Spa Dentistry

This is a review of my visit to Spa Dentistry. I went in to get some cosmetic fillings done since I was having some pain in certain teeth. Booking an appointment was a breeze with Christi, the receptionist. She was very nice and professional. Dr. Susan Lee was also very nice in the beginning. As soon as the work started, things took a turn for worse.
An early warning sign was that she kept bumping my teeth with the tools every time. It seemed like she was not that careful. After that, the procedure did not go very well. She did work on multiple teeth and on every tooth, almost without fail, there was pain afterward. The pain came from different areas of the affected teeth. The fillings she applied were not very effective in reducing the existing pain and the pain from the new areas of the teeth is excruciating.
Overall, I left with more pain than what I came in with. When I asked her to fix my teeth, she got very defensive and stated that she was not going to fix it because she did not cause it. She said that the extra pain that I was feeling right after the procedure was just a coincidence. She also suggested that to cure me of the new pain, I was going to need dental work bordering on surgery. And finally, she recommended going to a different dentist to get root canals on the teeth in question for the pain that she caused. I was appalled that she would recommend such drastic measures to cover up her mistakes. It was very unethical.
I feel cheated out of my copay and insurance coverage. I can’t get my teeth fixed somewhere else because insurance will only pay for one filling per year per tooth. I will have to wait a year to go somewhere else and get this resolved. Maybe all the positive reviews were from people getting routine cleanings, which are easy to do. Dr. Lee may do cleanings just fine but I would not trust her with anything beyond that.
Going into this, I was afraid that I would have more pain afterwards or that there would be complications. The pain I get every day reminds me of the work that Dr. Lee did. I really wished I never went there in the first place.

Dr Susan Lee is the best dentist I’ve had, ever. She makes sure that you aren’t in any pain (even if it’s probably your fault that you haven’t flossed the passed 6 months ha-​ha). I would highly suggest you come here for any dental work because they truly care about your smile.
Christi (the person is the front desk) is really nice. When it comes to scheduling your next appointment, they try their best to accommodate your schedule and they give you a call the day before your appointment. Also, if they have an opening available before your scheduled appointment, they give you the option as well.
There is a $ 25 charged for same-​day or missed appointment and there’s a $ 50 fee for less than a 48 hour period for all
Saturday appointments so don’t forget =)!

Susan Lee, DDS is great dentist… My whole family (4 sisters, bro in-​law, 2 kids and hubby) comes here. It feels like you’re at a spa, literally.

Dr. Susan Lee is so awesome! Before her, I used to be absolutely terrified of going to the dentist. The thought of the pain, needles, and shots to numb your mouth — I would get so scared and nervous to even go.
But after my first visit with Dr. Lee, my whole perception changed. She was so sweet and welcoming, always explained each process so thoroughly, and was always super gentle when she worked on my teeth. She would even put a pillow behind my neck and back for comfort and after she was done with my teeth, her assistant would provide a hot towel to wipe my mouth and face.
Amazing dentist, extremely friendly staff, and very clean and relaxing environment. Never thought I would actually enjoy going to the dentist :)

Thorough and inviting staff and environment. My 4 year old has no hesitation about coming here. She gets to watch cartoons with her own headphones to focus less on the dental part. Great attention to detail in all aspects of the experience here.

I’ve been going to Dr. Gauri Bhagwat for a few years and must say that I have never seen a better dentist. She takes the time and pains to explain everything that’s going on to the patient, is incredibly kind and polite, and makes the dentist’s chair as pleasant an experience as is possible. She is extremely responsive to the patient’s needs — I wish there were more doctors like her!

Thank you for accommodating my daughter who was running so late. I called and bugged them all day and not once did the receptionist get snappy or annoyed with me, she remeasured me it was ok and she was still going to be seen. Thanks crew!

Everyone knows the pain for wisdom teeth coming out right! its like you cant even sleep or concentrate because of the pain is so bad even with pain killer the pain is still their. I had the pain for about three days on a Friday which of course it was too late to call my original dentist that i have been going for a year and half now. I gave them a call Tuesday morning since I wanted to get it removed or get it treated.
I spoke to the receptionist told her i was in a lot of pain and said we only see you till next wee which is not what i wanted i needed to go in soon as.
I took matters into my own hands and checked which other location accepted my insurance after searching for an hour i came along SPA DENTISTRY MY LIFE SAFER!
I called around 10:30am to see if they can check me in and she said, «Yes we can see you at 11:30» which was perfect for me plus i only live 7 minutes away.
When i walked in to the location i was astonished to see this location i walked in and it was just a peaceful soothing spa nothing that i would have pictured for a dentist location.
Once i came in to get my tooth removed they treated me so good added a neck pillow, headset listening to classical music. I was so pleased with their service Ms. Chrisi and Dr. Lee are just AWESOME.
Dr. Lee even called me after to check how i was doing after surgery which i have never had a dentist do that. They even have a Care Credit which is awesome because if you get instantly approved they can charge you with it. I believe i have found my new dentist location. Thank you Dentistry Spa.

I have been a patient here for several years. When I first came here, I was so embarrassed of my teeth that I refused to smile. Now I have beautiful teeth and love showing them off. The staff is awesome! They treat you like family — the dentists here care so much that they will call you in the evening after you have had a procedure done to see how you are feeling and check on your pain/​discomfort levels. Christi, the office manager, is an absolute gem and will do everything she can to find you an appointment that fits your schedule (which can be a challenge if your schedule was anything like mine use to be!).
I couldn’t possibly say enough wonderful things about them. What I can say is that I am so happy with Spa Dentistry that I pulled my children from what is considered to be one of the best pediatric dentists in this area so that they could be seen at Spa Dentistry.

I have had so many problems with my teeth and have seen Dentists that were terrible to ok.
I’ve never met anyone like Dr. Lee who’s honest — says it how it is and no bullshit but professional with a wonderful sense of humor.
She has done nothing but accommodate my needs and my insurance coverage and on top of that listens to me when I say «that hurts».
Her office staff are professional and personable — the office atmosphere is calm and soothing.
I will not go to anyone else now I’ve found Dr. Lee she’s terrific
The other item I really like is that they are much more affordable than any other dentist I’ve been too (and it’s been a few) and they do top notch work with their top priority making the patient comfortable and pain free.

Dr. Gauri is still very awesome — clear, thorough, detailed explanations. I would recommend her specifically to anyone. I went in recently for a check-​up and cleaning. No cavities still! This time, Leslie polished my teeth before Dr. Gauri cleaned.
She’s due for having her baby in a couple months, which is great. I just hope she is still around when I come back for another check-​up.

Dishonest or inexperienced at best. Informed me of various necessary treatments including 2 cavities and deep periodontal cleaning. After consulting my long time dentist I discovered that none were needed.

Let’s be honest… who actually enjoys going to the dentist? I used to hate going but since I found Dr. Lee, I no longer have nightmares about it! Dr. Lee is polite and professional. She takes her time and is so GENTLE! During my exam she found a cavity (yuck!). I was dreading the inevitable numbing shot. To my surprise, I barely felt it! She is amazing! And while waiting for my mouth to numb, I was able to chose from a plethora of movies while relaxing on her super comfy chairs. Dr. Lee’s staff was so attentive too. I enjoyed my experience so much that I now bring my family here. My five year old daughter loves Dr. Lee! Thank you Dr. Lee for changing my opinion about dentists!

Here’s what you may like about Spa Dentistry:
1) Open to serve you on Saturday!
2) Accepts a variety of plans (important where couples have 2 plans)
3) Highly skilled and honest dentists (I saw Dr. Susan Lee)
4) The cleanest dental office I’ve ever visited
5) Very relaxing and comfortable office and procedures
Dr. Lee has created an office that has the ambiance of a beauty spa, with soothing background music, and a HDTV video of an oriental garden in the waiting area. Two young sisters were enjoying some fresh apples (there was a basket of them for patients — as well as a pitcher of ice water with lemon slices).
Dr. Lee spent some time learning about me and what my dental goals were. The digital X-​rays we started with were completed very quickly, and the doctor reviewed them with me on a monitor. She also showed me a notebook of various options for the work I was interested in having performed. Dr. Lee and her assistant are highly proficient and work well as a team. I came in for a checkup, but was able to take care of two fillings and a cleaning in less time than expected. Prior to the treatment, I was presented with a very clear dental plan that showed precisely what both insurance plans would pay and what if any out-​of-​pocket expense might be required. No dentist has ever been so clear about the alternatives and pricing options, and I left with a copy of the plan and a smile on my face.
While Susan, the dentist, looks quite young for having been practicing dentistry for several years, she was extremely nimble, confident, and efficient — frequently checking in with me on my comfort. Thinking of comfort, her assistant offers you a massage pillow for your lower back while you’re in the chair and a video to watch during your treatment.
Getting back to the two sisters, probably 8 and 6: I had to laugh when I heard the older one tell the younger to sit still or she would have the doctor remove all her teeth. Wow, and I thought I was a bossy older brother…
Thank you Dr. Lee, I look forward to my next Saturday visit.

5 Stars not 1… the person who gave 1 star (Miss Y) named all these people who I’ve never heard of or seen… are you sure you are rating the right place. so who are these people Miss Y is talking about… I’ve been going here since 2009 (her review was in May 2010)… people should really check the location of things before writing horrible reviews… this place has the best customer service I’ve ever seen for a dentist office… its super clean and I’m very upset Miss Y gave it a 1 star. I normally would not care. but then again I’ve never been to a dentist that I LOVE… I can’t say enough of Dr. Lee, her assistant Leslie, and the receptionist Christy… they are the best. I’ve been there for at least 8 visits for myself. Dr. Lee repaired one of my Veneers that cracked (which I had done 6 years ago in LA) It turned out perfect cause she uses the DeVinci Lab the same lab as Extreme Makeover… basically the best. but she also gave me the option of going to a less expensive lab… she always gives you options and doesn’t pressure you… I got my wife to go and she loves it there too… then my 2 year old had his first exam and cleaning… he didn’t cry or fuss at all. Dr. Lee was great with him. he was not afraid at all… he just had another exam and cleaning last week… and this time he was willing to leave me in the waiting room and go in by himself… for a 3 year old that’s just unheard of… every parent should bring there children here… she also has thousands of movies for you to watch (on your own personal LCD) as they work on you… the same day my son had his cleaning my brother was about to go to another dentist to get veneers. I told him to go see Dr. Lee. and I called her office. she was out to lunch… next thing I know she called me from her cell phone and made arrangements to see my brother the same day… now that’s customer service. and yes he decided to get the veneers done there… The atmosphere is just like a spa. the waiting area is tranquil and puts you at ease… they give you a memory foam neck and back pillow when you sit in the dentist chair. when you are done they give you a hot towel to clean up… just great service all around… I’ve never been overcharged. but yes if you don’t have insurance and need to pay out of pocket then you can find much less expensive places… but you can’t compare a Ford to a BMW. its not all the same. So to summarize it all up… if you are like me and want to be pampered, get great customer service, and have the best dentist experience ever… then go to Spa Dentistry and see Dr. Lee. she works on Monday, Friday, and Saturday… she has an associate that works the other days… who is also nice but I prefer Dr.Lee. FYI… my family moved to Hayward in August of 2010 and we all still use Spa Dentistry. 40 miles each way. crazy or loyal? you decide

She is the best dentist ever. I was always anxious about going to the dentist since I was a child and Dr. Lee makes you feel so much more at ease. My four year old daughter will not go anywhere but here. We live in Fremont and drive to SJ to see Dr. Lee. All the extras she does for her patient will far exceed your expectations. Like call you later that night after a fill to check to see if you are doing okay? How many doctors will do that? FIlls are always so painless as she does that gum shaking thing when she injects you so you don’t feel a thing not to mention how smooth the fills are when you rub your tongue with it afterwards. My daughter even gets her little fingers painted when she finishes her cleaning. So what is there not to like…
If you have always been scared of the dentist, I would say give Dr. Lee a try. I guarantee you will come back and introduce more of your friends and family.

all my life i have been terrified of dentists… the drilling noises… the creep old man in the white lap coat…
dr. lee is not only super welcoming & friendly, she’s gentle & endearing which is so unexpected from your dentist. watching movies while going to the dentist is my mini vacation from my crazy little kids.
definitely recommended… i do feel slightly more relaxed coming from the dentist now.

I was next door with my foster daughter and saw the banner. I entered and was very surprised at the warm environment. I asked if they take medi-​cal which they did. I set up appointments for myself and all of my kids. The office manager, Christi was very warm and helpful. She scheduled the times for late evening to work around my work schedule. The Dentist, Mrs Goshi I believe, she is from India, forgive me for not pronouncing it correctly, was the nicest, kid friendly, super polite dentist I have worked with. She thoroughly explained everything to me and let me know that my sons tooth ache was due to his adult teeth coming in. She recommended teeth extractions only if in the future he had more pain and discomfort than he could handle. Since my son is double coverage via his mom and I, I asked him if he wanted them pulled now. He agreed to remove them now. She was so careful with the needle, that he didn’t even feel it! The topical helped too: P My son really enjoyed the movie and headset that they had. Watching the movie really took him mind off what was going on and relaxed him more. The extraction went well, they gave him his teeth for the road and have a great deal on free teeth whitening now, just buy the trays for $ 50, and get the solutions for free, and u keep the trays for life. So when u want to touch up again you have them there. Now that’s a real deal. They say the solutions are reasonable and any dentist will sell them to you. Sure beats the $ 500 I was going to pay at my old dentist.
My son used to hate the dentist and now he doesn’t mind. I will continue to use them and am happy that Christi and Mrs. G are there to pamper me and my family. I will recommend them to everyone.
PS– the place smells sooooo good! They have scented candles burning, fresh fruit to nibble on, lemon water to sip, a huge TV with Koi fish to relax you while you wait. My youngest daughter didn’t want to leave. now that’s saying something! The whole mood is relaxing an soothing. That’s why they call it Spa Dentistry.

This place is HORRIBLE!!! Please stay away from here if you would like to save your money! I went here thinking this place was going to be awesome since I saw their website, but boy was I wrong. They first overcharged me by $ 100! I had to catch it myself. When I called to let them know, they first argued with me. They had a receptionist named Tanya (she is no longer employed their) who was the one who billed me and argued with me that they charged me correctly. Then I spoke to the office manager named Mary Williams who is the Office Manager. We agreed that they would take $ 100 off my next visit, but after thinking about all the things that went wrong, I decided that I just wanted my money back. So on my next visit I let them know. A women who was just helping them out said she spoke to Mary and that they would send me a check on Friday. She even wrote a note stating this. By Wednesday, I still never received anything, so I called and talked to May. She claimed she didn’t know anything about this and she needed to self-​audit the claim. I pointed out that she was the one who saw the overcharge to begin with, so I didn’t see what the problem was. She was completely rude and NEVER called me back. To make matters worse, they charged my plan for a cleaning, which I do not need to pay for since my benefits cover two a year for free, but now I never received the service and am out 1 free cleaning from my plan. I did point that out to Mary, but she just laughed at me when I told her about that. Thanks Spa Dentistry for overcharging me and completing FRAUD!!! Don’t go here unless you want to be overcharged or charged for services that never occurred!