Snow Foams Auto Detailing

I worked from home to be available when they came to detail my wife’s car. They never showed up. Their phone number and website didn’t work. This is after waiting several months from the time I made the appointment until they could schedule me. Fortunately for me Living Social reimbursed me — but what a waste of time and I still need to get the car detailed.
Unilocal and Living Social should drop this vendor — they have a lot of unhappy, almost-​customers.

If I could leave zero starts, I would!
I bought a LivingSocial deal for a full detail at $ 69. I filled out their online appointment form on ⁵⁄₁₅ and got an email the next day. I was told the earliest time they had open was on ⁷⁄₄. I said the 4^th of July works for me if you can do it early. I was given 9am, then it was quickly changed to 11am… no big deal. Finally the 4^th arrives and 11 am comes & goes… no Snow Foam tech. I call and talk to a woman (Joydee) who will call the tech and call me back. 45 minutes later, I call them back and she tells me the techs are drunk and can’t come to home. She apologies and says she will call me on Monday.
Monday comes & goes and what a surprise… no call. I call Snow Foams on Wednesday morning to follow up and Joydee answers. I asked what was going on and she apologizes for not calling and says they can squeeze me in on Friday, 7/​11, at 4pm. I request 5 because I have to work, she says 4, I request a compromise at 4:30, she says 4, I say ⁷⁄₄ @ 11am & your tech was a drunken no show… she agrees to 4:30pm.
On Friday around 3:45pm Joydee calls me and says the techs are behind, can we push it back to Saturday @ 4pm. I agree as it worked better for me too. Saturday at 4pm… no one. Saturday at 4:15pm…no one. Saturday at 4:30pm…no one. I try calling Joydee but no answer… at 5pm I try again, no answer.
On Monday, I called Living Social and requested a refund. A huge waste of time… don’t bother, go anywhere else… no matter how good their «deals» appear to be.

Has anyone actually received any service from these people? I believe this is a fraudulent company.

Dead website. The scheduler has such a heavy accent and lack of basic phone skills that it is a giant struggle to comprehend them. Unable to keep an appointment time. A true joke. Frankly, one would imagine this was a giant prank of a business. Thankfully Living Social refunded and I am «out» of there.

The most ATROCIOUS customer service experience. I purchased a Living Social voucher for an auto detail– not cheap at $ 80. I filled out their online form for an appointment. I received a phone call from their manager (?) around 9pm on Friday night asking to set up the appointment– not an appropriate time to call– particularly when I had company. I set up an appointment for Wednesday at 4pm. Was told I would have to pay $ 32 extra in cash because I have a wagon. I received a call on Wednesday around 1pm with some excuse about the ‘technician’ not being able to make it and that they had rescheduled my appointment for Friday. I told them I was not available Friday, so we rescheduled for Thursday at 4pm. I waited on Thursday until 4.15– no technician– and called and was told that my «appointment window» was 4 – 6 pm. This was the first mention of any sort of appointment window. I told them I was not able to wait around for 2 hours (I had somewhere to be at 7pm) — the manager said he would call his technician immediately. I called again after 45 minutes having received no response, and the manager answered the phone, and then HUNG UP ON ME! TWICE! I called a third time and he just let it go to his voicemail. Thankfully I called LivingSocial and they refunded me my money. BUT, BE WARNED– THIS IS ONE HIGHLY UNPROFESSIONAL SERVICE!

ZERO stars was not an option or that is what they would get. I tried 3 times to book an appt. First, the website is faulty. At least that is what I was told. No weekend appt’s, only wed-​fri. Finally on my 3^rd try I am told that the day I chose they do not do cars, only home carpets. This is not listed anywhere on there website or voucher in the details. I purchased a full detail inside/​out including upholstery, through Amazon Local and got a full REFUND! Too good to be true. Horrible customer service.
DO NOT USE!

I only gave one star because I couldn’t enter a review with no stars. I purchased 2 vouchers from Amazon Local for detailing services with Snow Foam Mobile Car Detailing. I booked 2 appointments online more than 3 weeks in advance as I was instructed to on their voice mail message. I never received a confirmation via email or a call to confirm. I called to confirm about a week later and left a message, as no one ever answers the phone. After several days with no response, I called again. I left another message and never received a call back. Snow Foam’s lack of basic customer service skills is shocking. Amazon Local, on the other hand, was fantastic and immediately refunded my money.