Sur La Table

Came in here yesterday with my best buddy, mostly to redeem a coupon for a free bottle of EV olive oil that I got with the gift I received for Christmas from my husband.
A little on the leery side, since I had read that their employees might be sort of the snooty type, but i asked one of them for the bathroom key and had no problem with a friendly smile. When checking out, the same… no problem.
The store is full of all sorts of cool kitchen goodies and gadgets, dish ware, tableware, and some mixes and gourmet treats as well. They had some clearance items left over from the holidays as well. I didn’t find too much that i couldn’t live without, but if i were ever in a pinch for a wedding gift or a gift for a girlfriend, I would keep this place in mind!!!

Gets busy when you know about the deals here. So many places to go but where are you located?

Always fun to pop in and look around. So much variety here. Even though they have a lot of higher-​end brands (Le Creuset), they also have a good mixture of lower priced items and lots of coupons if you sign up for their newsletter. Also, huge clearance area in the back of the store; much bigger than william sonomas.
I like how they have some of the ‘hands on’ tools set up for people to try out (veggie spiralizer).

What can I say, I love this place! The quality of the things you buy here are worth every penny. And of course, I love the bar station area because of the little things you can buy there that you won’t find anywhere else.
Indulged on — N/​A!

Lots of really great stuff for your house that’s hard to find anywhere else. They have the full line of all the nesspresso machines to try. They have every kitchen gadget imaginable as well high end knives and cutlery.

This is a great place to find things you didn’t even know you needed! All kids of great kitchen items to make your life easier! Things that make you think ‘why didn’t I think of that?’ lol I love to shop here for neat gifts and especially stocking stuffers around Christmas time! You can find something for everyone at this store!

I enjoy this place overall. We tend to almost stop here every single time we are in Santana Row as there are plenty of interesting kitchen items that might prove useful in the home court.
They have some really expensive items and some cheaper ones so you it’s a little bit of both. They have amazing knifes, but be warned they are expensive! They might be able to cut through a side of beef like butter, but you’re paying a whole lot of lettuce for it. Still, it’s quality stuff.
They have little cookie cutter things for about a buck and honestly, who doesn’t want a cookie in the shape of a cow? If so, come here.
It’s a nice little place, and it’s always worth a look.

In love with this store. They have so many interesting stuff for the kitchen, cookware, dishes, espresso machines, silverware, bakeware etc.
I was looking for dog biscuit shape cookie cutter and found it here. I was planning on making my dog homemade dog biscuits. They had them in two sizes, and they had different pet shaped cookie cutters as well.

I have to agree with Stephanie T regarding customer service. I saw that a man was making sample espressos for some customers. I stood around thinking he’d give me a sample too… but he just looked at me and kept chatting with the couple who were drinking their espresso samples. Even when they were finished chatting, he did something somewhere else for about a minute and then went right back over to the couple who were just standing there saying nothing. A better use of his time would have been to talk to the other customers who were around. I even made a comment about how the machine made a lot of foam for the espressos and he just said, «Uh-​huh» and continued to ignore me. What if I had planned on spending thousands on a machine? They just lost my business!

I usually stop by every time I manage to make it over to Santana Row. Although I usually walk out disappointingly empty handed, it’s always a joy looking at the plethora of cooking and baking supplies they have on hand.
The best part of Sur La Table is by far it’s knives selection. They carry most major brands of kitchen knives, and are willing to let you try out each and every one – even if you end up just buying it on Amazon (sorry Sur La Table, Student Prime shipping makes it worth it). They also have a huge selection of cooking gadgets, ranging from quirky bits such as Onion Googles to a section dedicated to bench scrapers (thank the lord), and an amazing range of cookware – including the coveted brands Le Creuset and All Clad.
Sur La Table also has a section dedicated to all things coffee, and sell machines of all calibers, ranging from one-​touch style Nespresso machines to Miele Countertops systems for your inner coffee connoisseur.
Sur La Table is my place to check out cool new cooking gear and too test knives before I order them online. It’s a great place to demo some of the more expensive toys you’re thinking of investing in, and also a great gift location for a last minute graduation (hint, hint friends and family), birthday, or «I’m-sorry-but-here’s-a-new-sous-vide» gift.

OH MY GOD! I’m in love with this place! Lots of baking tools to buy, coffee making machines, and other knick knacks that you can find. Even a «beer making kit»… you can find here!
Sur La Table has cooking classes going on at the Los Gatos and Palo Alto location… so excited to go to one sometime at the end January: D Just make sure you register few weeks in advance since they get filled up pretty fast.
Wait for my cooking class review in a few weeks: D

Terrible customer service! I’m never coming back!
Came in looking for a few baking supplies. The store was very cute and organized while the staff was extremely rude and disrespectful.
First off, there were two employees standing at the door greeting customers. Nobody greeted me, although I personally don’t care. It only bothered me when I was stared at and new customers behind me got a greeting, while I was still standing there.
Secondly, my boyfriend needed to use the restroom. He had asked an employee where it was located in the store and they responded with, «restrooms are only for customers.» Excuse me, but do we not look like paying customers? That was so rude!
Third; they had espresso machines on display with tiny sample cups for test runs. One machine ran out of milk and I hadn’t realized until the second try so I moved to a different machine next the first one. Before the milk began dispensing, an employee quickly jumped to my side and abruptly moved my cup. I quickly told her the first machine had no milk, only then she put my cup back and waited until I walked away before she left me alone.
By the third rude strike, I decided to just pay for my items and get the hell out of the store. It was only when I was at the register that they suddenly became all friendly and nice to me. Get out of my face with your fake ass. Seriously, I’ve never felt so disrespected in my life. For the sake of new customers, like myself, please retrain your staff to have better customer service skills.
Jessica was the one and only employee that gave me the time of day when I needed help finding piping bags and tips. 5 stars for her! Otherwise zero for everyone one else.

In this shop one can find all kinds of stuff for a woman to give as present because that is where woman like to spend their time most of all, in the kitchen preparing food and keeping fires going for a happy family!!! Some of these things are pricey, made in France. But that’s OK because it’s good quality stuff and these things last. The staff is very nice. Often chefs make presentations there teaching ladies how to cook.

Just reconfirms (again) my opinion of Santana Row. The o-​n-​l-​y reason I came here was to get a knife sharpened — as advertised on their website. Wow! the woman was not customer service oriented. Fill this out — fine. Go look around, shop — I’ll browse. It’s not like there were millions of other people waiting to get their knives sharpened, but OK. I came back a little while later and the woman walked past me several times and I finally had to ask about my knife. Seriously ??? As I picked up my knife she mumbled something I didn’t hear, turned and walked away. Guess we were done.
No one asked are you looking for something, can I help you with anything, nothing. Your employees are only as good as your Management … nuf said

I hate coming here. why? Because I am tempted to buy all of the baking utensils that I don’t own! Most cases, if I can’t find an item in stock online, I can find it here (but often times they are pricier here.). I bought my first baking book here and I loved it. I learned a lot of techniques from it. Many of my reoccurring visits were to obtain baking pans that are hard to find online.
The staffs here are always greeting me and making sure I find exactly what I need. If it wasn’t for the price on the items here, this place would have been an easy 5 stars from me!

We love kitchen stores, and generally love Sur La Table. Our experience at this Sur La Table, however, stands out among all the others thanks to the fabulous Mary! My husband and I went to look at Vitamix machines. We weren’t necessarily going to purchase one that evening, but we were in the process of determining which one would best suit our needs. Mary approached us immediately as we entered the store and asked how she could help. She was patient, knowledgeable, and most importantly — honest. She did not try to sell us the most expensive model, rather she let us know that the base model would meet our needs. We did end up purchasing a Vitamix that evening because of our amazing interactions with Mary — we knew we would be purchasing the machine sometime in the near future, and wanted to be sure to give Mary our business. Next time you are at Sur La Table on Santana Row — ask for Mary!

I don’t know what it is about this place, but everyone time I step into a Sur La Table… I feel I need every baking tool and gadget in the store; but none of my friends have a sweet tooth as big as mine!!!
Anyone out there want moist raspberry brownies!!!

Sur la Table the company is great, stock quality products, they are specialized so they have great variety in the store, if something is wrong the employees are empowered to make things right.
The staff at this store has been wonderful for the years we have been coming. Informed knowledgeable about their products and not afraid to say «I don’t know» when they don’t. All kitchenware in my house has been purchased here for years.

If you love cooking probably this is the heaven! I can spend 2 hours inside this store. You can find almost everything needed in your kitchen in any color. very helpful staff.

I would give this place a four, but the mix of having the cashier line go down a somewhat aisle, (thus people would constantly scoot past you) and the slow service grabbing the item we needed off the shelf just made me feel our shopping trip took entirely too long.
Yes, well thanks for the offer of free espresso, however I’m busy wandering around your store aimlessly while I wait for my boyfriend to get his water boiler.
Meh