Quest Diagnostics

Quest diagnostics at Samaritan Drive sucks !!! Please improve your service and skills !!!
Had an appointment for 9:15 AM, was late by 5 mins (had to find parking), checked in at 9:20 AM. Then I was called at 9:25 AM ONLY to be told by the lady at front desk that she can’t take me in and I need to reschedule to some other day or will check-​in as a «Walk-​in». But, she said it will take 30 or more minutes wait time as they are lot of other who have already checked-​in. She said more than 10 of them waiting. Really?
I was fasting and she did not even bother to listen me.
I agree I was little late (also apologized to the lady), but between 9:15 AM and 9:20 AM, how many people would have checked-​in? Not 10 of them in a real world. And, you know there others who have setup appointments in intervals of 5 mins and would be checking-​in. How did you then took that much number of walk-​ins??? Or are those 10 people waiting for a long time already without being called for the lab work?
Pathetic response to a patient who was fasting that morning. !!!
NOTE: I went to another laboratory same day who took me in as a walk-​in and trust me, they completed everything in 15 minutes from check-​in, getting the blood drawn to the time I came out !!!

I’m very disappointed In this place, they’re unorganized on taking people with appt and walk ins. Instead of placing walk ins in between appt. they just keep pushing you to the back of the line. Very frustrating! If I could give a zero stars I would.

Went to this location today to drop a specimen and they made us wait for 85 minutes. Came with our 2 toddlers still we were asked to wait.
Horrible and pathetic customer service. I’ll try to avoid this place at any cost.

The techs: Marilyn and Mikayla are wonderful. It’s so sad the Quest Diagnostics has not supported their awesome staff with front office help. My heart breaks to see them work so hard with such long lines of patients waiting for struggling staff doing paper work and expert blood draws, then there is the crazy fact that the computer has changed programs 3 times in 2 years.

So, first to state: I did NOT get my blood work done here with a very good reason: my insurance doesn’t cover Quest! I didn’t know that, and just went in with the reference from my specialist.
THANK GOODNESS, the lady at this lab was kind enough to let me know that! She actually recommend me to go across the street to basically their competitors: I’m really grateful for that, she didn’t have to say anything, what a great gesture!
Another thing I want to compliment is that they do respect appointments, I was called 5 minutes from my scheduled time, and there were walk-​ins already waiting (I know that from the sign in sheet). So appointments do get priority.
Although I ended up getting blood work done elsewhere, I hope this review reassures you if you’re going to this location!

Remember a 4 is a great review. I am not going to give a diagnostic center a 5 unless they pick me up in a limo driven by a super model.
Seriously, these guys are fine and professional. Angela was my last phlebotomist– no pain on the needle going in. She was clear, well trained (kudos to Qwest on that),…
Getting stuck inthe arm with a needle ain’t a party but quality staff, they are clear about what is going on, etc. They even have water since some of us have to fill cups. They have small cups but I’ve been there so I brought in a 32 oz up to make sure I could deliver. They did not blink — they get why you are chugging water.

The place is clean and professional. Angela is awesome, she’s corrected and made sure my profile accurate. Process was painless and the conversations were enjoyable. The place is packed so make an appointment if u don’t want to wait long.

Before coming here, check the website and make an appointment. The walk-​in wait time is usually really long but appointments are very reasonable.
This office has gone through a major change and is so much more efficient now. The sign in process is fast. After you sign in, you have a seat and then they call you up as they are ready to process your paperwork. After your paperwork is ready, you have a seat again until the tech calls you for the lab work. Super simple.
If you have a standing order, once it is in their system, you can go to any of their Quest locations which is a HUGE improvement. I use to have to get multiple paper copies of my labs from my doctor, if I wanted to have the option to use more than one location. Not any more. AWESOME!
If your veins are like mine and harder to find, their techs are more knowledgeable at this location. They are super nice and if you become a frequent visitor, they take the time to remember you. Just remember that they are use to dealing with a large quantity of grumpy, fasting patients so be extra nice. :)

This is my new go-​to lab. It’s clean. It’s close to my house. I can make appointments online. They provide results to my providers reliably. My only problem with them came recently when I needed to pick up vials for stool samples for my two year old daughter. I didn’t make an appointment for this, since I didn’t think I would need one. I didn’t think I would need to check in, either. However, I learned that either without making an appointment or without checking in (I’m not sure which), no one pays a lick of attention to you, even if you are standing in line waiting. I was so annoyed I left (I had other errands to take care of). I made an appointment for the next morning, and when they called me, I said all I needed was the stool vials. This was met with a «You don’t need an appointment for that!» I don’t expect stellar customer service, but I expect SOME customer service. That said, I’ll probably still go here on an appointment basis. Cleanest lab I’ve been to. That’s worth it to me.

The blonde hair woman that works there is very unprofessional and rude. Try to ignore her at all cost. She was rude to a man who was asking questions and even yelled at him to sit down. She was loud and rude to everyone but her one «friend» as it seems.
We waiting over an hour just to be denied a test because the paper work expired while we were waiting.
All around terrible customer service, avoid this place if you can.

I have a 3 yr old son who needed blood drawn. I was dreading going based on the reviews. I made an appt and was in and out within 20min. They did a great job with my son — no tears, no bruising, easy!

Went this morning for blood work. Never been to this location. I walked in and waited about 30 min. The guy at the counter was nice and the lady who took my blood was really nice and professional. I think her name was Ma. I would come here again .
Got my labs back and quest did not run one of the tests ! Very annoying !

I’ve been sitting here for 30 minutes, and have only seen two other patients called back. I’ve seen staff members break HIPPA regulations, belittle patients both on the phone and in person. I don’t mind the wait, but as a fellow medical professional I know the right way to do things and this place, needs some serious help.

I’ve learned that Quest does not really care about its patients… but if you have no choice but Quest, this is one of their better locations.
I had a good, no-​hassle visit at this location. I came here to retake a varicella titer test after results from another Quest came back questionable.
This location is in a quiet medical offices building and there is plenty of parking in the parking structure. The waiting area is small, but the actual testing rooms are spacious and very clean. It was nice change to see separate rooms as opposed to the single rooms with multiple booths like at other locations I’ve been to. My phlebotomist was really courteous and was so grateful when I praised her service as well as the overall organization of this particular Quest location.
I checked in ten minutes early for my appointment on a Saturday at 11:45am and my paperwork was taken right away. I was called in a few minutes before my appointment time and was out within 10 minutes. Easy peasy! My phlebotomist told me that I had actually just missed the rush and there was a ~30 minute wait for those without appointments, which doesn’t even sound that bad compared to the upwards of two hour waits at the Jackson location.
I wish things continued to be great but NO :(Test results took forever to come back — almost an entire week, which is almost unheard of when the norm is 1 – 2 business days. I sent a complaint through MyQuest Support and received an uncaring, unhelpful response totally failing to acknowledge the inconvenience this unexplained delay caused me. Lame. Basically I was told to call this corporate number to request my lab results… so more waiting.
So close to having a good experience. It’s almost like they purposely screw up to make even previously happy patients upset…

Worst place ever! Had a scheduled apt at 1:45 and have not been called back and it’s almost 2:15pm I over heard from another patient they have been waiting for over an hour. What’s the point of having appointments if they don’t know how to go by apts. I made this apt time convenient for me to run over to the lab during lunch hour and this place has taken more than half of my lunch just waiting and they have called me over to see my paper work! I feel bad for the patients we have that we send to quest. If I could I would rate this place a 0! This place does NOT deserve one star. The apt slots are not helpful at all ! No point of booking an apt!

Poorly managed office. The wait is very long and most of the time nobody is at the frontdesk. Even if you make appointment in advance, be prepared to wait for 20₄₀ minutes. PAMF is mote efficient. Won’t go back, if I have a choice.

The woman behind the counter is mean, unprofessional, angry, short with everyone no matter the reason for their visit.
I understand you’re busy, but show the slightest bit of professionalism and courtesy to people.
The kind of attitude you have, fosters other bad attitudes in everyone who comes through the door. I never got her name and I don’t think I want to put a name to that horrible, combative attitude.
I will never come back to this Quest Diagnostics specifically because I never want to deal with this woman ever again.

Was sent here for a post-​procedure test that needed to have the sample taken on-​site to be accurate (make sure there were no little swimmers). When I asked where I could do my business, I was told to go use the bathroom (public, not Quest’s) in the lobby out front. I walked out there with my little sample cup, embarrassed enough already, to find three other people waiting for the single public restroom.
You got that? QUEST SENT ME OUT TO THE LOBBY TO MASTURBATE.
When I went back to ask for a more private place, say INSIDE THEIR CLINIC SOMEWHERE, I was told that they only have one available restroom and I could not use it. Despite my discomfort, I was told to go back and jerk off in the lobby. It was only after loudly demanding a manager that I was taken in back and allowed to use an appropriate restroom to give a sample.
When I complained to Quest management, the Customer Service rep was shocked and apologetic, the statewide manager was aghast and apologetic, but the district supervisor tasked with dealing with it described this as «could have been better communicated» but seemed to fully support the practice of sending sperm samples out to the lobby for collecting. She promised to «use this as a teaching experience for the receptionist», but not to end this humiliating practice.
This was a rude, embarrassing, tedious and degrading experience from end-​to-​end. Like a final kick in my now-​disconnected testes from an inept, couldn’t care less organization.

Quest is one of the most inhumane offices a human being can subject themselves to. You get there and there’s a huge line of people waiting, only one tech working, no magazines, and they blare out infomercials on their TV the whole time. It’s just disgusting. I hate this place. If you can, avoid it and go to a real lab where they treat you with some decency and respect.

Had a very good experience here. The people were friendly and there was no line to wait both times I came in. The order my doctor gave me had and obtuse code on it so the Quest folks took the order, called the doc, got it clarified and called me when they were ready for me to come back (later the same day!). When I came in the next day they were ready for me, the blood draw went well, and I was in and out quickly. I was very happy with the service I got.