Pros Plumbing and Rooter

I had pros plumbing out to fix a leak in the walls of our house that was causing some damage.
They did a good job returning calls and fixing the work. Kory was the lead plumber. He was knowledgeable and courteous. We had a couple other projects that we wanted to get completed while they were here. Kory stated that if we did the one big project (the leak) — he’d do the other small project for us. In the end, he did the leak project work promptly and efficiently and forgot about the smaller project. When I called, emailed and texted him numerous times over a 2 week period of time– he ignored all communication and never responded. Had he just followed up and lived up to his original word I would give them a much higher rating, but the obvious ignoring of the smaller job has left a sour taste in this customers mouth.

Update: they brought down what they charged us to $ 289 which I believe is way more reasonable. Still high, but half expected. Work was good.
Do no use them!!! Mike came to the house and charged over $ 400 to Change a simple $ 10 valve! They so took advantage of my son, who unfortunately had to deal with the problem.

Excellent service. Dan came out to check on a kitchen leak I had. Turned out it was actually the faucet that was bad and not the pipes like I had suspected.
He was on time, honest and friendly. Three very important things to me when I’m looking for a service provider. I highly recommend Pros Plumbing and Rooter.

After being disappointed with another plumbing company who charged me twice but could not even diagnose, let alone fix, a shower leak, I called Pros Plumbing and Rooter. Dan came the same day but couldn’t see a problem with the shower — it just wouldn’t leak in front of him. He asked us to use the shower as normal and call him as soon as we see a leak. Mysteriously, the shower did not leak for 4 days. and when it leaked the 5^th day we called him and Dan came down quickly. Found the source of the leak which was a a very fine crack in the grout at the lip of the tub — almost invisible to the naked eye. He did not charge us a penny — saying it wasn’t a plumbing issue! Highly recommended… would use them again for any plumbing issues. Thanks Dan!

These guys are AMAZING. I got home from work at 10:00 p.m. and discovered 6 inches of ‘brown’ water in the bathtubs of both bathrooms. The whole house stank! I called multiple places — no response. ProsPlumbing said they would get someone out but it would be about an hour. At 11:10 p.m. Dan arrived. It was pouring rain, dark cold. He was re-​assuring, very professional. Took a look and started to ‘snake’ the system. Ran into a problem and was explaining that they may have to come back, when suddenly the tubs began to drain. He waited to make sure all is well, then he charged me almost nothing, specially considering this was an after hours call.
I will be using Dan and Pros Plumbing again, and recommend them to my neighbors. I live in an old house… many issues!

giving Pros Plumbing 5 stars because they were the only ones to call me back. I like Cheryl that i spoke with on the phone — very personable.

Last night at 10:30 the water heater decided it no longer wanted to be working. Water was EVERYWHERE!!! Made a early call at 6:30 and by 12 Rick was here ready to replace it. Rick and Seth did a amazing job, they were very friendly and answered everyone of my questions. I really do appreciate the work they did. Not only did I get a GREAT water heater but at a AWESOME price!!! Would for sure pass their number along! THANKS GUYS

OK, I know I called at 5:30 pm for an emergency, but I was given an hour time frame, 6:30 — 7:30. At 7:45 I called them and told them I had to run out, but I’d be home at 8:15 — if they could make great, otherwise I’ll someone else. They called back and said 8:30 — no problem. I called again at 8:45 and was told they’d be there in 15 minutes… I had to call someone else. At any point had they called me and told me, «sorry we’re late because…» it would have been cool. Oh yeah, they took a credit card number from me on the first call to guarantee my place in line — too bad I didn’t get a number from them.

Great customer service showed up in 15 minutes even at 10 pm at night. I had a glogged sewer line with sewage backed up into the shower. Fixed the backup in 30 minutes with honest reliable service. Would recommend them to everyone.

This company will charge you $ 56 just to come out and give an estimate. Most plumbers don’t charge a trip fee to come out to give estimates during regular business hours. Their website states «Flat Fees. You know the price before we start!» This is misleading. Any plumber in business long enough will let you know how much before the job starts. However, the reputable ones won’t hit you for a fee whether you use them or not. I asked them for their hourly rate but they insisted on giving me a flat fee quote. Today I called them for a simple toilet fill valve replacement job (I also informed them I had the part on hand). The dispatcher was rude and told me: «If you’re expecting to pay under $ 100 for this job, you ought to call a handy man.» Eventually I called Fifteen Dollar Sewer & Drain, whose hourly rate is known upfront.

I had a major leak in the main water pipe at my house today and took a chance on Pros Plumbing based on the reviews on both Unilocal and Kudzu. It was the kind of problem where you don’t have time to get 2 – 3 vendors out to quote the problem, it needed to be fixed right there and then. They came out in a short time, friendly and professional, assessed the problem and offered a solution, which meant cutting into our brick and concrete to get to the pipe. I was very happy with the results but what impressed me most was the way they treated me and the situation. They could have easily taken advantage of the situation and charged a hefty price but instead chose to treat me like I’m a long-​time customer. They offered a fair price, that included a discount as well as I asked them, after the fact, how much would it be to install a new toilet (part of a remodel) and they did so at no charge. It was a good experience, given the situation that could have easily have been a nightmare.

I was at home and when I put something down the garbage disposal it clogged it and shot water and food out of the drain and flooded under the sink. I called AAA and they said someone would call me back in 15 minutes. Bill called 5 minutes later and said that he could be there right away if it was an emergency but if I could possibly wait because he had just gotten another call and he could come any time that would work for me the next day. Since there was no more water flooding I told him it was fine if he came the next day.
They gave me a window that they would show up, Bill called me when he was on the way and when he got a little bit delayed he called me and let me know. He was so nice and so helpful when he got here. I always like to ask questions and understand what is going on and he was very helpful and was patient with me when I didn’t understand or asked what was a very simple question for him. And the price was just right!!!
Overall I’m very excited to find someone I can trust. You know there are times when you find a company that you just know will be your go to company when you have a problem? This is it. I’m very excited and very thankful to AAA and especially Bill.

For some reason, my plumbing issues always happen in the middle of the night, on holiday weekends… and they are always EMERGENCIES. I mean, sewage backing up into every tub and toilet, emergencies.
Dan and his team have saved the day (or night) for me, three times, in the past few months. They fixed the backup and used a special camera to get to the root of the problem (literally…tree roots are growing into our sewer pipes). Not only did they come out, in the middle of the night, they did so quickly, provided quality, thorough service, and charged fees that were significantly lower than what I’ve paid in the past for similar work.
We’re actually using them, now, for all our business plumbing needs, as well.
Great people and consummate professionals.

I just called Pros Plumbing today to root our backed up sewage line. They did a great job with the actual root (at a great price) but they also went above and beyond what they needed to do to help me find the root cause of the problem. It seems it might be something that the city needs to fix. They told me that they were going to make a couple of phone calls on monday to find out for sure and then get back to me. You can’t find better service than this. I really appreciate what they did for me today.
Update 5÷18÷10:
Just got a call back from Pros Plumbing. It turns out that the root cause of my backup was the T connection to the main city line. They made the calls and the city is now going to come out and fix it. I can’t believe the level of service I got from these guys and will definitely be referring them to all of my friends.