RCV Plumbing and Sewer

Randy is professional, on time, and honest. He installed a pressure regulator on my house. His quote was accurate and he finished the job when he said he would. He communicates if he’s going to be early or late. He also did some follow up work to replace a gas valve and there were no issues with the cost or work. During that job he also investigated a water line leak and correctly determined that it was the city portion of the water line that was leaking, which was fixed a few weeks later (by the water company) at no cost to me. If I need plumbing work in the future, I’m going to call RCV.

This is an updated review from previous service I’ve had from Randy which I gave 5 stars. I’ve called Randy numerous times since then for help for my tenants and my property. Out of the NUMEROUS times I’ve called and left messages on different occasions for different problems, he nor his wife has been courteous enough to even give me a call back saying he’s busy or no longer want to work with me for whatever reason. It’s disappointing because he seemed to be a really good guy with good business practice, but I’m not sure what happened to their customer service. Sad.
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What outstanding service I seem to keep receiving as of recent!
I was in a panic… my water heater decided to break at 7 pm last night. I went to Unilocal!first as I consider it my go-​to phone book. Scrolling, I called about five places that claimed they were «Open Now» on Unilocal!but didn’t answer. And yes, they were the first five plumbers with the highest ratings. Let’s see — I had 3 answering machines, 1 answering service who connected me then hung up on me and then wouldn’t answer the phone, then another guy who said he was «busy and didn’t feel like doing it».
Then, when I had lost ALL hope, the sweetest voice on the other end answered. It was the best «hello» I have ever heard! I said «I’m freaking out, there is water flooding my house, I need help, quick» and she said «Randy can come out there for you within the hour». She sympathized and I was SO happy to hear he could help me. She called me down and said Randy would call when he was on his way. Turns out she is Randy’s wife and this is their business.
She was right. Randy called within the hour and was on his way, now it’s 8 pm at night. I really didn’t care about an emergency fee or what not, my house was about to get ruined. This same exact incident happened in my rental unit in July so I know now to handle this type of situation immediately.
Randy turned off the water, drained the water heater, and of course gave me the bad news that it needed to be replaced. I knew it was coming from the sounds it was making prior to the explosion and because it has been there almost as long as I have. He told me they don’t even make that brand anymore… so that tells you right there.
He told me the price for everything and I almost had a heart attack, but it was what I expected. I really had no idea how I was going to pay for it. He understood and offered to help me out in a MAJOR way with breaking it into two payments. That’s UNHEARD of in plumbing! I know because when the water heater exploded next door I called at least ten different companies who all said they wouldn’t accept payments under any circumstance. I understand why, they do the labor, pay for the parts out of their own money, etc and there are a lot of people who don’t pay out there when they promise to. I’m sure it’s not what he wants to do, but he’s a good, honest guy that understands that paying for a plumbing emergency is not that easy for everyone.
He arrived today, early, with the water heater in tow. Took him as long as he said, was extremely professional, focused, and didn’t waste any time. He did everything himself and was very efficient. He saved the day! It’s such a nice stress-​relief that there are trustworthy people out there who are there to truly help.
I’m one of those people who base who I hire from Unilocal! (yes, I know not the best strategy) and I noticed he didn’t have that many reviews as some of the other bigger companies (that’s common with everything) but my guess is his customers just haven’t had the time to write about their positive experiences. Look at the reviews he does have! Terrific! Sometimes bigger isn’t always better… He’s been in business for 25 years and he definitely knows what he’s doing. I will be recommending RCV Plumbing here, there, and everywhere!

«Doing my Part to Conserve Water in this California Drought»
A documented journey of Hell and Back.
by Scott Wong
(Note: this is a story, if you want to see the abridged version, skip over to section «ABRIDGED REVIEW»)
***Prologue:
Saturday, October 24, 2015
It is late Saturday Night. The wife and I are tired from a late night of partying at a friend’s house. We sluggishly open the door to our 2 story home, when our intuition tells us to «check the kitchen». At this point, the bed seemed like a better idea, since we stayed out late to socialize. However, we listen to our heart, and see a small puddle near the dog’s water bowl.
«Clumsy kitties», Scott muttered.
«They always play and splash around near the water bowl.»
Upon further inspection, my wife exclaims, «Hey, I think there’s a leak from the dishwasher!»
We head upstairs, immediately drying up, and mopping up the flood, to realize that it wasn’t the dishwasher but the Water Heater. As I instruct my wife to continue cleaning up the water, I turn off the water supply to our house, the pilot light, and all necessary valves to close the floodgate, but it is too late.
The damage already happened, and the kitchen was one big, wet, sopping mess.
Finally after 2 hours of draining the now dead Water Heater, mopping the floor, and setting fans up near the rotting drywall, we head to bed, and collapse.
***Captain’s log, Day 1 with no water:
Sunday, October 25, 2015:
It is a new day. We are currently without any water to our home. After closing all of the valves to our dead Water Heater, we try to at least get cold water to our home. No luck. The tank has corroded from the inside-​out. Without water, we are rendered useless.
It is currently 1300 hours, and we have tried contacting our Home Insurance company, our neighbors, to find any survivors. No casualties as of 1300.
After receiving a plumbing referral from our Insurance company, I initiate the Interwebz mainframe to discover that the initial referral to be a poorly rated company. This captain is not a risk taker! He has embarked on a journey to navigate safely, and using the Unilocal protocol on our Interwebz, we discovered a company known as «RCV Plumbing». Although this was the 3^rd or 4^th company that we found, they were the first one with great reviews AND open on the weekends (which was the major criteria we were looking for.)
After contacting RCV, we were scheduled for a Monday appointment. Even though we weren’t able to get it fixed on this very day, I obliged to keep the appointment.
I understand that a high-​quality, in-​demand service has a fairly busy schedule!
I was very impressed with the initial phone contact I had, very professional.
***Captain’s log, Day 2 with no water:
Monday, October 26, 2015:
It is the start of a work-​week. Luckily for me, I have access to a water dispenser and shower at my work, which the wife and I will be utilizing.
We are scheduled to meet with Randy today at approximately 1600 – 1800 hours. After sending a photo transmission of our current water heater, we were told that it would have to be replaced (which we knew from various YouTube videos and forums that that would be the case).
1535 hours, Randy sends an audio transmission, in which my cellular device intercepts. I answer, and acknowledge that he is on his way.
Randy shows up at 1600 hours on the dot. (CRAZY PROMPT!) and assesses the situation.
Unfortunately for us, we live in a Townhouse. Because the Water Heater is in a tight location (and not in an open space, such as a garage), the job requires another person.
We are at a slight loss, but the wife and I manage.
During the photo transmission I fail to have described that it is in a tight location… perhaps part of the message was intercepted. Blasted Pirates.
We are rescheduled for the next day at the same time.
***Captain’s log, Day 3 with no water:
Tuesday, October 27, 2015:
It has been 72 hours since our disaster, and after calling in various insurance claims, restoration companies, and our HOA, I am anxious for a nice warm shower in the comfort of our own home.
We are stranded without water, in the midst of civilization.
At approximately 1755 hours, Randy and Mike (?) show up to the rescue.
We are immediately in their grace and they repair the damage to our hull of a home.
In less than an hour’s worth of time, they not only replace the Water Heater, but they disposed of the old one, switch out some of the valves, but provide us with running water in less than an hour!
***ABRIDGED REVIEW:
Water Heater gushed very late Saturday night, and I contacted RCV plumbing the day after.
Randy was able to come out on Tuesday, replace the Water Heater, switch out some of the old valves with newer ones, haul away the old water heater, and provide us with a working Water Heater in less than an hour!
I am very impressed with his work and I highly recommend RCV Plumbing.
Prompt, Professional, Great Price, and a Plumber you can trust!
Thanks Randy!

Randy came out to clear localized clogs in laundry area and one bathroom sink, plus had him do a preventive maintenance in main sewer line while he was here. He got it all done in one hour! Great job, fair price. Randy is professional… will use again!

My main sewer line was backing up in my yard. Randy came out and had it cleared fast. And he has great rates. He also installed my water heater last year. I will definitely recommend RCV to others.

My pipes were backing up, so needed to get the drain snaked. Randy came out and snaked out the drains, was very professional and friendly. Since i don’t have a drain-​out, he had to climb on the roof and snake it through a pipe in the roof. This was the 3^rd time i had to do this (the first 2 times were done by a different plumber), but after this visit, it never happened again. He also suggested installing a drain out since my house did not have one, and offered a great price. He explained everything he was doing as he dug deep into my front yard and didn’t mind doing it despite it being a record heat day. Overall, a very positive experience. I would definitely recommend him to anyone that needs plumbing done right the first time.

very good services and reasonable price! Highly recommended!

Randy was scheduled to be over at 11am this morning. He was able to get here about 1 hour earlier! He went right to work and began to auger out the line from our home to the main line. Within ½ hour, he had cleared the line and we once again have a functioning toilet. He is personable and his rate is very reasonable. I will call him again when I have this type of problem in the future. Thanks Randy.

Excellent courtesy and service, both on the phone and in person. Randy was able to come the same day I called, and he seemed very competent in repairing my kitchen sink faucet. The cost of the service was very fair. Would call these people again if I need more plumbing done.

We called for plumbing service to unclog our bathroom sink. The same day Randy visited to check the issue. It required snaking down to clear the stuff. Randy is professional and knowledgeable in his art. Within 30 min, he cleared the passage and fixed the issue. Was very happy with the service and the charges were also reasonable. I also asked him to fix the bath tub faucet as it had a leak and randy was quick onto to it and set it up cleanly ! Would definitely recommend randy and team for plumbing and allied services and would again get in touch with them for such needs!

RCV (Randy) installed a water softener loop for me in our new townhouse. Randy showed up on time and did exactly what I wanted all for a reasonable price. Before he left, he asked me if he had done everything we wanted and cleaned up the installation debris before leaving. I don’t see how you can go wrong with his service. He also mentioned that he doesn’t charge extra for after hours emergency service but does define an emergency as a lack of water or sewer. Backed up sink doesn’t qualify for emergency service. That makes a lot of sense to me.

RCV has repaired a few plumbing problems at my home. Very reasonable price and professional work.
He’s always arrived at the time scheduled and is knowledgeable in what is going wrong.

After reading several Unilocal reviews, I called RCV to remove a toilet and sink from a bathroom that had a sewage flood. They provided an estimate over the phone and when Randy came he completed the first part of the job as estimated. He was pleasant and professional. When it was time to reinstall the sink and toilet, by the time I called he was booked for Saturday and made special arrangements to come to my house on a Sunday. I am so happy to have my bathroom back and will definitely call RCV next time I need a plumber.

Another 5 star service call from RCV. Had my garbage disposal go out and called Randy over the holidays, He couldn’t make it out for a week since he was so busy, but with the problems I’ve had with other plumbers, it was worth the wait. I told my girlfriend she was just going to have to deal with the smell coming out of the sink for a week… ha. ha As in previous work Randy has done, he did an excellent job at a very reasonable price!!! Well worth the wait.

My job was quite simple but since I didn’t have the proper equipment or tools for the job, it was better to get a pro to do the job. I had Randy install a new kitchen sink faucet and it went as planned, no fuss no mess, he did a great job on time. It required some shut off valve hardware which I hadn’t planned on but he had those on-​hand and installed. Very reasonable price and professional work.
I was also going to have my shower head and valving replaced only to be advised by Randy that the shower bulkhead would need to be removed before hand for access. He provided a quote and reference for a tile guy to remove the wall. I appreciated his advice as it saved me the headache of discovering the problem had I chose to do the work myself. I’ll certainly have RCV do the replacement once the tile work is done.

I hate to leave negative reviews and assume that my case was a one-​off considering all of the 5* reviews. I called up RCV, Randy came out and was very polite, professional and the quoted price was right. He had to get some parts for a sink and toilet, and come back a second time, telling me to expect a reschedule call later that day.
One week later. No call.
I called up to see what happened, he apologized, told me he’d call later that day.
One week later. No call.
I went with another plumber.

I had Randy run a gas line for a BBQ island grill I had added. He was able to put the piping with no issues and cost was very competitive (70% less than what SJ Plumbing quoted). We had the line run about 5 feet from the garage through the back wall and to the backyard (all above ground).
As we were tapping an existing line, there were worries about whether we would «starve» the existing appliances running on gas (oven, heater, etc.), but we didn’t run into any problems.
Hard to find a good plumber, so I’ll definitely be keeping Randy’s number handy.

My washing machine’s hot water rubber hose started leaking. I picked RCV Plumbing from Unilocal because they have the highest rating and closest from my residence. I called them and got the voicemail prompt. I left a message explaining the problem and requested to send a plumber to my residence. She called back in the afternoon and said she can have a plumber come to my house the next day.
Randy came over and explained the rubber hose is stuck to the shut-​off valve because of mineral deposit from the water supply. Sheet rock needs to be cut to remove the valves. He gave me an estimate, said parts need to be ordered and will take 4 business days to receive. According to him, Home Depot doesn’t carry the parts.
A week later, Randy came over and started replacing the shut-​off valves and hoses. An hour later, it’s done and I’m finally relieved that we can use the washer again.
Randy gets the job done. Reading the OP reviews, I’m not the only one who can say this. Only comment is that most of the time I get the voicemail when I call. Only once did I get a call back and twice where I get someone on the phone. One time, I can’t even leave a message because the vmail box is full.
I like the work done. I’ll consider them again on my next plumbing service.

You may be on vacation or extremely busy or something.
The number listed you listed with Unilocal says the voice mailbox is full. There is no other number listed
Hopefully you see this and clear your voicemail or answer your phone. Been trying you for two days. Perhaps you can list an alternate number as well.
Merry Christmas.

My plumbing job was a tough one. I recently purchased a home where the previous owner had a screwed up, not to code repiping done in the crawl space — several direct galvanized to copper connections were done that were corroded, one leaking and the others — a time bomb waiting to burst.
Also, the bathtub drain was leaking — probably for years.
I’m very handy with home improvements, but this was a tough, ugly job. Randy and assistant fixed everything — back to code — (copper to copper and brass fittings for galvanized to copper) and even haulled away discarded pipes in the crawl space that were previous left as a garbage pile.
How often do homeowners go into the crawl space to check on all the pipes? Probably not often — it is essential that you can trust the plumbing work down there or it could be leaking for years.
Randy is probably not the least expensive plumber — but he is worth every cent — especially in a case such as this.
Regards,
Michael