The Home Depot

I am a fan of this Home Depot for the price that they offer. We originally went to another nursery to look for some plants and found the plants to be too expensive. So we decided to give Home Depot a try. Boy am I happy that I did! for the same plants that we were looking for, Home Depot was about a quarter of the price, specifically for golden pothos and sansevieria. In addition, Home Depot also offers many good looking pots to host these plants. Overall, I am very pleased with my visits here and purchases. I highly recommend people to take a look at Home Depot not only for home construction and maintenance materials but also for some great plant selections!

Came here just a few hours ago, and we have never experienced such friendly home depot employees. Paint department guy… helpful, available, and nice. Self check out dude… didn’t even ask for his help, but he popped over and remedied issue immediately. Random girl walking by complimented my son.
Great experience. Why cant all Home Depots be this pleasant?

Terrible place!!! Dont get anything done through them! We bought a dish washer. Installation service found an excuse about a pipe and left without installing my new dishwasher! Second terrible experience I just had is we need a new door. They charged us 50 $ bucks for measurement they came but now they dont submit our measurements so we cant order anything for the last 2 months! Dont go there! Awful company!

I used to work for Home Depot in 2003 to 2005 so I know retail and the procedures that Home Depot abides by.
I walked into the store wanting to get a copy of my key. I asked some associate «would you be able to help me make a copy of my key» he said «yeah it’ll take me a couple minutes, would you be able to find somebody else to help you with that» so naturally I was upset, I told him «I don’t know, can you» as I walked away he started mouthing off to me so I just ignored him at that point I didn’t listen. This was in the hardware department where the key machine is located.
If I had said that to a customer I will be in trouble, however I decided to make a review on Unilocal

Home Depot is perfect for DIYers or pretend-​to-​be DIYers with tons of nuts and bolts to purchase in store!
Parking can be crunchy at times, so try parking the luxury or sports automobile away from the gardening and/​or landscaping trucks to prevent door dings… Jose A and Jose B are waiting in the parking lot in case you need «help» at home…
The store is reasonably laid out and staff is easy to find with their orange aprons.
Self-​checkouts make leaving a breeze.
Note that items are somewhat more expensive and limited compared to online. If the item isn’t super urgent, order online and have it shipped to the store for pickup! :)

I purchased the Insinkerator Excel model based from the
web site and the product does not come with the 120V power cord (the web site at insinkerator says it comes with it). I went back to the Home Depot to ask about it and get the cable clamp. When I asked one of the nearby associate, he seemed annoyed that I ask, I gave him 1 star for walking over and pointing out that none of the disposals come with the power cord. I asked him where is the cable clamp and he almost threw the accessory at me and said «all there» in the package (the power cord with the cable clamp), I was asking where the cable clamp was located. Another star for pointing out the accessory and walked away before I can clarify my question.

Can I give negative stars? Where should I begin… One promise broken after another. I thought if I went with a reputable company like Home Depot for product and installation it would get done right. Had I hired the workers sitting out front I’d have better service I am sure. For a simple side door installation it’s been an unpleasant process. They outsource their jobs which I don’t like and the source of their problems. I can go on and on… My job is still not fixed.

This review is mainly based only father’s experience with their online store and with an employee named Teri at this location in the appliance department.
My dad bought a new stove and it was delivered yesterday but the product came defected. The installer delivered the stove to the house, plugged it in and just hastily vacated the premise before saying another work to my father. When my dad went to test the stove, the front left burner didn’t work. He then spent the next 3 hours with their customer services reps on the phone who couldn’t help him find a solution. All he wanted was for home depo to take their defected product back and to send us a new/​working stove. My dad got fed up, asked me to accompany him to t he store to settle this. We went to the customer service area and was directed to appliances. We went to that department and asked a gentleman who was just sitting there playing w/​his phone for help but he was very dismissive. He directed us to Teri who was already helping somebody. So we waited again. Now our interaction w/​Teri was very civil as I explained what the problem was after having been redirected all day, but she got very defensive and asked me not to speak to her in «that» way. First of all, stop being so sensitive and second, I was speaking to her in a manner that was assertive and clear. Before she said this, she kept directing her attention else where and just wasn’t trying to pay attention to what we were explaining to her. She passively aggressively told a colleague that she was off in 30 mins as if trying tell us to take a hint. Believe me, if there was anybody else there to help us, we would have no business dealing with Teri.
In the end, she didn’t do anything useful. It took her 1.5 to get us a number to another location to call AGAIN. She just ended up googling the other location’s number and telling us to call them about our problem, to which we did and are still waiting to hear back from them about a new stove.
I will never by any appliances here and discourage others to do the same.

I know it’s been awhile now, my bad for not updating this response sooner. Home Depot did make it right at the end and I guess it was a glitch in the process/​system that this may just be a one time deal for me. From this experience though, it’s not likely that I will buy any toilet online… but HD is still one of my favorite stores.

Now that I’ve been to a few Home Depots, this one is actually a decent one.
Right when I walked in, a worker greeted and asked what I’m looking for. Got a fast response. Where can I buy storage boxes, isle 3. Where can I buy door bumpers? Isle 23. She was good.
Then the worker at the self-​checkout was actually doing his job. Fast and efficiently.
I know it sounds like the basics, but other Home Depot lacks even a person that does the self-​checkout correctly.

What a terrible experience. Went to this Home Depot today to buy Scotts Fungus Control for my lawn. Went through the Garden Department and asked the first person I saw where to find it. She said «I don’t Know». Then someone pointed me in the right direction. I could not find it on the shelf so I asked an employee nearby — he said it is over there, That was little help and still could not find it. They then closed the Isle and I was told I would have to wait. I asked two other people and they just pointed to the racks. Went to front desk and asked for help. She said I will just tell you where it is at. I finally found someone who knew the department only to have him tell me they were out of stock. So I went to Orchard supply Hardware. They people there were very friendly and helpful and took me right to what I wanted.

While I love browsing at Home Depot, actually buying anything is a pain — very few knowledgable employees and even fewer cashiers. But BEHOLD! A new Ace Hardware has just opened on the same street, a couple of miles south, next to the Safeway! Though possibly a bit more expensive, it’s a much better shopping experience when you need advice and a few parts.

Staff here is much better than at the store on Kifer in Sunnyvale. Francisco (special order desk) is especially friendly and helpful.
Lines can get long during busy hours.
They should stop placing merchandise in parking spaces.

For the most part the staff is very nice. However, I’ve noticed that some of the older (retirement aged) gentlemen on staff speak to me as if I am a child. I am a small woman but obviously in my 40’s so I was a little taken aback when the man behind the paint counter asked me if I liked «playing with the pretty colors on the computer» as if I was a kid.
The major issue with this store is the lack of cashiers. On our last visit it was about nine in the morning. We had several hundred dollars worth of merchandise in our cart and when we went to check out we saw ONE cashier for the ‘pro line’ that was (not exaggerating) down to the back of the aisle. There was also ONE cashier at the self serve pay line and that too had a line almost to the end of the aisle. This happens frequently. I have a friend that even spoke to the manager about this issue and all she said was that they’re trying to hire people.
(Rant: skip if you want)
The store would have more cashiers if they were paid enough to actually live on. $ 10/​hour in CUPERTINO is a joke and an insult even to ‘lowly cashiers’. You *might* find a room for rent downtown on that salary.
So we left our full cart and walked out because we were looking at at least another half hour.

The flooring department is SLOPPY! They charged full amount weeks ago and went off radar for a month. Nothing delivered. Nothing scheduled.
Have been calling to check and visiting the store multiple times. No update at all…

Really! This is the best Home Depot ever! Why? Probably because it’s in one of the wealthy areas of town with young professionals that have the cash to buy anything in the store and the idea they can fix almost anything if they just buy the right power tool. I’m amused to watch geeks crawling about pawing the goods in search of «the ultimate tool». There is always an abundance of «day laborers» hanging around the parking lots who will do the heavy lifting for you.
This store also seems to be stocked with the latest and greatest… and I shop the stores in Windsor and Santa Rosa — so I notice the Cupertino store as being all pimped out in displays, gadgets and little demonstrations.
The checkers and help also seem focused on giving the best service. I’m not sure why they are so much better than other stores — but they are. Maybe this is the Home Depot that everyone aspires to work at. I know the store in Milpitas gets trashed by customers opening stuff up and not putting stuff back… but this store, people just seem to pick stuff up and buy it. It’s tidy and it’s orderly. This Home Depot is the best!

This review is actually for the food store they have outside. They have the best tri tip sandwich I ever tried and it’s only $ 6.00.

The Mr & I had just dropped off some luggage to be repaired as well as a Goodwill stop & needed some orchid soil on our way home… enter this location of Home Depot
Nice sized parking lot & was loving the fact their outdoor /​plant supplies entrance was open (they’re not at all locations)
Greeted immediately & advised where we could seek our bags of bark — same nice guy rang us up & we were on our way
Don’t think I’ve ever had such a quick & painless experience… huge fan!

First off, I love Home Depot. Home improvements make me happy and this magical hardware land usually gives me a feeling of manly accomplishment.
Around three weeks ago, I went in search of DIY bathroom shelf materials. I purchased everything I needed, except the wood due to the wood saw which had apparently broken earlier that day. Annoying, but no huge biggie. Three weeks later, I decide to make attempt #2. Didn’t bother to call, of course the wood saw would be up and running on a huge craft day of the year, Labor Day. Alas, the same employee told me that the wood saw had just broken again! Bad wood saw? Possibly. Lying? I think yes.
To the manager of this Home Depot — you are either lazy, bad, or simply a bit daft. Whatever the reason of incompetency, get your wood saw fixed. This is a hardware store after all, and we don’t all have fully stocked workbenches in our non-​existent garages.

I’ll continue to come here. Whenever the hubby wants to go on a shopping trip, I ask to go to this one in lieu of the Kifer location in Sunnyvale. Reason being is that the Kifer one is in a warehouse/​Caltrain tracks/​Central Expressway location and can be a little sketchy, especially after hours.
This one is right off of DeAnza. It’s well organized and stuff is easy to find. We’ve always found the staff helpful here (my original review was for the garden dept. but I’ve had really good experiences at this location in their main store as well).
Lots of parking, but if you’re entering the lot from DeAnza, be aware that the far right lane merges into the lane next to it before you get to the first lot entrance. Between cars merging and people slowing down as they make their way to Home Depot, it can be a little stop and go. I recommend turning in on Bollinger Road to get there… it’s a little less of a pain :-/