The UPS Store

Always a pleasant experience dropping off packages. Also I recycled a trunkful of perfectly good bubble wrap and air pack packaging material that I collected over the course of a few months through receiving packages. The very nice lady said that they’ll take it and reuse it. Thanks for being good to the environment!

I have gone to that store for the last 4 years. I go there only for prepaid Amazon returns and have all my stuff packed and taped. As usual I went there yesterday to ship a return and there was a customer, elderly lady who barely spoke English. She wanted to ship a prepaid package return to Amazon too. One of the ladies behind the counter told the elderly lady she should buy an envelope from them and ship it in it. I was surprised as her package was already in a box and asked why does she need to buy another one. In a rude manner I was explained retailers did not like it when stuff was returned in old boxes and they preffered new ones. I could not believe what I had heard. She kept on insisting the elderly lady should buy the $ 2 envelope. At the same time same rude lady kept on bossing the other lady who was staying quitely and warching. I felt extremely uncomfortable witnessing such rudness toward a collegue/​or employee/​and taking advantage of old people and their lack of knowledge in English.
The funny part is that the package I was returning was in old used box and I was not told I had to buy a new one.
I give it 2 stars instead of one only because of the store location.

I went in the ship my Nikon D-​810 to ship for repair to Arizona, 3 day shipping, a box, bubble wrap, $ 3000 insurance… almost $ 150.00. This seemed high? I went to FedEx (Winchester/​Hamilton), 3 day shipping, a box, bubble wrap, $ 3000 insurance… $ 75
WOW!!! I drove 2 blocks and saved HALF the money, needles to say I went with the other guys and I will not be returning.

04/​15/​2015 Thumbs up to Daniel aka Danny. He was helpful, friendly, & patient. Need more workers like him.

I had to drop off a pre-​paid package, and they charged me a dollar to tape my box close. I actually said out loud «Are you serious?!» when the lady told me that. I know a dollar is not a big deal, but I don’t like places where they nickle and dime you like that. Next time I’m just going to drive to the UPS store over on Bascom where they tape my box for free.

This is the worst shipping store I ever seen. They specifically forbid you from packing your packages inside the store in order to force you to pay their packing service (they have 10 signs all over saying «you can no pack here»). Yes you read right, we are talking about a shipping store. And by the way, it’s $ 10 per package. UPS should ban this person from using its brand (this is a franchise store for sure). Do yourself a favor and go to the real UPS store that is The UPS Store 1821 S Bascom Ave, Campbell, CA 95 008. They packed my stuff for free and their shipping boxes were 50% cheaper.

The friendly customer service and attention to details is what sets this UPS store apart from the others. I work for a small business that ships often and relies on our items arriving on time and in good shape and for over a year now, we have had only great things to say. Danny and Rinkoo makes going to UPS feel like I am going to visit a couple of friends. Great Job and Thank you!

I have rented a mailbox here forgoing on 8 years. The owner is friendly, but the staff frequently change. I occasionally run into difficulty when I receive business mail (how they get my address, I don’t know). This causes the owner to remind me that a business mailbox is more expensive, plus they need to take down details of the business for legal purposes. Every time this happens I explain I am not running a business through this address. Recently they have stopped asking me about it. I budget $ 28 per month for the mailbox, which is worth it to me because I order a lot of things online, but live in an apartment complex. I don’t want my packages left at my door to be stolen, so it is convenient to have this service to collect my packages for me.

Horrible customer service. They charge you for every little thing that you use such a tape to close the box that you want to ship. It’s not like FedEx where they let you use their stuff at no extra charge. So even though this UPS Store is right by my house, I drove 15 minutes away to ship my stuff. Don’t wast your time at this place. Spend your money where you are appreciated.

The owner of this store has so little integrity I would advise to never use her services! I bought packaging from her and returned two phones to a previous cell phone carrier, the phone never arrived. After MUCH leg work on my end she finally admitted that her employee never checked the phones into the UPS system! She gave me a sworn notarized statement saying the missing package went missing at her store and was the fault of her employee. However, she refused to pay for the phones!!! Now I am stuck with a $ 986 bill from my cell phone provider despite having a sworn statement from her admitting fault. I guess she will admit fault but refuses to take responsibility!!!

TOTAL RIPOFF! I went into this place to mail certified letters (6) because the post office was closed already. I asked the lady how much per letter, and she said $ 14.50! I was like, Uhm the post office only charges $ 5.75 with a return receipt! She said, our mark up isn’t that much. So I pay $ 87 or wait till the post office opens on Monday and pay, $ 34.50. Hmmmmm… I THINK I WILL WAIT TILL MONDAY!!! There should be Federal guide lines for mark ups on USPS products!

Prices are high on postal boxes and shipping. Run like a small business… But in a bad way.

This place was a little hard to find as it’s tucked way in the corner of the strip mall a few doors down from Starbucks and what use to be Kragen’s.
I had to wait about ten minutes because there was only one person running the store and she had another customer. Luckily for me, I’m patient and didn’t need to rush out of here. When i was helped, she was friendly and personable. My order was taken care of and the store was fully stocked and clean. Not much more I can ask for when it comes to Shipping.

I have mixed feelings about UPS stores… I understand that they have to mark-​up pricing because it seems to be a franchise business. But sometimes the shipping can be double that of just going to the UPS customer center in San Jose (7^th street one). The estimates you get on the UPS site are irrelevant because these stores can set their own pricing contrary to what I have been told by the employees. The locations are convenient sure… at a price :/

The woman in the store was very nice and price was reasonable. I will return