Quest Diagnostics

I would give it a ZERO! if Unilocal would let me. Been here several times through the years and every time it was bad. Even called Quest complaints line and they don’t care cause they make money whether you have to wait 2 – 3 HOURS or 5 minutes. and yes, I’ve tried the online «appointments». This place just need for STAFF, so the wait is not 2 hours. I shouldn’t have to wait 15 minutes in line to put my name on a paper, so they can call me 45 minutes later to ask for my insurance information, then wait another hour to get my lab drawn. Just get more STAFF.

Took over 2 ½ hours to be brought back. The phlebotomist was not trained in how to read the orders so took another 30 minutes. Worst experience. Would never recommend coming to this location nor will I ever be back. Avoid this place at all cost.

Super duper strict here. I mean that’s what all drug test place should be. It was my first time here last week and I had a so-​so experience. Wasn’t great, wasn’t bad. The front desk people were nice to me, but for some reason they weren’t too nice to the people who couldn’t real speak English. The lady in the front couldn’t understand what this guy was saying so she kept on speaking to him louder. Like really lady? If he didn’t understand you the first time, saying the same thing a second time but louder won’t make him understand you. Kinda sad, but hey what can you do. Anyways… Come here if u really need a drug test, but I know there’s quest diagnostics all over SJ.
Just a quick tip though: MAKE AN APPOINTMENT so you don’t have to wait so long.

worst medical facility I ever went. waited more than one hour just to draw blood. People there seems don’t work at all. Where is all the working people?

I made an appointment at 12 and walked in like merely 2 minutes late or something. No one at the front dest to greet or check in. There was just a sign post on the window that telling you what to do. It said to sign in and sit down wait til they call u. I sat there waiting for more than 30 mins but still no one asking yet. I stand up and wait til i see somebody walk out near the front desk n ask her that i had an appt n been waiting 30mins. She look at the computer n ask my name and then said ur late for ur appt. then ask me to hand her the paper. I gave it to her and she said that we dun have the liquid for u to drink. Wth is that. I waited for fr*****g 30 mins and then walk out empty even though i made appt? Jesus now i need to make a diff appt? Omg will never come back to this location AGAIN. This location is not recommended!!!

All I have to do is pee in a cup, right? Why am I waiting over an hour?
Will someone please turn on the air conditioner???

‘Twas quick and painless.
I was presented w/​a piece of paper directing me where to go to get my drug test. By looking at their business hours, I opted for Friday so I can take off early but my HR representative urged me to go immediately (Thursday).
Parking wasn’t an issue and surprisingly no one was in the waiting room. After signing in, I waited for about 4 minutes until I was a called.
Before anything got started, I had to leave my belongings and whatever I had in my pocket in the safe. After verifying the information on the screen, it was time to do it in a cup.
The technician said, «Good luck» which was odd and hilarious at the same time. I have never had a cigarette before let alone drugs. My boss, «We don’t hire OG’s».
Good grief.
Results expected w/​in 3 – 4 days.

I’d rate zero stars if I could.
I was sent here for a pre-​employment drug test. I was wary because of the other Unilocal reviews, so I went at 8:30. I went w/​o an appointment because the website was down. The wait took about 40 minutes when there was only seven people in line for bloodwork, not urine test. They had standard procedures, but it was communicated poorly. After peeing in the cup, the women realized it was the wrong type of cup. After I grabbed the cup from the highest shelf for them, they realized the cups were expired. It’s 5 days into the new month, you shouldn’t have cups that expired the first of the last month! Then they tried sending me to a different location in Sunnyvale. The other location wasn’t answering the phone so they left a message and intended to have me waiting for them to call back in the cramped waiting room. I asked for me ID back, telling them I was going to just drive to the other location.
I asked «Shouldn’t all locations have the necessary supplies?»
Response, «No.»
I’m in the parking lot outside before driving to Sunnyvale and had to review before anyone else was trapped.
tl;dr Insufficient supplies. Don’t go here unless its your last resort.

Very long wait, especially if you just walk in. Making an appointment gets you to the head of the queue.

The woman who was working to me, was pretty entertaining. She was the only one there and had so many people waiting.
But she is very short with her words and seems like she is yelling everything. It depends how you can take it.
I suggest just bringing the paperwork in if you are doing a drug test, just because the computer system was down when I was there and I saw a lot of people being sent to Fremont.

Customer service here can be hit or miss. I’ve been here twice and have had the same lady at the front desk both times. Both times she’s been impatient and short with her words. There was no friendly greeting as I walked in the door. Rather, all I got were short commands/​phrases.
The first time I came here, I needed to get my blood drawn. I was a little nervous (a little scared of needles), and it was my first time having my blood drawn in years. The employee didn’t do anything to calm me down. Instead, she ordered me to calm down so she could put the needle in. This didn’t make things any better. Anyway, I was able to get myself calmed down enough so she would stop yelling at me. The second time around, I had a different person. This guy was nice and sort of talked me through everything. (Even though I know what’s going to happen, I still like hearing it as it happens. It calms me down.) And since I couldn’t pee for my urine test, he let me go out, eat, and do whatever I needed. He told me to just come back before they closed so they could take my samples.
The waiting room is a bit small. Sometimes it can get really crowded. I recommend making an appointment. I make my appointment online at Quest Diagnostics and it was super easy to do.

This place does not know of customer’s service manners. They treat you like your asking them for something free. The Receptionist looks angry and screams at you like its your fault she has to work. Very awful place to go.

This place has to be the worse and most disorganized place. This is my second time here taking my grandma to get her blood drawn and the first time coming here took about an hour when there was only a couple people here. Just recently coming here walked in about half an hour after they opened and the place was packed. Only one employee drawing blood and doing urine tests and a rude lady working the front desk. This place needs better employees and have at least 2 people drawing blood at the same time. The guy took his sweet time on each person and the lady helped out once in a blue moon. Watching two freaking hours for my grandma to have her blood drawn in less than 5 minutes is not expectable. Even making an appointment here isn’t worth it like others said you show up a couple minutes late and they still make you wait. Overall disorganized place but if you have no choice just wait and suffer

I had an 830AM appointment arrived at 8:31AM and the receptionist said I was too late for my appointment and might have to wait…
She then said my paper work didn’t have the correct codes so she had to verify with my doctor and I would have to come back. Later that day I went back and the lady that withdrew my blood did a HORRIBLE job. She tried 3 times in my left arm kept pulling the needle in and out, and then blood started squirting out, so she had to tape it up and use the other arm. She then had to use my right arm and she kept sighing cause she was annoyed?! Terrible job, I got big bruises from my arm still recovering 2 weeks later.
Never coming back here again.

I was sent here for a drug screening test for my new job and didn’t have a choice of where to take the test and ended up at this crap hole.
The place was tiny and the staff was cold and impersonal. They took forever to call people up to take a pee or blood test and mostly all the people waiting. Which was about 20 were sitting shaking there legs because they had to pee. I had to wait over two hours to be called in to pee in a cup. Super annoying and a total waste of my time.
The real funny part about all this is that they tell you to empty your pockets because you could store clean pee with you and as you empty your pockets they turn away and dont watch you. You could definitely pass a pee test here if you had to… good luck to other new employees going to pee in a cup.

Really? 4 – 5 stars? My son just came from here and yes, the skill is there for blood draws, but the EYE-​ROLLING and attitude I can do without!
The front desk receptionist kindly ROLLED her eyes at us while I was digging for my insurance card. Now why would I choose this lab?
As Tiffany W. said, he ladies had no problem letting you now that they were pissed off that they had to actually WORK!

Was sent by Kaiser here for my pre-​employment drug screen and I was amazed how small it was. Staffed with only 2 people but very nice and friendly. I had an appointment scheduled at 3:40pm but called them if I can do it earlier than that cause I was available and they said just come in right now as we are not busy at this time. And indeed they weren’t busy so I was out of there by 3pm… Place was clean too.
Keep up the good work…

I’ve been coming here since 2005. Most of the time, no problem whatsoever.
Then I took my tot here couple weeks ago. One of the guys didn’t know how to draw blood from him properly and the other guy tried again and got it right
The first dude was a major failure. When he couldn’t draw blood from my son, he started raising his voice and asked if there’s lotion on my son’s arm… I mean, is there really a need to raise your voice and scare a 2 year old?

I was sent to Quest Diagnostics by my employer to do a pre-​employment drug screen test. Not the most fun thing to do, but gotta do it if I want this new job. Anyhow, I’m giving this place 4 stars because it is a super clean facility. The waiting area, patient rooms, and bathrooms are all very very clean. The only problem I had was with the staff. The ladies that were working there seemed really pissed off that they had to work. But then again, if I was working all day collecting pee, I would probably be pissed too. hAH!