Tram Tracy Phuong, MD

I’ve been going to Dr. Tram for many years when I should’ve switched doctors a long time ago. I guess I kept going because it was convenient for me that she was located close to home and that she was friendly. However, in recent years, I started to notice that she wasn’t very professional in her role as a doctor.
First off, the waiting process leading up to the examination is tedious. I usually book my appointments in the morning so that I can come in before work. Dr. Tram comes in 30 minutes later rushing into the office. When I would ask the receptionist when I would get to see the doctor because it had already been pass my appointment time, she would tell me that the doctor is on the way. The office was supposed to be opened already! Because she was late, everyone else’s appointment was pushed back. I’m sitting there hoping to see her and make it to work on time.
Secondly, once I was called into the examination room, I had to wait another 30 minutes until it was my turn, but my examination was a mere 5 – 10 minutes max. Dr. Tram is friendly I agree, but I felt that she didn’t care as a doctor. Instead of spending time on a patient, I felt rushed so she could move onto the next patient. As a doctor, shouldn’t you spend time on a patient to diagnose him/​her?
And lastly, the reason that pushed me to write this review after all the little things that’s been building up. Today, I went into her office to clarify a letter I got from her. She asked me to resubmit a check with an additional $ 20 due to bank fee for the stop payment on a check I’ve sent her on June 16, 2015. As many of you know, a check is usually voided 90 days after it has been issued (it even says it on the check). Dr. Tram didn’t cash it out until September 22, 2015 so there was a stop payment. I went into the office to get it clarified that I would pay the original bill of $ 200, but since the bank fee wasn’t my fault, I shouldn’t have to pay for it. She didn’t come out to talk to me. I had to talk to the receptionist. The receptionist went in to talk to her and I could hear them discussing it in Vietnamese. Dr. Tram told her receptionist to just get the $ 200 from me since I didn’t want to pay the $ 20 bank fee. She even asked her receptionist why there was a stop payment. (It sounded more rude in Vietnamese) When the receptionist came back out, I tried explaining it to her again, but she didn’t seem like she cared about what I had to say. They just wanted their money and for me to get out. I’m very upset about the situation because $ 20 isn’t much to me, but it was the principle behind it. They didn’t even acknowledge that the fault was coming from their end nor did they seem to care.
Time to look for another doctor!

Worst doctor … I only came here because of my insurance but after a few visits I had to change doctors. Her office is slow and she is not knowledgeable. I specifically gave her a list of vaccinations that I needed proof of and she leaves our one. I also asked her to give me proof of the other ones on the office official letterhead and she told me to come at 9 on Friday but when I got there the front desk told me she doesn’t come in until 10 and she handed me a printout of my blood test… don’t ever go here.

They should have 0 star. My appointment was at 2pm Im still waiting. This place is a joke. I came with an appointment but ppl who walked in way after me got seen before me. What? My life don’t matter? I’m not exactly dying but this wait is killing me… Tracy Tram, please read ur reviews and act on it. Ppl make appointments for a reason. We all have places to be.

She is a sweet and nice doctor, she just overbooks and rushes! Sometimes rushing me so fast that I don’t remember what I even came in for. All I needed was some more eczema cream and shots.

Horrible service! Not a professional at all!
Always tries to prescribe just pain killers instead getting to the bottom of problem or at least referring to a specialist for the severe symptoms. We have asked for a referral and still doesnt obey at least that. She even claims that we are lying about the situation! & last, she’s always trying to rush us out. Oh how «professional» & «caring», this doctor truly is.
I’ve had better services with doctors that aren’t even my primary care doctor!
Literally dread visiting my PCD.
Can’t wait to change doctor!

I really like Dr. Tram, but I think the entire process leading up to the actual appointment needs improvement. None of her staff speaks English very well. I’m not sure what other language (s) they speak, but I’m sure people who speak that language consider it a huge benefit. However, I only speak English, so when I call for an appointment, it’s extremely difficult to communicate what I want. Also, when I show up for appointments, they ignore me and sit in the back chatting when I am standing there wondering what I’m supposed to do about checking in.
One thing I like about Dr. Tram is that she takes last-​minute appointments. The bad side of that is she seems to overbook patients and more often than not the wait will be really long.
As far as the actual examination, Dr. Tram is very friendly and professional.