The Vent Cleaner

I was very pleased with The Vent Cleaners professionalism from booking my appointment to the vent cleaning. My dryer stopped and the repairman said the problem was from my dryer vent being clogged. The Vent Cleaners came on time, cleaned it from both the roof vent and of course my dryer. They were in and out in about 15 minutes.

I regret using this company based on price alone. The total cost was $ 198 (for an 1100 square ft condo that is 10 years old.) They were in and out in about 10 minutes and mentioned during the process that I had one of the easiest setups in my community.
I have a small condo at Tuscany Hills and this year they implemented a mandatory dryer vent cleaning policy to help minimize fire risks. Tuscany Hills is a very large community of condos, town houses and single family homes. Our HOA negotiated deals with two vendors for a cost of $ 100 per home if you wanted to use one of the two vendors. This company was one of the vendors that they negotiated the deal with.
When I called «The Vent Cleaner» they did tell me up front that if I had one of the types of homes with a booster fan that the cost would be an extra 100 $. However, they didn’t give me any information so that I could identify whether or not I had the booster fan. (I easily could have walked into my garage and seen the fan in the ceiling if they had explained this.)
I assumed that I didn’t have the booster fan and went ahead and scheduled the appt. Some of the other companies that I called quoted a slightly higher initial price with a much smaller additional charge for the booster fan so the total cost would have been much less. Some companies didn’t charge extra for the booster fan at all. Also, the Vent Cleaner company even slipped up and told me that my unit was one of the easiest setups. (So why charge me double the price?)
I really believe that the home owners here with the booster fan were taken advantage of. We gave them a lot of extra business, and they made up for the slightly lower initial cost by socking it to the home owners that had the booster fans — Not cool!
Since we will need to have the dryer vents cleaned every 2 years, I’m going to recommend to the HOA that we don’t include this company for future years.
If you live at Tuscany Hills and have one of the 1104 sq ft units, you have the booster fan, and I recommend you go with someone else.

I could not find ANYONE who cleans BATHROOM VENTS — !!! ???
Frankly we didn’t know they needed to be or even could be cleaned … until the company mens’ bathrooms stank for quite some time. Apparently this service exists — and totally makes a difference in the smell of your local bathroom.
Excellent pricing for 2 bathroom vents — dirtiest he’s ever seen one; cleaned to perfection.
Bye bye smells!
They’re punctual, hard working, and charge exactly as quoted.

As promised.
These guys fixed our horribly shoddy vent setup and make sure everything was clean and secured.
Gave me a referral to De Anza Appliance Repair, and now my dryer is fixed too. Everything like new and my W/​D are running better than ever.

Very professional, efficient and courteous!

My dryer was taking 90+ minutes to dry a medium load. A friend recommended The Vent Cleaner after it was determined that the vent was clogged. The crew arrived right on time, were courteous and professional, and had the job completed in 15 minutes. I just did a medium load of laundry (yes, I was curious how the dryer would do) and my clothes were dry in 22 minutes! Awesome. Great job, The Vent Cleaner. They recommended that I call them again 2 years, which I will certainly do or at the first sign the vent is impeded.

Came to our apartment building with more than 30 units and left after about 45 minutes. Later when asked about it by the manager claimed they had been there for 2 hours, which is not true.
All work was done externally to the apartments so there was no need to require people to be there and then threaten people that if they weren’t there then they would personally be charged $ 120 for a return visit.

Had my dryer vent cleaned: Amazing. Very professional. Called on Friday. they came on Tues exactly on time. Said they would be no more than ½ hr, they took 15 mins much better priced and courteous than others. Will use again. Thank you.

Very courteous and professional. Trimmed extra unnecessary venting tube left on from installation of new dryer. Will use them in future.

Very courteous & professional & did an excellent job cleaning the air duct/​vent. Thanks Josh & Casey for the great service!

A new washer/​dryer was delivered by Lowe’s today, and they refused to install the dryer unless the dryer vent was cleaned out. I called The Vent Cleaner and they had a cheerful repair person out here within the hour. Not only did they clean out the vent and give me helpful tips on dryer maintenance, but they installed the dryer for me!
Awesome service — I recommend them highly.

My dryer was way overdue for a cleaning and it was taking a couple of cycles to dry a normal load of towels and clothes. A colleagues fathers home burned down due to a dryer fire so I knew this needed to be done asap. My neighbor also needed her vent cleaned so we scheduled together. We were quoted $ 99 each, $ 119 without multiple discount.
Anyway, the two workers showed up as scheduled, very good guys who were efficient and even cleaned up all the lint on my patio. My vent was in bad shape and they got a ton of lint out of the vent.
Fast forward to the weekend – I did my first laundry since my vents were clean and my 17 year old dryer dried in less than half the time than before it was cleaned. I will easily recoup the $ 99 in less energy costs and wear and tear on the dryer.
The Vent Cleaner just earned a recurring client. I highly recommend them!

Reviewing based on the service received.
tl;dr
–showed up earlier than appt time on Sat morning
–gave attitude when asked to remove shoes
Showed up too early at 850AM for a 9AM-​2PM Saturday morning appointment window. Not a big deal but annoying early on a Saturday. Better than being late I suppose.
I asked the guy to remove his shoes before coming in the house and he was clearly annoyed and said it’s very dangerous since there’s 240 volts and etc, so I’m thinking ‘well, I hope nothing happens’ and feeling bad I asked him to put his life at risk. Then all he does is go to the dryer and turn it on.
I didn’t know I was putting my life at risk everytime I turned the dryer on without shoes… plus his shoes were slip on shoes, so it wasn’t even a hassle to remove and put back on.
Coming in he left the front door wide open, so I closed it. Then leaving, he left it wide open again.
Can’t speak to the quality of the work (I can’t really easily verify it), but with this kind of service I’d use someone else.

Great experience with this crew. Friendly, professional & helpful! They charged me $ 119 for cleaning my drier vent, which involved crawling under our house, coz that’s where the drier vent goes through. Looks like I’ll have to clean my drier vent every two years, so I’ll be sure to reach out again in 2016.

I had to get my dryer vent cleaned and the pipes that take the vent to the roof replaced and reset. These guys were FABULOUS. They were honest, straight forward, easy to talk to, explained everything to me in detail and did everything they said they would and more. I would definitely recommend them.

Wonderful service. They called because running ahead of schedule and asked if it would be convenient to come earlier. They cleaned my dryer vent and all duct work. It has made a huge difference. Now I can turn on the air, fan, heat, and don’t see a layer of dust on everything. They also inspected the furnace, which was fine. They laid down covering over my hardwood floors and cleaned up after. Professional, honest, hardworking, very nice. They charge a fair price and don’t try to up sell. I’ll use them again and would definitely recommend them. Tip: They give you a discount if you pay cash.

We noticed that lint was on the walls of our dryer room and it got kind of humid after multiple dryings with steam on the windows.
The Vent Cleaner duo showed up early in their 2 hour window and fixed our dryer connection which had come off due to a clog. They used metallic tape which is now required to pass inspection (don’t use regular duck tape anymore when heat is involved they said).
Then they cleaned out our vent which was 100% clogged (which had probably caused the pipe to disconnect from the dryer.).
They also removed the grill saying we already had a vent cover and the grill just contributes to clogs.
Finally they said we don’t need to do this more than every few years. …and like that, they were gone.

I have used this company for years now. They are prompt, and do good work at fair market price. When you get work done to your home or in business, you don’t want to use mickey mouse companies who do it cheaper. Use The Vent Cleaners.

Amazing! They were able to fit me into the schedule last minute so my furnace was clean before my move in day. They called me to let me know that I needed a new thermostat but did not try to sell me one. They said to pick it up at a hardware store. They got the job done and did it well. Will definitely use them again. Thank you!

Despite the fact they were only here for 18 minutes, I definitely got my $ 119 worth.
They arrived on time, jumped right in and started cleaning. There was so much «stuff» in my dryer vent that they even made it «snow» on my back yard (we have a vent that exits through the roof) — that’s how jammed my vent was.
In the process they answered all my questions and showed me all the steps they were taking. After they were done I told them I was getting a new dryer and they spent an extra few minutes telling me all the common mistakes the dryer delivery person could make and how to fix them. They even left me some extra vent tape in case the delivery people brought cheap stuff.
We are purchasing a new washer/​dryer system, which is why we finally got around to getting this done. Alas, we haven’t actually used out newly-​cleaned vents yet, however, we will definitely call them back again in a year when it needs cleaning again!
The only complaint I have, and the reason this is 4 stars instead of 5, is because they didn’t answer my inquiry email although the «contact us» form on their website said it would take up to 48 hours. I had to call them to set up an appointment after waiting a week for an email reply.