O’Connor Hospital Emergency Room

The worse experience ever !!! I hope no one ever visits this so unprofessional ER.

So I arrived today at the emergency room, after getting a phone call that my daughter had a 103 fever, her mom and my daughter had been there for 20 minutes before me, so we get called him to the back, I was with my 14 year old son, as we entered the back the nurse didn’t smile or greet us or make eye contact, she had her back turned to us and said your son will have to wait on the lobby which is fine, but I felt a little frustrated that the nurse didn’t seem friendly, so I told her how I felt in a respectful tone and manner, I said I don’t appreciate the service you given us, you didn’t greet or smile at us, so DOC CARLOS JARAMILO, chimes in and ask me sir who are you here for, I told him my daughters name and he said have a seat I’ll be with you, I’m standing in a Cubicle which separates his work station from where they have me my daughter and her mom waiting, I told him I’ll stand that I don’t feel like sitting, he then told me I’ll either sit down or I’ll have to leave the hospital, so then I replied so I have to sit down to receive service and he replied this is my area and I told him but I’m standing in the cubicle you asked us to be in, overall this emergency staff had very pore attitudes and customer service, I understand there job could be stressful but people come in sick and worried and should not have to deal with this type of service

i have such a horrible experience from this hospital first of all the waite is for ever nurses some are patient some are very grumpy i went to this hospital 4 times in one week because they told me u might be having and ectopic pregnancy the first day after all the blood test ultrasound urin test and bla bla bla they couldn’t see the baby anywhere and i was told to comw back tomorrow the day after the doctor and all the staff was diffrent and where nice and the doctor told me we think everything is going towards good signs now and that gave hope of course and my housband but i was told to come back again tomorrow i came in and after all the tests again the meanest human or shall i say devil i have ever seen was on duty that day and she came right to me and said ur ectopic pregnancy chance is so high now u need to get a chimo shot (for cancer) to kill ur own angle in ur belly i told them i need to get out of here asap i got all the medical stuff out of me and was ready to go untill all the er deparment cane to me and convienced me to get the shot after more drama i had to go back to them in 4 days after going thro alot alot alot of pain and wrong medicen they prescribed we found out that they where not sure about me having a ectopic pregnancy at all and i went thro all this and lost my baby for nothing its such a long story that i cant go throgh all the detail now but in the end something is wrong and i have lawyer now to sue them after what they made us go thro

When you are feeling ill to the point that an emergency room visit is necessary, you want to feel like you’re in good hands, this is not the place for that.
I came in with extreme flu symptoms and got diagnosed with some serious viruses. I was given a few prescriptions by the ER Doctor, I will look up his name. The doctor gave me a wrong medication, luckily the pharmacists at CVS caught it. And forgot to subscribe me one of the medications he said I needed.
I understand they are busy and see a lot of patients, but that was just unacceptable and did not make me feel safe or like I’m in good hands.
If you have the option to go elsewhere in case of an emergency, go somewhere else.

Es una de sección como pueden tardar 4 horas para atenderlo a uno…
Como es posible q solo hay un doctor en emergencia.
Se supone q es EMERGENCIA.
No pueden ser más tardados!

ER experience is simply pathetic, just pathetic! Even if u have crossed the waiting lounge and in the emergency room, u will be waiting for hours there. Probably one doctor for the whole floor and hardly available! Understaffed and definitely incompetent. Even floor doctor seems to be really ordinary! I always go to Stanford for last couple of years now and believe me hearing about my ER experience and poor diagnosis/​prescription, my primary physician was really furious about it and was completely against revisiting this place in any emergency!

You kidding me? This place was awesome! I went jn, checked in immediately… saw a nurse and then taken straight back to see a doctor for an eye infection (not pink eye! Lol). Got seen pretty quick by a doctor and out the door all within an hour. For an emergency room at night you cant beat that. They were super friendly too. Take me to O’connor anytime I need medical attention!

O’Connor Hospital is close to my home, but I will drive far out of my way to go to El Camino Hospital Mountain View, or any PAMF, before I ever return to O’Connor Hospital in an emergency– for substandard care, and at least 5 times the cost. I have been to the ER three times in the past 5 years for my children (ages 14 months to 4 years old) on a weekend night, and it is always jam packed, too many sick people, apparently not enough medical providers. The reason I am even bothering to write this review is to a) warn people about the exorbitant charges the hospital bills for such service, and 2) a poor experience with an awful surgeon in the ER when my son had stitches on his forehead.
Re: #1, we took our son into ER on a Sunday afternoon after he had slipped on our driveway and had bumped the back of his head — he had gotten a goose egg sized bump (literally, goose egg size, larger than a normal egg, almost half his head size since he is only 4 years old).
We have Anthem Blue Cross insurance coverage through my work — good coverage.
After a nurse weighed in my son, checking his blood pressure and temperature, when we finally got to see the doctor, he literally spent 3 minutes touching my son’s egg sized bump on the back of his head, and then told us to just monitor him the next 2 days closely, watch him carefully, take some advil, and then we received a bill for us to pay $ 1,012.50 AFTER INSURANCE COVERAGE. That is outrageous. We have been to many other medical providers over the past 20 years in the bay area — no one charges like O’Connor does. It is interesting because the people that GO to O“Connor Hospital look like they can less afford medical treatment then the patients we have seen at more affluent hospitals like Stanford Hopsital, El Camino, PAMF, etc. But O’Connor is hands down the most expensive, after insurance coverage, of what the patient owes. We have been to other hospitals and doctors over the past few years– must better doctors — much smaller bills — nothing half as big as the O“Connor bill for 3 minutes of a doctor passing his hand over my sons head and saying to just check on him throughout the next day. EXPENSIVE HOSPITAL, SUBSTANDARD CARE.

The E.R. at this hospital treated me so badly I hired a lawyer and filed a lawsuit against them for malpractice. A few months ago I became seriously ill with severe nausea and vomiting. After trying to deal with it for 16 hours straight (by far the worst experience in my life) a roommate called O’Connor asking what to do. They said go to the E.R. immediately.
It would take too long to tell the whole story, but in a nutshell I was treated like a piece of garbage by their staff. The doctor and male nurse who treated me spoke to me with such rudeness and disrespect I was dumbfounded, shocked, and horrified, even as I lay there thinking I was dying. At one point they performed a simple procedure that caused me tremendous pain. After a few minutes of this I SCREAMED for help as loudly as I could. Keep in mind I was less than 6 feet away from the main desk which had a small army of people behind it. I SCREAMED «Help me! Please, help me!» for about 10 minutes until I passed out from the pain. When I woke up, I was still alone and in unbelievable pain. After screaming for another 5 minutes, someone can in and said «WHAT do you want???» As sick as I was, in as much pain as I was, I simply couldn’t believe a person in the E.R. could speak to someone like that. It was absolutely unthinkable and unforgivable.
When the nurse finally came in, at this point about 20 minutes after I had been screaming desperately for help, I told him I couldn’t take the pain and asked him if it should hurt this much. The nurse responded «duh, what the hell do you think?». After the fact I found out that the procedure (which they charged $ 12,000 for) was completely unnecessary and caused permanent health problems for me. They also gave me a CT scan with contrast, also unnecessary, which cost $ 14,500. The scan took less than 15 minutes. Unless that machine costs 1 billion dollars (it doesn’t btw), this simply makes no sense. It’s down right criminal.
My total bill, for one simple 10 minute procedure, a CT scan, and a few shots of morphine, was $ 28,000. And no, that’s not a typo. Twenty eight thousand dollars for 4 hours in the E.R. in which they did almost nothing for me, except torture me and cause permanent and potentially serious health problems.
I simply cannot stress enough how evil these people are. They aren’t simply unprofessional or rude, they are downright demonic.
The next day my symptoms returned. This time I went to the santa clara medical center where they quickly figured out what the problem was, treated me for it (and did so respectfully) and charged me a few hundred bucks.
Stay away from this place at all costs. Apparently they are run by satan himself.

I have never been so impressed by a hospital– of all things. I had a decently bad concussion on my lunch break & my coworker drove me in.
The lady at the front assured my it would only be a 5 minute wait & made good on her word.
Both the nurse & doctor were very nice too, even while I whined a bit about getting staples. He was very straight forward about the dangers of not getting them, but still assured me it was my body & my decision. He came back 3 times to make sure the numbing took ALL of the effected area– as so I wouldn’t feel it. That’s definitely more than I can say for most doctors. They’re usually more ‘get er done’ style.
It was really scary to be bleeding out the head & it was nice to be treated kindly by all the staff there.

My boyfriend initially went to urgent care for severe throat pain and was told to go to the emergency room so that they could drain the abscess that was near his tonsil because it can be dangerous. I drove to meet him there because they said that they would give him medication to numb the area that could make it difficult to drive. So I sit in the waiting area of this emergency room with people vomiting into bags, and he texts me that they’re just going to write him a prescription. The doctor was in there with him for maybe a minute, didn’t even look at his throat, and he was charged $ 200. My boyfriend asked where he could pick up the prescription and the nurse in the room says ‘Uh, nowhere… it’s Sunday.’ What exactly in that question warrants such a poor attitude? Absolutely pathetic for someone who is supposed to be working to help people. Not only this, but now he had to wait until the end of the next day to feel better because they couldn’t apparently do anything to fix him up that day. Like, you know, do what urgent care sent him over to get done.
Cut to the next day we drive back to the hospital to get the prescription filled. We ask an information desk person and he’s actually pretty nice and points us to the pharmacy. We get to the pharmacy after walking around a maze and having to knock on a door like it’s some secret cult and be buzzed in. So we walk into this broom closet sized space and there’s just a guy at a window who just says ‘We don’t fill prescriptions here…’ and tells us that hospitals haven’t filled prescriptions in like 10 – 15 years, as if we’re imbeciles. Well I’m sorry we’re not up in the intricacies of the pharmaceutical industry, considering we’re two healthy 24 year olds. He said we could fill it at any old pharmacy, so we went to Walgreens. (I don’t blame this guy that much, but at that point I was already peeved at this entire hospital and the health care industry in general.)
Basically the emergency room staff is incompetent and rude, did not give us ANY useful information at all and robbed my boyfriend of $ 200 for writing on a piece of paper and 15 seconds of time. Wow, thank you for all of your help. Do not come here if you can help it.

Unfortunately, several hours after receiving an abdominal surgery (at Stanford Hospital, which was excellent, by the way), I found myself having trouble breathing and heart palpitations. Knowing that I have severe asthma, I knew I had to get to the emergency room (especially since my rescue inhaler wasn’t working for me). The nearest hospital was O’Connor, so the ambulance took me there. My experience there was a mix of very good and truly bad. First, let me mention how wonderful Dr. Macbeth is. He was courteous, caring, and requested the necessary tests in a timely manner. I could also tell that he’s very sharp and on top of things. I wish I could remember the name of the guy who did my CT scan and the woman who did my x-​ray! They were both terrific. The guy who wheeled me to the different rooms was also great. At this point, you’re probably wondering why I’m giving O’Connor two stars; here’s why: They are severely under-​staffed. When my heart rate went up to 165 and the monitor started doing that warning «BEEP, BEEP, BEEP!» the nurse who was helping me (forgot her name — she’s tall and pregnant) never came to check on me. When I was screaming in pain and yelling «help!» it took forever for someone to come to the room (I couldn’t get up). I was also never re-​hooked up to my IV after returning from my tests, despite the fact I was very dehydrated (which was causing most of my symptoms). You don’t even want to know what humiliating thing happened to me when I couldn’t get up and the preggo nurse was too busy to help me. I’ve never had such a scary and humiliating hospital experience until this one. Fortunately, I didn’t have something more deadly, but what if I had? Anyway, I also had a previous problem at O’Connor (some incompetent individual didn’t send my doctor some urgent test results, despite repeated calls — I had to go down there in person and get the problem fixed. Meanwhile, it held up my treatment and surgery. I eventually got an apology, but good Lord!). For this reason, if you have an emergency, go to another hospital. O’Connor has many great things going for it, but their lack of staffing is very problematic. One doctor and one nurse for a bunch of patients? Go Stanford instead! That’s what I should’ve done.

O’Connor Hospital is a criminal organization, not a legitimate hospital. I should have read the Unilocal reviews before going. These vile criminal vermin fraudulently charged me $ 850.00 for «respiratory therapy» as part of an outrageous $ 2,400.00 bill for a simple blood test and 5 minutes with a doctor. My blood test was negative and I was sent home without receiving any treatment; «respiratory therapy» was never even mentioned, let alone provided. These criminal scum refused to reply to my letter informing them of their mistake and sent debt collectors after me. Avoid these common mafia rats like the plague. I will be suing them. What a headache. I repeat, avoid these criminal rats like the plague.

They should rename their emergency room to «waiting room» because that is how it’s like in there.
I brought my boyfriend in because we both had a hard bike crash on the Guadalupe Trail. He could hardly breathe and we figured he had a fractured rib since it was hurting so much. When we arrived, there was a man taking down information for their EMR. Behind me was a boy with a biohazard bag waiting to get his info taken in.
The whole wait time was 1.5 hours and God knows how long it took before the boy got taken in. We were called in by a nurse and then waited again for the Dr. to help diagnose what had happened. He recommended we do a x-​ray and we agreed. It took another hour just to get his xrays done.
Luckily in the end, my boyfriend only had a contusion instead of a fracture. Still though, if he had a fractured rib, do we have to wait that long? The nurses look like they didn’t care. I, myself, will be graduating from a healthcare profession soon, and I sure hope I don’t end up looking like them.

I thought an emergency room. was for emergencies. I had talk to receptionist and told her how much pain I was in and then get hung up on. Thanks

The wait took about double the time it should have. While I respect that this hospital does not turn anyone away, it certainly increases the duration of waiting time. We were immediately entered into the system and seen for the preliminary assessment, but getting a room after that took at least an hour.
Would recommend for convenience, initial expediency, and friendly staff, but not in the speed department.

I hated waiting 1 hour with severe pelvic cramps during pregnancy and 101 questions while I was standing in obvious agony, but once I was called back, everything went by fast. The nurse was prompt, the ultrasound was done in my room (super convenient unlike every other ER I’ve been to). Total ER time was 3.5 hours.
I also love the statues!

$ 4000 for a 1 hr ER visit for my girfriend. All they did was blood and urine test. Doctor came to tell her the test results were fine, and got billed another $ 600 for his 5 minute consultation. Insurance only paid $ 3000 so I still paid $ 1000.
This hospital is a prime example of is what is wrong with privatized healthcare in the US. Hospitals can charge what ever the hell they want because we don’t have the govt to negotiate on the patients behalf.

This hospital used to be my go to place for all emergencies but they now lack on call doctors and their staff suck at putting IV in! The staff in radiology have even complained that they hate there job to me. I will never be seen here again!

Decent and prompt care for a small laceration and 10 stitches but they wouldn’t tell us the price ahead of time so we could decide if we wanted to use their ER or wait until morning and go to our doctor.
O’Conner charged $ 4,000 for the hour and the doctor charged separately $ 556 for the few minutes he was doing stitching. Our doc would have charged around $ 200.
This hospital practices ambush billing. I was born in their old hospital but have no intention of returning.

First off I’m feel funny about Unilocaling a Emergency Room. But, I check-​in on my trusty Unilocal app so here I am giving my opinion on O’Conner Hospital Emergency Room experience.
My Dad happen to have a doctors appointment. He had edema with an irregular heart beat. This couple have been a dangerous situation it he didn’t get admitted as he did. He was taken into the Emergency facility around 12:00 noon and was given the appropiate medication to bring the water retention that was in his feet. Also, his irregular heart beat he was intreventious every 4 – 6 hours to slow the heart rate. Winthin hours his life came back to him. He was so week berfore he check in. And like a miriacle he was joking and looked great. They suggested he be admitted and by 6:00 he was put in a room.
I was so happy that my father came to the O’Conner Emergency room. and not VMC. This emergency room is small in size but, large in service. I was confident with their diagnoses of my father problem. And that they wanted to keep him for a few days.
Unlike VMC you don’t feel like you been left out in the waiting room until you number come up. or when you faint.
I have a special thanks to all the staff that helped my father. … Thank you and god bless you.