Signature Carpet Care

This carpet company has changed their name to Quality Carpet Care — Same extremely poor work & attitude. Beware — they advertise in val pak coupons… advertised price gives you the quality of a poor vaccum. Beware.

Oh my god what is deep cleaning? They’ll ask you for deep cleaning, if you say no then it’s looks Like carpet got vacuumed. I will never ever call them. I will try some new company with better service or better machine.

I wish I had read the reviews before hiring this company. I had them perform a deluxe couch cleaning about 8 months ago. I specifically asked them to treat my couch with an enzymatic cleaner multiple times. After they cleaned my couch I suspected that they only used a regular deodorizer which is useless in getting cat urine out, but I could not tell right away because the deodorizer had an extremely strong citrus scent. Days later after the smell faded I could still smell the urine as strong as before. They did not follow up with a phone call as promised, so I had to call them and haggle to get them to come back out. When they did come back, they did not re-​clean the areas I told them to focus on before. Instead he put some Teflon type rubber on my couch and told me that would keep it from permeating. Thankfully, it did not permanently ruin my couch. Do yourself a favor and hire someone else that will not lie to you about the cleaning products and clean to your satisfaction.

Don’t waste your time! This company is a joke. I’ve used them a few times in the past. There has been one technician that was cool (on-​time, did decent cleaning, kind). I haven’t seen that technician in almost a year. Lately it’s been some lying clown who sounds like he’s the ‘manager’. He has never been on-​time, lies about how late he will be, arrogant when he finally decides to show, then slow with poor work done. TODAY he decided to not show at all… I had the first appt of the day, called all morning to see why they never showed. After a dozen calls the lier answered and made up a ridiculous over the top lie of all the reasons it wasn’t his fault that they never showed. He asked if he could call me back in 45 min to find time to reschedule (I needed carpets cleaned pronto for a party), NEVER HEARD FROM HIM AGAIN. I called again and still no returned call. They’re cheap, but not worth your hassle!!!

They were very professional, courteous and did a great job.

Do yourself a favor and call chem dry. I had my carpets cleaned by these guys about 6 weeks ago and they look terrible again. I even paid extra to have the «deep cleaning» and «scotchguard» done. They do absolutely nothing different for these services than they do for a regular cleaning. Never saw them spray on scotchguard or anything. Just do a quick job and out the door. Paid extra to have my furniture cleaned too and those stains reappeared after about 2 weeks. What a waste of my money.
Also beware of their «contract» to have them clean your carpets 4 times for like 400, just a big scam. No paperwork or anything, just a rep trying to get more money out of you-​and hoping you won’t be pissed like I am about the results. Save yourself the time & money and call someone else.

We’ve used them a couple of times and they were fine. I wasn’t blown away, but they did a perfectly reasonable job. The reps on the phone are really helpful. The guy who comes in person isn’t as pleasant … but not horrible. He was kind of pushy about the whole «deep cleaning» and other kind of add ons. All in all, they did a reasonable job. We passed on the deep cleaning and there is a high traffic area by our front door that didn’t come clean. Also, it seemed like the carpets were wet for quite some time. The last carpet cleaner we used the carpets were dry within a few hours, but with these guys it was damp until the next day.

How is it going Everyone,
Last week I move out of my apartment, when I had my walk trough done they told me my carpet was a little dirty and that it would come out of my deposit to get it clened, Guess who I called Siganature Carpet Clean Care and just today I got my full deposit back. Thank you Guys…

Update: I filed BBB report and what a surprise, this company has 4 similar reports in the past 12 month with BBB and is rated F.

We booked them to clean our carpets a year ago and they never showed up. When we called to find out what had happened, they claimed to be stuck in traffic and to be running late. Nevertheless they never actually showed up or called back to say they weren’t coming.
The owner says the employee responsible for this has been let go, and they have improved their practices. I certainly hope so.

HORRIBLE!!! They called 20 minutes after their projected timeframe saying they are going to be late. Then they show up an hour after that. I wanted to use the coupon but the guy kept pushing other offers and wouldn’t take no for an answer. They he charged for more than quoted. The worst thing was the «tech» wanted to use my microwave and my ketchup to eat his lunch. WTF? THE worst company I’ve ever dealt with. Don’t touch them

We just had our kitchen tile floor cleaned and ALL of our stainless steel applicances (refrigerator, stove and dishwasher) got stained with the cleaning liquid that was used to clean the floors. We have tried to remove the stains which splashed up to counter height and were unable to remove any of the stains (probably corroded by acid or bleach).
After leaving 2 voicemails and 1 email with the complaint and photos, I finally got a call from the owner Chris who said he could not send someone today to fix the situation since they are all out. I said we need someone to look at it today otherwise we need to replace the appliances and charge him for it because we are planning to sell our house within the next few days. He said that he will not replace the appliances. I said that he has no choice since I did not sign a form that the cleaning will ruin my appliances and that we will have to take legal steps if we cannot resolve this ASAP.
I was extremely dissatisfied also that the workmen broke off one of our drawerpulls in the kitchen and instead of telling me about it and offering compensations simply let the broken part disappear. I noticed it as soon as he left and I was willing to let it go, but the matter of the appliances cannot be accepted.
We also had our carpets cleaned and they did not do a good job because they want to sell you a deep cleaning for more than twice the price and if you just want it cleaned for the price on the ad they do hardly any work and it is still dirty now.
I still hope that this can be resolved soon, but this is a lot of hassle to deal with.

We signed up for a steam cleaning service from these people informing them that we have a house with four bedrooms. They come in and get angry at us for not informing them that there was a living room as well. I’m sorry, but that’s common sense and if they were unclear about that being included in a house they should have confirmed it. Not only did the guy (who tried to look like Jay-​Z and failed miserably) yell at us when we calmly asked them to leave, when we called the BOSS he threatened to sue US, his clients, for harassment!
This company is complete crap. Lucky for them we have a good lawyer and recorded the conversation. I doubt it will be open for much longer guys… take your coupons elsewhere.
If you want a good carpet cleaning, contact these guys:
They are nice, friendly, reliable and have the BEST prices. They came right after the guys left to clean our carpets because our furniture had already been moved. I’m very grateful for that.

Got a coupon in the mail. Called and got a reasonable quote. Scheduled a cleaning and they never showed up. and never called to cancel. When I called them, they made up some nonsense about a traffic jam. Cell phones work, even during traffic jams. They said they would call me back to let me know if they were still coming and they never did. So just don’t bother. The coupon says they are licensed and bonded but does not provide that license number or even an address. The phone number does not match the one on the web site. Go with someone who you’ve got a recommendation for.

Just a small update:
The business owner called our house 6 times starting at 7 30 am complaining about this review.
He said i have no right to place a negative review.
He then said that he will be calling his lawyer to bring me to court.
I told him that he did give us bad service and that if he wanted he could respond on Unilocal and that it is inappropriate to call my house and make threats.
Also that if he keeps harassing us i will call the police.
I can not believe how horrible this company is.
Edit:(jan/2012) Look how sleezy this company is, trying to make fake accounts to try to boost their Unilocal score. They have over 50 filtered positive reviews, these are reviews that Unilocal has determined are probably fake people, made up to boost their score. SHAME ON THEM