Rick’s Furniture

I had ordered love seat + coffee table on ¹¹⁄₂₂. But got to know today in office that my project has been canceled in CA and need to move to Chicago in next 2 weeks.
I called up to cancel my order coz I had paid advance of 500 USD and 400 USD was due on delivery in next 2 weeks.
When I called them they said can’t cancel it and if I cancel will charge me 35% of restocking fee.
I am in a mess now.
Strange policies and nothing was explained to me during sales.

Came in to get new furniture for my 1^st apartment and the service was excellent. The owner was so nice and helpful on helping shop for furniture within my budget!!! He was so easy to talk to and genuinely care on what I was looking for!!! I would never ever again shop anywhere else. this is the place to go!!!

We searched for months for a couch. When we arrived at Rick’s, we knew we were in good hands. The sales man listened but was not pushy for the purchase. They had the couch I really wanted for less than what I was seeing at other places. They made it so easy! We bought the sofa and love seat right off the floor and it was delivered that week. Now moving on to the delivery guys. They called ahead of time so I didn’t have to take off the whole day, I felt safe with them in my home. That was great too. Now 5 months later, the couch in just as beautiful. Very well made. Time to wash because of the dog so I called this morning to see if it was washable. Guess what, they guy in the phone walked me through it. Customer service is great! Wish they were my first stop!

Went in today looking for a sectional couch. The guy just let us be and check out stuff on our own, which I liked. Armando came over eventually and was very personable and told us to check out some massage chairs just for fun. We told him we were going to check out some other places and he said confidently «you’ll be back.» We went to two other places. We ended up at Furniture Discounters and found a couch we liked. We ended up calling Armando while we were there to get his expert opinion and to see if he would be able to match the price. He had a lot of knowledge about the couches and informed us the couch was foreign made even though they were telling us it wasn’t. Also Armando would offer us a lifetime warranty which they only offered a one year manufacturers warranty. Long story short, we went back to Rick’s. Armando chuckled as we walked in saying «I told you». He sat down with us answered all our questions and gave us a great deal. Only downside is it will take 5 weeks for delivery. But that’s what happens with custom hand made furniture. Proud to give my business to Rick’s Furniture. Will recommend to anyone looking for furniture.

Bought a sofa, loveseat, armchair and a queen bed approx 2 yrs back. Very poor quality. Lots of problems. Wearing out easily and rapidly. Will not recommend.

Went to Ricks looking for a couch and loveseat after checking out several other stores, found exactly what we were looking for. Mondo helped us out with the price and let my wife change up the accent pillows to her liking. when our set was ready for delivery, the driver called to set up the time and day, he was on time and very professional… would highly recommend Ricks Furniture… Love the set… sometimes my wife even lets me sit on it

Customer Service begins at the point of sale and ends at the point of sale. The owner Rick is very genuine and nice while the sale happens but after that is very un reasonable with shipping/​returns of damaged goods.
My parents and I bought a folding butterfly table from Ricks and the delivery was supposed be within a week. Once the table arrived, it arrived damaged. The deliverer said that he would leave the table and we would need to call the place to have it exchanged. When I called the store, Rick was very uneasy about the exchange of the product. He even wanted me to cover the shipping back to the store and the shipping for the replacement item. Finally his assistant (sales rep) called me and said that they would be replacing the table with no additional charge to me, I was satisfied to say the least. 1 month later (today), the shipment came and once again, the table was damaged. I asked the delivery men to take the table back because of all of the noticeable damage and they were not ready to. The bald delivery man (The owners brother-​in-​law was very rude and disrespectful. After about 1 hour of arguing, they finally agreed to take the table and chairs. However, they did not give me an invoice and would not alter the original invoice to show that there was another return.
I HIGHLY RECOMMEND NOT SHOPPING HERE. IF THE GOODS ARE DAMAGED, YOU’LL BE OUT OF FURNITURE FOR MORE THAN 1 MONTH.
Below is a youtube video of the men taking off without giving me and invoice or a return slip:

Im not happy at all with these people. I bought a ottoman from them with storage inside and in a week the inner lining started ripping inside. I told them and they told me to just rip the rest of the lining out. I should have known to buy anything else from them but already had put money down in a bedroom set. They delivered it and ding my dresser right in the front /​top and to boot it happen right in front of me. I called and told them what happen and they came out and tried to fix it with some wax pen and that was it. I was very unhappy with that because it obviously didn’t work. I called Rick and told him I was not happy and he said he would call me back to resolve this and I never heard back from him. So I do not recommend Ricks furniture at all they have poor quality furniture and bad customer service.

Awesome customer service looked at five stores and no help at all! Ricks was different they helped pick stuff let us try things out and I bought more than I expected to buy! They have a great selection and good prices! They even offer a nice coupon on Unilocal.Check them out if ur looking to buy furniture!

i just relocated from chicago and spent way too much time driving around the bay area looking for furniture that i liked… i just happened across rick’s en route to another store and decided to give it a try. what an awesome place to find furniture! compared to everyplace else i went (i was looking for almost a month), they had best selection and prices. the salesmen were very courteous and professional. here it is, less than a week later and my furniture is delivered and set up…
highly recommended – it is the best experience i had shopping in the south bay for furniture!

I went into Ricks wanting to purchase a LARGE sectional couch. I literally went to every furniture shop downtown and on Monterey. You know all the stores that have names like «Furniture 4 U» and «Stop Here and Buy From Us» and «Please Waste Your Time in Our God-​Awful Showroom.»
Well, walking into Ricks is like a breath of fresh air. It’s big, open, and has good quality stuff. Also, you don’t get the feeling like someone is trying to rip you off or sell you furniture that was made illegally in some 3^rd world country by an 8 year old child.
Rick, the owner, helped me and showed me a huge comfortable sectional with chaise (fits 7 adults easily!) and worked with me on price. He never pressured me, and even called me after I bought it to let me know there was a new color available if I wanted to change my mind. So I came in, he showed me the new color, and I changed it! The delivery guys were awesome and set everything up in my living room.
All in all, it was an awesome experience, and I will be shopping there again for my next purchase.

This place has a nice showroom with a good selection of dining rooms and chairs. They gave me a good deal on a dining room table set.
Unfortunately they were very difficult to work with once I paid.
They told me that, if they have it in stock, it will be delivered within one week, and if not in stock, within three weeks at the latest. They said that they had two in stock. They said they’d call me the next day and let me know when it will be delivered.
I waited three days and they never called me. I called them, repeatedly, maybe three times, and then they told me that it wasn’t in stock and would take 6 – 8 weeks. I asked how it went from 3 weeks to 8 weeks, and the guy said «well they ship it from overseas so of course it will take a long time.» If they knew it was shipped from overseas, why didn’t they know that when I placed the order?
I resigned myself to the fact that I’d have to wait 2 months to get my table. Then around 2 weeks later, they called me and said they just got their shipment and would deliver it that week. I said great! They said they’d call me the next day to schedule shipment. Again nobody called. I called the next days and asked when it would be delivered. They said they’ll check and get back to me. Again nobody called me back.
For the next week, I called them every day, sometimes 2 or 3 times a day, and every time they said they’d call me back. Finally I called and ask for the owner of the store, and he said he would find out what’s going on with it and call me back. He never called me back.
After more days of repeated calls, they finally said that it will be delivered on Thursday. The stuff was delivered on Thursday as promised, but they were supposed to give me the warranty information (I bought a separate warranty) and they didn’t deliver that. They told me that they would deliver it when I bought the warranty but when I asked where it is, they said I have to go to the showroom and pick it up myself. Great.
Another problem is that the seat cushions are wrapped in plastic that can’t be removed without taking the chairs apart. I would think that’s something they’d take care of when delivering the table, but no, I have to take all 6 chairs apart myself, remove the plastic, and put them back together.

Went to this store with a budget on a leather loveseat. The loveseat I wanted was more than my budget but the owner Rick lowered the price. Rick delivered it personally on time and even assembled it also. Would buy from again.

Just bought a full bedroom set from this place. The salesmen Luis was very nice and cool with changing up the bedroom. So the positive part is they will negotiate on price, the stuff is pretty good quality and way cheaper then you big name furniture store oh and very personlized service. Negative is I had to wait more then 4 weeks to get my set delivered. The only reason I still gave 4 stars is because of the outstanding custome service from Luis. For waiting so long he delivered and had them set up everything. Like I said very nice guy! Oh and the delivery people put some ding on the set an Luis had a touch up person come out the next day and it looks like it never happened.

We bought a large sectional from Rick’s and the salesman was very friendly and helpful. When it was delivered the «delivery man» was a incredibly unprofessional and rude. He was dressed as though he was ready to go out clubbing. He asked me for tools so that he could take the the legs off to fit it through the door. He not only got mad at me because he got lost but he insisted on me signing the delivery slip before I checked the couch out. They also delivered the couch with staples in the legs and don’t have the proper tool to remove them (mind you we have brand new hardwood floors.) The two delivery men left my Mom and I to arrange, uncover and set up the sectional by ourselves. When I turned to ask him a question he and the other guy were out the door! What a horrible delivery service. Don’t trust this company do even do the basics with your delivery!!!

Great prices, good quality furniture, knowledgeable staff, and really quick and professional delivery. Highly recommended.