Ross Tire And Automotive, Inc.

My first post in years — I got a flat tire on the way to work this morning and Gary and the shop got me back on the road in a pinch. It was also 7:30am so it wasn’t too busy yet, but I was grateful these guys were even open that early.
Friendly service, fast and efficient, and Gary is a cool dude. I’ll be coming back to this tire shop for my regular (i.e., non-​emergency) tire needs. Thanks guys!

Excellent well kept shop. This place is owner operated and I had a great experience getting my alignment done here.

These guys are amazing! My go-​to place for 10 years is located in Milpitas but I’ve found my new go-​to spot a block away from home with just as low prices and with just as much excellent service! I drove in this morning with a flat tire and I was literally out of there with a new one in 30 minutes. Highly recommend them!

Never a good feeling to be stranded in 100 degree heat w an almost flat tire. I glided into Ross today w my BMW needing help as it was the closest tire place nearby and Gary took care of me immediately and expeditiously. When I heard the quote for 2 new tires I almost fell off my chair (the other one already had a plug so might as well replace that too). No price gouging here. Very reasonable and felt like a friend helping me out in need! I highly recommend this team!

Amazing work and great crew. I don’t know much about cars but Garry helped me through the whole thing and took care of me.

Gary is incredible. I’ve been to him three times for minor stuff for my 2000 Audi. Each time Gary has been efficient and courteous. Twice he has gone above and beyond due to MY lack of planning. This time he is even storing my car for me while I’m out of town. All this for a fix under $ 100. That’s service!

There service is super amazing! Tires are thick and nice! Super affordable and good cheap prices. Gary totally help my situation out. I wheeled my tire all the way to the shop down the street from my house. He arranged to give me a lift back to my house with my new tire with my rim installed. I definitely recommend you come here and get all of your tire inquires here. I heard this establishment has been up and running for 30 something years. And I just stepped into here and it changed my outlook on tire shops. I’m faithful to any of my automotive shops, and as for my tire shop Ross tires will be mine. Totally satisfied. I’m on board

BEWARE BEWARE BEWARE OF THIS SHOP ! ! ! ! !
I came early in the morning at 7:25am right before opening and even nicely gave the person inside 15min to open up. I was looking forward to drop off my 2005 Saab for multiple wheel and axle service and maybe even new tires put on as well but I know those can range from 500 – 800 $$. So the 70+ yr old man working inside (later came to know he is the owner) was opening up and treated me politely.
When I pulled up my Saab I didn’t know what to start with and I told him I needed axle repair, whole front end inspection. alignment etc., but first I asked him about the tire deal. and he gave me a quote for 430 $ new milestone tires. So I told him to hold off on that and I will see if I can find any cheaper used tires somehwere else so I can pay him for the jobs i had in mind but then he raises his voice in a matter like I’m blowing off his time or something but it really was a couple Screws loose in his head… I SAY; wait! hold on a minute man, I came here to fix few things and just want to see if tires cheaper elsewhere.“why are you treating me this way”… .trust me I don’t want to waste your time. iADD & I’m surprised that he didnt just read that from me but got pissed when I said i want to check on the tires elsewhere. what a SICK sun of a Gun!!! SO after that he ads in a hysterical tone; WELL Sam (the name he read on my workorder,.Lol)I didn’t get anything signed from you yet indicating that you are getting work done here! So hearing that I think to myself «it is evident this guy is a real NUT CASE!!! let me get out of here before it blows into something serious! And so I throw my hands at him in Big disapproval, sat in my car and sped off! I wanted to notify the owner of this sickening encounter that i had with his employee. so i call the place and the same NUT picks up the phone. I Say; «I really didnt like what went on back there and how you mistreated me. want to really follow up with the owner of the establishment» And then of course he starts to Laugh Histerically in a deep tone like he was mr. Evil and says; «I AM THE OWNER BABY…, AINT THAT SWEET ! !? !? !»
Then I say.; «OH that Explains it. the loose behavior AND total disregard for real customers?! Because you re the owner». , hahaaa I would hate to deal with his employees if the supervisor has a screw Loose… STAY AWAY FROM THIS PLACE. You are warned!!! the same thing could happen to you after you are deep in repairs with them or car left overnight… I honestly think all these 10 reviews for this place here are Biased and this NUT begged them to do write it or something. after all any one can fabricate this many customer reviews… But seriously ?!? YEAH!!! This guys is a NUT BAG !!! RUUUUNNN the other WAAAAYY!!!

Gary of Ross Tire and Automotive is a man of integrity. We have had several vehicles serviced @ Ross and as such have a charge account with Gary. Long story short we paid twice on several tags and we would never have caught this error for several thousands of dollars. Gary sen us back the checks and noted that we paid already on the invoice. The prices are fair but service like that you won’t find anywhere anymore.
Gary and Ross Tire and Automotive thank you for everything you do to keep us on the road. –Spangler Concrete and Engineering.

My grandfather used to take me here, I still go here. Fair. Honest technicians. Not the same owners but not much has changed.

I brought two different Vehicles here, F250 diesel and Toyota Pickup, and they took them in on the spot.
Service was great and the fact that I didn’t have an appointment really helped.
And after it was all done I actually paid less than se other shops.
I will definitely be returning here with my business.

I wanted to write this when my vehicle was worked on 2+ months ago.
I brought my Toyota truck in to have the state safety inspections done to it. The vehicle was involved in an accident and I didn’t want to junk my baby. So I needed to make repairs and take it to a state certified inspection facility.
After making an appointment, I brought my truck to Gary and he said it would take about 2 hours., they got my truck in and out within the time frame and were professionals about it and all the questions I had. They will see more of my future business and I will recommend them. Thanks Gary!
Rick

Had a screw in my tire the day before I left for vacation. I was convinced I’d be spending all my vaca cash on at least one new tire (let’s face it: you buy one; you have to buy two). My regular mechanic (right down the street — see Robbie’s Automotive) put air in the tire & sent me down the street to Ross. Gary assessed, sent me off to lunch & told me to be back in an hour.
Back in an under an hour. Work almost complete. I was prepared for at least a $ 50 charge. The total? $ 18. To say I was thrilled is an understatement.
Side story, but important: My best friend’s daughter had some of her friends drop in for an overnight the previous eventing, completely unexpected. They are musicians and were traveling the West Coast. They said their goodbyes that morning & were on their way. Sadly, and completely unbeknownst to us, their fuel pump went out on. By sheer coincidence, out of all the mechanics in that part of San Jose, they ended up at Ross. They were there when my best friend & I came back from lunch.
As they chatted outside, I went in to pay the bill (still prepared to pay a lot more than I did). I overheard Gary on the phone — he didn’t see me — pleading with his parts person to get the fuel pump to him ASAP, because «these kids need to get to a gig»! How really, truly cool is that?
When my tires need replacing next, no More America’s Tire Store for me. I don’t care the price difference.
Customer service at its finest. Bravo.

Gary is great!!! My BMW needed immediate help and Gary took me right away. My car was ready a few hours later. They’ve done a better job with my car then the BMW dealership does. Very honest and straight forward business.

These guys are great, helpful service and fair prices. My car had a hard time starting so I drive straight there. They opened my hood within three minutes of arriving, cleaned my battery for free and sent me on my way. I have a positive experience every time I go to Ross. Loyal customer.

I initially had a problem with work performed by Ross Tire and left negative comments here regarding. I was contacted by the owner, Gary, and he offered to make it right. I picked up the wheel assembly today and he kept his word. The repairs made looked fantastic.
Thanks Gary.

These guys are fantastic! They’ve helped me out in a jam with two different cars and gotten me in the same day I called to replace tires– one size was really hard to find. I called around to all of the other tire places in the area and their prices are far better. They also will fix flats and rotate your tires for free when you buy them there. Hopefully I won’t need any new tires soon but if I do they are my go-​to guys.

My husband and I have been consistent customers of this establishment for ten years. we always receive good service and it is also always below any dealership prices. We not only have our tires replaced or fixed here but also other repairs. They stand behind their work and will take the time to find a problem if it is solveable.
Linda D. San Jose Rose Garden resident

Stay away from this place! Unless you like high prices poor workmanship and bad customer service!