Thu Le – Liberty Mutual

SUCKS, SUCKS, SUCKS!!! I would not recommend anyone to use her.
1. She is not very professional, all she wanted was to sell more insurance and makes more money. She told me to get the renter insurance in order to lower the auto insurance, I declined, then she told me just to try it out and she will cancel it at anytime. Then she won’t return my calls or email once the bill became all messy.
2. I canceled the Liberty auto insurance because of Thu’s lack of professionalism and poor service, then the trouble started to rolling in. After I switched the insurance carrier, I am receiving the invoice, so first my bill was sent to collection agency after I canceled the insurance, then Service customer called to get my insurance replacement card information with my new carrier in August 2015, I sent them in and then guess what?, I received another invoice from Thu’s office in October 2015, because their system is not connected, so I have to spend another 30 minutes on the phone to explain the situation and they asked me to send the information again to libertymutual customer service .32E which is different location, COME ON guys, get your system integrated and stop wasting people’s time!!!
Worst experience ever!!!