RAM Products

My husband and friend are working on his Harley wondering what the hell he paid $ 500+ on to get his bike in running condition. Things that were claimed to be done, weren’t (oil filter looks older than dirt and was wrenched on, parts cleaned and gaskets changed, etc). We were not expecting miracles for that amount but at least do what you say you’re going to do.

My Harley Davidson’s clutch was burned last week when i ride on highway. And my friend suggested me to find ram for help. Mr BERNARD is a friendly and profession man. He use just a few time to fixed
my motorcycle. And that was a fantastic experience for me. Thank you RAM PRODUCTS!

I first darkened the door of RAM Products in 2001 with my clapped out ’92 Sportster. Bernard rebuilt the motor and maintained it for me for years.
I sold it off, and missed it so much, I bought a ’92 FXR.
He has maintained that FXR for years, recently doing a top end on the motor. Runs like a champ, well serviced, well maintained. Whenever I have a problem, I bring it by, describe what happened, and Bernard looks at the bike for about 2 and a half seconds, then tells me exactly what happened, what it will take to fix it, and an approximate cost.
Few years back, he showed me this sick, tired chopper he was storing for a customer up in the loft. I took a photo, thought about it, and walked away. Two years later, I could not stop thinking about it. Bernard talked me into making an offer to the owner. I did, she sold, Bernard and his team got it painted, put bars more my style on it, resurrected it from its long sleep. Had someone told 25 year old sportbike-​club-​racing ME? that I’d own a custom hard tail frame, S&S motor, stretched front end, forward control, fish pipes, open-​primary bike? 25 year old me would have laughed in that guys face and walked away. Today me? loves this silly ridiculous bike Bernard and his team at Real American helped revive and turn it into a custom creation I love to ride.
The RAM team is dedicated, honest, hard working. I enjoy doing business with them, and will continue to do so as long as I can ride. I will happily recommend them to anyone for support, maintenance, performance work, or just a good place to stop for advice. (be sure to pay for the advice, we gotta keep ‘em in business!)

Bernard had my 1998 Harley Davidson Sportster running Tip top for sure. The best honest advice and affordable service fee on all the work that was done to my Harley Davidson. And by far the best customer service I have encountered ever! I will only go here for now on for all needs on my Harley.
Thanks Bernard again!

This shop is awesome! I’ve been several times, and each time I’ve received exceptional service. Bernard is a great mechanic so professional. He takes great care of the motorcycle so clean and meticulous while working. Bernard even lets you watch while he’s working if you so chose to. Or you can sit and watch tv on the big flat screen. The way Bernard and Mark treat you and your bike you would think the prices would be high, but no. They are very reasonable. I will definitely continue using this shop for future needs.

Bernard is the man. Bike needed a tow a few months back. He was able to get to me within the hour. A little pricey for the service but well worth it for the quality work and speedy return of my bike.

Worst shop in the bay area. Dropped of my bike for repairs and asked Bernard for estimate and all he ever said was «he will take care of me». I was NEVER given a quote. I told him to stop the repairs once he reaches $ 1,500. Conveniently he forgot about that conversation and exceeded my limit and wanted to charge me $ 3,600. During the repairs I NEVER once got a call from the shop to bring my up to speed with the repairs and cost. This guy will try to take advantage of you in any way he can. If you ever take your bike to this shop, be prepared to have your bike there for months and get over charged. Make sure any conversation that you have with Bernard is documented, dated, and signed by both parties cause he seems to forget what is convenient for him. Will never deal with this guy again, even if he is the last shop standing in California.

Best place to go for any sort of work you need done on your bike. Bernard is by far the most genuine mechanic I’ve come across. I felt he took better care of my sportster than I ever did and all I came for was tires. His shop had so much availability, there was even a section to tune.

Bernard had me in and out very quickly! He showed me the problem, so I can make sure it doesn’t become a problem in the future! He could have told me something else and charged me a fortune, but he was honest! I appreciate that in a mechanic! I will be back!

I just went to this shop today. Just like most people said on Unilocal,I had a great experience at RAM. The garage is clean and organized. That’s usually a good sign of a great mechanic shop. Both Bernard and Mark were super friendly to me and knowledgeable on bikes. They do whatever it needs to be done. No sugar coating or bs stuff. I stayed at the garage and looked at how Bernard worked on my bike. From the way he worked on my bike, I know I can trust this mechanic.
And no doubt their price is very fair with the quality you get from them. I ended up paying about half of what I would have paid to a dealership. Moreover, I think their work quality is even higher than the dealership. Highly recommended to all fellow bikers!

Great service and a honest man who went the extra mile to help me when my shovelhead broke down.

Thanks to Bernard for what was honestly the best service I could have imagined.
The story goes like this:
I brought my Harley to another shop for some work about a month ago.
Mistake!
After waiting for weeks, I got the bike back and it ran poorly. Embarrassingly so.
Help was needed.
I Unilocaled around and found RAM.
I brought the bike in yesterday a bit after 3:00pm…no appointment. Nothing.
Bernard to the rescue!
I was ready to leave my Harley for several days, but Bernard said that wasn’t necessary… it would be ready tomorrow.
Was called at 9:30am.
Ready to go!
Running smooth, fast and Harley-​like again.
…and my wallet was not much lighter.
Reasonable prices.
GREAT service.
A great guy.
Thanks!

Great people, good service and fair priced. Bernard brought my 80 Shovelhead back from the dead. He was very honest with me from the start. Told me maybe I should salesian bike and buy a new Dyna. I told him this bike was passed down to me and it has been off the road for 13 years. I couldn’t sale it, but now I wish I did. Thought all it needed was a carburator… Sooo wrong. Bernard being the honest man he is, patiently told me that this bike was gonna be a project. Thought «project» meant in and out of the shop within 3 months but, 10 months later, I’m finally able to get it on the street again. That part sucks, not being able to find parts that worked on my bike or things getting back ordered. Bernard’s great but he needs more manpower to handle the loads of work in his shop. My bike still has some issues, but that’s because it wasn’t taken care of by the previous owner.

I went there to setup a stage on my old 2005 softail. Bernard is a great, honest and passionate person.
I’ll update my review once everything is setup on the bike.

This is a story about how Bernard and RAM Products saved my life. I had desparately needed new tires and having a Harley Davidson as a primary vehicle; I could not risk riding another day. They have gotten to the point where a police officer pulled me over and had actually felt worried for me enough to not give me a fixing ticket, but to appoint me to the nearest Harley Davidson dealership. I had gotten a quote from San Jose HD for new front and rear tire replacement with service at approximately $ 1000. For a 2006 Sportster 883. That seemed a little odd to me. So I rode for another month, stubbornly. I decided to go on craigslist to look for discount tires when I came across Bernards ad on Craigslist. It said open 7 days a week from 9 – 6 tire changes for $ 75! I rode my ass right on in on a monday afternoon. Door was locked so I walked through the garage. He was having lunch and put everything down to see what I had needed help with. I witnessed bikes coming in and out of that place all day, I was just lucky enough for him to have an open mount. He got my bike up right away and got to work. As he was working on my bike, I looked around at his quaint little shop and all the harley davidson history it held.
Bernard: How old are you kid?
Me: I just turned 20, why?
Bernard: You love this thing don’t you?
Me: I moved out the house when I was 18 and shes been with me ever since. so yeah.
Bernard: I was young once. I love these damn things so much Im still playing with them (harleys)
Bernard is an honest, upfront and hardworking man. He won’t beat around the bush. He’ll tell you what needs to be fixed and what doesn’t in a heartbeat if you don’t already know. I had return a couple hours later for it to be finished. I had came back a little early to see if I could learn a thing or two. He was more than happy to share his knowledge, I felt very welcomed there. While finishing up, I had gone to the front counter to pay to find out that it was ONLY $ 450. Thats a lot better than the dealership…
Tightening all the bolts and screws I noticed that my brake pads were different. I asked him about it and he showed me that my old ones were touching metal to metal with my rotor! He had gifted me some spares without the intention to even tell me.
Me: Can I pay for those, how much are they?
Bernard: Don’t worry about it kid, I was young once too. This will keep you riding a little longer.
Im riding til the end of days and if you are too then Bernard and RAM Products will keep you riding a little longer. Ride safe, ride hard. One love.

Awesome customer service with years of knowledge and straight forward advice on your bike. Bernard and his staff have been very helpful getting my 1989 softail back on the road. Open 7 days week. who does that Rams does won’t hesitate going back to get work done on my Harley.

This shop is amazing, definitely very accommodating. I spoke with Mark about a possible header leak, and right away he made sure the shop could do everything they can to help me get my bike there. Luckily for me I live down the street off Monterey so it wasn’t a far ride. I ended up having them check and make sure there was no leak, and to have my bike tuned. Bernard is an awesome guy, does honest and great work. It was a pleasure speaking with him and his employees. Definitely look forward to coming back to this shop for more work to be done on my bike.

I’ve always had good things to say about Bernard.
He’s a cool guy. Great sense of humor but he’s also no nonsense and won’t sugar coat things when it comes to business.
His prices are competitive and he knows what he’s doing.
I usually bring my bike here for tire services but he’s also great for bike maintenance.
If you want a good deal and great service try him out

RAM has amazing hours, competitive pricing for labor, and usually has or can quickly get any part you need. Bernard is a good, hard working guy — but I can see why some people might be rubbed the wrong way — he just doesn’t have time for BS since he has everyone bringing bikes to him all day expecting to be catered to immediately. That said, I have never had faster turnaround on service than at RAM.
Again, RAM will not magically fix everything for no money — but if you’re clear with Bernard about what you want, and actually know what the f#$% you’re talking about — you’ll have a fixed bike, fast, and for far less than you’ll ever spend at a dealer.
If you’re the type that thinks they know more than a mechanic with 30 years+ experience — then sure, go have fun overpaying at SJ Harley where the kids working on your $ 24,000 Road Glide weren’t even alive when Bernard was hot rodding shovelheads. I’ll take my bike to Bernard when the fix is above my pay grade and be back on the road before you.

I had a great experince here bringing my 2012 Road King. They actually informed me that my motorcycle had low oil and transmission fluid… I was shocked since I just drove it out of the dealership. Good thing I decided to replace the fluids earlier. Thanks for the fair prices and great service. They open on SUNDAYS :)
Thanks
Matt