Shell

5 stars for the gas and employees. I don’t use brushed car washes so I can’t comment there. Simple nice and easy going gas station.

The car wash was a riff off … I bought the ultimate option for $ 10, and it stopped working in the middle of washing. I talked to the customer service about the issue, and he redirected me to his manager, who was so rude and had no respect for customer. They won’t re-​issue another code again since the car was wet … this would be my last visit at this gas station. I rather use the car wash service at Valero Montague 1298 Montague Expy, San Jose, CA 95 131.

I second Jen O, same thing, the sign said $ 10.00 for premium wash with gas purchase, yet I was charged $ 11.00. I went in to talk to the attendant, he said he needs to talk to his assistance, I believe they are speaking Filipino, after like 90 seconds, they both looked at me dumbfound and not said anything. I told them it’s only a dollar, no big deal, but it’s illegal because of switch & bait, the man then said, come back tomorrow to talk to the manager, then I asked what the manager name and he said he doesn’t know. At this point I just had it and walked out. If you do buy carwash, check your receipt for the correct amount if you purchased gas.

Filled up my tank and purchased a car wash for $ 10. The sign clearly says $ 10 when you buy gas and add a dollar if you dont. I got charged $ 11. When I asked the people behind the counter why, they all acted like they couldn’t speak any English and had no idea what i was talking about even when i pointed to their sign right in front of the counter. I don’t have the time or energy to fight over a dollar, but how many people get ripped off everyday and continue to not say anything???

Even though people said its pricey, i dont care. I love to come here because its close to my work. From now on, i never come back here because the cashier’s behavior just ruins my morning’s feeling. God, she acts such like a bitch. Yelling at me in front of the others. Throwing money. And said, ok the manager in the office if you want to talk to.
For manager, maybe you dont care the review here, but you should consider your employees’s treat to customer. I havent been experiencing like this.
Worst customer service ever. If i can, you guys just deserve O star.
Never coming back here again even i gotta drive a little bit far from here.

Car wash price is rip off, add another $ 1 if you don’t pump the gas. Their gas is expensive too.

Rude customer service. Even when you say thank you… your welcome or anything. They stay quiet… Am I talking to a wall here? Smile. Respond. DO SOMETHING. You ain’t no ATM. At least the ATM says thank you.
To complain to corporate here is the info that I found online, for us to complain.
Phone: 888-​GO-​SHELL (888−467−4355)
E-​mail:
Source:

This Shell station really clean and bright at night. Not to worry when you need gas at night time.
Car wash is great sometimes.
Staffs are ok.
I just wish gas price lower then we could do more car traveling again. I love driving!!!

I bought a box of cigarettes using my debit card for the purchase in the morning while on my way to start my work day. An hour later I check my banking account and found out I was charged nearly $ 10 dollars more and my box of cigarettes was on $ 5.01. Lucky I saved my receipt! It appeared very suspicious to me as if the clerk by last name of Tran might of charged extra purposely. I called them immediately noticing the discrepancy and the clerk was quick to request I return to be funded. JUST AN FYI THAT YOU DOUBLE CHECK YOUR RECEIPT! Very skeptical this gas station.

This is a review about the service a worker has provided. Let’s just say there wasn’t a service. I don’t know his name but he was a dark and stout male who is extremely rude. Instead of saying «excuse me, that isn’t what squeegee is for.» He yells out «HEY. YOU CAN’T DO THAT.» He even has the nerve to argue back. I don’t know what’s eating him but no matter how his day was, that’s absolutely no way to talk to a customer. If he still does that, I’ll give him a piece of my mind.

One late night, my drunk boyfriend bought cigarettes and accidentally left his driver’s license at this gas station. Next day, we came by and found that they still had it! Yay.
This gas station is my go-​to since it’s near my house. I usually only trust Shell or Valero gas stations for my car lol. I’ve never had a problem with this gas station. I believe the owners are Filipino and they’re really nice. It’s well lit at night for us females that are in need to pump gas in the evening (although I don’t usually pump gas at night because I’m scared!)
It could get busy in the morning or during peak hours of 4−6pm, but it usually goes by fast since there are a few exits. Plus, it’s near by 680N and 680S.

Let me start off by saying I believe in humanity, I really do. But this Shell has given me every reason not to. If you want to be cheated of your money please feel free to come here.
We came here to get lottery tickets and scratchers. We gave the manager $ 20 for the $ 20 scratcher and when we got home we realized they gave us a $ 10 scratcher. My boyfriend drove back right away and was told the manager already left.
He was given a number to call and we called the next day and told her the situation and asked her to review the camera. She agreed to and would call us back the next day. No call so we called her. She says she’s busy and she’ll call back tomorrow. Best believe she never called, we had to proactivly call her for the next 3 weeks. That’s right 3 weeks of trying to get back the $ 10 they stole from us.
Why not just drop it you might ask. Well we would but they are incredibly rude to us every time we call. They made it seem like we were hassling them and it was our fault that they stole our money. Finally the manager oh so graciously decide to give us $ 10 out of her pocket (where our $ 10 went the first place) if we went there that very moment and hung up. My boyfriend wanted to tell them he couldn’t since we have real honest jobs but every time he called the other rude lady never let him speak and only said come now come now and of course hang up right after.
We finally had the time to go today to get the $ 10 and spoke to the manager Lani. She admitted she never looked at the tape but later said she did?! Not sure what to believe anymore. The other lady who was rude on the phone was also there and said she never disrespects customers. I beg to differ.
I understand its a gas station and I can’t have high expectations of customer service but this is not even an acceptable level. If you see Lani give her a shout out for being the worse manager ever.

The car wash is terrible. The quarter machine requires a few punches to accept quarters and something thinner than a nail file to get them unstuck. The scrubber that they provide before entering will be the only washing your car will get (which you must use manually, of course) because the wash itself doesn’t do anything additional. Another problem that, unfortunately, can’t really be controlled is the line of people that never seem to have the slightest idea of how a car wash works. Shame on myself for going here several times and expecting things to change :-/

This Shell gas station usually costs more than other Shell gas stations I usually drive by. I usually pump gas here when my tank is almost totally empty and am too far from my usually Shell gas station which is kind of far from here. When I pump gas here, there usually is not a line or a very short line, but I usually drive by here after or before rush hour. Other Shell gas stations take off 5 cents from the cost per gallon when you use a Shell gift card, but this station did not when I used some Shell gas cards. It is really close to the 680 ramp which is convenient. The station is clean and brightly lit during night hours. It is interesting how Shell gas stations have the little TV screens on the gas pumps, so you have something to watch while you are getting gas.

Usually the cheapest gas in proximity to my boyfriend’s house. It can get pretty crowded after work, but there are several pumps, so I’ve never had to wait very long. I also like that they are in the same shopping center as the Save Mart, RedBox, Cool Vape, & Chao Chi, so for me it is a one stop shop! They also accept the Lucky/​Save Mart rewards.

Using Gas Buddy, this station is usually pricier than the 3 other Shell stations w/​in the 2 mile radius. This particular one is usually packed because it is near the freeway and the location in general is convenient.
I only go because of the car wash.
Negatives:
— air pressure hose doesn’t go around (short ass hose)
— vacuum will operate however, it doesn’t work
— service is meh
I will now go to the Berryessa station.

Cheapest shell!

First time I used their car wash without buying gas and then adding on the $ 6 car wash, I did not have enough cash and then drove too far. Luckily the people behind me were nice enough to not honk and the manager gave me a new code. So embarrassing… But they helped me and that is what matters! Very nice people.

One day I looked at my car and it had a GIGANTIC bird poop on it. It was disgusting and crusty. I hate bird poop. I decided to get a car wash at Capitol Shell to get rid of it. I bought a basic car wash for $ 7.00. After entering my car wash code, I proceeded to drive into the car wash area. SOMEHOW, I think I broke the car wash. :(I went inside and then a flashing light told me to back up… so I did. And then the sign telling me to back up never changed… no matter how many times I tried backing up and no matter how far I backed up. It was like it didn’t want me to get rid of the bird poop. So what did I do next? I left my car (halfway in the car wash) and ran to the mini mart to ask an employee for help. The employee I spoke with was nice enough to reset the car wash for me so that I could try going through it again. Luckily, nothing went wrong the second time around and my car was able to get its much needed wash. After the car wash, I drove home hoping that the bird poop was gone. When I checked my car… it appeared that most of the poop had vanished! There were still a few tiny traces of poop on my car though…
SO, if you have big bird poops on your car, you may want to get more than a basic car wash to get rid of all of it. Overall though, I was satisfied with the service I received at the gas station. Hopefully I won’t run into any trouble next time I get a car wash though! =P

This is my go to gas station when I don’t know anything about what is going on in the gas prices industry because this is probably one of the cheaper stations here in the bay. They usually post low prices and sometimes change during the day which is nice since you really always get the latest.
The station gets pretty busy but they have a healthy selection of bathroom, car wash, and other utilities and most of the pumps are working so there isn’t really a huge issue with out of commission items.
Definitely don’t come during rush hour (before /​after work), you will end up waiting 10+ minutes to get in line to fill up!