Service Champions Heating & Air Conditioning

I had Service Champions come for a tune-​up of my AC unit. They arrived on time, but after inspect it, they determined it needed a new Capacitor. They were thorough in what the issue was and all of that. They provided a quote of $ 424 to replace and install a new one.
I questioned about this pricing, but the tech mentioned this was the price and it was not negotiable. I said ok… I’ll get back to you.
I called another company that I was referred to. I explained the situation to him on the phone and he claimed $ 120 installed. That company came exactly on time, replaced the part, and inspected all was working as it should.
The cost: $ 120.
I now have myself a new AC/​Heating company for any issues.

Beyond my imaginative best dreams! I have been looking at the ads for Service Champions for a couple of years and finally scheduled an appointment. The concept of a diagnostic check up is a great idea.
Jonathan Vargas was prompt, professional, articulate, and a very well trained professional! He explained the AC, heater and ducting situations of our home extremely well. He alerted us to some things to look out for which is what a homeowner needs. His use of the electronic equipment that he had really will be a huge help as the wife and I figure out what we address first. The use of his own iPad and relaying the photos he took will be most helpful. This relatively new employee to the ranks needs more money! He is a budding customer service champion! Thanks again for everything Jonathan, and thank you Service Champions!!!

Jake and Alex from Service Champions did a great job with inspecting both my AC units. They were punctual and courteous. Took time to explain every question I had. Added refrigerant for both the units to get them to work. Will definitely call them again for any work needed for my HVAC

Jake came today to do an AC tune up. He was extremely polite, courteous, explained things in detail, and did such a great job. I would absolutely work with this company again based on our interaction with Jake. His attention to detail and professionalism is outstanding!

Jake Owen came out to my parents’ house today to repair the air conditioning. He was extremely courteous and professional. He explained what was wrong in very easy to understand terms and patiently answered our questions. I highly recommend Jake!

Friendly and helpful
Appreciate the support

I’ve asked service champions to repair my heatpump unit after another company was not able to find the issue after 4 months of trial and error and hundreds of dollars spent.
It was very easy to schedule an appointment and Teresa was very nice to talk to. The technician Stephen came on time and spent a lot of time trying to figure out the wiring issue. He took the time to explain all the issues that he observed. It took 3 visits and several replacement parts to fix the issue but it was addressed.
Stephen also took time to explain the pricing. Which is different from other companies. They charge per issue, regardless of the time to take it. It wasn’t cheap but at least I have the peace of mind that it was done properly.

We have lived in our house for 10 years, this was our first $ 88 Furnace Tune Up. Jake Owen was the technician.
Jake arrived promptly, was polite, courteous and very knowledgeable.
I found the tech to be honest at every turn about what worked well, things that were marginal and things he suggested replacing. Jake identified each point of potential failure and what the result would be. For each marginal or recommended component he provided a quote on the spot.
We will use Service Champion services again and would recommend them to everyone!

Rene Martinez was very courteous and thorough getting here on time, told me what he was going to do, did it, and kept me informed at all times. He was a pleasure to work with, and I would highly recommend him and would welcome him back anytime.

I have always had positive experiences with this company. Thomas S recently came to perform a Home and Duct Performance test on our home. Very professional and answered all of our questions. There was no hard sell. He did make some recommendations and left some material for us to peruse. Our home is less than 25 years old but improvements can be made. We’ve been happy with our HVAC system that we purchased 8 years ago from this company.
I would recommend Service Champions and their service techs are the best!

I had Service Champions remove and replace the original ducting system in my home. The work was performed over a year prior to the date of this review, so certain things in my review may no longer apply. For example, the company’s business model or operational protocols may have changed in the interim.
Anyway, Service Champions is an exceptional firm in many respects. However, I’d like to start this review with a couple of shortcomings and get them out of the way. All of them had to do with communications, which was good overall, but could have been better. One example — On a couple occasions, my emailed and voice-​mailed questions to the salesperson weren’t answered for 3 days. He later explained why he hadn’t responded more promptly. It was a reasonable explanation, but I think he should have made an effort to confirm receipt of my questions and provide a guess-​timate as to when he might be able to provide a detailed response. At least I would have known that my question had been transmitted successfully. Another communication challenge — I had a concern that I wanted the salesperson to share with the installers. He said he would gladly refer the message, but told me that the two departments function fairly independently of one another. Finally, there was a delay during the installation process. I had to ask the installation crew the reason for the delay. They said they were waiting for materials that weren’t anticipated for the job. I shouldn’t have had to request an explanation for the delay; they should have informed me proactively.
With shortcomings out of the way, I’ll now share with you aspects of the positive relationship I had with the company. Here are examples, listed in no particular order:
1. All employees with whom I interacted were very pleasant, positive, well-​mannered, and uplifting.
2. They were respectful, addressing me as «Mr. _​_​_​_​_​.» Not that I need to be addressed in that manner, but the respect Service Champions staff demonstrated was impressive.
3. Based on my interactions with and observations of employees I dealt with, it was clear that good, or better, customer satisfaction was important to everyone.
4. They were patient answering my questions.
5. They listened and adhered to a couple of requests that were important to me.
6. They were punctual.
7. All employees wore slip covers over their shoes when entering the house.
Here’s a final thought: I prefer an integrated or turn-​key business model, in which the sales and installation departments routinely work with one another for project implementation. Service Champions’ business model doesn’t — at least it didn’t when my project was in progress. In a turn-​key business model, the lead salesperson or other staff is assigned as the project manager. He/​she oversees the project through its completion, including communications with installation staff during the active phase of the project, and follow up with customers upon project completion. I prefer this business model, and I suspect other customers might feel likewise. Just some food for (Service Champions’) thought…

They did a really great job. They do a yearly maintenance program and they remind me when i need to get checked up. They replaced my aging air purifier as well.

Joel A. provided excellent service on our annual tune-​up the other day. The company consistently calls in advance to confirm the appointment — the day before and a half-​hour before the arrival of the technician. Joel came at the beginning of the window the company had given us, was courteous and knowledgeable as he examined our system, and explained options clearly to us. He offered additional (free!) services the company provides as part of our service contract, which was helpful because you don’t always read the fine print of those things. We got the service contract because our HVAC system is nearing the end of its natural life and we need the discount on repairs, but good service like this confirms that we made the right choice going with this company.
Thomas S. came the next day to do a performance test of our duct work. This is a longer process, but Thomas did the work expeditiously (crawl space, attic, and heat sensor of all interior walls and ceilings of home). He took over 50 pictures in the crawl space and a few in the attic, which was extremely useful so that he could walk me through the issues he found (it had been about 5 years since I’d been under the house, and wear-​and-​tear and workmen damaging the ductwork had apparently taken a toll). Thomas was clear, professional, and patient with all my questions — it is really a confirmation of the quality of the company that EVERY service technician we have ever met meets this same standard. He explained a range of options to address our issues — there was no hard sell. I really appreciate that!

Due to a dangerous and negligent installation of new duct work by a furnace company last summer, I needed a reputable new HVAC company to come to my home and inspect and diagnose what had been done incorrectly. This was a tedious and difficult job. Thomas was exceptionally professional, knowledgable and in particular, patient. Not only did he stay late he over and over patiently answered my questions to understand how the tests he was performing were being done. Further, he listened carefully as I had to explain the numerous installation and perfromance problems caused by the installation of new duct work and furnace by a another HVAC company last summer. A big thank you to Thomas and Service Champions!

Tyler was very perfessional and courteous. Had very good knowledge and advice on how to handle or heating a cooling system. Answered all my questions with honesty. If you need a heating and air conditioning company I highly recommend this one especially Tyler. I know I’m only going to be using them going forward

Tyler came by Tuesday this week to determine the starting issues for our furnace. Service Champions is always great and this time Tyler made the experience even nicer. Tyler is a very pleasant and courteous young man. He found the issue and explained in detail what was happening and why. Tyler is extremely prompt and professional. He was an enjoy to speak with. Even though we were discussing furnaces we felt like we were talking to a friend that would stop by anytime to just chat and hang out. We highly recommend Service Champions and especially Tyler.
Thanks, James

Jake Owen came to us today. Jake diagnosed everything, explained really well our options and developed a go-​forward plan with us.
If you have any issues with heaters, please call Jake Owen at Service Champions — his ratings and service speaks for itself.
If I could give Jake 6 stars I would!

This is an update to my earlier review. Kevin Comerford reached out to me via email within 24 hours and stated that he corrected the misinformation with his service associates and that Woodside is a service area. I called back and was able to promptly schedule a service with their Client Loyalty Supervisor who was very professional. I applaud Kevin for his quick response, that is a sign of great customer service.

Wasted a lot of time and $ 88 going for the furnace and water heater service ! Based on my experience, It does not look like the person coming for the service are really qualified technicians. He did not sound that knowledgeable, was just trying to sell stuff to me.
Water heater: The service guy filled up a detailed checklist, saying everything was fine. 2 weeks after this service, my water heater started leaking and had to get it replaced ! I called these people again and they said they can give me names of water heater contractors.
Furnace: The guy found issues with my furnace heat exchanger, blower and insulation. As my furnace is old (17yrs) I need to get it replaced, said it going to cost around $ 5k. But as per their policy I have to get a 2^nd person also look, so I had to schedule another guy to come next day for the inspection and give the estimate. Next day the expert comes and said its recommended to change the furnace, not absolutely required. But the surprising thing, his quote was between $ 10−15k, depending on the furnace I choose. Anyways I asked him to email me a detailed quote (this was late Jan), but haven’t heard a word since then.

Thomas’ service was excellent. Very thorough, knowledgeable and efficient!

Washington Dang was EXTREMELY PROFESSIONAL & COURTEOUS! Him and his crew were walking through and around the house as if they were walking on egg shells. They were clean, careful, and efficient. Very professional A/​C & heating installers! I will definitely recommend them to friends and family!

Thomas S. did an excellent job of figuring out the condition of our duct work throughout the house. That included moving around the crawl space under the house and scoping out the insulation in the attic. He took plenty of photos, uploaded them to his computer, and gave me a comprehensive report at the end, without causing me to crawl around the dirty places he had just been. He used a lot of equipment, and knew his stuff. From the furnace in the garage and the A/​C condenser outside, he pretty much scoped out the whole thing, and came up with several recommendations for future consideration. He was clean, polite, and professional. He represented his employer well, and we may well go ahead with one or two of the suggested recommendations. All good.

After the 5^th $ 88 tune up letter sent in the mail I thought I’d give them a shot. As an experienced DIY person I typically manage service and maintenance myself, but for $ 88 I figured I’m saving time and getting a second professional opinion on my 20yr old Furnace. After pulling the system apart, cleaning and running test on each functional component I found the tech (Jake Owen) to be honest at every turn about what worked well, things that were marginal and things he suggested replacing. Jake identified each point of potential failure and what the result would be. For each marginal or recommended component he provided a quote on the spot, which seemed a bit expensive but not wildly more expensive than anywhere else. All in all, he suggested potential repair/​replacement of two items but did not pressure me in anyway to make those. Overall a good experience; honest and competent staff. I’m rating a 4 star vs 5 because as I wrote this I recall they were supposed to inspect the hot water heater, which we both seem to have forgotten.
In any event I have them coming back out to give me a quote on duct replacement and attic insulation replacement. I was unaware until Jake mentioned it, that our duct boots were wrapped in asbestos. That coupled with the 43 year old metal ducts and 3 vs 12 in of attic insulation was enough to warrant a follow up visit. Thanks Jake.

Service Champions is a TOTAL rip off! They advertise that they are going to give you a furnace ‘tune up’ when all they do is record numbers on a form to tell you whether you are within the correct range specification. IF you are not, and you need to have ANY work done, they are going to charge you separately for it. And, they don’t even apply the initial charge for their ‘so called tune up’ (which is just recording numbers on a form) towards the additional service charge! Their advertisement is totally deceptive. They don’t do any tune up for the advertised price! They just record numbers on a form for that price. Then they try to get you to sign up for a ‘maintenance contract’ to help reduce the cost for the additional work they are telling you needs to be done. Save your money and stay away from them!

Just wanted to give a shout out to Service Champions folks Dominic, Thomas and Roberto. They are the best technicians I have met. Very knowledgeable, polite and helping. We had issues with our Air Conditioning and heating units and they came and did A-​class job. I would recommend to all my friends personally.
They had qualities of any service persons, being polite and friendly, not pushing at all, expert at what they do.

Thomas Smith checked our heating system. He was very thorough and professional. Pictures where taken underneath the house and attic area, gave me a better idea what was causing the problem, he also explained and recommended on what needed to be done, he was very helpful. Thanks again Thomas!

Jake Owen and Joel Acebu came to perform the «Wow» furnace inspection and tune up that I’d scheduled based on the mailer. Joel is a trainer who accompanies newer employees. Before I was told that, I wouldn’t have guessed that Jake was not a veteran of the business for any reason apart from his youth. He was very courteous, professional and knowledgeable. I was very happy with the service he provided and will be a continuing customer of Service Champions and plan on specifically requesting that they send Jake again on future visits. Joel had to leave before Jake was finished, but I was very impressed by him as well and enjoyed talking to him while Jake was doing his work. I’m sure he’s a big reason why Jake and his peers are doing such good jobs.

I have received top service from Service Champions and appreciate it greatly. I haven’t written many of these reviews but Lar Heng deserves this one. I had no luck getting a timely reply from several local Heating Repair Companies until I called Champions. All the staff is polite, caring and efficient. Lar Heng came to the house right on time and not only fixed the problem but took time to educate and make helpful suggestions with out the heavy sales pressure. I really appriecate his time and genuine care. I highly recommend this company for the lost art called «Service»

Great Service! Jake Owen came on time, was extremely courteous. One of our furnace parts could not be removed and serviced. Jake was very honest about it and offered to apply a discount. He worked efficiently with great concern for our comfort. I would definitely use this company in the future and request Jake.

I tend to have a high bar in life and close friends/​family know I can be critical.
Given that context, I am AMAZED by the fantastic service — both really really nice people and also excellent quality of work! — that I have gotten from Service Champions!
I wonder how they can manage to consistently hire excellent folks. From the people to the phone to the reminder service to the punctuality, politeness, knowledge — and excellent quality — one CANNOT expect better!
I have been a loyal customer for a few years now and I highly recommend Service Champions!

Jake Owen serviced two of our heaters. He was very knowledgeable and professional.
Explained all the issues and the necessary preventive maintenance action items.
I was very impressed.
P. s. their parts are a little pricey.

Service Champions was easy to deal with, had great customer service, and our repair man Adrian did a spectacular job very efficiently. When the part we needed would have taken a couple days to ship to their office, he found one local and went to pick it up so he could install it same day. I am officially not freezing in my house anymore! So excited!

Jake was very patient and went over all the details of broken furnace and went over options to get it fixed. He was polite and professional with his interactions. It was good to see that the facts that he was furnishing were based industry-​wide publication. It was a pleasant experience working with Jake.

Kris Perez with Service Champions South Bay was truly awesome. He showed up on time/​when promised and immediately went to work on figuring out our central air conditioner/​heater issue and had the problem resolved and with minimal cost within minutes. Kris was friendly, courteous, and effective and we hope his management values his work daily in getting and keeping loyal customers. We will certainly call Service Champions South Bay again if ever need. Great job Kris, thanks very much and we hope your management gives you a raise, you deserve it from our perspective. Sincerely,
Mike (and Lori) Vonderach

Thomas Smith did a great job checking my AC system and found lots of problems of leaking in the new AC installation less than three months.
he also did a whole house home leakage test and came up with very helpful suggestions.
Thomas very professional and knowledgeable. He thoroughly checked my AC system and the whole house and he gave me honest and detailed remedies and explained them to me. well recommended.
I like the company because they train their people and they are very helpful.

Mike Macias was here for the annual inspection of my HVAC. Very friendly and professional.
Could not ask for better service.

This is a long overdue review. From Dec or Jan I think? Just found the business card laying in my desk.
Kao was very professional and seemed very knowlegable and well trained. Was careful not to make a mess and seemed to do a thorough job. Seemed to give me honest, articulate answers as well. I think he said he had studied at City College of SJ, which I’ve heard has a great reputation for many areas.
I was very happy with price, service, promptness, everything and would use again.