Pump It Up

Our kids had a blast when we took them to pump it up!

Just had our party here and unfortunately we were very disappointed. The pizzas here are A LOT smaller than at other Pump It Ups. We ended up running out of pizza and had to order 2 extras, but by the time they came it was too late. We had kids asking for more pizza and we didn’t have any more to give them. Totally embarrassing! I had the same number of people and the same order of pizzas last year at the Santa Clara location and we had plenty of pizza leftover. Something is amiss with this location. I don’t know if the franchise has downgraded their pizza or this location is trying to weaselly make more money, but whatever it is it’s going to run them out of the birthday business if they don’t fix it. $ 25 dollars for a small medium pizza is ridiculous. It took me 3 bites to finish one slice. Also nobody came to give us a heads up to prepare the food room so we ended up scrambling to get our cake ready. They’ve also taken away the gathering of kids around the cake! This was such a staple of Pump it Up I can’t understand why they don’t do this or at least give us the option. Other things went wrong too due to lack of communication between us and the party coordinators. They didn’t ask us for our preference before doing anything. I don’t blame them directly for this, I think it’s due to poor training at the management level. Please reassess your birthday party process. It’s great the way it is at other locations, no reason to change what works.

I have absolutely no idea why this place serves such bad pizza. Charge more money and get better pizza. My grandson’s birthday party was here in December 2015. Everything was fine except the pizza. I think it was frozen pizza and someone did not completely cook it. The pizza was TERRIBLE. Absolutely everything was wrong with it, from the consistency of the crust, to the cheese which didn’t melt.

We have attended many parties at this Pump It Up location, and enjoyed them all. Today we attended the Open Jump and had a great time. Our attendants were helpful and watched over the kids to make sure they all played safely. Zack, in particular, was playful and kind with the children. My children played with him and smacked him with the blue noodles (in the second room), he was very respectful, even though I am fairly certain he got hurt. Thank you Zack for engaging kids in play, it is clear you enjoy what you do. :) My two rowdy kids enjoyed your playful spirit and are very sorry for hurting you.

Hate planning? Hate cleaning? Get stressed out planning an event? Let Pump It Up take care of everything for you. Just show up with the cake and everything else is taken care of.
Events are 2 hour long. There are 2 bouncy house room, you spend 30 minutes in each room. The last hour you end up in the party room where pizza and cake is served. Staff take care of everything, from cutting the cake, serving the pizza, and clean up.
Staff are professional and organize. Events is kept on a 2 hour schedule. So don’t showup late or you might be having cake only.
As far as the food, the pizza is just average, comparable to Little Cesar. The pizza crust is pre-​made and pizza is made in house. No outside food, only what is provided in your package.
I been here a couple times as a party guess and never organize an event here. It’s always been well organized. They have different packages for your event. They make it very easy since they take care of everything for you!

It was okay. Had my nieces party here. Honestly, it’s not worth how much I paid. My party coordinator had too much sass, and looked like she didn’t want to be there. I paid till 6pm and they tried kicking me out at 5:50. I was told I could order more pizza if I felt it wasn’t enough and once I saw the SMALL pizzas I wanted to order one more, but she said she couldn’t do that.
The eye rolling from the party coordinators was also pretty annoying. Then wanting a 10% tip which is 40 dollars is pretty annoying too. I would have paid it if she kept the happy face on the whole day, but she didn’t. Faking until you make it or until you get your tip at least. Oh guy at the front desk was amazing he should be a party coordinator!

This Unilocal review is for a very kind and thoughtful employee named Zack. Zack was a very observant, yet quiet helper, who danced with the children, watched over a few who were a little young to be at pump it up. He helped children play by giving them extra toys, also noticed when a crowd of children could benefit from the bubble machine. Overall, he was a very nice addition to the Open Play at Pump It Up! Thank you!

I have been to several Pump it up parties in Milpitas and Santa clara locations. I had been to this location for the first time. Compared to other pump it ups the cons here are:
1. MCs are terrible. eg: they dint even ask everyone to stand around the cake when the birthday girl was cutting it. There was too much disconnect. Poor girl was expecting all her friends to surround her and sing for her.
2. The pizzas were delivered late and the hosts dint bother to re-​fill. The pizzas were half done. Food was bad.
3. The facility was a little different, would have loved to see better inflatables for 4 year olds. May be the room that they picked dint suit 4 year olds.

Celebrated my sons birthday party today. The facilities were clean, staff are friendly and most of the kids had a great time. It is overpriced but very convenient.
Unfortunately one of our guests was seriously injured in the last minutes of playtime. A 2.5 year old broke her femur and required surgery that evening. Pump it up is not safe. I will never allow my children to attend a party here again. I don’t have the exact details about how she was injured however it happened on the slide in the second party area in the center climbing section.
I hope that Pump it up will follow up and address the safety issues in the facility before another child is seriously injured.
I communicated the incident to management later in the day and did not receive any sort of follow up. Two days later I called back and spoke with the manager on duty. The manager had no idea that a serious injury had occurred while using their equipment– I am concerned that management and owners have not checked to ensure that the equipment is safe.

I have been to multiple Pump It Up Parties (Morgan Hill, Santa Clara) where my children and I had a great time with very helpful and involved employees. So, my husband and I decided to have our daughters’ b’days at this new location.
We got there and we introduced to the manager and the employee that would be taking the pictures for the slideshow (Both of these people were extremely helpful and amazing during the party time).
There were two additional women that were «helping» (not sure how exactly) but they managed to stop the music (which was initially a sign to stop and move to another room) and confused the kids and parents when the music stopped without instructions. I heard them laughing about it later. I also had to ask for the picture slideshow to start when we were in the eating area.
The kids were having a great time and I was enjoying watching their joy, but eventually realized that we did not get our full playtime. «Play time» should not include 10 – 15 minutes of putting shoes on to go into the eating area.
When I saw the bill I was blown away! Not that I was unaware of how much the party would cost, but because employees spent most of the time socializing with each other for the amount I paid and that the kids were cheated out of play time because the employees were not paying attention.

I would actually give this place three and a half stars because it is really cool, especially when they have the second room open. I do not like that the big kids jump with the little kids and there’s no one to stop them from being rowdy. My two-​year-​old kept getting knocked over and no one seemed to care that the older kids were climbing up the slide and on top of the inflatables, etc…
I’ve been to this location twice. The first time I brought my daughter and my niece, and they had both rooms open with very few children there. It was a lot of fun, and my niece loved the climbing inflatable. The second time I went was just with my daughter, right when they opened, and there were about 15 kids there. They did not have the inflatables inflated when they let us all in the room, and they never opened the second room. I think that’s kind of weird considering there are only three things in the main room. Anyway, my daughter still loves it because the inflatables are pretty extensive, with lots of obstacles and stuff to do. You can bring food and drinks, but only eat them in the party area.
They have a vending machine in there with water, sports drinks, and I think sodas. There is also a drinking fountain.
The super slides that they have are very steep and very fast. If you wear nylon type leggings or spandex, you might slide right off the bottom of the slide and hurt yourself. I hurt my ankle the first time. The second time I scratched my arm on velcro, I think, on the wall of the slide when I went down.

Clean, my kids love it. They turn off the lights and it’s like a dance party. The staff are great with kids which is nice. At billy beez, the staff us checked out and bored. Good hours for little ones who take naps.

I like this location is clean and brand new. There is plenty of seating for parents, which the Sunnyvale location didn’t have, plus a computer bar with power outlets. It is a smaller space than other locations; the slides aren’t quite as tall and no climbing wall, so bigger kids may not find it as exciting as other locations. There is free play time during specific hours. Call or check the website. Overall the employees were nice, but I have noticed some of the room attendants not enforcing the safety rules consistently. Perhaps more training is needed. Overall it is a good location.

Very clean. The employees at this location are great. Some of the people who work during open jump are so fun with the kids. They really play with them, get silly and the kids love it.
Suggestion: offer a punch card where you can pay ahead for multiple visits and get a slightly lower cost per session. (Groupon has a deal now but I’d rather have the option onsite so they can just look me up.). And maybe you could just show the card and your ID and not have to do the waiver every time?
Tips:
–Register ahead of time online if you know you’re going to an open jump. Then all you do is go right to the register to pay. You have to sign a waiver every time and it’s easier to complete online than the annoying ipad in the lobby.
–Don’t forget socks!

Clean new facility with plenty of seating for parents, plus a computer bar with power outlets. It is a smaller space than other locations; the slides aren’t quite as tall and no climbing wall, so bigger kids may not find it as exciting as other locations. What I didn’t like was the safety attendant, who didn’t do much more than stand there while children climbed on TOP of slides and watched a boy threw several balls at my kiddos head and face. I intervened when it was clear she wasn’t going to do anything, but it was disappointing.

Called to take my child and you gotta book an apt ahead of time. DUMB
One in watsonville you can go whenever you want no need for an «apt»

Took my children here the first week they opened back in April 2015. Brand new facility, clean, and big. They offer a dozen different jumpy houses. Cost is around $ 10/​$ 12 per hour, per child. I take my children here every 3 to 4 months.

Very fun place to come with kids. My 2.5yr old son had a blast here. You have to check online or call ahead to see the opening for non birthday parties/​special events. Today (saturday) was from 2:30 — 3:45 and they offered free ice cream sundae which we had to skip but entry was only $ 12 for kids. Adults r free! So $ 12 for 1 hr of fun was well worth it.
The place isn’t as big as expected and gets a bit crowded.
My husband had as much fun as my son going down the slide. (Its not those 2 ft slides).
Tips:
must be 34“or taller
Must have socks at all times.
Dont bring in your purse If ur planning on going inside and go on the slides.

We came as birthday party guest and had a great time. The facility was clean and organized, party room was clean and accommodated many friends. I would definitely look into hosting parties here!

I had my daughters 6^th birthday here when this place just opened last March. Our party time started at 2:15 pm but they were running behind schedule and we didn’t start until 2:30 pm but I was fine with it since some of my family and friends were a little late so it gave them time. The front desk was so accommodating to us and I didn’t have to worry about anything. Although the hosts that we got for the party could have been more energetic and loud for the kids to get hyped up but I guess since this place just opened they had to get used to this? I don’t know but my daughter and her friends were so happy and had a blast and that’s all that really matters. Oh also! This location is a bit smaller than the other locations but that didn’t really bother me or my boyfriend.
Recently my daughter had been invited by one of her friends at school to his birthday party and it was here also. It was still pretty much the same but the hosts that they had was way much more active and energetic so that’s good! Oh and they don’t allow you to open presents anymore which sucks! They told him to open 1 present.
Oh forgot to mention parties only last 2 hours.