Randazzo’s Water Conditioning

Neighborhood small business. Top quality of planning, installation and services. Competitive pricing for quality hardware. The guys keep their word. That is the original American way!

I called to have my water softener serviced, and was told that they do not work on my brand but then I was guided through a few trouble shooting steps that have negated my need to have anyone come out at all! I appreciate his honesty and willingness to help me out with nothing personally gained. Thank You very Much!

Rick and the crew at Randazzo’s Water Conditioning are top notch. Good communication, and fast response times. Rick is a true expert on home water softening, and is happy to explain how it all works in a very clear manner. I have had to call him since our installation for the occasional question and he’s been glad to help. I highly recommend this company.

We were desperately in need of a water softner, especially with the drought, the hard water was damaging our plumbing and fixtures. We contacted Rick and they quickly responded. Their prices are competitive and the equipment high quality. We highly recommend Randazzo. Do not bother shopping anywhere else. Sears, etc. do not compare.

I recently moved and at my current residence I noticed the water softener was not working. I called Randazzo’s and they came out that same day and assessed the situation. The softener had not been functioning properly for some time and after a few minor changes they got it working. Thanks Randazzo’s!

Our old water softener died, which was [an expensive] blessing, because I had nothing but awful experiences with the company that sold and maintained it, Ecowater.
Based on Unilocal reviews, I called up Rick Randazzo to replace it. He showed up at my house later that same day and gave me an estimate, including a small amount of extra work on the drain that he thought should be done to avoid potential overflows. The estimate was very reasonable, so I set up the install with his plumber.
The plumber showed up right on time (calling beforehand as promised), did a good efficient job, and decided that the drain work was not needed after all. He also noted that the house’s main water shutoff valve was on its last legs, but he set up the waer softener plumbing so it could act as the main shutoff for the house. Thus I now have an easily-​accessible water shutoff for the house that actually works, and it didn’t cost me a thing.
When it came time to collect my payment, the number given was a bit higher than what Rick had written on my estimate. He called Rick, who instantly agreed to the lower amount sight unseen.
The next day, Rick called me and said he had pulled the estimate and the mix-​up was his fault because he actually wrote 2 different prices on his copy, 1 of which included the work that it turned out didn’t need to be done. It was a simple honest mistake, but he was quite apologetic. I’ve employed a ton of contractors over the decades, and you can always tell when you find one who truly cares about his work and his reputation with customers.
Since then, the water softener has functioned flawlessly. Rick Randazzo is the real deal and I recommend him and his plumber without reservation. We’re probably going to buy a new house soon, and I know who I’m going to call to put in a water softener and whole-​house water filter for it.

During the past couple of years, our water has changed from ‘hard, but not so that it’s a big deal’ to ‘we must immediately do something about this’. Our home had a water softener at some time in the past, but the previous owner had removed it when it failed, leaving only the hookup present.
I called Randazzo’s after a bit of research into area companies, and spoke to Rick. He gathered sizing information and arrived within two hours to provide a formal quote. He explained clearly that I could either use my own plumber or use his subcontractor, Orange Plumbing, but cautioned that either way, he strongly recommended replacing the old diverter valve with something more substantial. I went with Orange and the install was scheduled for two days later.
The unit installed is clearly of high quality, and the plumbing installation is a thing of beauty — all copper, top-​quality ball valves, installed by a craftsman who cares about his work.
Basically, a no-​pressure quote, everything clearly explained in advance, zero upsell, friendly and experienced personnel who clearly care about their business. I am delighted with this company and wish I’d called them sooner.

We bought a system from Randazzo’s back in 2006, and it has worked perfectly for years. We’re moving soon and will need a system for the new house, so I looked on here to see if they’re still around. I’m very glad they are. Highly recommended.

Randazzo’s was awesome. Had them come out to quote a water softener installation. They were not only the best in terms of price, but also quickest to complete the job. It was a bit strange that they contract out the job to another party to do, but the job was done well.
I did have an issue with the water coming into the house being at a lower pressure, causing noise in the pipes, but Rick came out to take a look and fixed the situation. Would recommend to anyone looking for water softeners.

I had an issue with my water softener that I bought online. They online company provides tech support but they are not local and I thought I needed someone to come out. I found Randazzo’s through Unilocal and asked for support. Rick called me back right when I said I was available. He listened to what was going on with my softener and knew right away what type it was. It is one that he does not support or service, but he offered an idea of what the problem most likely was. I thanked him for his time, I went home and took a look at his suggestions, I made the necessary and easy to do by yourself repair and just like that it starting working correctly.
If I ever need to replace my system, he will be my first and probably last call based on my conversation with him about if I needed to replace mine. Very upfront and honest.
Thank you Rick.

Had a problem with my softener (that I didn’t purchase through Randazzo’s) today. Called at 9pm to leave a message, got a call back at 9:05pm. Gave me some free advice, and it was solid.
I wish I had found him to do the install of my softener to begin with, would have saved myself some heartache. In any case, he was friendly and courteous, he gave me advice which ultimately sent me back to the place I purchased my softener… but anyone who is willing to walk away from business to do the right thing is A+ in my book.
Unilocalers, I’ve called several water softener companies, I can tell even via my limited interactions that you’re going to get top notch service from Randazzo’s, something that I’ve yet to find _​anywhere_​else, including the über expensive Kinetico dealer in the bay.

We recently bought a house equipped with a water softener, which was installed by Randazzo’s back in 2011.
I noticed that it did not work as expected and called up Randazzo’s. Instead of immediately initiating an onsite service call (with the implicit cost); they helped me debug the problem via the phone. Their hunch of the issue was spot on; my water softener fixed; and they have just won another customer.
I highly recommend Randazzo’s.

I only called to schedule a site visit to install a water softener.
I believe I spoke to Rick. He asked excellent, specific questions.
He pointed out issues and gave me a minimum verbal quote.
He advised me that he uses a plumber for the installation, or I could use my plumber. He also advised me how to save money and have a landscaper run PVC for my drain installation.
The only reason I didn’t give him 5 stars is because he has not done any work for me.

I haven’t had a water conditioner before — spent a bunch of time watching YouTube videos, reading stuff… (previous home owner had switched units and kept the old manual, that’s confusing)
I’m glad I decided to have someone come out and go over the actual system with me. I must not be the sharpest knife in the drawer — I had it mostly wrong.
Rick spent some time going over the system and making sure the various cycles worked and explained how to maintain it. Great guy.

We’re really pleased we chose Randazzo’s Water Conditioning. Rick came out and gave us a really strong quote, and was also really helpful with advice. Rick uses a third party plumber for the install — so you write two checks, one to the plumber and the other to Rick.
Where the service really stood out was afterwards. We had a couple of teething issues after the install — which I expected, but Rick came out immediately, reconfigured the water conditioner, and then followed up to make sure everything was okay. We burned through a little more salt than expected in the first week, and Rick even came over and dropped an extra bag over — and took an extra look to make sure everything was okay.
If only every home improvement job was as pleasant as working with Randazzo’s is!

I purchased and had installed a water softening system from Randazzo’s over a year ago. I could not be happier! No more gross hard water stains everywhere, and I can rest assured i’m not destroying my appliances with all that buildup.
Rick came out and did the estimate himself, and within a few weeks I had my water softener installed. The actual installation is done by a plumber, who is also great.
I highly recommend Randazzo’s for your water softening system. The big companies will charge way more for the same exact thing. If you live in a place with hard water, you will not regret this investment.

Rick installed a soft water system for me when I bought my home in 1976, 26 years ago. Well, it finally gave out & started leaking. I called Rick & he came out the next day.
My only option was to purchase a new system. He came out with his helper early Monday morning, removed the old system, installed the new system and I was all set.
I just hope I last as long as my new system.

Rick installed our water softener a few months ago. I really like Rick personally, he is a straight-​shooter, knows his stuff, and he wasn’t out to upsell us into water filters for the kitchen or monthly service fees.
Rick charged us a fair price and installed on time. I’m deducting one star for two small issues:
1) Rick subcontracted out the actual install but didn’t mention this to us at all. I was surprised when someone other than Rick showed up for the install and I had to split the payment between the installer and Rick. I should have been told in advance about that.
2) The installer overtightened a part on the drain tube and cracked it. We let Rick know when we discovered this and he fixed it right away.
I would definitely do business with Rick again and I strongly recommend him over high-​pressure sales outfits.

Our house came with a water softener system. The previous owners left the number of the man who had installed it, recommending we call him if we had any problems. Well, the first time we called, he was rude and abrupt, refusing to help us determine if the «problem» was serious or just part of normal functioning unless we paid for an expensive home visit. It took a lot of online research to figure out our system was just going through a normal regeneration, no thanks to him.
So when we later developed a definite problem, I did some research on
, and found Randazzo’s company. Rick asked us several questions before coming out, to determine if he would be able to address our specific problem. He arrived on schedule. He had never seen our particular (odd) make of water softener system, but set about assessing it and fixing several problems. He fixed a broken hose and supplied a part that was missing, without charging more that the call-​out fee. He spotted a problem with a leaking pipe, and referred us to his capable plumber. We made a separate appointment with the plumber, and soon everything was good as new.
We recently had another problem with our system. We had a power outage, and the unit timer had switched off. We called Rick again, who offered to trouble-​shoot over the phone; he told us what to do and saved us a call-​out fee. Now how many businesses would do THAT?
He is honest, knowledgeable, and capable. I would not hesitate to call him again.

Randazzo’s has installed two water softeners for me (one 25 years ago, another 15 years ago). Highest recommendation. Rick Randazzo is second generation in the business, very expert, and trustworthy.
I strongly recommend you buy, not rent, because the maintenance of very simple and the monthly fees the renting companies are way higher than owning.