The UPS Store

This is such a bad place for shipping things. The employees are so rude. I went to ship out two packages and was told that he could not ship them out because the address did not exist. I verified the address and he still argued with me. Upon looking at his screen, he had spelled the street name totally wrong. When I corrected him, he just became mean. I asked him for notary services and he threw up his hands and said none here. I verified online and said that the website said there was notary services. Again, talking very mean, he told me I had not made an appointment. I asked if I could make one and he said he couldn’t. I had basic letters to ship out that I was going to ask to put in his going out mail, but was too scared that he might yell at me again. Worse place ever!

Forgot I needed to return an item by today (day be4 Memorial Day) found this place to be the only one open at the time. The young lady that seem to be the only one there was EXTREMELY helpful and VERY NICE! Thank you Vanessa for all you help!!! Keep up the great work and positive attitude :-)

Definitely not the friendliest employees. Convenient for drop-​offs, but that’s probably it.

Made appointment for LiveScan. Showed up early and I was told the «manager is on his way, should be here in a few minutes.» 10 or 15 minutes later, the employee calls (him?) to find out what was taking so long. We both find out the manager is «in a meeting» now and is not coming in???
What a dick move.
I _​so_​wish I’d paid more attention to the complaints before driving over. With all these other complaints, why does UPS allow this sort of thing to go on?

So annoyed. Store hours state that the store closes at 6pm on Tuesdays. It was 5:53 when I got to the store and it was closed!!! What a waste of time and gas!

This place is terrible. We made an appointment for a notary. There is no such thing as an appointment here. We waited 20 minutes. No show. Don’t waste your time.

10am notary appointment– no show. Waited until 10:15 gave up went to Almaden location. I wait enough at doctors offices to take up my time.

I have called over 20 times in past week and NO one answers the phone. I called the pizza place next door and asked if they could check to see UPS store was open, and they were.
I am out of state and can’t get my mail from these people, and they don’t answer their phone!!!
Unbelievable.
Update Jan 23. I had a friend go see them with a note I emailed as to my issues. Turns out employee Nick did NOT forward our mail as requested 2 weeks ago and someone turned their phone ringer off so they could never hear an incoming phone call for at least 1 week.
This is the 2^nd time Nick completely ignored a request for mail to be forwarded.
Avoid this place.

Terrible service, rude owner. I needed one piece of tape and he wouldn’t let me use any tape and I was encouraged to buy a package of tape for $ 9.99. If I could give it zero stars that’s what I would choose.

I arrived more than 10 minutes before closing to find 2 employees and no customers. I just had to ship one box to Canada, no big deal, or so I thought. But I was told to come back the next day because they had run out of international forms. I was bummed and said I was hoping to get it done when I didn’t have my two young kids with me. Suddenly the employee miraculously found a form under the counter.
So we continued with the transaction. The employee grabbed a box for me and I plopped my stuff in it, but with the extremely slow computer system and the redundant questions, it took FOREVER to do the transaction. I wasn’t annoyed, just being cooperative and waiting. To check the info, they have to print out multiple pages from the copy machine and multiple stickers from the label machine, and all that takes like 10 minutes, only to turn out to be wrong because the employee input the total value of the items to be 3x what it was even though it was written down on the form AND I told her verbally. So I asked her to make that one change because I didn’t want to be unnecessarily charged at customs. I have no idea why they can’t let people check it on the screen instead of wasting time and paper, but this is their system.
Another 5 minutes goes by of her trying to fix one number. Meanwhile the other employee turns off all the lights in the store, and turns off the printers, even though the one helping me is saying she can’t see and she still needs to print things. I’m just standing there quietly waiting and thinking, wow, how unprofessional. It’s not my problem that it’s taken 15 minutes so far for them to help me with one box. And doing that passive aggressive closing time behavior is not helping my transaction get finished any sooner.
Finally everything was printed and I was able to pay. The total value of the box was wrong on the form again, lower than the actual value this time, but I didn’t mention it this time because I just wanted to be done in there.
Then, instead of putting the printed label on my box and taping the top shut, the employee sets my opened and unlabeled box on the back counter and tells me goodnight. I said, «Um, I’m sorry, I’d like my box to be sealed and labeled before I go.». She answered, «We are closed now. Someone will do it tomorrow.»
10 minutes goes by of me offering to tape it myself with my own tape in the car, asking to speak to a manager, asking for a refund, and refusing to leave. And then she finally spends 30 seconds taping the top of my tiny box and slapping the label on it.
Two mind-​blowingly unprofessional employees, plus a shitty computer system. That’s my opinion based on the 25 minutes I spent there as the only customer trying to mail one box.

Shipment of alarm system
3÷20÷15 went to UPS store on Meridian /​Redmond and dropped of package to be delivered to Lorex. Declared value $ 800.00. Tracking number 1z826e5f0305612 GAVE TO ZULEYMA
Shipper ID MMMBXYWBOTR SHIP REF NO 4909
⁴⁄₁ Contacted Lorex about credit, sent emails, called, they traced package, never received.
⁴⁄₁₅ Contacted UPS office and they did not know where package was, said it was never picked up!
⁵⁄₄ Went to UPS spoke to Allissa and waited to find out package never picked up and she did not know what to do and asked me to call UPS at 800−742−5877.
I did call UPS at about 3 pm I spoke with Janet who I explained all the details, gave tracking number, my personal information and Janet said that I needed to go back to UPS store and they need to start an investigation.
At approximately 4 pm I called UPS store spoke to Allissa again and she said that she would have to call the boss and get back to me as she did not know what to do.
⁵⁄₅ 3:00 pm
Voicemail from Allisa on my recorder saying that the item shipped was never paid for !
3:51 PM I called back and spoke to Allisa and I was not informed that the payment did not go thru. I got online when I got home and verified that the payment did go thru on March 20^th for the amount of $ 39.68
4:30 pm called back Allisa and explained that I did research and the payment did go thru and that I have a copy of my statement. Allisa did not know what to say but that she will have the owner contact me
⁵⁄₆ I will pass by the store later and drop off the receipt and show copy of payment hopefully to the owner who was supposed to be there.
Noon I passed by UPS to send another package and spoke to Allisa about receipt, showed her and made copy of credit card payment. Boss still not in.
1 pm I sent email to email address Allisa gave me to inform of concern.
This is an alarm system for my house that was being returned for credit and had to be received within 30 days. Now that is has not been sent there is the highest possibility that the credit will not be honored due to the delay by your team.
The owner contacted me by phone and said the package was there and what should he do with it. I explain the return policy of the seller of 30 days and I am now waiting for and email on what the UPS store owner will do about this.
5÷7÷2015 still no news ! This store never solved my problem. Horrible service

Apple Inc has a contract with UPS to ship Apple product back to Apple for repair as a convenient service to the Apple customer. But don’t go to this UPS store if you are sending in your Apple product for repair. They don’t know what to do with it.
I called ahead and the person at the store ask me to come by. When I did, they told me they did not know what to do. The next day I tried a different UPS and they promptly took it over.

Love having this store in my neighborhood!
+ Parking is easy.
+ Staff is friendly and helpful. For example, yesterday one of the staffers saw that I was struggling with two large boxes, so he came running outside the store to help me with them. So nice!
+ Service is faster than going to the USPS. No confusing, annoying forms. Dropping off pre-​packaged returns is quick & easy. Even when I request that they print a return receipt, I’m usually in & out of the store in minutes.
+ They happily provide receipts (as proof of shipping/​drop-​off in case the package is lost) at no additional cost… unlike USPS which charges an extra fee.

I have been trying to open a mailbox there for over a week now. Apparently, the people who work there are not trained on how to open a new mailbox and only the manager can do so. That’s fine except for the fact that the manager never seems to be there.
I have gone in three, yes, 3 times in the last week and have been turned away every.single.time. First the manager was on vacation, then she called in sick and now finally on Friday, she left early. It has been a very frustrating experience. It shouldn’t be this difficult.

Definitely a neighborhood treasure! The staff is very friendly and if you go to drop off a pre-​addressed and paid for UPS package, they always give you a receipt, which is critical if you ever lose a package.

This UPS Store is located off Meridian in the same block as Lucky’s Supermarket, CVS and RePlanet Recycling. The car park is nice and large and the store is never really busy. I managed to walk in be greeted quickly and be out in less than 10 seconds.
Yes, there was one customer being served but I had a drop box item that had to ship UPS Ground and the friendly girl at the front desk asked if I needed a receipt which I did not. I was in and out like a squirrel being chased by a cat!
4 stars, if only every experience was this efficient and fast for a mundane but necessary task.

I don’t even want to give this place one star. I’m very disappointed in the service I revived today. I decided to go to ups to have my package delivered because its right by my house. I walk in and hand them my package and ask them to ship it to the address I have on the box. My package weights less then a lb and the girl is telling me it will cost 13.00. Are you kidding. I ask if there is a cheaper method and she says I have to call and find out. I’m sorry shouldn’t you know how to search in your system? So then once she finds a cheaper price she proceeds to print me a label but then has trouble because her system is telling her it’s not a valid address, I’m shipping something to Nike the address was sent to me by them. She then says I’m sorry I have to make another call. The girl on the other end says google the address she does and finds it. So I say can’t you override it. She’s says I’m really sorry I’m new and have only been here a couple weeks. My manager keeps leaving me. So that store manager is a crappy manager for leaving a new employee by herself. for one and for two the poor girl has no idea how to work the system. So I tell her never mind I will just take it to the post office. She says she is sorry then proceeds to tell the girl on the other line we just lost a customer. Needless to say I’m done with UPS. From now on I’m either sending out FedEx or the post office. Smh.

Don’t go here for Live Scans. They didn’t follow procedure correctly per the Secretary of State and I have an email to prove it. They costed me alot of time and money and delayed me by a few weeks in getting my notary to begin making money in these challenging times. I don’t want to have this happen to someone else so Please don’t go here for Live Scan Services. The owner doesn’t take responsibility and lied to me.

I’m basing my review on the service I receive at this store, not the prices. UPS prices are what they are at all stores, so it would be unfair for me to rate them on that. Ignore the three star review below because the reviewer’s inability to figure the most cost-​effective way to ship is not the fault of the store. Basically, if you find yourself in a position where you must ship UPS, use this location.
I usually find myself here because I need to send a merchandise return via UPS. I’ve dropped off many, many boxes (some of very high value) and had absolutely no issues. Everyone who works here is extremely polite and willing to help answer questions. They’re honest, trustworthy and reliable. They’re also patient with the other customers — some who are elderly and need a little more help figuring out how to ship something. They don’t rush them out the door.
Anyhow, this place totally rocks as far as UPS stores go. Totally happy to have them in my neighborhood!

This is my local UPS Store which I have frequented for roughly the past seven months or so for mainly domestic shipping purposes. I have stupidly shipped a couple of packages from here to remote locations in California which ended up costing me more than it should have compared to USPS. But with the detailed tracking service UPS provides, it really gives them a one up on the local post office.

I’ve come to learn that shipping within Northern California by UPS Ground is the most cost effective and way to get small packages to their destinations. If I’m going to ship a small package out of state, I find myself simply using USPS flat rate priority (2 – 3 day transit time). I already know that UPS Ground would take longer and cost more by comparison.