Pooch Play

I found this place online and so far it has been amazing! We came on Friday night and met with Tyler (who was super helpful) and had our dog do the temperament test. We’ve dropped him off the last two days and he comes home exhausted. It’s been really good for him. The staff has been friendly at drop off and pick up and when I’ve been there they have cleaned up dog messes in the two rooms very quickly. Our dog gets super excited in the morning when he sees the store. They also have the Pooch Hotel, which were going to look into because I think it includes daycare. Highly recommend this place!

I just started bringing my dog Mini here as her first daycare experience. The trainers are very nice, they told me how she did the first and second day with her separation anxiety and seemed very happy with what they do. First day is free to see how the dog likes it then another complimentary day is given after the tester day. The rates add up but they give free days if you refer someone who signs up for a package and a free day for a Unilocal review.

— Inside Petco
— Free evaluation
— No tour available but they have big view windows for the play areas
— Free first day daycare
— Friendly staff
— Two play areas
— At least one worker in the play area playing with dogs and cleaning right after the dogs
— Webcams for the play areas
— The staff takes special care of your dogs if your dogs need breaks, lunch, or medication
— The staff will let you know how your dogs are doing when you pick them up
— Most of the time nobody will answer the phone and you have to leave a message

We have been taking our Boxer puppy, Madison, here for a couple months now and she LOVES it! She goes everyday when I’m out of town, or about 1 — 2 times a week when I’m home. She is always super, super excited when we arrive in the morning and she’s very happy and tired when she comes home at night.
The staff are awesome! They all know Madison by name and are receptive to her crazy Boxer ways (the occasional excited jump and the absolute necessity for human love/​interaction). They play with her, love on her, feed her and actually tried sitting with her to get her to eat (she’s a grazer, and would rather play than eat), and they make sure she is safe. She had one bad interaction with an older dog who was having an off day and they were open and honest with me about what happened and what they’ll do in the future to make sure neither dog feels uncomfortable. Ever since then, there have been no problems and Madison and the other dog interact with no fuss.
The facility is very clean and bright. The daycare rooms are very large and have plenty for the dogs to do (furniture they can climb/​play on and people to play with). The staff obviously have experience handling dogs (they’re not put off by the occasional excited piddle and are good about enforcing a «sit/​stay» before allowing the dog into the rooms). Overall — great experience! Very, very reasonable prices if you buy a 10-​or-​20 day card.
GO POOCH PLAY!

I dont understand why all the good ratings. Basically your dog is stuck in a room with nothing (other than a couple of climbing toys) but other dogs. no toys, no place soft to lay down when they are tired, no fresh air or sunshine. I worry about my dog peeing and pooping wherever when she is trained not to do that at home. She would not be comfortable laying on the hard cement floor. There is nothing for them to do but play with dogs all day and I would think after just a few hours, that would be way too much. I need a place she can be at home away from home. My dog needs her space, her toys, fresh air and a comfortable environment.

Luque absolutely has had a blast the last two days at Pooch Play! Lots of nice dogs to play with that are well supervised by a very gentle and caring staff. He comes home at the end of the day very happy and tired. The facilities are very clean and well-​maintained. checking in and out is quick and easy. They open nice and early ahead of the main store so that you can drop your pup off on your way to work. Works out really well for a poor weather day. They believe in their program and what they offer so much that your first visit is free.

Pooch Play is the best Doggy Day Care in town!
We have been bringing our dog, Layla here for the past 4 months. The staff is amazing, and extremely professional. The manager, Daniel, is excellent and runs a great team. Layla actually looks forward to day care every day. She has friends she plays with daily. I know this because I occasionally peek in on her through their web cam, which is why we trust poochplay 100% with our pup. Everyone knows her by name, and also because she is this little energetic ball of fire beagle that has tons of energy. I love when we pick her up, she is so tired, and naps on the way home. By the time we get home, she eats dinner, and cuddles. We rarely have to take her «potty» at home since she takes care of business @ daycare. This place is amazing!
You will not be disappointed with this facility. We have been to others, and I can say this is the cleanest, friendliest, doggy day care around!

I’ve been taking our dog to Pooch since he was a few months old fairly regularly. He’s a large puppy with a lot of energy.
His experience at Pooch depends on who is working there. There are some days that he is able to play all day, but a good portion of the time I’m told he gets put on «time out» because he’s too rough. Well I spend a good portion of my day checking the webcam to see how he’s playing and most of the time he’s playing just as rough as the other big dogs… so why is it that he keeps getting put on time out? Based on what I see, I think that a lot of the employees are too lazy to try to work with him to help the situation, and instead find «time out» an easier option.
I also thought that the prices were reasonable until taking him to the Petsmart daycare in LA, where they only charged $ 22 for the drop in rate, (and he wasn’t put on time out ONCE)…
We take him here out of location convenience, but at this point I’m trying out new options. Yes, he’s an overly playful, large puppy, but he’s never been aggressive, and just needs some staff members with patience and the willingness to do their jobs.

My doggie and I love Pooch Play at Petco. Signing up was a breeze and I got a 10 day pass for $ 250. At $ 25 for a full day visit, this place offers one of the best day care values around and you can be guaranteed that your dog is going to have ample company throughout the day.
There are separate play areas for the big and for the small dogs.
The staff members manning the play areas are vigilant and ensure that peace and order are maintained at all times. I like to watch from the open enclosure after dropping my dog off to see how he is settling in and interacting with the other dogs.
I can also schedule a grooming appointment on the day I drop my dog off and that saves me an extra trip!
My only gripe is that Pooch Play is not offered at every Petco store and this requires me to drive all the way to this particular store.
Still, all in all good value and its nice to bring home a tired, contented pet at the end of the day.

I’ve been bringing our dog, Truman, to Pooch Play for almost a year now. The staff treats him like royalty and I constantly marvel that everyone on the team (even those who work in Petco rather than Pooch Play) know his name. Even better though is that Truman reacts excitedly when he sees all of these people. Given Truman is timid when it comes to people, especially people he doesn’t know very well, this is clear evidence that the whole team engages with the dogs in their care. If you work a full day and want to ensure your four-​legged family member is well-​cared for while you’re away, I highly recommend Pooch Play.
Other huge positives:
* Clean and well-​maintained environment
* Rooms always have a staff member overseeing the dogs
* Webcam setup means you can look in on your dog throughout the day from your computer or iPhone
* Grooming appointments can be scheduled during your dog’s stay and the staff will safely get your dog to and from
* Engaged staff that will play, pet and adore your dog
* Great hours — 7am to 8pm during the work week
A huge thank you from our family to the Pooch Play team for taking such amazing care of our beloved Truman.

This place is great! My doggie Summer loves coming here. The staff are all very professional and really know and love dogs. If you buy several days at once the price is very reasonable AND the days you buy ahead of time NEVER expire!

We have been taking our dog to Pooch Play since they opened in fall of 2012. We have largely had a positive experience; our dog LOVES going once a week, the majority of the employees are helpful and truly love our dog, the webcam feature is great, and the price is very reasonable. However, I am disappointed in the treatment that we have received lately, to the point that I felt inclined to write a review, especially after reading Christie A’s review since our experiences are so similar.
Two weeks ago, our 2-​year-​old lab mix had a rough day at Pooch Play and they had to remove her from the play area and kennel her for part of the day. She is normally really well-​behaved and loves to play with other dogs — we have taken her to Pooch Play once a week for almost 6 months and have never had a problem — but I guess she just had an «off» day: being a little snippy and territorial whenever new dogs entered the play area, to the point they felt they needed to give her some time to cool off. When my husband picked her up in the afternoon, the afternoon employees politely explained what had happened and assured my husband that they LOVE our dog and told him that sometimes dogs just act weird. They are animals, we don’t always know why they do what they do, etc etc but they really appreciate our business and they hoped we wouldn’t let the fact that the dog had a bad day cause us to stop coming. My husband left feeling OK about the whole situation.
Fast forward to this week, when my husband goes to drop off the dog in the morning. The morning manager/​employee, Rafael, frowned and rolled his eyes when my husband walked in with our dog and greeted him by saying, «If she behaves the way she did last week, we are going to require that she receive training before we let her come back.»
My husband was totally shocked and didn’t know how to respond. This is NOT the way to treat loyal customers who have referred friends to your business, written positive reviews for you on Unilocal,and with whom you have NEVER had a problem before this one incident. Now, I am concerned that if our dog does the slightest thing that this employee doesn’t like, she’s going to be kenneled immediately and not allowed back in to play with the other dogs until she receives «training» (whatever that means). While our dog loves this place, I worry that we might have to find somewhere that is a little more understanding and tolerant of exuberant puppy behavior.

I love this place — clean rooms, friendly staff, large play areas, not overcrowded like so many other doggie day care in the area. I wish they had an outdoor play area for the dogs, and sometimes when I pick up my dog he isn’t exhausted and still has to pee, indicating to me they don’t walk him during the day, but just let them pee in the room. But with a camera to watch your dog throughout the day, I feel confident my dog is treated well and enjoys wandering around the room visiting with other dogs and playing with the people there.

Absolutely HORRIBLE experience! However let me give you both the pros and cons.
PROS:
* Wonderful, clean facility. They have a machine to clean accidents the second they happen.
* Very fun play structure.
* Front desk help and the girl who works in the small dog area (I think named Bree) are fabulous.
*Webcam to watch your dog from work, etc.
CONS:
* Guy who works in the large dog area in the morning and early afternoon HORRIBLE! Stands with his hands in his pockets the whole time just staring at the dog even if they come up to him and want to be pet or played with (girl in the little dog area plays the whole time rolling balls, giving pets, etc.) Only time he interacted with our dog was to pull our dog by the collar.
* Extremely arrogant, unfriendly dog trainer named Christine who is called in to come and judge your dog if they feel he or she is out of line.
So here’s the back story: At the time we had just bought our coonhound/​pointer puppy. We had him for a month and he had already been through a course of dog training through another company however still acted like a puppy. Since at 7 months old, he was already 70 lbs he went to the large dog side and was treated as a grown dog and they expected him to know better. And since he was a shelter dog for over 2 months he had a ton of socialization with others before. He has a lot of puppy energy and since he’s a hound, if no one plays with him he hunkers down to their level and bays in their face thinking this is how you make friends. He doesn’t take no for an answer and used to fixate on a dog until someone would play with him (where the employee probably should have been throwing balls or something for him. And yes we recognize this problem but it’s been rectified since at his new doggie daycare.) Instead they would crate him. He is DEATHLY afraid of crates due to the shelter. On more than one occasion we received a call a few hours after dropping him off saying he needs to be picked up or he’s going to be crated for the day because he’s being «aggressive». This dog has never EVER been aggressive. When we watched on the web cam, all he was doing was barking at others because he was bored and wanted to play. Employee just stood there the whole time and occasionally pulled my dog away from the other or at best cleaned up potty accidents.
Also once when I walked into Petco to pick him up, a worker at the front (Travis) was chatting with a customer and as our dog was walking by he said «He’s known as the bad dog around here.» Really? Who wants to walk in to pick up their dog after a long day at work and hear my dog has a «bad dog» reputation that’s being spread.
SO we pulled him out. Long story short, he now goes to Dr. Dave’s 3 times a week and while it’s not the best looking facility (however they are under construction) they are the most loving and they receive a TON of dogs a day which is ideal for our dog as he always has a friend to play with and it shows people really trust them despite the colorful toys Petco has. Never once have we been called. They take my dog on 3 walks a day and the staff LOVES my dog. Been going for months. It’s refreshing to walk into a place and the people are happy to see my guy instead of mumble under their breathe, avoid eye contact, and rearrange dogs to different sides because my dog is coming in.
I’m glad others had a better experience than we did and if you chose to use them I hope you have a great experience with Petco as well. We however did NOT.

We absolutely love this place. The staff is very professional and caring. They do their best to get to know your dog and make sure that the owner and the dog are happy. We take here our 9 months old staffy puppy. The staff made us feel at ease right away. Yes, at first our puppy was nervous and didn’t want to do anything with the doggie care but we were reassured that it will take few hours for a new dog to get adjusted to the place. Our puppy, Zara, at first stayed by the door a little bit scared. The staff did not force her and let her have her own space making sure that she is not bothered by other dogs. When she calmed down they started to play with her giving her a little bit of individual attention. In the meantime, we were calling the place nearly every hour for the updates and advice. Everyone was extremely patient and understanding with us. By the time we came to pick up Zara, she was already playing with other dogs and didn’t want to leave the place. Now, this is her favorite place to come to play and socialize with other dogs, and she even has her favorite playmates.
If you work full day like we do, and love and care for your dog, this place is for you. And here is why:
— clean and spacious place for dogs to run and play (with special surface that won’t hurt their paws and joints)
— professional and extremely caring staff. They will phone you with any concerns, good news, and simply pleasant updates.
— dogs are always supervised, paid attention to and played with.
— if you have an appt at Petco grooming during the day, they will walk your dog to the appt.
— the dog will be fed (Natural Balance) and will have access to water
— It is a great place for dogs’ socialization and burning their energy, so when you pick up your dog in the evening, he/​she is calm and mellow.
— webcam is a very nice feature that allows to check up on your dog.
— they are open on weekends now as well!
We absolutely recommend this place. We give this doggie care place 5 stars hands and paws down!!!

If I could give them 6 stars I would! They are so amazing. The customer service is so great. They greet me and my dog, Diesel, by name every time we come. We are regular customers here for sure. Diesel would definitely rather play in the large, spacious, clean rooms than sit at home by himself! :)
Thanks Pooch Play for taking great care of my puppy!

This is an exceptionally well-​run day care. I love the webcam and have to pull myself away from watching my dog play all day! The trainers and staff are great with the dogs, they are closely supervised, it’s immaculately clean and I can’t say enough good about it. Best of all, they are safe. I have been to a number of dog day cares in two states and this is the very best. I hope it keeps up!

Very nice facility, clean, new. Staff very friendly and seem to take great care of our dog. The webcam is a nice feature as we can watch the dog while at work (don’t tell my boss).

I’m bringing my 4-​month old English bulldog Louis in tomorrow for Pooch Play and I’m both nervous AND excited! I feel like a mom who’s little boy is going to school for the first time! I’m very confident that he’ll be well taken care of because the people we’ve met so far are very nice and you can tell they have a genuine love and interest in animals. I’ve had the chance to check out the facility as well and I like that they keep things very clean and sanitary. Having the ability to see my baby via the webcam link they will send me makes me all the more at ease coz I can see what my pup is up to while at the office I’ll write another review after my little boy has «told» me how much fun he’s having!

My dog has a great time at Pooch Play and it seems like the trainers love her just as much as I do. She always comes home exhausted and happy. Highly recommended.