Shen Medicine Pediatrics and Associates

We have been coming to Dr Shen’s office for 15 years now. He sees myself, my husband and our 3 children. I have never had any issues with billing, referrals or prescriptions. Yes, you do have to hold on the phone sometimes but they are a busy office and spend as much time with you as you need when you are there or over the phone. His associate Amy Wang is just as helpful and knowledgeable and it’s nice to have a choice in providers. Both providers tackle health issues head on and I’ve never felt that I was not listened to.

The frontdesk is lousy. This summer time I went to the place for my kids check-​up.
the frontdesk forgot to give me priscription. Then I had to drive back to their office for that. Also, they charged everything which even includes filing the school shot form requested by the school district; my dentist did not charge me for that form. Also, they had incorrect billing mailed to me which i needed to call back for clarifying. I did not feel very happy about this pediatric office.

He is my family doctor for over three years. I always recommend Dr. Shen to a lot of Friends, He is very friendly and professional. However, I want to make an appointment to see him in July, I called the front desk, nobody answering the phone! I left messages over and over again, no calling back. I end up seeing an urgent care yesterday. I decided to change my family doctor now.

I use Dr. Shen as my family doctor for over 3 years, and I have no problem with him. I am just so upset about the office oporations.
I went to Dr Shen for annual check on ⁷⁄₂₃ and found out somthing wrong with my thyroid, and was told that I need medication.
I received phone call from Nurse on 7/​27, telling me that Dr. Shen was out of the country and she would work with Dr. Amy to get my priscription. And she will call me back once it is done.
I waited untill Friday 7/​31, I did not hear anything back from them so I called the office. After 10 minutes hold over the phone, finally I got the chance talk to the frontdesk. Frontdesk told me that the nurse was taking care of it and she would call me back soon.
Again, heard nothing from them on Monday ⁸⁄₃. So I called the office again. Same. Hold over the phone over 10 minutes, told by the frontdesk that the nurse was working on it and she would call me back.
Again and again, I heard nothing from them today. I called the office again. And actually before I call them I called my Pharmacy and confirmed that the pharmacy did not receive anything from the office. But over the phone, the front desk told me that the priscription was sent out last week, bla bla. I said no, I just checked with the phamacy 5 minutes ago. Then the front desk said she will talk to the nurse…
So, untill this moment, I still not get my medication, it’s over 10 days since I saw the doctor…

Dr. Shen is very knowledgable, thorough, and professional. He is willing to spend time to listen your concerns, which is very important! He is a good family doctor and pediatrician. Great for first time parents. If we didn’t leave the bay area, he would be a great doctor for us.

Still holding up great. It’s been some time and I wanted to provide an update.
Dr. Shen is a great MD. he’s personable, professional, and has a truly unique gift of medical intuition.
other doctors I’ve seen for a couple weeks with little to no progress on symptoms, Dr. Shen had it figured out in about 5 minutes after asking all the right questions.

I’ve been really happy with Dr. Shen and his staff. I’ve gone in a few times now and I feel he is very knowledgable, thorough and really listens to me. I’m super happy with him and will continue to see him for all my medical needs.

Very good place. My son likes here. Amy is very kind and know how to communicate with children. And also she is very professional.

Dr. Shen is EXCELLENT. My husband and I both use him as our PCP. He is happy to indulge our preference for more natural remedies unless we specify otherwise. We are ELATED we found him (since we so loved our Dr. in SoCal).
We also think Miss Amy is great and are equally happy to be seen by her.
If I could give them both 6 out of 5 stars, I absolutely would.

I am honestly not sure if I should be writing this as I really DON’T want more patients to come to this clinic and make it crowded :) But here is our experience anyway:
We just moved to this area and sure enough — first one kid gets strep throat and two days later the the other one gets the flu! Finding a good pediatrician that will also be AVAILABLE when you need one turned out to be quite a challenge here! I feel so lucky that we found Amy (big thanks to Unilocal!) and were able to get both kids seen and treated right away. Amy was very professional and very efficient and also extremely patient with my sick kids who were feeling yucky and didn’t want to cooperate for the tests. Yay! Now we just need to find a doctor for us grownups who is just as good :)
EDIT:
After the treatment of our younger daughter, the office called to schedule a follow up appointment in a month to make sure she is in fact better. I am so pleased with this procedure! I am also happy about the advice they provided and the labs they scheduled. Very proactive pediatrician. I am hoping together we can improve our kid’s immune system and avoid some of the current issues with her health.

If your child is generally healthy, just needs regular check ups, then Dr Shen may be the choice, he is accessible, low cost. But if you are looking for a serious doctor who can treat real disease, then look somewhere else.
We met Dr shen by introduction. First several encounters were quite pleasant, he seemed knowledgeable, confident and eloquent. We thought we had a good doctor, until my child one day fell sick for real. He did not catch the signs, brushed the patient out of his office thinking the sickness was a cold or flu, in the hurry to see other patients. Then my child’s conditions deteriorated quickly and had to be hospitalized. In the hospital, he even ordered CT scan for my little child without discussing with us beforehand. We got to know the CT order only when the nurse came in to take my child to the CT room. Because of this sickness, my child got chronicle conditions now. To my experience, if your child just get cold or flu, he can treat it. otherwise, look out vigilantly for any real sickness in your child yourself. I just hate to see any kid experiencing what my child had experienced.
Be responsible to your kid by selecting the right doctor.

I Love Dr Amy. This review is for the overall service of the office. The front staff SUCKS, they don’t know anything. I went for my annual physical and one of the front desk staff called me to come back for my results. I had to pay another copayment just to get it even though the results came back normal. They always ask to get my insurance info because they can never keep proper records. Billing is a nightmare here. Oh yea, appointments doesn’t mean much here. Be prepared to wait 15 – 20 minutes in the lobby even if you are on time. They also don’t follow directions too well. Called them to ask to transfer my prescription because it was sent to the wrong pharmacy. They didn’t do it after 3 attempts, so I had to drive across town to pick it up. 2 stars only for Dr Amy, she is great but the headache of the staff can be frustrating. Oh yes, they speak to you in a very condescending tone too.

I never write reviews on Unilocal.The one time i did was when i had really really bad overpriced food, but i had to come on here and give Dr. Shen my love. I moved up here from socal and its been such a challenge trying to find a good pediatrician for my kids. I’ve been to about 3 different docs and i didn’t like any of them, until i found DR.SHEN. Before i found Dr. Shen i actually flew back down to socal to do my kid’s checkups with their previous doc.
I called the office and the receptionist told me to come now. I showed up 10 minutes later and and they treated my daughter right away. He was thorough and actually spent time with me to explain her situation. He actually cared… He also gave me his pager number just in case my daughter’s symtoms elevated to something dangerous.
What a relief…

Doctor Shen, Amy and the rest of the staff have been taking care of our family since the birth of our first child in 2004.
I cannot praise them enough — they have expertly diagnosed and solved our medical needs — some life threatening.
You can’t ask for better and prompt care for your children, or yourself.

Best doctor ever. Both Dr. Shen & Miss Amy are heaven sent. My kids have been going to Dr. Shen since they were born. We have been faithful patients since 2000. Dr. Shen is so right on with his diagnosis’. He knows what my kids have before the lab results /​xrays come in… seriously! he is way down to earth. Great with my kids.
The nurses are so friendly and sweet. I trust them to do the hard work or giving my kids their shots :-(
Office staff is great too. When our insurance doesn’t cover everything they send a bill and are VERY patient when we can’t pay right away. They have even just written off a bill before. Just cuz they said «Oh you pay us enough all the time. So we will just write this bill off»!!!
My husband and myself are even patients here too. Don’t know what we would do without this place.

I’ve seen many different doctors over the years, trying to find the right match. Dr. Shen is fantastic. He listens, educates the patient and provides excellent medical counseling. He really cares and treats his patients with respect. His support staff is also outstanding and pleasant to work with. Highly recommended.

My family has been seeing Dr. Shen for over ten years, since my first daughter was born. We, the parents, liked him so much that he became our PCP as well. One great thing is that he is very aware of certain afflictions and disorders that are very particular to the Asian American community, and without going into details about it, we found he was the most knowledgeable about this, even though other doctors were not. We find his office to be usually a little busy, and our wait times are around fifteen to twenty minutes. He also employs a physician’s assistant, Amy Wong, whom we found to be very friendly and helpful. Once, when we took our daughter to the hospital for something rather urgent, he was quick to meet us there, which was incredibly kind and helpful. We love this guy!

I’ve been coming to Albert Shen, for a couple of years now. He is a straight forward doctor, that tells you how it is, so that you can live a longer and healthy life. Doctors like him are hard to come by, why would you have a physician sugar coat everything for you?
He is a family physician and I highly recommend him, because he’ll always try to help you out.

Keeping this review simple.
If you are looking for a doctor to tell you how you should live your life or your innocent child’s’ life, Dr. Shen is what you are looking for.
However, if you are looking for a doctor to answer some simple questions and allow the patient to express their concerns, Dr. Shen is 100% not what you are looking for.
I am glad to experience this first hand and found a new pediatrician for my son.

I’ve been going to Dr. Shen’s office for almost 13 years. I love this guy! I originally found him when my youngest was born, and I had a new insurance and was looking for a pedatrician. When I found out he also did Family Practice (adults too) I was elated. I switched my two older children and my spouse to him. And I’ve never regretted it.
Although you do sometimes need to wait to see him, I never mind because he spends as much time as you need. Sometimes we’re in and out (of his part) in 5 mins, and he has spent 45 minutes with us too. If I know its a day that I have to worry about time I schedule the first appt of the day, the first appt after lunch or I try to get the last slot of the day. It just requires some planning (I’ve found this is true with almost every medical/​dental office).
Dr. Shen answers ALL of my questions, sometimes does research and then gets back to me if its a speciality subject, he will answer email, he’s awesome. I’ve referred at least 12 people to him.
He’s also incredible because he’s fluent in english, chinese and spanish. I didn’t know this until I sent a friend of mine to him, who loved him and then took her elderly father in to see him and accompanied him to translate. But Dr. Shen apparently just switched to Spanish without blinking an eye.
In the past couple of years he brought on Dr. Amy Wang who ROCKS! My youngest who is now 13 is more comfortable with a female for puberty issues and its been nothing but fantastic working with Dr. Amy. She is delightful bright and cheerful, extremely intelligent and listens well.
Overall the whole practice is amazing, and I feel like they know us, care about us and have our best interest at heart. I’ve NEVER had that anywhere else. The front office staff is nice, efficient and Huong is wonderful! There was a woman who was office manager for awhile (not recently) who was a nightmare to talk to or work with (wondering if that’s who one of the other Unilocalers unfortunately got on the phone), and we avoided her like the plague after a couple of negative experiences. But she is gone now.
I recommend Dr. Shen and Dr. Amy 100%. Just plan your visit with plenty of time to get the best out of your appt. Know what you want to ask ahead of time and make good use of your time. Its rare to have doctors that will sit and answer your questions like these guys will, but they do have a business to run as well and other patients to see.