Sundance Spas & Jacuzzi Hot Tubs

Jonathan was super friendly and knowledgable. Was a great experience and really glad we went with his advice. Can’t wait to get it installed!
Everything was even installed and delivered ahead of schedule and it all works just like he’d said it would. Super happy camper.

Dillon was super helpful. I have a spa I just got when moving, and Dillon spent a ton of time training me on what to do. Excellent service and I wasn’t even the original customer.

I just stumbled across this old review…
We’ve had the spa for 3.5 years now. Had two minor issues resolved within the last year. What their main office lacks in customer service skills, their showroom staff (I deal exclusively with Jonathan, who was our salesman 3.5 years ago) makes up for in knowledgeability and service with a smile!
We love our tub. Use it everyday. Still consider it one of the best purchases we’ve ever made!

One important attribute of good customer service is good follow-​up and good follow-​through and that is why we decided to purchase from Paradise Valley Spas (aka Sundance Spas) and specifically from Jonathan whom is the only sales person my wife and I want to work with. He is extremely knowledgeable about their products (plus competitors products), is very low key (no high pressure tactics), tries to give the best deal possible and is more interested in a long term relationship than a quick sale. Because of him we decided to take the plunge (pun intended) and bought our first hot tub. Stay tuned for an update on how the delivery and installation process goes but if Jonathan is a good indicator then there will be no problem at all. (NOTE: Also appreciate Jonathan referring JMC Electrical Services, Inc. whom was very responsive to our need for some wiring for the hot tub).

I have had their service arm Paradise Valley Spas out twice to fix my Escape Recliner. Incidentally, this 4 year old spa has now had both the punp and heater replaced. The first time out was under warranty and Dan mis-​diagnosed the problem and cost me $ 800.00 to my electrician for a new service panel I did not need. Turns out it was just bad heater. I was still charged the $ 96.00 service call even though under warranty.
Second incident was just a couple of weeks ago. I called them because spa stopped working. I asked for anyone but Dan and was sent Jody. Very happy with Jody as a technician, 5 stars to him. However, they charged me $ 501.86 for a pump which sells on Amazon for $ 201.00 retail; and another $ 192.00 to install it. A reasonable markup on that pump would have been to something like $ 250.00, not $ 500.00, and the labor, well, anything from $ 100 — $ 200 is not grossly out of line I suppose. My bill for the service was $ 737.77. This should have been a $ 400.00 fix, and they still make a profit.
Obviously when I’m sitting there with a dead spa I’m sort of at their mercy. But never again. There are only 3 parts to this spa, the pump, the heater and the control board. When it goes out again (and apparantly it will), it will be cheaper to stock the parts myself. And frankly, they aren’t that difficult to replace. A lesson learned, a word to the wise.

My parents had a Sundance Spa for several years and were always extremely happy with the product. So naturally, we felt confident in the product and felt we had a good promotion, so we put a deposit down.
That is when everything went downhill. JONATHAN is by fair the worst sale professional that I have ever meant. He should be on a used car lot. He lies and schemes to get the deal.
When I went into the store to pay the deposit to get it ordered, I was questioned on why I was paying by credit card by the manager. Why not? Apparently is is not their policy to take a credit card because there is a 4% charge. Really a company that will not take a VISA? Then the female manager further explains that I will need cash or check at the time of delivery. That was never explained.
So today has been lie after lie. It’s unfortunate too because we were looking forward to our new Sundance Spa, but how can we continue to work with a company and employee who lies. My advise is go elsewhere.

It’s been 8 years since I purchased my jacuzzi and my experience from purchase, to service, to maintenance has been outstanding! I purchased an optima and the rep who convinced me that I would be 100 percent satisfied with the quality and post sales support and service was absolutely correct. I still go in every so often to purchase chemicals, filters, and accessories and the support and customer service time and time again is as awesome and relaxing as my spa! I had friends go the costco route and also purchased other spas and mine continues to hold up and work just as well as the day I purchased it, unlike my unlucky amigos. Just thought I would spread the word, if your looking for a spa and company that will take care of you long after the sale, look no further!

We purchased our hot tub from Paradise Valley Spas in 2011 and have been very happy with the spa and the service! We originally took care of the cleaning and water maintenance ourselves, and only had service come every 6 months. The past year we have had Alex, or on occasion Jesse, come out to service our spa weekly, and they have done an excellent job! They are courteous, thorough, and respectable. Our spa has never been so clean … so worth the investment!!! We highly recommend both the products and the service!

We had to replace a 21 year old CalSpa that didn’t like being moved and more or less fell apart when we needed to move it for our backyard makeover. It was a good basic spa but had a number of problems over the years. I’m sorry to see it go since the shell is in perfect condition and much of the equipment underneath is less than 10 years old as we had replaced just about everything not that long ago, but it was very basic and still made odd clunking noises. Out with the old and in with the new!
We purchased a new Optima Spa from Paradise Spas (Sundance dealer) today and the experience was great. I don’t like the idea of spending a ton of money on a spa since we’re paying for the backyard makeover but Jonathan at Paradise was very helpful and because of the July 4^th sale was able to get us the color of shell and cabinet that we wanted from the factory with all the options we wanted. They had limited options in stock but could order anything we wanted, although that was quickly becoming price prohibitive at «list price». Unlike some other reviews here, it didn’t feel like a high pressure sale or a pushy sales routine. Just professional and courteous. In the process I learned they aren’t commissioned but do get a bonus if they sell more than the plan. That puts a little pressure on the sales guys to sell but takes away from the high pressure part, which is fine with me. They need to learn the product and Jonathan knew his stuff. So did Clifford who we spoke with once during the process when Jonathan wasn’t in.
Because it’s effectively a factory order, the delivery is still about 4 weeks away and we have a lot of preparation and landscaping to finish so the timing is good for us, which allowed them to get the right one for us. I will update this review after the spa is delivered/​installed to reflect the delivery and setup process, but so far it’s been painless (except the $$$ outlay needed).

Our 8 year old spa needed servicing. Calling Sundance, they referred me to their service department, Paradise Valley Spas. The scheduler informed me about their automatic (not applying to service) $ 96 show up and diagnose charge, which I thought was quite high, but decided to go ahead and have them come out anyway. I neglected to ask about their labor rates. (My mistake.) Turns out my spa needed a new temperature sensor, circuit board AND «ozonater»… Dan did an excellent job diagnosing and fixing the problems, taking about 70 minutes. However, I was charged $ 288 for the labor only, since instead of charging a reasonable hourly rate, they tack on a per item labor charge. Even discounting the $ 96 fee to just show up, the labor charge was still $ 192 for 70 minutes!!! Wow… Buyer beware… ouch.
Note: Dan was very proactive, and called his service manager right after he left my house. The manager approved a $ 48 reduction in labor costs. Its still high, ($ 240 for 70 minutes, or discounting the initial $ 96, $ 144 for 70 minutes) but at least they were responsive to my complaint. Hopefully, they will take a new look at their labor charging policy.

We had a great experience with the Paradise Valley team in San Jose. Clifford was great at answering all of our questions, and we are very happy with the spa we selected. The spa was actually delivered about a week early, and the Sundance team made sure we everything was in order for a pretty painless installation. The spa itself is a dream, we use it almost every evening. We were a little overwhelmed by the chemical kit, but we stopped in the store and they tested our water, told us what to watch for and basically made us much more confident in maintaining our spa. We highly recommend working with the Paradise team if you are looking for a spa!

In 2006 I purchased my spa from Sundance after going to 2other stores. Sundance was friendly and listened to me and sold me a the best spa for my needs. They didn’t try to up sell me.
I had one service done under warranty and the repairperson was wonderful.
Recently I had the spa «tuned up» and again the repairperson was professional and wonderful.
Wouldn’t buy a spa anywhere else.

These are the times when you wish Unilocal would allow 0 stars. Here’s the review:
1. Carries solid products — Sundance is a great spa (5 stars for the product)
2. The sales experience is worse than your proverbial «used car sales» experience — unresponsive, nickel and dime, snarky, and flippant — all the attributes you teach sales reps to avoid, or at least rein in. You’ll get plenty of that behavior when you visit this dealer in San Jose.
When you purchase a Spa it’s a high-​dollar, long life product that requires periodic service and maintenance. If you can’t find a dealer that can stand behind its sales and provide the service that customers deserve at this price point you are better off shopping elsewhere. In the end, that’s what I did.
P.S: I’m sure competitors are thanking Paradise Valley’s sales team for doing such a great job sending customers to them.

I can’t recommend Sundance Spa’s and the Paradise showroom on Alamaden Expressyway highly enough. I first went to the showroom about 18 months ago after visiting most of the other showrooms selling hot tubs in the San Jose area. I am a very careful shopper, and want to make sure that I get the very best deal for my money. Jonathan, the salesman, was very personable and knowledgable about spas, carefully pointing out the features of all the spa’s I was interested in. Never once did he say anything negative about his competition, except very aptly pointing out to me the difference between buying a hot tub from an established company such as Sundance, and buying a hot tub from Costco and being left on your own after the Costco spa is dropped on your driveway! He was both friendly, professional and so patient, as I must have gone back and forth to the store for at least ten visits over many months before deciding to purchase a spa from them. He contacted his manager, and I waited for the best possiible price from the various sales events they were having before I purchased my spa, I did lots of research and purchased my spa for much less than competitive companies selling similar spas. The district manager, (who I spoke to several times myself on the phone) and Jonathan were very helpful to me, and the guys who installed the spa also very friendly, professional and delivered when they said they would. They set it all up for me and I was enjoying my wonderful new spa before the day was out! I just love the Nordic Escape that I bought and it was worth every penny I paid for it. I was initially tempted to buy a spa from Costco, thinking it would be cheaper, but ended up paying less for a similar, but much better model than Costco sells, with the guarantee of knowing that I have the backing of a long established company located down the road from where I live to turn to if anything goes wrong with it in the future. With Costco, I’d be on my own. So far in 18 months, I have not needed to call anyone from Sundance to help with maintainance or repairs — the spa I bought is so easy to maintain myself, unlike other spa’s I’ve purchased in the past. Overall, I give Sundance Spas Paradise showroom, their staff, and the Nordic Escape spa that I purchased a 5 Star review. I highly recommend them.

Update: Customer Service contacted me and offered me an ample supply of free chemicals to compensate for all the drama around getting & installing the hot tub. Much appreciated. I’d be much more inclined to recommend Sundance to others at this point, given how hard she worked to help me with all my issues. If you have any issues, contact Bev in the main office. She rocks! I’ve upgraded from 2 to 3 stars.
Disappointing experience. First time I went in I was quoted a price but was told there would be a Labor Day sale the following weekend. Came back and was quoted a higher price on Labor Day weekend by a real «sales-​y» high pressure guy. I again came back a couple of weeks later, met up with the original salesperson, who then quoted me a lower price. I waited the 5 weeks I was told for the order and heard from no one, so I had to call and get status. I was told the hot tub was «in» and ready for delivery. Really? And no one contacted me? So, then a couple of days before delivery I got a call — «oops, we screwed up and have to build you a new hot tub.» They did get another one within 2 weeks this time and actually called to schedule delivery. I was told the delivery guys would explain everything to me, but they didn’t seem to know much of anything. They had the wrong chemicals with them and basically just left the box on my patio saying they didn’t know how to use them. They couldn’t find an iPod jack on the radio. We finally found a cable inside the cabinet labeled «iPod.» When I called customer service I was told I was going to have to go to Radio Shack, buy a cable, and drill a hole in the cabinet myself. Um, so THAT’S what you mean when you say, «yes, you can connect your iPod to the stereo.» Apparently I needed to be much more specific about «how» I wanted to be able to connect. And when I first called the store (before calling the customer service office), the sales guy totally threw my salesperson under the bus, saying it was her fault and she should have explained it to me (and he would NEVER tell a customer that you could directly connect an iPod to this model of hot tub). Ok, way to represent your company! Then I found hot tub locks left on my patio. I called and asked about that. I was told, «our lawyers don’t let us install them.» Again I was told I needed to take a drill to my hot tub myself. I finally got a customer service person on the phone who was helpful and tried to resolve the issues. THEN, the guys installing the hot tub tried to get me to pay them extra to connect my electrical to the hot tub, which my electrician already told me he would come back to do. When I said, «no, don’t connect it if you want extra money for it,» he responded with, «never mind, I’ll do it.» Huh? Does that work with other people? And it gets even better…6 hours after the hot tub was full of water and heating up, an error code appeared on the panel that shut down the hot tub. This all took 3 trips from technicians to fix. There appears to be only a couple of customer-​service oriented people and the company is unbelievably lucky to have them. I hope they are well-​compensated.

We just purchased our first Sundance Spa! Prior to going to the Paradise showroom I called to get an idea of pricing etc. (We live in Livermore and didn’t want to make the trip if it wasn’t worth our time.) The gentleman I spoke with on the phone was very professional and tempted us with a Labor Day that was about to end. We decided to drive to SanJose and take a look at the spas so we would have a good comparison to Hot Springs (which we have owned in the past and had a deposit made on another one). Again, we spoke with Jonathan. He was extremely knowledgeable about Sundance Spas pointing out all of the features & benefits. As a side note, he never bad-​mouthed his competition but instead continued to point out the features that Sundance Spas offered. We purchased a Spa that day thanks to Jonathan educating us on Sundance Spas. Our delivery contact was also very friendly and patient on the phone while I confirmed a dimension of our gate for passage into our backyard. The delivery men were also very kind and efficient as they put our Spa in place. After the delivery, we were contacted by Jonathan to make sure we were enjoying our Spa and to see if we had any questions. Our experience was wonderful and I would HIGHLY recommend going to see Jonathan at Paradise Valley Spas in San Jose for your Spa purchase. PS. We got our deposit refunded to us from Hot Springs and have no regrets!

This company is terrible. They are very unreliable — they cancel service calls with no notice, or simply don’t show up. The technicians who have visited seem to lack common sense and many visits later I still have a broken hot tub.