The Face Shop

First timer here, and I must say the customer service was quite lovely! The lady who helped me was very informative and helpful although I did feel somewhat overwhelmed when she approached me. Bought the peel off mask and am excited to try it out!

you can always buy any of their products for ¹⁄₃ of their prices in many websites online :/

Well stocked but I did not appreciate the worker stalking me. Shoot let me explore the place in peace! How do you guys even get sales here? –_​– I will def stick to the el Camino faceshop in santaclara… At least they recognize me there lol.

The staff was friendly, and did try to help me find a foaming cleabser. But, the rice water cleansing foam that I got was defected :(
Will try to contact store and update review.

They don’t take American Express, but were able to swipe my mom’s credit card (same last name). Just one sales associate (Thi); she didn’t follow me around because I didn’t bring anything except credit card and keys. I also asked a bunch of questions like what she uses and probably annoyed her (but she didn’t seem to mind). My membership hasn’t been used for like 2 years but they still had my phone number. I updated with new phone number (rewards account remains unchanged). BTW you can lookup your account with first and last name too.
I’m not Vietnamese and I used to shop Face Shop (Taiwan) (now I use Laneige or Étude House & Tony Moly). But in Korea SKII or foreign brands like Dior, etc are also if not more popular i think.
Checkout was $ 64 + tax for two things ($ 28 chia toner) and $ 36 pomegranate eye collagen). They were out of aloe toner (~10 bucks cheaper than chia toner). You can write your phone number.
Sales associate says it takes about 1 mo. for new shipment arrival.
*Spend over $ 50 you can get free pink or purple macaroon cushion.

SHADY!!! Seriously, this TheFaceShop is super shady. Their customer service is so bad. They will tell you one thing, but tell something else to another person. Keep your «lies» the same, please. By far the worst of the all TFS in N.California. If you can, avoid this shop and put in the extra travel time to Santa Clara or Milpitas, it is definitely worth it.
My membership that I was created back in 2012 is suddenly disappeared from their system but works absolutely fine at other TFS. =_​= i just want my points, is that so much to ask?
And lady, chill, I’m NOT going to steal, so please stop following me and invading my bubble. It may be normal to follow your customers in Korea, but you’re not in Korea anymore. You’re in America, you don’t need to follow everyone. if i need any assistance, i will gladly ask you.
1 star for their products. excellent if you know what you looking for. my tip, you’re better off reading the box description than trusting those sales ladies. I’m sorry but there were some negative vibes flowing around the sales lady when i went in last week.

I don’t understand how you can «loose» a membership. I buy face shop products on a regular basis, however regular makeup and cosmetic purchase can be. I love the faceshop and korean products but I have a such a negative feeling towards this specific store in the grand century! Most of the time they hardly can give me a recommendation and they follow me around like I’m about to take something! They either skim on the sample or they don’t give me any thing at all. It’s so disappointing. They customer service here needs to step up their game. They don’t greet you, they don’t tell me what’s new, and they don’t know much about the product. … so what’s the point? !?!
Ughhh, I’m just so pissed off about my membership. She didn’t even try to look it up and told me this happens all the time that the system updates and drops people. How can you say that and be okay with it. It’s not okay that all my points are now gone! I had A LOT of points. –_​-​‘
Sighhhh if you can make the trip to landess or el Camino, do it. The faceshop up there is better.

I am so excited to see another Face Shop open closer to home. It may have been open for a very long time, and I just didn’t know. Somethings are still really inexpensive. But their skin care line is expensive! I kinda remember this company being inexpensive, so the prices were a little jarring.
I love the face masks, but I’m going to reserve judgement on the other items.
Pro-​tip: come with a thick skin. Its always hard when you want recommendation for skin care when the sales lady will ask bluntly, do you have combination skin/​acne? My first reaction is shame for not taking care of my skin, but she really wants to help, and isn’t going to dance around the issue. — We ain’t got time for that.

I have bittersweet feelings about this Face Shop. I buy many Korean cosmetics online and when I found out TFS opened international stores I got excited. In store purchases are 10x more expensive than ordering online so I only buy things that are reasonably priced (such as their $ 2 masks). Compared to TFS in Japantown in SF, there is not a whole lot sale products amd workers. Also not a lot of their products are labled so I had to keep asking the workers how much every product is. The years when it was new the workers were really nice, but after it went a bit downhill. There was one encounter when I bought a few things and the worker did not say a word to me. She rang up my items and did not say a word. Now, out of 3 workers, there was only one helpful worker who knew a lot of things about skincare and gave me tips.

TL;DR? This place is my go-​to Korean makeup store! Love their make-​up and honestly their prices are pretty level with Sephora or other brands. Quality-​wise, I love how light and au naturel their ingredients are. Organic ingredients? Not sure but it is definitely easier on your skin.
Product Quality, Service, Location: A
Product Quantity, Ambiance, Prices: B
N.B: Located INSIDE the Grand Century mall, across from the Food Court on the left side from the main entrance. They have a REWARDS System! Sign up!
I bounce between Sephora and The Face Shop (American vs. Korean-​based makeup). Sometimes if the brands at Sephora or MAC is too heavy for you but you don’t want to spend a fortune on organic brands such as Bare Escentuals or Bare Minerals, come to The Face Shop!
Tried Products: BB Cream Natural Beige (purple box), Aquatic BB Cream Natural Beige (blue box), concealer stick, powder, foundation brush, liquid lipstick, eyebrow filler, eyeshadow kits.
I only use BB Cream foundation after researching its many benefits and feeling how light it was on my skin. First of all, it provides full coverage without the heavy cakey-​ness. BB Cream is also SPF based and a lightener as well. I am Viet-​Am and my skin color is pale with yellow undertones (like many Asian females). The natural beige is perfect for lightening my skin without looking ghastly like Michael Jackson. I would definitely recommend giving BB Cream a try if you’ve tried liquid or powder foundation but are uncomfortable or dissatisfied with the results.
Other products that I appreciate are their concealer sticks, powder, and eyebrow filler. I use them regularly when I apply makeup. Their selections for different colors/​skin tones are limited on hand, so ask if they have multiple kinds before you commit. Concealer sticks can run from $ 7-​$ 10, powders are around $ 10-​$ 15+, and eyebrow filler was actually $ 15! It works great but a little pricey.
Service is fine as most of the ladies are very nice and accommodating and honestly it must be difficult working in a retail job, let alone at an Asian location ha. Put in a good word to their manager if they served you well! They hand out a few samples when you purchase but none of the samples are impressive.

Thanks Diane for your outstanding customer service! I’m 32 years old and lately I’ve been noticing fine lines appear out of nowhere. My friend recommended this place. She’s 37 and she looks amazing. Well, she’s blessed with that Asian glowing skin, so genetics played a big role. However, she speaks highly of BB creams. After hearing and reading about BB creams in the past, I finally purchased my own. I also bought a gel mask. They have a number of masks from hydration to anti-​wrinkle ones. I spent more than $ 60 today and received a free gift. I had a choice between scrub balm, hand lotion, or eye liner. I chose the scrub balm for the face which I can use once a week. I’m so excited to use these products!
This is located in Grand Century Mall
across Thai Lovers, or to make it easier, right by the food court.

This store is located in the Vietnamese mall, Grand Century. At first, I thought it was weird to have a Korean cosmetics shop in a Vietnamese plaza, but then I realized that The Face Shop has many locations all over, even in Vietnam! Anyway, I’ve had nothing but excellent customer service here. I give my many thanks to the sales associate, Diana, for helping me pick out the right face wash for my acne prone and combination/​oily skin. She was super patient, friendly and also recommended me a few other products and remedies I could do at home. Wow! Never met someone so sweet like her whenever I went to the other locations around the Bay Area. Will come back again. Ask for Diana, if she is working during the time you go.

I wanted to change my review here for some many reasons and it makes me very sad that this place doesn’t meet up to my par anymore. And I change it for two reasons.
1) They are now one of those shops that when you go in, they follow you around the store. I went into the store to look around, I saw they had a bundle of masks the other time I stop by but I never got it, and I just want to see if they have it anymore, so I walk in, the cashier said hi, I said hi back, and then after looking around with my boyfriend, she was following me around the store, like every step I took she took another step next to me, she didn’t even ask me if I need help either and I really didn’t I just wanted to look you know. It really distracted me from my shopping because I was really bothered. And this happened to me already 3 times in this shop.
2) They lied basically on their return policies, so they said before 7 days, you can return the item. So I bought a product there for my sister, and it happened to be the wrong product and I’ve been busy so on the 6^th day of the return policy, I tried to return it, and the manager of the face shop had to deal with me, and she basically got mad at me for trying to return the product. She told me, she will take it this time, but not to return any items anymore even though they had the 7 day policy because she said she doesn’t know what I did with it, like if I used it or something, which made me angry because the wrapping was still on the product. And I confronted her and told her that they even said on their receipt there is a 7 day policy and she literally did not take my crap and basically told me no more.
If they please change this, I would love face shop again, like I love the products but I’m not dealing with this store and would rather buy online.

There’s actually a location closer to home, but I couldn’t resist stopping by since it was conveniently located near Grand Century Mall’s food court.
The store is well-​organized and carries a range of cosmetics and skincare products made by the well-​known Korean brand. I stocked up on one-​to-​three-​dollar face masks, lip gloss (eight bucks), an eyebrow pencil (four bucks), and liquid eyeliner (twelve bucks). Everything was way more affordable than I expected considering The Face Shop’s fame and celebrity promotions.
The skincare lines are all grouped together, and the sales staff seem well-​versed in the different skincare options.
I was particularly impressed by how helpful and nice the salesperson who assisted me was. If I couldn’t locate an item, she made sure to find it for me. She also answered my cousin’s questions about their options for acne-​prone skin very patiently.
I imagine the offerings are mostly the same throughout all branches, but the service makes this location worth checking out.

A bit pricey, but if you can afford. Its definitely a must stop to look like a super star. Impress your other half, look hot, and be like those actors/​actress/​models on Peoples Magazine etc… Namm sayinn. #YOLO

I love this place and I love all the Asian facial products (and hair products too!) they carry. I can’t speak much for their make-​up since I use more American brands, but I adore the huge variety of facial products they have.
They have face masks for. well, everything! Whether it’s for hydrating your skin, or to brighten it, there are tons of masks for everything. They also have bottled masks, not just masks in packets. Granted that the prices aren’t exactly cheap, it’s not really a price that surprises you either. After all, where are you going to find so many face masks types and scents? The variety alone and the uniqueness of the brand (that it’s more natural than most other products) and the fact that it’s an Asian brand constitutes the cost (I mean seriously, look at Shiseido, this stuff isn’t even as expensive compared to some of their single products). So yes, this stuff isn’t cheap, but it isn’t something to knock down the quality of this store. It’s up to you as a buyer to evaluate the quality of the product and make the decision to either afford it or look for a different, more affordable brand.
One of problem with some products however, is that some don’t even have English labels in the back to explain the function and how to use the product.
The store, like many have said, is very clean and bright. If the huge Kim HyunJoong stand didn’t invite you in, the inviting atmosphere will. In terms of my experiences here, I’ve enjoyed it 80% of the time. There are always really nice cashier that will give you tons of free samples and is very willing to answer your questions regarding the products. However, I have been treated very rudely before and that’s the reason for the 3, instead of 4 stars. Some of the cashiers aren’t very welcoming, some blatantly gave me rude looks as if I didn’t have money to buy their products or something… If they can improve that, I wouldn’t be discourage to enter the store more often.

I can’t stand this place. Remembering back to their grand opening my mother and I got sucked into The Face Shop for some goodies. After looking around I wasn’t too pleased but my mother bought into what the girls there were telling her. She bought a few items and her total? $ 120 sure they threw in a couple of samples. Sunscreen packets? No thanks!!!
Another time my sister who hadn’t been in this area in a long while stopped in and also decided to buy a few items. She gave me their Natures Recipe Facial Mask Firming Honey Mask. Let’s just say that it’s pretty much garbage after one use because after the mask dried I had to peel the thing off. It not only felt like I was ripping my skin off but left me to breakout the morning after. Never will I go back. Expensive products that gets me nowhere.

–bright clean shop… attracts me right in!
–the lady was super friendly and helpful, i was looking for something to fade my acne scars, i had a tons of question about everything and she kindly and patiently answered and help me look for the right product.
–the prices is average nothing crazy over the top expensive
–got a lot of little free samples: D who doesnt like free stuff?
–i got the post acne brightening serum for $ 18 .lets see how well itll work

Just stopped by this place the other day. Not gonna lie it was kind of random seeing a Korean shop in the middle of a Vietnamese plaza.
But hey after eating all that PHO/​MSG u got to take care of ur skinn!
When I walked in there was a worker who immediately came to help me… I was lookin for specific products for my sensitive skin and she really took the time to show me which cleansers were the best.
I’m super happy with all the GOODies i came home with
1. Fruit mix cleansing cream– this was recommended by the worker… It had a pleasant fruit smell and smooth and creamy texture that soothed my dry skin. Also, removes excess makeup like raccoon eyes 0₀
2. Beige concealer– still have yet to try but i’m happy i snagged this FREE for their buy 1 get 1 free sale
4. Organuture cleansing foam– Very gentle cleanser that moisturizes AND sloughs off dead skinn
ahhh win-​win I’m satisfied with my early b day present =) They also have a pt system for their products… So when u spend ur $$ u can invest in future discounts like on ur BDAY

This place is amazing (located inside the grand century mall– go in the big doors, at the music store make a left and then a right). I think this store is a little bigger and a little more organized than the Santa Clara one.
The service was exceptional! The worker was so helpful, and was willing to show me and explain to me anything I wanted (her name is Annie). She explained the process of putting on makeups and what to and not to do; which was so helpful!
I ended up buying a bunch of stuff; with a bunch more that I would like to get the next time I am in.
If the drive wasn’t as far, this would definitely be my go-​to store, but I will definitely be making the drive back here when I can!