Mio Japantown

Leslie have been extremely helpful throughout our moving process. She was very accommodating with both our busy work schedule and follow up regularly. She always response to any of my emails very quickly and answer any questions or concerns I had before moving in.
My partner and I have been living at Mio for almost a week now. The layout of our apartment is exactly what we been looking for. Great use of space and lots of storage space. We love all the natural lights that we get in the apartment.
Besides a few minors maintenance work, we have nothing to really complain about. Veeray, the on-​site maintenance tech is friendly and take care of any request pretty quickly.

I moved into Mio 4 days ago and I’ve got to say I’ve had nothing but great customer service and a great stay.
After reading previous review everyone should know Essex has taken over and has done a fantastic job.
Our leasing agent Lesley has done an awesome job and made our move quick and easy. There were a few things that needed fixing and Lesley jumped on it and had them fix within 24hrs or less. Our maintenance guy Vee (it’s actually a longer name but I forgot sorry) he’s been so kind and on top or things.
Don’t be scared about the train that goes by cause you’re not going to hear it or feel it.
To everyone looking at Mio I’d say sign up and welcome new neighbors.
We are beyond happy at Mio!!!

I chose Mio for the location and couldn’t be happier. I came to San Jose for a temporary job assignment and Mio is just down the street from my office. Being new to the this area I was shocked to see how expensive rent can be but I found that Mio adds great value to the expense with beautiful amenities and a very professional staff… Leslie is a sweetheart!
I have the one bedroom apartment with sidewalk access so my car is parked steps away from my front door.

I signed a lease with Mao and about 2 week prior to the start of the lease I called to check on getting the keys and parking assignment and I was told the apartment would not be ready. I was out money for the movers.
They increased the rent on the apartment by sometimes 200 and sometimes 400 per month when they re-​listed it.
I decided to move downtown instead.

My lady and I moved in last Friday from another Essex property and couldn’t be any happier. Brand new building, roaming security always on point (even I accidentally stayed in the spa too late), beautiful property and two of the nicest people I have ever come across. Leslie even gave us a housewarming oregano plant. It’s the little things, that make even the bigger things that much more special. I don’t plan on leaving here for a very long time. 5 stars.

Ever since Essex company took over management of Mio everything has been nothing short of amazing!
The maintenance crew is professional, friendly, timely, and thorough (you won’t see a light bulb out for more than a day and they come to take care of your service requests the day after they have been received even for non-​emergency issues). They take immense pride in what they do and it truly shows!
Even more impressive is the management! Leslie and Rochelle go above and beyond to make us feel truly welcome. We recently had a very unorthodox/​complicated request which required a of out of the box thinking and effort. Time and time again Leslie and Rochelle demonstrated the utmost compassion and interest in ensuring that we were completely satisfied with our life at Mio. They are friendly, considerate, and prompt in all their responses; we have not had a lot of experience with property managers but we can only hope that they are all as good as this team!
I know that the prices at Mio are not cheap but I can definitely say that it is worth the premium to live at a place that makes everyday life so trouble free!

I had a good experience at Mio for the year that I lived there. It was my husband, me and my 2 dogs in the largest one bedroom available. We were on the 3^rd floor.
Pros:
Lovely hardwood floors, not sure if they were real.
Dark, modern cabinetry
Gym
Parking garage
Clubhouse
Elevators
Keyed entry/​gated
Mostly working professionals, a few families, a few college students
Diverse in regards to culture
Trash shoot
Salt water spa
Roof top deck
Walking distance to Restaurants/​shops
Close to 880, 280, 87, 680
Close to downtown
Kinda close to valley fair or the great mall in militias
Pet friendly
Cons:
Next to railroad track
View of homeless people living next to railroad track (depends on what side your balcony faces) this homeless man is basically trashing the railroad… I understand that he doesn’t really have a way to dispose of trash or recyclables.
I don’t really have any real complaints about the place. I enjoyed it there. The reason we moved is because we wanted an apartment that was on the ground floor and had a little backyard. We actually moved next door to another Essex property. Move was smooth.

Not much more that I could ask for. I moved in late December, shortly before the new management company came in. If there were extra stars for effort, Rebecca would get them. The property is well maintained and Essex has been very attentive to keeping up details, as well as security. Small issues are dealt with quickly, and the management team is always great. The gym is fantastic, and the salt water hot soaking pool is the highlight for me. There’s even coffee and filtered water. I commute and find this to be a great place to spend my week.

After getting two bicycles stolen off of our patio (behind locked gates, and locked to eachother with a heavy U-​Lock), it’s about time I give this dump the review it deserves.
We moved in May 2015 after selling our home. Mio was exuberantly promoted as an eco-​friendly, upscale living space (and charged as such, obviously). I bought the pitch since we were looking to move out soon, and unfortunately the lack of due diligence kind of cost us.
The first sign of trouble upon moving in was security. Immediately, a couple bikes were stolen out of the garage. Door were constantly being propped open (and still are to this day), allowing anybody to access the area. And then, it was announced that they hired Silicon Valley Security Patrol to do their night checks. FUNNY STORY — SVSP is actually the company that I fired (twice) when I was a property manager way back when, because of their long wait times (still hasn’t changed) and unqualified, uninformed staff (still hasn’t changed). So when Mio decided to go with them (obviously out of affordability — they’re the cheapest) — that was an omen of things to come.
OH YEAH, AND THEN OUR BICYCLES WERE STOLEN. Once again, behind locked gates, and while locked to eachother.
Management — I’ve got to give them credit for saying all the right things to sell the place, but that’s where the credit ends. Simple communication seems to not exist — like when the elevator is down (which it seems to be weekly). See, the problem with the layout of this place is that it’s a football field long, and there are only two elevators… one on each end. The stairs were poorly located, as they send you all the way outside, so if you’re going down to the garage, you have to take the elevator. So when one of them is out, that means you have to walk all… the…way…down to the other one. You’d think management would send out an e-​mail, or find some way to notify tenants when there is a maintenance issue, yes? Well, this is Mio, where common sense and logic take a backseat to «let’s do nothing». There’s been many times where I walk to the elevator with a load of groceries, only to find out it’s not working. No sign on it, no notice elsewhere, nothing. Just nothing happening. I mean, I love walking, but sometimes you don’t feel like doing calisthenics just to get back in your place. And honestly, I have 18-​year old restaurant employees who are more effective at alerting folks when things go awry. What’s even funnier, is when they DO post a sign… but it’s on the first floor only. It’s almost like they’re playing a game called «let’s see how much we can inconvenience the people who pay rent»…and ALL of them are winning!
Utilities — geez, where to even begin on this one. We moved out of our 1948 home which was double the size of our current apartment, and even had a large backyard with a garden. Total utilities/​month: $ 60. Over here? Somehow we’re paying $ 130 cumulative for a 600 sq ft space. The first couple months, the corporate overlords actually tried to charge us $ 80/​mth in water bills. I joked that either a) this is a very specific area of San Jose that pipes in Fiji water, or b) our cat is maliciously turning the taps on high all day until we get home. While option B is still up in the air, option A was debunked since the water tastes like garbage. Nope, that’s just regular SJ water, being charged exorbitantly by some second-​rate accountant at the corporate overlord’s office. One would think that if we only paid $ 20/​mth in water for a larger, more inefficient house that had a garden, surely this place would be cheaper! But once again, the whole logic thing doesn’t really exist here.
Which brings me to the whole «eco-​friendly» drivel that they sold us — probably the most frustrating of all. The A/​C in the common areas is blasted to about 62 all day (partially explaining why our utilities are so high). The conference rooms were poorly planned with large windows facing the west, meaning any meeting past 12 will be taking place in an oven.
This is a poser of a «luxury» property that was built like garbage and managed like one as well. We cannot wait to vacate. Stay away.

Wondered in to see what the «move-​in special» was. I was greeted immediately by Ashley which took the time to walk me through a tour and told me all the options I have with a smile
Everything here is modern. Gray hard wood floors, cool white countertops, the lamps, a nest, etc
Also comes with plenty of places for people to work. Kind of reminds of a dorm, but nicer looking. Bocce ball, BBQ grill, community room, meeting rooms, pool tables, gym, free wifi (in community areas). Two elevators. Coffee in the front?
Pricing is relatively reasonable. 760sqft 1 bedroom for $ 2650 but with their move-​in promotions, it becomes around $ 2400ish. I know, I can’t believe, that’s reasonable now. Maybe if you are reading this in 2017, you’ll think how cheap it is.

I don’t live here, but this review is in response to excellent treatment and consideration provided by the Mio staff. My email was responded to promptly and I was invited to tour anytime between their office hours. Their website does not do the community justice. It needs to be seen in person! The community is well kept, love the super large salt water spa, and best of all their dog friendly! I decided to lease an apartment right near my work to avoid commuting, but Mio was right in second!
Also the rooftop deck has an amazing view of downtown San Jose skyline.

I was visiting friends and attempted to use the facilities and what a disappointment. The jacuzzi did not get hot, the fire pit did not work, the gym equipment did not work, there were no towels in the gym, there was dog poop all over the property. It is a new complex, but they need to care for the ambient and for the facilities that their residents, etc pay for and should receive the services in return…

I’ve had a fabulous experience living at the Mio. We love how upscale and modern everything is; the furnishings, wood floors, and fixtures are all great quality. The amenities are also great. The rooftop deck is the perfect place to enjoy an adult beverage or read in the sun :)
The location is central and in walking distance to so many good restaurants.
We moved from SF and Ashley (the manager) was extremely professional and made our moving in process super easy. The staff is always available to answer questions, and they’ll even paint an accent wall for you. So glad we found this place!

My very first visit was a disappointment.
Do not be deceived with their website pricing and photos.
Also the manager Ashley is not very good at giving tours at all. She just went on ahead showed us what she needed to and didn’t really ask us any questions when we walked into the office.
There was a security trailer parked outside next to their office trailer that looked really unprofessional next to the building. Just walking in the location to see that view was unpleasant and uninviting at all especially when the trailer is right next to their so called «Luxury Living» apartment.
This place is not Luxury living like what their website describes.
Yes everything is brand new but the location is a complete joke.
It is located near Japan town but is literally right behind a rail road track where it gets loud when it passes by!
The female manager Ashley who toured us did not even mention that to us, we had to find out when we where leaving the building right when getting into our car the train came by and passed and was loud! I wished she mention that in our tour instead she blabbered on how luxurious the community was. The place is all hardwood flooring up until the third floor. It really has a lot of echo in the building and the cabinets and sinks have the similar type of style like Avalon apartments.
There was homeless people walking around the tracks and graffiti on the walls. Stating Luxury in their website site was a JOKE! to be advertising that. Any place that is a Luxury apartment will not build a place by train tracks where homeless people roaming around and graffiti on walls.
This place is a typical party place for all college students in the area rent out too.
The female manager Ashley spoke like she was a 17 year old.
Unprofessional attitude and will not be renting at this location.