Safelite AutoGlass

This review is for the old grumpy lady in the front. I walked in didn’t get a greeting at all. So I said hi but no respond. I don’t know if she deaf or blind but I stood in front of her for a good 30−45sec the. She was like I’ll be right here with you.
During my time while I was waiting for my car I had another a question about a quote if I want to replace the whole window. She told me she can’t give me a Quote since my car is in the work and I had the wait for my car to finish first for her to give me a price. I was like wtf? I was going to pay out of pocket anyways.
I will give the guy a 5 star for the repair of my windshield. He did a really good job!

Awesome service, very friendly staff, eager to help and they handle all the paper work. I just drove in and they started the process at no cost to me.

How to waste everyone’s time.
GEICO set me up with Safelite to get my back glass fixed.
First appointment: Jan 6^th. Had to work from home as the mobile van was coming home to fix the glass. Technician came with wrong glass! Said will get back after speaking to his manager. Didn’t hear back.
Jan 7: Called customer service to make a new appointment. Set up in store appointment for Jan 11 and said glass is being shipped. Called 4 times to ensure that it was the right glass.
Jan 11: Called in the morning to ensure that they had the glass. Customer service said yes without a pause and refused to check. When I arrived was told that appointment was set up during lunch break without consent from technicians and the glass had not arrived yet. Manager tried to improvise and tried to get glass for some vendor immediately but the glass was scratched. Asked me to come back Jan 12 at 7.30am hoping that ordered glass would have arrived later in the evening. I called @ 4.50PM to ensure that glass had arrived (didn’t want a repeat) and we were all set for 7.30am appointment on Jan 12. Was told they don’t have the glass anywhere. It is in Arizona and they can’t buy it from there. Why couldn’t you guys call to cancel the appointment at 7.30am?

They came out to my work! Did an amazing job. Answered all my questions. They are awsome!!!

Beginning with them was super easy and couldn’t be better. Technicnian that came out was a great guy… Then it started to go south. They had the wrong windshield. Ok, mistakes happen, so what are they going to do to correct their mistake. Said they would call me back that Friday… No call. I call them Monday, sit on hold while they figure out what is going on. Tell me to call the local shop and talk to them. Tried calling the local shop a dozen times, never able to get through, only get a busy signal. Call back to tell them this and they still can’t tell me status but assure me they will call in them am. No call again! Call in the afternoon the next day, finally get connected with the local shop… please hold while I find your paperwork… Literally 10 minutes later… Ok, we have to order oem glass… As I communicate my frustration, the woman on the other end throws her coworker under the bus as an excuse… WTF… Once the technicain arrived the second time, he too was great, didgreatwork efficiently and professionally. Would giv 5 stars based on techs and one star based on the rescheduling and cs issues…

I had a star on my windshield which started becoming larger. I went to the shop and they recommended having windshield replaced as crack had already grown to 6 inches (almost dollar bill) size. I agreed as I had $ 50 out of pocket (rest covered by insurance) and from what they explained, it seemed crack could become larger and may not be completely fixed. Scheduled an appointment and they replaced the windshield as promised. They could not tell me the brand of the glass when I scheduled but did tell me it will be US manufactured glass.
On the day of the appointment, I went there and saw Windshield was APTech which was good. Things took longer than I was expecting but that was due to some rust on the windshield frame and previous owner’s replacement was not done correctly so it took longer to remove the previous molding (and was probable cause of rust)…
The person working did give me a scare as he told me I might have to tow the car to auto body shop because of rust as it could compromise integrity of body in case of accident. I did not see the rust as that bad and it looked only surface rust to me. The manager came and took a look and agreed that it could be repaired by them.
So in the end, I got my car back the same day albeit more than hour late but I understand that and I since there was wifi, I could work from the shop so not that big an issue for me.
It’s been more than a month now and no major issues so far. I do feel that radio is a bit unclearer on my Pathfinder (antenna on windshield before and after but not hugely so I will go with 4.5 Stars rounded up to 5.
My suggestion would be to be a bit careful if you have rust near windshield as you could be referred to body shop though they try to tell you during inspection…
I felt they did a better job with removing previous molding and rust spots than might be done by someone else.

On time, very fast, well mannered … I am not use to getting automotive repair service that good. Most time you wait all day to find out they have not even touched your car. This service replaced the window in 75 minutes with no issues.

During a long drive with my brand new car across the country, my windshield got a small chip in it. I was nervous about having to a replace a windshield on a brand new car, but Safelight was so helpful and I learned I only needed to fix the hole, not the entire windshield and it was all covered by my insurance! Jon, the repair technician, was very prompt and was very professional. I appreciated the emails beforehand to let me know when he would arrive and even a phone call to check in by Jon. He did an incredible job, was very easy to talk to and I appreciate his help with what could have been a stressful situation. He even cleaned all of my other windows on the car! Very impressed and would recommend them to anyone in the San Jose area.

Today was my third visit to Safelite in the past few years. The experience just keeps getting better. Today they repaired a wing window that had come lose due to old and brittle adhesive. They cleaned up the old adhesive, reinstalled the window, and had me on my way in about 30 minutes… and they didn’t charge me. That ‘no charge’ thing probably shouldn’t be expected, but good service and a good attitude are a given here.

These guys are fantastic. Could see them not only fix the windshield crack on my car but also clean all the other glasses and in fact even did clean my entire car. Shows amazing dedication and customer service standards. Would give them 10 stars. Very friendly people, explained me the issue and how they would go about to fix the glass and the time that would be needed to fix itm. Over all they are fantastic.

The side window on my car was smashed during a theft and I went to Safelite’s website to schedule a replacement. The website was easy to use and I was able to schedule the work quickly and easily. They asked for my insurance info and everything seemed fine until I dropped off my car.
When i got there, they said they wouldn’t be able to do the work that day because they didn’t have availability (even though it was scheduled and confirmed online). They also stated that my insurance wouldn’t cover the glass repair (despite stating otherwise online after providing my insurance company and policy number online). I guess their website wasn’t as great as I originally thought.
I ended up buying a window online and swapping it out myself for $ 60. Sure beats the $ 300+ they were quoting.

Quang Tran was helping me out on Friday. He’s very nice and explains how he’s gonna repair the windshield crack/​chip on driver side and bulls eye at top of windshield. he took my car in. after 1.5 hr later he came back and showed me the result of repair. it was not perfect but chip was repaired as much as it could be and it was acceptable. so I came back to my house with repaired windshield. after a few hrs later, I’ve noticed crack appears again from location of repaired bulls eye and the crack gets much bigger and bigger.
then I called them and explained the windshield condition. they said they have a warranty to replace my broken windshield. I understand that sometimes unexpected thing happens but the size of crack is now about 40cm-​50cm. it is very annoying while driving and I have to wait until next week of Monday because they are busy for this week. I hope they will do better job for replacing my windshield next week.

No show.
I scheduled about a week in advance to fix a broken windshield. They sent an appointment reminder the day before. I was impressed with the reminder. I didn’t realize they had two mistakes though: appointment time and phone number. I had requested a morning appointment but they had scheduled the visit between noon and 5 pm.
I called 8 am the day of the appointment to see if we could change the time. The person who handled the call could not reach the technician. She told me they’d contact me about possibly changing the time or being more specific about when the technician would come. I never heard back.
I called again at noon to see if they had spoken to the technician. At that time she realized they did not have the right number for me and updated that. But, she still hadn’t heard from the technician. «He should be there between noon and 5 pm,» she said.
At 4 pm, I called again as I had not heard from the technician. This time I was told, «He had an emergency. Can we reschedule?»
She offered a discount but I really hate having my time wasted and I really needed to get the windshield fixed. Letting me know early in the day would have been acceptable.
I assume/​hope my experience is the outlier.

Jonathan is helping me out today. He’s very nice and explains things well. Took my car in, a couple minutes later he walks back into the waiting room. The windshield they had for my car broke. They said that they’ll have another one in a couple of hours. I left and went back home, they called me 2 hours later and said the new one broke again. I understand that shit happens, but maybe they should have some type of system where they check all of the appointments and all of the glass early in the morning before they start their day. It would save a lot of time and hassle for both the company and customer. I was really hoping that I wouldn’t have to rate this place as a 1 star, but as of now, that’s what it is. I’ll update again after all the work is finally done.
2 days has passed. I have work and things to do, so I decided to go with the mobile service. My hours were between 12 – 5 for servicing and Jonathan showed up at about 1:25. Not bad at all! He got to work right away, sparked up a conversation, and answered all my questions. Definitely a plus since I’m some what of a curious person. Got my windshield replaced and so far, it’s looking pretty clean. I did notice some of the rubber on top is bulging out though, once it’s completely dry hopefully that goes away.
–2 stars for the inconvenience.

Got here at my appointed time of 3:00. Was helped by a nice guy names Jonathan. Are you there to get your window chip fixed? This guy did a great job on mine! Very happy with the service here

Review part 1: Making The Appointment
My car got broken into the previous night while out with some friends. Called in a spoke with Claude. Right away he was very helpful and empathetic to my situation. He made me actually feel good about the crappiness of the situation. He offered a solution since the locations don’t normally stock that piece of glass that I could do in the meantime and tried to make it as cheap as possible. He got me a student discount (yes I’m a student) and cracked a couple jokes before we got off the phone. Great service so far!

They did exactly what they were supposed to.
I came here with a windshield chip from Geico, and was 40min late for my appointment. They still took me, and politely fixed my chip in about 15−30min.
Chip was repaired as much as it could be, and I was out in 30min.
Only reason for not 5 stars is the place is a typical kind of dirty auto shop, and it was polite enough service, but not awesome service with a smile. Overall solid, will come here again.

I don’t think we’ve ever had such a disappointing experience with a business… EVER.
A few months ago, I recommended this business to my husband and asked him to make an appointment to get our windshield replaced. It was scheduled for a week later. He takes the morning off work, goes in, and… they did not have the windshield. Manager offers a discounted rate to return the following week, along with an offer to replace a side-​view mirror for free.
Hubby returns the following week (again taking time off work), windshield is replaced, but asst. mgr. has no knowledge of mirror replacement, so that does not get replaced.
Replacement of windshield takes much longer than estimated, and in the process they crack our dashboard.
We had been replacing the glass in order to sell the vehicle, and now, because of their incompetence, we have to wait for the dashboard repair in order to sell. It’s been several weeks since the dashboard was cracked, and they still do not have the part.
My poor choice in business recommendation has cost us several hours of missed work, time spent dealing with the unhelpful and unpleasant managers, and customer service, who all promise services that have yet to be delivered. Worst of all, we have been unable to sell the vehicle which also has a huge financial impact on us. The manager even accused my husband of cracking the dashboard himself, but fortunately we had photographic evidence to the contrary. Now, they are just rude to him when he comes in to inquire about the dashboard repair.
I wish we’d chosen a better establishment. It has been, and continues to be, a nightmare.

What a frustrating experience! I called dispatch and answered questions regarding my vehicle and when the installer arrived I was informed they ordered the wrong windshield. He said it was the third windshield of the day that he was unable to install due to the incorrect windshield being ordered. I called to re-​schedule and waited another three days for a stock Audi windshield to be ordered.
On the day of install the window was 12−4pm and by 3:30pm I called and was told I was last on the list — but they’d be arriving shortly. After three calls by 5:15pm — nobody showed. I called dispatch and got the number of the local store so that I could contact a manager or someone in charge to find out if they were actually going to install the windshield. The local receptionist was put out when I asked to speak with the manager and proceeded to put me on hold for 15 minutes. However she did tell me that my windshield couldn’t be fixed until the technician who was last supposed to install it returned because it was on his truck and he drove it home. Really? You let your technicians take their trucks home with uninstalled windshields? I would NEVER recommend this company to anyone!

I was driving our 2013 Prius on northbound highway 880 in Oakland with hundreds of 18 wheeler big rigs. At one point I heard a bang, and a dime size spider web patterned crack appeared on the lower passenger side of the front windshield.
I called my auto insurance right away, and they referred me to Safelite auto glass. We missed connection on the first day, as the insurance people garbled the address as North Shore instead of North Shoreline blvd as my workplace, and the guy couldn’t find the address.
The second day I gave them my cell phone number and the corrected street address, and a 4 hour window. The mobile truck called a few minutes before the appointment at my workplace parking lot on my cell phone.
The whole procedure took about 20 minutes, first cleaning the area, second widening the crack with a dentist like pointed instrument, third applying the resin to put in the crack with a thin tube instrument, and fourth applying the air pressure onto the glass to bond the resin within the crack. Afterwards he used a razor blade to remove the excess resin.
The windshield crack the size of a dime now enlarged to the size of a quarter, with two prominent cracks about half an inch long. The technician told me that the glass on the Prius was weak, and that the procedure would likely enlarge the crack, but hopefully stop the crack from spreading across the windshield. No guarantees, but it is possible that the crack could spread across the entire windshield, in which case I would have to buy a new windshield –the technician quoted about $ 300 for a new windshield.
BTW I had a similar crack on my 1998 Honda civic, and had it patched at my oil changers, after they contacted my insurance company to make sure it would be covered at no charge by my policy. Cracks caused by pebbles from roads beat up, and big rigs weighting up to 40 tons tear up the roads the fastest, compared to a 2300 lb car like mine. That crack was caused by a big rig passing me on the split between 280 and 380 in South San Francisco.