75 APR, so I saved $ 2000.00 on interest which is very nice.
Unfortunately why the 2 stars because I been a big hassle. After I did the paperwork and spent an hour getting them what they wanted. They gave me a couple of calls one to give them the registration and then I had to give them the pink slip. Then, I get a call saying I need to pay my car registration ASAP even though I did not have to pay until 2 months, so I said okay I will pay in late December. I paid the bill and waiting for my tags to arrive in the mail.
A month later, I never received my tags and I called the DMV and waited for an hour on the phone and then the guy told me that I never paid my car registration fees and that the only fees was for $ 17 dollars. I got the direct number for the DMV so they can get to the bottom line. Anyways I got a lady and she told me that the bank put my registration on hold until I paid my fees. I was okay what I paid my fees, the DMV cashed in my check and had proof.
Anyways I called US bank and told me they were waiting for a receipt for me and I was like hmm, the only thing I had was the cashed check. I went to the bank to get it settled and I was pretty angry because I was expecting my registration in the mail or something I can give to them. They called the DMV and took care of it right away unfortunately had to wait 10 business days to get the registration cleared. I think what got me angry was the lady told me didn’t you recieve my phone calls, I said no not really, the last phone call I got was 2 months ago to pay the registration fees.
Pretty much I was pretty upset with the process, I had to call them to check the status of the DMV deal and then they made me call the DMV to make sure I was finally cleared to drive. Anyways a bunch of wasted time on my end. But I gave them 2 stars because at least they got everything cleared for me. I could not drive for 4 days and DMV told me I was cleared to drive and had to call them up.
Next time I know when I refiance the car or anything to make sure I give them the cleared check from Wells Fargo ASAP and check the status. If I had the money I would definitely pay the money off and cancel my account that is how angry I am.

The most unimpressive banking experience ever. And I’m lucky I don’t have an account here.
Spent what was 10 minutes, while the one teller (who also doubled as the Assistant Manager) tried to help someone.
I just needed to make a deposit.
I also needed to eat something.
It was my lunch hour.
Being the only person in line, I had someone come up to apologize that the wait was so long. But it still didn’t make sense that it took this long that besides me and the other person… I was still waiting.
…waiting…
…waiting…
…pondering my existence in the aged building like I was in a bad 80’s movie with Melanie Griffith.
Blah. Lucky I have to only come here once a month!

David the manager has moved on to union bank located at blossom hill road next to the new whole foods market. Stop by for the Same Great Service with over 34 years banking experience!

I have banked at all the major banks and I LOVE US BANK! The branch on Lincoln is down the street from my house and I can walk in anytime of the day and I am next in line or I walk directly up to the teller. Everyone in this branch has provided me with excellent customer service.

It’s all right. I still have my free checking account that I opened in another state many years ago and I have never had a problem making deposits at either the ATM or in the branch here in California. At Bank of America, you can only make ATM deposits in the state where you opened your account, otherwise you have to see a teller.

Although during business hours this location is better than any Safeway US Bank, I have come to this branch twice now and found the ATM not in service. People are busy and only have so much time available to take care of their business. It is not fair that I have to drive from Lincoln/​Willow all the way to Meridian/​Hamilton because I have to get to work! You need to open a branch downtown. On top of this, the first time the ATM was not in service, when I went inside to withdraw $ 100 they did not check my ID? US Bank used to give $ 5 to unsatisfied customers, but since they stopped doing so I noticed their customer service noticeably worse. Dare I say as bad as Washington Mutual? Fortunately I do not think it is that bad yet, but still inconvenience is really bad for business.

I’ve been going to this bank since I was 16. I love the staff here. They are very welcoming and help you to the fullest.

This bank is HORRIBLE! I will be closing my account come tomorrow. They are THIEVES! They levied my account by «mistake». The name of the person who should have been levied is similar to mine, BUT they did not check the social security numbers, addresses, or full names. Then when the state faxed them a letter to return my money they still tried to fight me on it. After 4 weeks of fighting and contacting the state controller I FINALLY got my money back. But I will no longer bank with idiots who don’t take an additional few minutes to double check their work.

Finally left Comerica after one too many junk fees or my business account.
Dave, the branch manager, over at US Bank is friendly and helpful and has a great down to earth staff.
It’s never crowded and it’s always a friendly atmosphere and they care about Willow Glen. I’m glad I made the switch.