Shatter Pro Cell Phone Repair

SCAM. SCAM. SCAM! This Unilocal ad needs to be removed ! This business is run by a team of SCAM artists lead by Robert Safari and Denise Holt.

FRAUD!!! So, I was looking for a place to get my BF’s note fixed, since the screen was shattered. (He also posted a review here. Please see Xyl’s review below) I found this place to be closest to home and at the time there were all good reviews. I made the initial contact and spoke to Robert. He sounded like a great guy and explained to me that all of his LCD screens are made by him and his team. He also stated that there was some sort of warranty on his products, if anything was to happen (regarding their repairs), we were able to bring the phone back to be fixed.
We fixed up a time that my BF would drop off the phone. When my BF got there no one was there. Since I was the one to set every thing I gave him a call, he stated that he was about to pull up to the shop. Everything was ok. Robert even offered to fix our other phones at a discounted price since we had a bunch of shattered phones. We thought it was great that they gave my BF a replacement phone for the time that his phone was being repaired. However everything went downhill from there.
When my BF picked up his note4 he also dropped off a Galxy phone. We noticed that the front camera of the note was messed up. I wont go into detail on this, but you can see Xyl’s review below since it explains it all.
Anyways they wiped all the memory from his Note4 after being told not to.
We didn’t hear back from them about the galaxy phone, which was not even at the shop!!! We would have never gave the phone to them if it was going to be going around town with random people.
They had our Glaxy phone, probably for about a month. My BF had to tell them that he would just pick it up from them wherever they had it. Turned out they had it at a freaking ghetto mobile home park in SJ.
As for the galaxy phone, it was repaired, but is now already cracking out of nowhere. THE PHONE WAS WIPED of its memory once again. So, we lost a bunch of family pictures and video etc. Alot of memories were just wiped out of the phone. We did even think the the phone was ours, i still don’t think its ours, just because it has some random ass video of some Asian guy speaking.
Ever since that day that we picked up the Galaxy phone, we were never able to contact Robert again. I left multiple voicemails on his phone. I even called one of their workers, Denise or Janice?, I forgot her name but I left her a message also.
All in all it was just a waste of time going here. Both phone are still not fixed correctly. I really wish we took our money else where they could have fixed our phones while we waited. Robert is avoiding us because he doesn’t want to honor that warranty he went on a whole rant about. He also knows that he’s in the wrong.
Theses people are probably doing dirty business, and used our phones as trap phons as well, since they wiped out both of the phones, wich have nothing to so do with a shatter screen.
I need someones help in what I should do. Message me or email me at
. TIA!

I had two phones that had cracked screens — a Note 4 and an S4. Customer service was great in the beginning. They offered a 1 year warranty on the replaced LCD screens which is good!
When I picked up the Note 4, it looked good, but the front camera had issues. So I had to bring it back and asked Robert if they can fix it and he said yes. He stated that it could take at least 4 days for them to fix it which was fine with me. 2 weeks had passed and the phone wasn’t fixed yet. I had to constantly check on them since they were not updating me. 2 weeks later, Robert told me that their supplier have the cams on back order, so unfortunately they couldn’t fix it at this time…
So I asked to get my broken phone back but he said he’s not available that week because he was at a trade show. He gave me his technician’s contact info instead.
I contacted his tech to coordinate the pick up and I ended up picking up the Note 4 at this random guy’s house in San Jose– not at the shop where I dropped off the phone initially. And come to find out, my phone was reset. So I lost text messages which some of them were work related, lost pics and videos of my family, emails etc. In addition, I checked the media files, it had a random video of someone which wasn’t my video at all!
So at this point, I am not really sure if my personal info has been shared with other people or OR if this is really my phone! I’m not an expert on phones but how could a random video be stored in my phone? Unless they did an internal swap of the parts WITHOUT notifying the owner and maybe they took away my original memory card and replaced it with someone else’s?
I also noticed that the front cam looked worse. It looked like it was shattered.
In addition to this, before this whole incident with my Note 4. When I picked up my S4, it was reset too. Robert couldn’t give me a straight answer as far as why the phone was reset. But at that time, I let it go. Maybe it was an honest mistake made by his tech.
So back to my Note 4, when I dropped it off to have them fix the front cam, Robert gave me the assurance that they will not reset it. But it happened again…
So I have been trying to get a hold of this shop and Robert, but no one else has bothered to called me back. So I decided to write this review and maybe they will read this and contact me.
Hopefully this review can be helpful to the public as well. I wanted to let them know that:
1. Their LCD screens are made of cheap materials. I have been taking good care of my S4 since I picked it up and everyday, cracks are showing and it’s getting bigger.
2. I also want them to know that I have called other shops and they told me that it would only take 3 – 4 hours to fix a front cam Note 4.
Lastly, If the 1-​year warranty is really true. I don’t want it. I want a full refund of all the services due to lack of response, bad customer service and invading privacy. I don’t even know if these two phones are really mine. Do you really need to reset a phone when you’re fixing the screen?
If I don’t hear back from these guys soon, my next step would be filing a complaint to BBB. I have a copy of this review in my PC. And I will make sure this review reflects on their FB page as well. Thank you for your time.

Sensational customer service, the technician was friendly and prompt. Amazing office, every machine made from scratch. Convenient location, especially for clumsy students (like myself), and you can grab a bite while you wait. Highly recommended !!

I saw them on Facebook in an ad and it said that they were next to La Vic, but didn’t thought much about it because I thought my Iphone 6 was indestructible and I wouldn’t need a screen repair. However, two days after I saw the ad, I was switching music and out of nowhere the grips on my fingers disappeared and my phone slipped out of my hand and landed face down. My phone case had protected me from the unfortunate event of shattered screens for almost 8 months but this time it has not. So, immediate the amazing power of the human mind enabled me to remember the random things I saw on the Internet and I was reminded that there’s this place next to La Vic that could fix my phone. It was also on the way to my house from work so I headed over for a quote after work. So, I went there and got a quote for my phone and they gave me a student discount which is a big plus! However, I didn’t have time to wait that day so I told them I would be back the next day. I got there around noon time the next day and dropped off my phone. They told me that they’d be done in an hour and a half, so I went home and waited. I came back and they were done fixing my screen with no delay. One of the owners and I was chatting when he was finishing up my transaction and he told me that they do their own screen assembly in the store and that they get their supplies from the same supplier that Apple gets theirs from, so you don’t have to worry about cheap knock-​offs. He even gave me a tour in their small assembling room. SO, if you ever feel guilty thinking about Chinese workers slaving away to assemble the screens on your phone, you won’t have to anymore! Anyways, it’s always nice to support small businesses. Their service is quick and reasonably priced. He told me that the screen service came with a two years warranty and that I would get an additional 20% off each time I shatter my screen until it becomes free, which mean by then I shouldn’t even be allowed to touch or come near a phone. The warranty is a good deal because the Iphone 10 would out by the end of two years and you would be worrying about the new holographic camera breaking on your Iphone 8 anyways. And if you’re a person who can’t live without your Instagram, Snap Chat, or Facebook for a long period of time, go to this place and get yourself a free burrito from La Vic while you wait and watch people as they get frozen yogurt from across the street. That reminds me I forgot about my free burrito…

I was lucky enough to be their first customer. Dropped my phone on the way to Ben & Jerry’s and entered the store still crying. They were super nice and helpful even though they were technically not open yet. Just picked up my phone and it looks brand new! I even got a free burrito. Amazing people work there and offer an amazing service for a very reasonable price. I would come back 100%.