Nordstrom Rack

I love this place! This happens to be my favorite Nordstrom Rack location, I bypass two others close by my house just to come to this one. I admit I have been on a Nordstrom Rack kick lately but for very good reason *wink*. This store is a bit small but I really like the layout, as soon as you walk in the handbags are right in front of you and the cash registers are off to the right. As you keep walking in you will see that the sunglasses are located right by the registers as is the perfume, to your left is the Men’s Section and so on. Along the whole back wall that almost wraps around the store are the shoes.
I always find a good deal here even if I’m not looking for one and in my opinion they seem to be the only location that carries a good amount of Kate Spade handbags and they are often $ 100 or less depending on the style and material. They have carry a large amount of TOMS which is right up my alley since I’ve recently become obsessed with those shoes, I always find a good deal on those as well. Their eyewear selection is also nice, I have no problem finding a good pair of designer glasses here for a reasonable price. I just love the variety here and that I always find what I’m looking for and even find things when I’m just browsing. I do however have one complaint and it would be the women’s clothing, I don’t feel as though they have variety when it comes to jeans and you have to really look through the racks if you’re looking for something in particular.
The service here is wonderful, the employees here seem to really enjoy their jobs and will go above and beyond for the customers. Help is easy to find if you’re looking for something and I normally see 2 – 3 people on the sales floor available to help with questions and even assist with ringing up customers when the line gets out of control. This is the best Nordstrom Rack ever!

This rack sucks. It’s like ¼ size of the Dublin location and ¹⁄₈ of the SF location.
Super limited brands and Items. I doing bear paw boots on clearance and Zella leggings. That’s it. Usually I can find LOTS of stuff…
Nice staff and attached to the mall, those are the only real perks.

Friendly and pleasant associates. They make returns so easy I always end up buying more.

Not only are the employees kind of unhelpful, the bathrooms are DISGUSTING AND MESSY AND DIRTY, guess they don’t care about that just as much as helping customers, sad.

My gf loves to shop here so we come here often to check out some fashion clothes or return some items. They have many good brands that were not sold from the regular Nordstrom. The staff were friendly and you can notice them with their bright green tshirts lol.

I always find myself at Nordstrom Rack even when I don’t need to buy anything, but when I am on a search for something, I come here and I find the greatest deals on an item. Customer service is always at its best and that’s one of the main reasons why I choose to come back, not just for a good deal. I’ve had no problem with bad customer service at any Nordstrom Rack location until today.
I came in to this location to return 2 makeup items I bought as a gift for my friend but changed my mind. After I told the worker (to be un-​named even though I want to put her name on blast) that I was making a return, she speaks with an attitude, «we don’t take cosmetic returns». She continues to give me this b**** face and more attitude as she speaks to me. So I just quietly shut up and let her do her thing. She snapped the receipt at me and told me to have a nice day in the most rudest and unappealing voice. I honestly didn’t know that was their policy otherwise I would have returned it at the location I bought it at. It’s just that I was close to Oakridge at the time so I thought I may as well just come here. I thought, maybe that’s why she started snapping at me but she actually gave me an attitude before I even spoke.
But seriously girl, if you’re having a bad day, take a breather and think happy thoughts. Your bad mood affects everyone around you and it affects the business as well. I’ve worked in retail so as a customer, I know to not set a worker off when I know they’re not in the greatest mood. You never know what they’re going through. But as a worker, you also have to try your best to not let your mood affect your customer.

The 1 or 2 decent staff members here are grossly outnumbered by some incredibly rude ones. This place is terrible. Dirty, poor customer service & communication, staff frequently disappear when you need one, and the patrons themselves are a hot mess. It’s akin to a flea market inside a zoo next to a prison. I’ll try again on a weekday but it will be a while, this place is out of control.

Love this place… I get lost in here every visit and always find more than I plan to! Also come here to return any online purchases and they are awesome! My go to place for jeans and shoes. Ooooh the shoes…

Hello Nordstrom Rack! Please update your Unilocal.Your business hours are not up to date. Thanks! One of my favorite stores! =)

Most ugly costumer service ever!!! Wasn’t my first experience at this location… Usually I like Nordstrom rack in Saratoga anyway.
Will never go back in here again uuuuuffffffffff!!!

Usually I don’t try clothes … But today I had an extra time …
Woooowww what a bad service !! If I knew they hate their job that way I would stop buying there long time ago! And the ones wearing green T shirts when they see you holding clothes ready to pay they run or hide from you!!!
Such a big deal to buy some «grocery shopping «clothes … I really don’t need that! Uuuuuufffffff

this Nordstrom Rack is smaller than any i’ve been to in the bay area.
men’s selections seem anemic and pricey. bigger issue was my size was not in stock.
found sweater/​t-​shirt (michale cole?)@12.95, sadly L size too tight.
hardly any shoppers present.

For the most part things are in order of sizes, which helps.
Love the variety of shoes!

I love Nordstrom and Nordstrom Rack. I’ve decided that I will not spend a penny
On this store. Employees and managers lack the training on how to provide an excellent customer service. With so many bad reviews I realize that it’s not just me feeling this way about this store. I usually give second up to third chances before I decide to finally stop shopping to undeserving stores. Latest encounter was with a male caucasian man. He claims to be the manager. I asked for help and no one showed up until after a good 30 minutes. He came and helped another customer who just got there, so I asked him and told him I’ve been waiting. No apologies whatsoever… he said” I just came here and I had no idea”. So they don’t communicate to each other then… I wanted to walk away because instead of making up with such lame excuses he also proudly gave me his name and stated he is the manager. I ended up returning my purchase because I found the same exact one at Saks fifth outlet and with a better service. Yes your items are at good prices but consumer also needs that customer services. I hope they instill that to the minds of some
Employees that works there.

CASHIERS ARE SO FCKING RUDE. Just because you hate your job don’t take it out on your customers.

This location is smaller than most of the Nordstrom Racks I’ve been too, but it still did not disappoint.
This location has a large variety of clothes and an even larger variety of shoes! The purse/​handbag section is not huge, but the still offer a good variety of different brands and different styles. The clothes is organized well with racks labeled by sizes and brands. There is rarely ever clothes or shoes on the floor too. The shoe section is probably my favorite since the selection is huge. The shoe section wraps around half the store, organized by sizes and with a separate section for the more expensive designer brands.
The customer service is good. I’ve never had any trouble finding anything so the only customer service I’ve experienced was in the fitting room and when paying. I have always found the employees to be friendly and welcoming.

What’s better than getting top quality clothes and shoes at great prices? This store is like a higher end TJ Maxx. Everything is fairly well organized and it’s always easy to find cashiers roaming around that will ring you up on their iPhones! My friend got an adorable pair of straight legged Hudson jeans for 29.90. I found an Eileen Fisher sweater for 21.90 and an pair of Lafayette plum jeans for 19.90. I don’t always do so well there but I scored today. I always leave with at one great find. It’s much smaller than the Saratoga Rack but that means less racks to search through!

This Nordstrom Rack is smaller than the one’s that I like to go to but it’s at a mall so what do you expect. For the size of the store, it’s not too unorganized and messy, they manage to keep it pretty clean looking. They have good deals on a lot of high end things so just look for it and you’ll find something I’m sure. The staff is friendly and the prices are pretty good considering they carry a lot of expensive name brands. When they are freshly stocked, it’s heaven in there so just make sure you go in on a day where they get new stuff.

This whole review is really just to nominate a certain employee that helped me today to «Employee of the Month» (if there is such a thing). Keep in mind, I love Nordstrom but never find anything at Nordstrom Rack. So for me to give 5 stars to this place shows how really wowed I was with the certain customer service I got today.
I really wished I got her name but she worked today and has dark brown hair with I want to say faded purple hair on the tips? I also want to say her name starts with the letter «M»?? So manager of this store please kudos her for the amazing service!
I came here to return 3 pairs of shoes I bought from HauteLook. I came to the register and «M» (that’s what we will call her for now) was amazingly helpful and didn’t rush me at all knowing there was a super long line. She got on the mic and asked for more help at the registers while she took the time with my return. The reason why my return was complicated was because with HauteLook purchases they can ONLY refund the way you bought it. Well I bought it with a card that I no longer have because my card was compromised. She processed my return and their printers to print out my receipt were not working at the time. She took the time to call the 800 Haute Look number and ask for them to email me the receipt (which I got instantly on my phone) and she talked to them about my compromised card and got it all worked out for me!
I will tell you right now that with sales associates at other retail stores would have rushed me because of the long time, probably would have been rude because they’re tired on their feet all day and don’t want to deal with a complicated return and this rude associate would probably tell me they couldn’t process my return because of the compromised card and would tell me to call HauteLook directly. THANK GOD NONE OF THIS HAPPENED AND I HAD «M» COME TO MY RESCUE!
Thank you «M» ;)

I’ve gotten some great deals on clothes, shoes, and hats in here. The service is always really good too– If I can’t find a size, the sales associates are more than happy to go out of their way to find it in another store and put it on hold for me so that I can pick it up.
The great thing too is that the sales associates aren’t hovering over you like they sometimes do at the regular Nordstrom’s because they work on commission. Here, you can roam around freely with no one bothering you.