St. James Health Center

I came in for a first time appointment today so I arrived early to fill in the paperwork. I was called in on time and the wait wasnt long at all. Probably about 10 minutes. The only long wait was waiting for my medicine in the pharmacy. Overall my doctor visit here went well!

I have Great experience from their dental service. We went there for dental emergency, and they met our expectation. We want to thank all the staffs including a female dentist Doctor whom we don’t know by name. She understood our need in no time, and provided us with prompt and exceptional service.

my ultrasound appointment was at 9:30, over an hour later and the doctor still hasn’t come in my room. There’s a reason I made my appointment at a certain time, I’m now late for work because they can’t follow appointment times. I will be finding a new doctor for my delivery.

Awful patient service at this «health center». Called to make an appointment because I may have strep throat and was passed from one rude receptionist to another. Not only was I cut off mid sentence multiple times, they also felt as though their conversations amongst themselves were more important than my phone call because they kept talking to each other and giggling. In the end they let me know the next available appointment is a month away in August! Having St James Health Center as your Primary Care Provider is just like not having any health insurance at all. Switching PCPs ASAP!

Drove my friend in for a dental emergency and what an awesome staff, I can’t say enough. We walked in frazzled and worried and left with warm fuzzies.
The lady at the front desk was professional yet very sensing to how deep personal issues might be and made it clear she wants to help us. How sweet is that?
Somehow she got us in while we were trying to figure out all the initial paperwork for firstimers and correct signatures and stuff.
Instant. X-​rays, exam, in and out just like that.
The dental staff was so friendly, lighthearted and extremely helpful. I don’t have a bouquet of flowers for each of them so I’ll just write this review ;)
5stars

What a great experience. Everyone from the desk to the dentist were not only friendly and professional they also made me feel good. The dentist truthfully told me that because of the location of my tooth that I would have to go to a specialist for a root canal even though they do them. I decided to have my tooth pulled out as it was a back molar. The dentist did it quickly and painlessly. The anisthesia tasted exactly like bubble gum. They did not push drugs on me which is good. I took what I had at home and this is the next day with very little pain. I would take the drive that I took just to go to that paticular office if I had more time like I did yesterday. I will go to their Gilroy clinic and hope for the same as I need more work done.

I am writing another review as I think my first one way down below was a bit harsh. At least this clinic is there for those who otherwise would not be able to get decent dental care. The dentist who checked me out was thorough and some tips she gave me actually helped me avoid a cavity that was starting to form at the time of my check up. If you have no other options, it is a place worth checking out. But, I do wish they would be more clear about their pricing as what I was told over the phone was not what I was quoted at the office after my check up.

This review is for the optometry. By far the best clinic I have ever been to, because everyone is so friendly and caring, from the front desk to the doctor. When fitting me for my glasses, they really listened to what I like/​dislike (felt like I was shopping with one of my girlfriends!), and when fitting my contacts, they really made sure that my eyes were going to be happy. Dr. Lee rocks!!!

Review is for their dental clinic. They’ve improved since a year ago when I had clients work with them. First visit is always an exam and x-​ray. At the second appointment they will start working on one’s teeth. They have a sliding scale depending on your income/​social security benefits. Do inquire about that. Appointments are usually long, so be prepared to wait at least 20 – 30 minutes.

The dental clinic lures you to come in when you inquire over the phone by giving false estimate of the work to be done then shock you at the door with the actual cost. Ask for the total actual cost. Don’t waste your time in this dishonest clinic.

I am pretty disappointed in how long it took me to get an initial appointment here. After that I was extremely horrified by how long it takes to get a specialist appointment here. While waiting to get tests and a neurology appointment, I ended up in the hospital for my condition getting worse. I got much faster care from Valley Med, even after being discharged from the hospital.
Dr Zlatanova seems uneducated on certain conditions such as autoimmune diseases and did not order the correct test for Lyme disease. She also does not prescribe pain meds.
The waiting area is poorly designed for the volume of waiting patients, so that if you sit too far back you will not hear that you’ve been called. Once called, good luck knowing where to go next.
I really liked my dr’s nurse. Her quality of care is superb. She earned them the extra star.

Two years later, I’m still getting insurance bills because the clinic doctors/​staff don’t know how to fill out insurance forms. My insurance company said the doctor missed a spot and it needed to get filled. The health clinic is on the third floor and the dentist clinic on the second. There is such a thing as having Patient Saturation and that is the case at St. James Health Center. When they can’t book you for over a month, thats what I call Patient Saturation. I went to the dentist there only once because they didn’t fill my patient needs. I asked when she saw me if I could drop by for a quick looksy the day my canker sores appeared but she wouldn’t have time for that so she declined. I had a PPO so I could go anywhere so I would rather drive to another clinic than walk a block to St James.