T & J Painting Co

So I cannot comment on how well they paint since I never got to hire them. Well let me rephrase… I DID actually hire them… they just hosed me over.
I spoke to Soo about 4 weeks ago and he came out and I told him what I wanted. It’s a two story house and I needed the entire interior painted. I also told him that I was getting crown molding put in the entire house and that also would need painting. A week later he came back with a quote that was pretty good so I told him ok and I wanted to book the job.
Another week goes by and Shawn finally reaches out and says we are good to go with the booking and he sends me a full quote that matched what Soo had said. I have a few questions to go over so I email him this:
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** I am all set to book you guys. But I had a few questions and have not heard back.
I assume the quote includes the ceiling and the crown that is going in tomorrow?
When can you start? I’ll have the paint picked out ⁶⁄₆ and can get that all to you.
Can you start that week? **
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Shawn responds back:
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** We can start this Saturday to start the preparation. If you have the ceiling color it would be great for you to forward that to me because we would start with the ceiling.
Yes the quote includes ceiling and crown molding. As for the deposit, we would collect that on Saturday and collect the rest at the end of the job.**
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Since the crown just started going Thursday ⁶⁄₂ and they want to start painting Saturday ⁶⁄₄ (which I told him was too soon) I had to call him and let him know that they need to start a few days later ⁶⁄₆ to give the crown person time to get going. Shawn says they cannot wait because they are completely booked mid June and ALL of July. In my email I told him he needs to start ⁶⁄₆ but I guess he didn’t read that. I guess the crown person and you guys can work around each other. So I agree to meet Shawn Saturday June 4^th to go over what I want and give him the deposit.
On Thursday June 2^nd Shawn calls me and says… Looks like someone messed up the quote and they forgot to include the crown molding. So it’s going to cost, get this… $ 2,300 more to do the job. TWO DAYS BEFORE he is supposed to start. And YES he even confirmed in an email «Yes the quote includes ceiling and crown molding» just 3 days earlier.
Needless to say I told him to forget it and he didn’t seem to upset. He just said sorry about that and ok. He could of at least offered to split the difference or something. A few hours later I sent him an email letting him know that I was not too happy with the way he conducted business. I let him know that they botched the entire job. His response was simply:
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**Mistakes like this never happen with our company and I do apologize about the inconvenience. As a referral from one of our past customers we always thrive to make our customers experiences with us a good one.**
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That’s really helpful! Thanks a lot!
So I don’t know if they are good painters or not, but I do know that their business practice and communication skills need an overhaul.

Wow what an excellent experience. Tony and Shawn are just great! Their quote was extremely reasonable and Tony is really a very nice man. He went out of his way to take care of everything and even did some extra stuff. I felt he really wanted to do the best job. His quote was extremely reasonable compared to another quote I received and he deserved every penny of what I paid him. Thanks guys. I will definitely refer them to anyone of my friends for house painting. They were also extremely polite down to earth kind of guys. Way to go guys.

Returning customers… establishing a customer base is a goal of every company. We hired T&J to paint the interior of a property I manage. I am a real estate broker. They generally did an acceptable job. I again hired T&J to repair sheetrock, texture and paint. They quoted
$ 500.00 which I accepted. I had transmitted a photograph, property information and instructions how to enter the vacant home. No reply. I left two telephone messages and two additional emails asking for a start /​completion time. No reply. On my third additional call I was told they did not get my telephone messages and my emails went to spam. I was then told they did not have time for my job… so much for treating a returning customer.

Shawn and Tony are awesome!
They were really responsive and professional throughout the whole process.
We are those annoying customers that have no idea what they want, but definitely knows what they don’t want. However, Tony and Shawn were great! They gave us awesome suggestions and made sure to keep under our really tight budget. They finished the interior of the house ahead of schedule! As for the exterior of the house, there were unexpected delays from our contractor and inspectors. However, Tony and Shawn were so understanding and flexible and came back weeks later to finish the job at no extra cost.
Do not hesitate to hire them on your next project. You won’t regret it!

Sean is the best at communicating before, during, and after the painting process. We had an excellent experience. The best features of T and J: very fairly priced (no nickel and diming – straightforward, honest, and professional), high quality paint (Sherwin Williams Superpaint) and high quality painting on home (seamless lines on easements, our covered patio, etc.), no mess (they cover landscaping and virtually everything), great advice (we went with a low sheen vs flat due to paint color and maker upon their recommendation and it was great advice), and great customer service (friendly, amiable, fair and honest). All told, one of the best contractors I’ve worked with on with home improvements. Would definitely use them again.

Shawn and Tony. What a team! They were extremely professional and very diligent. They worked quickly and efficiently to get the painting done from top to bottom. The quality of work was exceptional! I would highly recommend them and would not hesitate to have them help me with my next painting project.

Would definitely recommend and we will use again. Tony & another painter showed up at our house, right on time and immediately began to work. They are very thorough & finished our interior painting in one day. They were cautious to put down proper cloths to protect our hardwood floors and moved all the furniture for us. We even had accent walls that were previously painted that they touched up; they look great!
Not only was Tony & his crew worth it, I also appreciated the prompt email communication with Shawn. He answered all our questions and was very quick to get back to us right from the beginning. We plan to use T&J later on when we redo our kitchen. If you are looking for a painter that is knowledgeable, affordable and efficient, call T&J. You will not be disappointed! *Note, they only take cash or check*

Sean is an awesome guy! Excellent customer service! Tony and Sean came out to give an estimate for our very expensive all walnut front entry door staining. Estimate was fair and we decided to move forward with them. Very good thinking and discussion about what is the right stain and varnish for our door. They did an excellent detailed work. Very happy! Customer service is excellent. Sean is going to do well! I recommend him for any stain or paint job. Very clean work!

We had new insulation blown into our walls, from the outside, so we were in need of some patchwork and exterior paint. I emailed Shawn, and he responded right away. From then, the process was very quick — got a quote, got the house power washed, got the holes in our walls patched and paint on the walls.
Shawn and Tony are incredibly easy to work with and kept a very open line of communication. They are perfectionists in their work and our house looks great.
I couldn’t recommend T&J Painting more. They are quick, respectful of your home and schedule and are very prompt with communication. I would use them again in a heartbeat.

I emailed Shawn at T&J Painting for a whole-​house (interior, 1400 sq ft) estimate, and he responded right away. He was prompt, friendly, and gave a fair estimate with no loopholes or nickel-​and-​diming. The crew started as soon as we picked out paint and were done with the entire house, including trim, in 3 days. The house looks great, and we have paint left over for touchups. We felt comfortable giving Shawn the key, and he was very responsive to questions and feedback. We would definitely use T&J again, and highly recommend them for any sized job.

Although Im still in the process of going back and forth with the informacion (quotes) Sean picked up my call since the first time I called him and he offered to visit the job site on the same day… in the next few hours he sent me the proposal, no excuses no complications. He was very clear and accessible. So far, I recommend T&J 100%

I needed to paint the exterior of a house I was selling. Since the house is in Sunnyvale, but I was living in San Mateo, it was inconvenient to make too many trips down to meet contractors. Tony (the owner) made it a really easy process, he inspected the property and offered the most competitive bid. He had no problem matching the colors chosen from a home depot catalog, even though he used a high quality paint brand. (Careful letting your wife choose the colors, the purple door is very purple).
Tony and his son worked fast, completing the entire job in 3 days (working around the rainy weather). He was really nice, handling everything himself (might be staffed down for the slow season), left the place clean and looking brand new.
I was a little worried about not keeping a close eye on the process, but Tony did a great job. It was a great value and I will definately use him again for my new place (he even offered me a discount of the 2^nd house after I’d already paid him for the first one).
I don’t normally write reviews, but Tony deserves the high rating so I’m happy to make an exception.

Tony Park at T&J Painting has painted both the interior and exterior of my house for about 10 years. His painting services have always been offered at a fair price, completed on time and with the highest quality of workmanship. In addition to being a highly skilled painter he is a nice person and it’s a pleasure to have him working around your home. If its time to paint your home I highly recommend you consider T&J Painting.