Star Auto Service

I highly recommend Star. They are professional, honest, straight forward, best quote & compassionate. I’m truly grateful to Kit & the blessings I recv’d with him taking care of my Mercedes. Thx again, you are one of a kind!

I came to Star Auto after my mechanic and the dealer failed me. It took my mechanic 3 attempts and several hundred of dollars to diagnose the problem to my 2008 Mercedes ML 350. Even then, the job was too big for his shop. So he suggested that I take my car to the dealer. I got a quote which floored me. There was no way I was going to pay for that. I started looking for other shops on Unilocal where I met Al with Mercedes Connexion. He told me he does not do this kind of work but highly recommended Star Auto. He has known and worked with Kiet and Joseph for awhile. All the customers he had referred to Star Auto had been very happy. He added that they specialized with the work related with the engine. In my case, it was the balance shaft. Taking my car to Star Auto is one of the best decision I ever made. They are accommodating; they told me to take the car in anytime. They are fast; they finished the work in ½ the time the other mechanics and the dealer told me. Looking back, it seems like the other shops and the dealer were drumming up how much work it was so they can charge me more. They are accurate; the repair was completed exactly in the time and cost they quoted me. They take the extra step; my brake light was not working and they fixed it for me at no charge. My car runs so smoothly now that my wife and I keep telling ourselves that the car feels like new. If you are looking for a mechanic in the entire Bay Area for value and quality workmanship (BTW I drove to San Jose from San Francisco), Star Auto cannot be beat.

Joe, you and your team did it again. I was driving, a light came on and I was nearby. So I pulled in, unannounced. The lot is normally full, but it seemed especially so today. Still you got me in, showed a brake light out, got it switched and I was on my way. My next car may be a Mercedes merely because I know your team is there to work on it.

I drive a Mercedes C300 and my hood sensor was going off and my right daytime lights was not working. Kiet helped me out and was extremely quick, prompt, and knowledgable. He was able to fix my hood sensor on the spot in a matter of minutes, but the daytime lights was a little more complicated because it needed to be replaced completely. When I stressed to him how urgently I wanted this done (because I look ridiculous driving with only one daytime light on) he immediately called the dealership to put my parts on will call and had one of the boys drive up to Mercedes beshoff to pick up the part. He is installing them for me right now as I’m writing this and I couldn’t be happier. I am so happy to know that a project that I thought would take days was actually finished within hours. Not to mention, they’re extremely affordable and with honest work. I am very satisfied and would definitely recommend!

Another amazing experience at this auto shop. I took my car in for a burned out headlight. Two guys worked to change the bulb. Total cost? Zero dollar. The owner stated, «It was just a bulb.» I offered to pay for labor. He declined. I will definitely be back for other services.

Everyone in our family takes our Mercedes, Lexus, Honda here for service since 2010. They are always fast and reliable with best price in town.
I had to open a Unilocal account to comment on my recent experience at the shop. My dad accidentally crossed wire the jump cable when he was in a rush to leave. That killed the battery which my boyfriend could replace easily. However, after putting in new battery, engine light and slip indicator appeared and also the gas pedal wouldn’t accelerate the car any faster than 20mph. Due to the acceleration issue, we didn’t want to drive far so we check in with the autoshop at the corner of my house which is only 2 mins away. They tried to scare us on all sort of potential problems with the car and of course quote couple hundreds or more depend on their findings.
My boyfriend decided to drive the car with emergency light on so we can go at 20mph to Star Auto Services. As suspected, the autoshop near my house was really out to cheat us. Star Auto mechanic diagnosed and figured it was the computer chip in the car that got fried when we crossed jump cable. They fixed the car on the spot for us at no charge! We couldn’t have been more thankful and impressed with the integrity behind Star Auto work. Will recommend even more friends n family here. The relief of entrusting your car to a knowledgeable and honest shop is priceless.

So i called numerous shops on a sunday for quotes on my Mercedes Benz. On monday, Joe from Star Auto was the only one to return my call and give me a quote.
The price quote was very fair and he said if i brought it in that morning he could have it done. I dropped off my car around 10 and they had it done by 3… This was a difficult job as well. I am so impressed by the quick response and excellent job Joe and his staff did on my car… I live close to the shop and he even offered me a ride back and forth.

Being so close i will definitely return for all my services…
He also took time to show me another problem I had… He also returned to me the old parts, the serpentine belt which I can store in the truck if theres ever an emergency need…
Thanks again Joe and staff… Nice to find a great mechanic i can trust

I am a car enthusiast, and am extremely knowledgeable about my car (I’m on the forums a lot, and have my own BMW diagnostic tools, not just a simple OBDII scanner). Enthusiasts take great care of their cars, and we’re constantly looking for a great shop because we typically go above and beyond the factory recommended maintenance.
Star Auto Service is the place. Their customer service is impeccable. Joe is outstanding, honest, and upfront with his quotes and service. Despite being very busy, you don’t get the feeling that your car is being rushed through. They definitely do their jobs right. Star Auto’s pricing is VERY reasonable, and their mechanics are technically knowledgeable.
For those looking for a more technical review, read on:
As an example, I recently brought my BMW 135i in to have them diagnose a complex problem, the very common, but expensive to fix, turbo issue (low boost 30FF code). Many places would read the code and simply jump to the turbo as the problem. Ouch on the wallet! As an enthusiast, I know that there are MANY other things to check before going to the expensive option of turbo replacement.
Star Auto did just that. After inspecting the vacuum lines, they started with a boost leak check to ensure the vacuum is good. Passing that, they then swapped the turbo solenoids to ensure that’s not the issue. Passing that, they even went as far to inspect the ECU wiring. Everything checked out. Unfortunately for me, it looks like it’s the turbo after all. But how many mechanics do you know would go through all that trouble (4+ hrs of diagnostics) for you?
Finally, and most impressively, there was no pressure from them to fix the turbo because the car drives just fine otherwise. They were ok with me waiting till I’ve saved enough to have it replaced later. Wow!
And that’s why Star Auto receives 5 stars.

Honest and dependable. Very happy with their service. Fixed a problem with my AC that Sears caused at a very reasonable price.

A few weeks ago, a good friend of mine recommended this shop to me.
I drive a 2001 BMW 740i that developed a serious oil leak from the rear main seal.
Even though they are Mercedes Specialist my friend met me there and introduced me to the owner Joe, and they took in my BMW.
I was very impressed by his up front honesty and direct price quote.
He gave me an AWESOME deal on my repairs.
Not only did he give me a price that was far lower than any of the other quotes that I had gotten from any other mechanics, they took my car in at 10 a.m. and it was done at 5 p.m. when the other mechanics would of had it for a few days.
Great Service, Great Price and without a doubt, this is where I will always be bringing my BMW to when it needs any work.
Thanks Joe!

Superb customer service. This place gets quite busy given their reasonable price & prioritizing the customer’s best interest. The owner is very accomodating and attempts to get all repairs done in an efficient manner. My entire family comes here because we trust their professionalism & excellent price quotes.

my family usually take there car here but it was my first time meeting the owner joe which was pretty cool ! seem like another busy doing at a autoshop but yet he had seen me and my mom and had reach out to us asking what wrong with the car and told him engine light is on and check it real quick and knew what was wrong with it and gave us a very very good price and timing ! we were out in 1 hour in a half ! 5 star all the way to bring your luxury car !
btw very humble and HONEST man ! he would just tell you straight flat and blunt it is what it is ! thank joe see you soon !

This place is legit! My Audi was side swiped by an 18wheeler and Auto West Collision repaired it. After a week of driving, I heard something loose in the engine. Turns out the engine bolt unscrewed from the mount.
Long story short, my mechanic, Auto West and Stevens Creek Audi couldn’t replace the part for me, so I was frustrated. Within 10 minutes of being at Star, I was told how much and how long it would take to replace the part. Simple and convenient, not to mention excellent customer service. Thanks Joe!

We have taken our BMW’s and Mercedes here for a couple of years now. Dealing with Joe has always exceeded my expectations. He’s upfront, honest and gets the job done quickly (something you don’t always get in this industry). I would definitely recommend him to anyone looking for a trustworthy auto repair company.

Really good service
I needed service for my Mercedes and I was able to take it in the next day to get it fixed

All the Benz owners in my family come here to get their oil changed. It costs around $ 100 compared to the dealership’s $ 150.
My mom’s model year has issues with the tail light burning out so she’s brought in her car to get the tails replaced 3 different times. There’s a gentleman, she forgets his name, who’s done it for free each time but because of his willingness, she tips him $ 20.
Last month, the driver’s door handle broke and I initially brought it to Beshoff where they said it’d cost $ 150 just to diagnose the damage. We decided to get a second opinion from this place. Tommy (?) said it’d cost $ 600 to order factory replacement parts for the repair but he somehow came up with a way to fix it with what they had on site. Again, we weren’t charged for a single thing.
One complaint: despised having to speak to one of the guys – rather not disclose his name – who was unpleasant [interrupts, doesn’t fully answer questions, doesn’t want to transfer you to the mechanic working on your car] not only with me but also with my mom.

Oil change here FTW!
My 4 year warranty expired, so no more free oil change with the dealership. I will take my car here from now on. Kiet greeted me and was very friendly and professional!
I took my dog here and we went for a walk around the area (although not the safest area to walk around), but the oil change was done within 30 minutes.

As a professional which is employed in a Customer Service based industry for greater than 10 years, I truly value the importance of quality Customer Service. In our society of busy work/​life calendars it is very difficult to find avenues for getting good feedback on a new vendor. Due to this, I often use « Unilocal» for a quick reference for anything ranging from gas stations, Medical providers, or online retailers.
I usually only review the «negative/​less than 3 stars» reviews because its these reviews in which a consumer has truly had an unpleasant experience and is passionate enough to document the experience to alert the general public to at least «be concerned» before they make the purchase. It is not intended to blacklist any vendor, but I use it similar to the eBay «feedback» forum concept.
Having said all of this, I recently experienced AMAZING (5STAR) service at Star Auto. I highly recommend them for their timely service (Joe and his team are outstanding). Especially for auto-​mechanics, in my opinion, the general consumer has a greater chance of paying a higher rate or for additional services to their vehicle for repair than needed. Usually the consumer just pays what the mechanic recommends. I’ve had 2 recent experiences with Star Auto in which I was in desperate need of assistance and they came through with 5 stars (the last time they even fixed something small that I didn’t even bring to their attention and was not charged). I’ve been a loyal consumer to another body shop for 10 years, and I always thought they were good, but Star tops them and I believe I will start coming to Star for all my cars in the future.
For anyone who may have a lack of knowledge of automotive repairs, you should feel confident that the Star Auto body shop will not scam or rip you off.

Joe and the owner Kiet are great! They provide great customer service and return your car always in a timely manner (within the same day for me). They always fix everything I ask and their pricing is reasonable. I would definitely recommend these guys. They know what they’re doing and they do a great job!
Would definitely recommend!

I own a 2013 C250, Dealer was not calling me back to schedule my first «A» service… I called Star Auto Service and spoke to Joe. Not only was he able to schedule service the same day, but serviced my car in a timely manner AND gave me a great price. I am very happy that I came here, and will be coming here for all my Mercedes services.
Thanks Joe!