New Stone Remodeling & Supply

We wish we would have visited Unilocal before going to their shop. The reviews from others don’t lie; two stars says everything about you need to know about their business. We guess that is why they are remodeling their store hopping to get better business. No matter what they do to their store, nothing will improve if they are not willing to change the way they treat their customers.
We own an apartment and saw an ad on Craigslist advertising several display cabinets for sale. We visited their store on December the 8^th. The price listed at $ 10, $ 50, $ 90 for each cabinet. We were there around noon and we were helped by one of the owners (the husband). He was helping us to figure out if the cabinets would work out for our kitchen layout and told us if we bought the whole set of cabinets the price would be $ 50 each. We spent about 10 minutes figuring out how many cabinets we could use and how many more we would have to order at the regular price. When his wife arrived to the shop, she began assisting us while he helped other customers. After we told her that we are would like to purchase that sets of cabinets, she quoted us at $ 90 each. We turned to her husband and mentioned our previous conversation indicating we could purchase the whole set for $ 50. He showed no commitment to our previous negotiation, indicating that, «Oh my wife doesn’t want to sell for that price.» They started attempting to further negotiate to a higher price, telling us how great the cabinets were. They want us to paid $ 1000 for about 12 used, cabinets not in a great condition, they won’t fit perfect for our kitchen. We could only use ¹⁄₃ of the cabinets and in addition we have to pay for storage space to keep them until we ready to remodel.
This situation was just untenable so we left the store. For us, the principle is more important than the costs of the cabinets. As a business, they should know that their word and integrity should be priceless. We don’t see how anyone can trust the quality of their merchandise, their recommendations or anything else. Our advice for everyone out there is to find a business with better ratings than two stars. BUYERS BEWARE!

I recently bought kitchen and granite from this store and had overall very bad experience. First, price is ok… nothing that would make them the best. The only reason I went with them was because Jenny, at front desk, spoke good english, was easy to communicate with and was very courteous.
So after buying the stuff from them, finally it was delivered. Few things were missing — crown molding was not the right shade, pull outs were not installed and cabinet doors were installed in the wrong direction. Of course in 10 minutes they took to deliver, I could not check everything. So after the cabinets were installed, I called to inform them cabinets were not installed correctly and requested them fixed.
Owner’s response was that «he installed it himself so could not be wrong». So I sent the plans (from their own shop) as well as picture of cabinet to prove that it was mistake on store’s part… the owner refused to budge and ignored my pleas for help. Furthermore, I asked for help with pull out installation (every friend I know had theirs pre-​installed) and was told to pretty much to go to hell (because they had been paid their amount).
When I told them that the contractor would take $ 100 to come and fix the pull outs, they gave me a deal to pay them instead. This was amazing… I had to pay them for their mistakes!!! Given absence of kitchen for so long, I had to pay them to come and fix their own mistakes. While the owner was at home… he put back cabinet doors with a wide gap in them. so I asked him to tighten the screws so the doors are aligned (literally it required him to pick up the screwdriver and tighten 2 screws — 3 seconds tops)… and he smirked on my phase, shook his head and did it grudgingly. I guess I had not paid him so he did it.
Remember this shop has very few choices and they almost don;t have anything in their warehouse. they buy everything from Hayward and place a decent amount of markup before they sell to you. I only found out when I asked them to replace the granite as it was not the right size… I was asked to go pick it up myself from Hayward. there I found out the markup they were placing on everything. Even then the choice I got to choose from was bad — 2 pieces out of total of 2 pieces!!!
The only good thing in the whole experience was Jenny — store front lady. She is nice and courteous and does take care of you as much as she can. But given the worthless owner, there is only so much she can do.
All in all —
* Owner;s customer service — 0 STAR (Horrendous !!)
* front desk lady (Jenny) — 5 STARS
* Choices in store — 1 STAR
* Price — 2 STARS
* would I recommend this business to my friends — ABSOLUTELY NOT
* would I do business with them — NO WAY (even if I get it for free)

In reading the other reviews of New Stone, you would think this would be the company from hell, but I experienced the opposite. Jenny, the office manager and coordinator, was very helpful. She sat with me to explain all the options, how their cabinets are made, and how long EVERYTHING would take. My husband and I decided to use New Stone because the prices were very reasonable and they seemed very knowledgeable about kitchens.
After it’s all said and done, I’m SO happy we went with New Stone. They were fast and diligent (I know, kind of hard to do). Plus they made sure that any holes in the walls were patched, all the appliances were working, and the job site was clean at the end of each day. Ultimately, the kitchen looks fabulous. I haven’t had a single person walk into the kitchen without saying how great it looks.
If you’re looking to do custom cabinets, this isn’t your place. However, if we would have went with custom cabinets, it would have been nearly triple the cost and the cabinets would have been almost the exact same size. These cabinets fit my kitchen perfectly, and we don’t have a standard kitchen. We went from a U-​shape to an L-​shape with an island and everything worked out just as planned.
If you need a kitchen and your budget is a little tight, call New Stone. If you have doubts about their work, contact me and I’ll send you pictures of my kitchen.

These guys remodeled our bathroom about a year ago. I waited this long to review them because at first I wanted to see how things went for the 1^st month, then forgot. I remembered now because we just got a new roof and reviewed them.
Pros: They were the cheapest supplier we could find that didn’t seem sleazy (though at this point I’d say yes, they’re sleazy.) Many of their materials looked nice. I haven’t had problems like the other reviewer had of granite fading, that’s been fine and the tiles they used seemed good enough. However…
Cons: They cut a ton of corners. They didn’t put shut-​offs in our shower lines (that’s like $ 1 extra cost to them), they vented the exhaust fan into our attic space (found out a year later when we got some good roofers who caught it), they didn’t float the shower walls which meant the morter cracked all along the edge of the wall to floor, letting water leak into the subfloor (just repaired that again), the lights in the fan (guaranteed to last 10,000 hours of use) went out within 2 months, they said its a complete bathroom job but didn’t paint or sand the mudding even, and about 5 other things I don’t even remember now.
We called several of their references before working with them, all of which said positive things about them. I can only assume these were carefully chosen.
Overall: If you’re looking to flip a house or just make a bathroom look good to sell the house, these might be your guys. The work did look nice once we painted, but I wouldn’t use them for anything you care about.