Orchard Supply Hardware

Could not have been nicer, in helping fabricate a set of pegs in their Workshop facility. I wish I had gotten the gentleman’s name — I needed to create two pegs I had lost for an easel and via his suggestion of dowel + small little cut Plexiglas «ends» curved and shaped, a drill and tacks to secure to the dowels — I now have two of the cutest pegs I could have wished for my floor standing display easel. Above and Beyond Service. (Plus it was fun — it was like watching my dad back in the day, in the garage come up with a solution to something mom needed «made» :-) Very nice experience. Thank you OSH for having added a Workshop into your new store and staffing with employees who are creative, engaged and know how to accomplish it!

I have not been to this location in a while. It is located somewhat far from where I live, so I only go here if I happen to be in the area. It is just like any other OSH, has everything you need for your home or garden, but I’ve always noticed OSH in general is more expensive than other stores. But maybe that has changed and they are all around the same price now?
Anyways. I do most of my shopping online because I always find cheaper deals online. But if I need something quickly, or perhaps something heavy, such as a 10 pound bag of insecticide granules then I will definitely head to OSH. They do have a good selection of what you need, and come to think of it, they have some better selections than Home Depot for gardening purposes.
As for the service at OSH, they are friendly and always willing to help you. I would recommend this location.

I love coming to this OSH, but this is the 2nD time where I had to wait over 20mins to check out on another visit. Please get you backup cashiers to the front faster, or I’ll have to go to different OSH!
Now I am waiting to get a piece of wood cut. Let’s see how long it takes to get it cut.
Where are your supervisors and management team. My wife and I come here for great quality, customer service, and the helpfulness each OSH employees when we are shopping.
Loyal Member, please improve!
M&T

What is with this store and it’s manager… visited today at 10am… buying at least $ 100 worth of items for a project…1 pathetic teller and 20 people in line… the other staff members were being told to try to help customers that needed no help just to avoid working the check outs. Happens everytime they have a big promotion… like today Easter. Either the store or manager should go back to training school and learn about customer service and completing a transaction.

Worst customer service ever! Too bad zero stars are not an option. They keep sending junk mail despite going to their in-​store customer service counter on three occasions, provided the mailing label and asked them to stop. Glad I did not buy anything while I was there — it probably would have broken with no returns. Apparently, their MO is to promise customer service instead of delivering it. No wonder OSH is circling the drain. Have even tried to call their customer service phone line — what a joke — after 10 mins of listening to multiple recordings of how important my call is to them, the call cuts off. Tried four times with exactly the same results.
I will never set foot in an OSH and will go to Lowes instead, Lowes really knows what custoemr servive means.

I was only here to recycle light-​bulbs and I came during weekday, so the parking lot is pretty empty.
I asked one of the employee where do I drop them off, he called back and asked if there is space for it (I had a small box of them), and he asked me to drop it off at the return desk.
Very easy and everyone is very friendly.

Dope remodel! People are friendly and are willing to help. Greeter is always super helpful when you walk in and also inform you of either items on sale or on a daily deal.
Rock the Orchard Supply Club. I ALWAYS get rewards, pretty awesome!

Convenient location to downtown (which lacks any other full-​service hardware stores), and staff who actually care and answer questions courteously and quickly! Their selection won’t be as large as a Home Depot, but the quality of products available seems better than Lowe’s and their prices aren’t much higher than either (maybe 5%? That’s worth it to me for good service and a nice location). For small stuff like cleaning supplies and kitchen organizers, they have more on offer than typical hardware stores, making this a bit like a home-​goods store. They have a great selection of basic tools and repair items, though I’ll still go elsewhere for bulk building materials — paint, in particular, is really expensive for a decent quality.

Came in this afternoon to exchange a broken craftsman socket. The customer service Lady exchanged it no questions ask. Easy transaction. Thank you orchard supply hardware. You saved my day.

I frequent this OSH for my work. Never any issues! Great location and even better prices. Tons of parking and always some awesome sale going on!

So much good about this place. People who are friendly, know their stuff, can direct you to where it is, and when you are done you do not leave feeling like you just completed a WoW quest that has taken you around the planet. Beware, if you cruise the asiles you will find projects that you will want to do at home, and they will have what you need to get it done. No pressure sales, no pushing promotions, cards, specials, or other garbage that you have to deal with elsewhere. Just friendly people who know what they are doing in a relaxed and friendly atmosphere. Yes.
UPDATE :
Every time I go here, it just gets better. I’ve pretty much stopped going other places except for speciality things like custom cut lumber and exotic woods. The people are of the ilk that if they can’t answer a question they will get you an answer. Getting help with things off of shelves is a friendly experience. My inner Hank Hill loves this place.

Wow the new store is pretty, but I long for the location right next door. I shopped there for over 30 years. I knew where everything was. I am a hardcore handyman, I painted my own house! I very rarely need customer service help. But I did today because of the new store. I asked for help getting someone to cut some tubing. They never showed. I needed to find a glass cutter, nobody in the tool center.
Don’t get me wrong, I love osh. But I love another store better. AC* Hardware. It is what osh use to be. When you shop at a AC* location it’s a condensed store that is easy to navigate. You can tell the person doing the buying knows the product. I can get in and out in 10 minutes. I keep my sanity. The selection is great.
I think osh is trying to emulate the monster hardware stores, a mistake. Forget the Halloween decorations and go back to the core hardware that made you what you were.

Joke level collection of shoppers information. Every checkout every time… «Would you like to be a Orchard club member? No thank you, I don’t want to be part of your companies data collection efforts. Have a return? Store policy requires swiping drivers license to collect and store your personal data (for ever)
Simply put, if you value your privacy you will find it difficult to be a customer at the new OSH

The knowledge in the garden department is outstanding. They really do know their stuff. Made my life easier when I went in. Their new building looks so renovated and improved. Been a while since I have visited this store.

I attempted to exchange a faulty torch nozzle, but without a receipt and the packaging, I nearly failed. Not only that, but the nozzle I needed was out-​of-​stock.
Still, the clerk made an effort, and asked if I would like to speak to a manager for better luck.
Fortunately, after doing so, I was told that I could get an exchange when a new shipment of that particular nozzle arrived. I am very pleased with that kind of flexibility, obviously, making this the second time in as many days I’ve walked out of Orchard Supply a happy customer.

Oshbot is the first American robot I’ve seen roaming the store offering to help people find whatever they need for most household hardware store needs.
Orchards started out as a co-​op for the area’s fruit farmers. It has grown and been bought out by several times, but still stays true to its pre-​Silicon Valley roots.
Located just west of downtown San Jose not too far from the SAP Center. Plenty of parking.

Review about their nursery and plants. Great place to get some plants!
Paul in the nursery section was very instrumental in explaining key growing aspects of the plants we got potted from them there.
Huge variety, every staff member we met there was very helpful and happy to see us there instead of the usual grunts in other big block stores.

Nicely renovated store (right next to the old one. The bathrooms were clean and pretty. OH and FREE tampons and pads — For once — being nice to the ladies. «Props Orchard — you get bonus points»

I’m not as much of a fan of the «new» OSH as the old OSH. Yes, they have bike parking now… I guess I’m still a fan over all.
The garden section is not as good as at the old, run down OSH. They also strangely have weird bird recordings that they play in the garden section.
More checkouts is nice, and the staff are still friendly and willing to help.
However, with the move to the new OSH, it doesn’t seem like some of the old employees got moved to the new store. A lot of the new employees are pretty young and don’t have the same level of experience, so it’s a little harder to get useful advice. They are very nice and try hard, but they just don’t have the same knowledge. :-/

Had yet another disappointing/​WTF experience at this store today.
I was looking for a couple of particular items and found an employee (Tom) who listened, treated me respectfully, and without hesitation walked me over to the product he thought met my needs (despite being an older gentleman with a noticeable limp).
That was in extreme contrast to the cashier. She was too busy having a conversation with the other cashier to ring up my items. She literally made eye contact with me and turned around twice to continue the conversation with the other cashier before she took my two items to scan.
She asked if I had an Orchard Club Card. I said «I don’t carry it and don’t remember which phone number I used. Can you look it up by email address?» (like every other cashier every other time I have ever been in OSH?) «No, I can’t do that… you don’t remember your phone number [in a very condescending tone].» I said «fuck it, just ring up my stuff.» She rang up my stuff and then made some comment I was too irritated to remember to which I replied «too bad you’re not smart enough to do your job.»
There are people who are literally mentally challenged who work at OSH who are fully able to manage the cashier’s duties, including looking up a member’s information via their email address. Unfortunately the cashier I dealt with isn’t as capable as those folks and had an ugly attitude to boot.
I am disgusted by how I was treated at this store tonight. I complained to the manager on duty but I got the distinct impression that basically nothing of value was going to be done about the situation. I walked out of the store angry because of the situation and how poorly it was managed.
This OSH store has massive personnel problems. This isn’t the first time I’ve been treated with a «Fuck You for Shopping Here”-type attitude from this store and it’s not the first time I’ve commented to a manager about it. It might be the last ’cause I’m not going to shop anywhere that makes me feel so mistreated.