Santa Teresa Auto Repair

Worst customer service and rude never go there and won’t recommend this crappie place to anyone. 1 star is too much for them.

This is the gas station I go to usually, because I really like the guy that works here, I can’t remember his name but he is always enthusiastic and happy to see everyone. I gave this place 1 star because I recently went in and the lady who works here, Judy was really rude to me and I didn’t appreciate it. I asked to buy a pack of cigarettes from her and she gave me a really aggressive look and asked to see my ID, which is fair because I’m 18, so I gave it to her and she gave me another face and took a deep sigh. Completely rude and unnecessary, easily would’ve been 4 stars if not 5 if she wasn’t rude to me, this isn’t the first time either…

In spite of signs saying they are smog certified, when I walked up with my dmv papers they immediately tell me they don’t do smog checks.

I am taking back my previous review, just had work done on my car, took it here as an emergency and it was done within hours. Still a little pricy but worth the quick service my car runs like new now! Thank you!

For the past 3 years, my husband and I take turns going to this place for our oil change. Why? Because John and Klaiden are such good-​humored, hard-​working guys who would go out of their way for their customers. Example: Despite closing at 5pm, they were willing to do a THOROUGH oil change and inspection for my husband’s car when he pulled up at 5:20pm. They were willing to listen and learn of my husband’s work schedule and his inability to show up before closing time! Now that’s what I call having a good heart in doing business.

Been taking my car here for oil changes only because it was so close. For some reason every time I take my car here for an oil change there always seems to be some type of leak. Understandably I get it fixed by them. Needed a oil change again later in the year and so took it in again… another leak… I swear its the same place but they said no we fixed the other one last time… ok fine. I got that fix after a few weeks from getting the leaks fixed there is still a leak in the same area. Surprise surprise so I took the car back to get checked. The guys says its probably because the way the manufacturer made the car they should have put a screw here blah blah blah… then they say they can try to do something to tighten the area to try to stop the leak but it would take 3 hours of labor. BS… so i took my car and left and have since then decided not to come back here for car service again.

This place has terrible customer service. The lady in the store was RUDE and started an argument with my husband. My kids had to use the bathroom (we’d just finished a soccer game at the school across the street) and the bathrooms were untidy and disgusting. Next time we’ll drive a lil’ further for gas & snacks!

I have been taking my car here for two years rather than to the dealership. I only stumbled across this place because I had a problem and couldn’t get my car started after putting gasoline into it. A mechanic from the shop located here (separate management from the gas station and store) came out and immediately got my car going, explained what had happened, and charged me nothing. Oh, did I mention it was 7 p.m. (after hours). So since then, I’ve had all maintenance done here. And what I like about them is that THEY ARE HONEST. My dealership was always trying to rip me off. Everytime I went to the dealership (car still under warranty) they would tell me about a NEW preventive so-​many-​thousand-​miles maintenance I needed. This shop tells me what is really needed and has saved me many hundreds of dollars, and my car is running like a champ for two years with no break-​downs whatsoever. These mechanics are fabulous. Note that they are NOT the same people as the owner/​manager of the gas station and store located there.

Mom and pop owned feel to the place. So far all clerks have been very friendly. I also enjoy how the display locally made products such as wine, good vibe.

Got gas here — it was a tad more pricey than other places.
Place was empty, so no waiting in lines.

I had a flat tire which I had removed from my car and took it to the station to get plugged. The owner was outside sitting on a lounge chair and said that it was after hours and he wouldn’t do it. Yes, he was actually lounging in front of the station… granted it was 15 minutes after the service area closed but I was in a bind and he was deaf to my pleas.

I occasionally bring my car here, as does my husband, but after today’s service I felt I had to leave a review.
I found a screw in my tire and my tire pressure warning light went on. I’m busy and don’t have time to wait at a tire shop all day, but I figured I’d swing by Sears and try and get the tire repaired while I went to the gym. Long story short (this is important, stay with me), even though I told them I was short on funds and needed it done quickly Sears wanted 132 for a new tire– and that’s without labor, and they didn’t even have that size in stock. They said there was a chance it might be fixable, but I’d need to wait 3 hours before they could even look at it.
Annoyed, I went to the Shell station, hoping that maybe they’d be able to at least look at it in a reasonable amount of time, and I live close enough to walk home if they needed it for a while. Much to my surprise, they took care of it IMMEDIATELY and even put air in my other three tires. Total amount of time? FIVE MINUTES. Total cost? Fifteen dollars. Nice. I was so happy I didn’t even complain about having to enter my PIN and pay debit.
The best part? I didn’t have to piss off my 2 year old and take her out of her car seat for the hundredth time.

Occasionally they fix my car correctly. I only come here because it’s so close to my house.

This is based on one experience there. I had to go to the Santa Teresa DMV get my registration paperwork, get a smog check then go back to the DMV to get my sticker all in 2 hours. I wasn’t sure if I could do it. I couldn’t be late to pick up my son in the Campbell area.
First stop, DMV that first stop took the longest and that’s when I was stressing cause I didn”t think I could do it. I rushed over to this Shell Station… I guess what!!! Not only did they have a special on Smog Checks…$ 41 to be exact unlike other places that charge $ 60 … he mechanic stopped what he was doing one car and pulled mine right in. He said it would take 30 minutes… nah… really it only took 20 minutes…
Guess what I got my sticker and I picked up my son on time with 10 minutes left to spare. PERFECT!

a bit disappointed. I started gettting oil changes here recently, this time through it’s taken them almost five hours to get it done when they quoted me two. I’d have come back another day if they told me right off the bat what the deal was, but they didn’t, so I think I won’t come back here ever again.