Mobile Kangaroo

Came here to get my shattered iPhone 6 screen replaced, they did it super fast and it was great. But then I noticed that my Siri wasn’t registering my voice and speakerphone wasn’t working, so I brought it in. It was a couple weeks out of their warranty and the guy working behind the counter called his boss to see what could be done, as my phone was in otherwise fine condition. They honeyed it, my phone is back to working perfect again and I will definitely be telling my friends and you to come here.
Also, I think this guy is the only employee and he’s always so patient and nice! I can’t remember his name though. So mobile kangaroo guy that worked on my phone 12÷19÷15, thanks!

I highly recommend this Place!
I was attended to by Miguel. He is friendly, he gave me a few tips about phones and he is very efficient! I thought my broken screen would take more than a couple of hours to fix but it was done in 20 minutes!
I am glad I stopped by Mobile Kangaroo, Winchester

highly recommend!!!
came in here when they were closing, with a badly cracked iphone6, I couldn’t even see my screen and the touch was messed up. Miguel was super friendly, told me he could have it fixed in 25 mins. I waited about 15 mins and BAM! my phone was better than new!
Miguel was super helpful, told me which screen protector would protect my screen the best, offered me great deals on iphone6 cases and not to mention the awesome piece for fixing my screen!
This is the place to go for iPhone repairs!

Beware!!! They stole my iPhone battery when I just paid for a screen replacement. Apple cannot help me because there’s a fake battery in my phone and now my phone dies every 20 – 30 min. They stole my battery and gave me a generic when I only wanted my screen fixed. Do not go here unless you want them to steal parts of your iphone.

The guys who work at this place is great, got my iPad Air screen repaired unless than 2 hours! Could not recommend them enough!

Big thanks to Steve from Mobile Kangaroo for saving the day. My Son’s Samsung Galaxy Tab froze up and I was unable to do a reboot. Steve was able to diagnose the issue right away and had the tablet good as new in no time. Great service and super friendly! Definitely coming back to have him work on my iPad Mini next.

This is one of those reviews where you really wish Unilocal offered a 0/​5* option. And this is the first time I’ve written a negative review, too!
–My wife and I move from Vancouver, BC to San Jose, CA. We both want to use our phones on T-​Mobile, but my wife’s Samsung Galaxy S4 mini (from Rogers in Canada) needs to be unlocked. We’re referred to Mobile Kangaroo.
–We visit MK and begin to tell Steve about our SIM unlock request. We mention we’re coming from Canada and have been using a Canadian service provider and he tells us that it’ll be 3 – 5 days before the phone is unlocked. He offers a $ 10 discount because T-​Mobile suggested it’d be cheaper and we pull the trigger.
–I get a call the next day asking again what carrier we were using before. I’m later told that there might be an issue. He offers to call me back. By the end of the day, I never end up hearing back from Steve.
–The next day I decide to call Mobile Kangaroo and I keep getting transferred to the Santa Cruz location. After 2 hours of trying to reach Steve, I finally reach him. He tells me that 1) it’ll NOW take 3 – 5 BUSINESS days before the phone is unlocked and 2) that because it was an international unlock, they lost money over it. This is the point where I felt incredibly mislead and upset. I requested that I’d be given a discount due to the poor communication (even if 3 – 5 business days is standard and I have a lack of experience with these sort of things, I think it should be made clear from the beginning that it’ll take x amount of time or that the job will be finished by this specific date). Steve tells me that he’ll ask his manager and get back to me.
–The next day I receive a call from Steve apologizing about the mix-​up and also that he spoke with his manager, Thomas Alexander, about the discount, and they used the excuse that because they lost money doing the international unlock, they can’t offer me a discount. Once again, this is really upsetting, because it’s not my fault that they forgot I was coming from Canada or that we were using a Canadian phone. After some back and forth bickering, I give up and just request to speak with the manager, as Steve was starting to lose his cool. Steve tells me that I can only e-​mail the manager, Thomas Alexander, so he texts me the e-​mail address.
–I write a long lengthy e-​mail to Thomas Alexander and I describe pretty much what I’ve already written here. He replies about a day later simply saying:
«Hi,
Sorry to hear this. I checked the status now and it came back as no code found. So we cant unlock this one. You can get a full refund from sj store. Once again sorry for the inconvenience.
Thanks,
Tom.»
Sooo.after all this waiting and frustration from both employee and customer, you’re telling me that it was all for nothing? Yeah. I’m never coming back here again and I hope through this long review, I’ve save all you Unilocal’ers from going through the trouble I had to go through.

Alex from Santa Cruz THANK YOU! Helpful, efficient. 5 stars for great service. Thank you!

IPHONE USERS DONT USE 3^rd PARTY BATTERIES
Came back to this place to use my 15% off my next service (my first time I replaced my rear camera and they did great. 5 stars for that) to get a battery swapped for my iPhone 5s since it would die 50% in 3 hours. Apple charges $ 80 for a new battery or will replace it for free if your 5s was bought during 2012 – 2013 (gotta check
for details). I didn’t wanna pay $ 80 so I thought that getting a third party battery would be okay. DON’T DO IT. Mobile Kangaroo switched out my battery twice, but my phone was still dying at the same rate as the old battery. And because I went third-​party, apple refused to service my phone after that. I ended up buying a new phone off craigslist. Spent $ 200 overall for the new phone plus the failed battery replacement. Lesson learned.
That’s just my experience with batteries at this place. I’m still willing to come here for other replacement parts but do your research and see Apple first before you result to third-​party.

SIM card on new phone was stuck. Juan came through again for me and was able to get it out of the phone. I would recommend Juan for your cell phone, laptop, tablets & PC/Mac’s repair. Keep up the good work Juan!

Horrible Customer Service & Business Practice. Read below and judge for yourself:
Phone Call:
Me: «How much to replace iphone 5S screen:
K: „$ 69“
Me: „How long does it take?“
K: „~20 minutes“
Me: „Do you have all the parts in stock“
K: „Yes.“
After seeing their previous reviews, decide to go with them and purchase their Unilocal deal. Drive into their shop to get thing fixed.
In Person:
Me: „I called to have my 5S screen replaced and would like to use the voucher“
K: „Wait, how much did I quote you“
…guess it’s different depending on when you cal?
Me:”$ 69»
K: «Oh, with that price you can’t use the voucher»
Me: «Where does it say that or how would I know?»
K: «Well, I also don’t have the parts for a white phone»
…Please see earlier when asked if they have the parts!!!
After trying to tell me that I would have to leave my phone there, decided to leave and would rather lose $ 10 then give business to a company that operates like this.

I have been using service at this place for a few years now. I came here first time to have my iPhone 3GS unlocked, fix broken screen for iPhone 5, iPad 4. Ali has been doing a great job to get things done faster than I expected. I definitely will continue using his service hopefully nothing will happen to my iPhone 6+.

This place is so worthy to check out that I will take my time to give a review.
My coworker recommended me this place after I told him that the mall kiosk, which fixes phones, charges almost $ 200. On top of the overly charged price to fix my cracked screen, it would take them two to three days to return my phone to me. No way. I need my phone ASAP.
I held off on having my cracked screen fixed which in result did more damages on my phone. My iPhone not only had a cracked screen, but the LCD was also messed up, AND I was missing my home button. I already thought that it would be really expensive to have all the damages on my phone fixed.
I went to this place and let me tell you, my phone is happy and alive and looks brand new. The cost was really inexpensive! To have the damages fixed only cost me $ 115! On top of the inexpensive charges, Ali, who repaired my phone, only took him about an hour to fix my phone because he had to retrieve some parts needed for my phone to function properly. After an hour, my iPhone is with me! I love this place. Ali was super respectful and very kind!
I highly recommend! They don’t only fix IPhones but also computers and other phones!
I actually went here again because I cracked my screen on my iPhone again and messed up the LCD. NO PROBLEM! Ali fixed the problem and I only paid $ 88, after tax. Only took Ali 20 mins to fix.
I will always go to this place!

I went to Mobil Kangaroo for a cracked lap top screen and received fast, fair, top notch services. I also bought a new computer and they helped me set it up. I recommend Mobil Kangaroo to any phone and laptop repair needs.

This is the place to be when your iphone takes a S&*@! I’ve been here now twice for an iphone 4 repair. I’ve recommended him to 3 friends and they’ve all gone in for his services. The Unilocal Check In deal is awesome and it’s always available. He’s trustworthy and leaves your phone looking like nothing ever happened.
Be aware that different phones cost different prices. You have to call to get a quote or walk in and he’ll tell you what it cost. With the Unilocal deal it’s still cheaper than taking it to apple or anywhere else. You drop off your phone and he calls you when it’s ready. Depending on his workload it can be 1 hour wait to 1 day wait.

Customer satisfaction was 100% great ! I couldn’t have asked for better help. Ali, with his 12 years experience does very good work ! I needed a port replaced on my Galaxy S 3, very reasonable price for repair and he fixed it for me in 2 hours ! Now it works like a champ ! Ali, «who da man, you da man !» :-)

I went in for a cracked screen for my HTC he quoted $ 75.00 wow I thought good deal. Was told he needed to order the part and I said OK. I gave him $ 40.00 for deposit. My phone still worked even with the crack screen. I just pick it up screen is not fixed and the phone doesn’t work.
He give’s me a locked Samsung and stated to me he will give me a code to unlock. I’m still waiting.

When I shattered my iPhone screen, my roommate referred me to Mobile Kangaroo. She had been there before for a cracked screen replacement about 6 months ago and said she had a good experience and the price was good. I called to see how much the screen replacement would be and approximately how long the wait would be. The gentleman who answered (Ali) was very nice and gave me a quote better than the two other places I’d called. I went in and was helped right away. Ali said it would be about an hour and gave me a written estimate (the same he’d given me over the phone). I went back in after an hour and he said he was actually done a little quicker than he’d thought! No surprise in the total bill, it was exactly as promised and my phone looks brand new! He also gave me a 30 day warranty if my screen has any lighting or display issues.
I was really upset that I broke my screen, but at least now I know right where to go for friendly service and a great price! Thank you, Ali!

Called this place yesterday and I specifically said I had a cracked screen on a itouch 5^th generation. Guy asked me if it was a black or white screen. I told him white. He said it would be 75.00. I go today no part and tells me 100.00. He has the nerve to say how can I prove that I was told that price. Really. One thing I hate is being lied too. 0 stars for you.

Brought in my gf iphone. Digitizer and glass was damaged. Eric quoted me price, I agreed to it. In the end Eric replaced both screens and gave phone 2^nd life.
Thanks Eric!