Ming Li, MD PhD

I would give this «doctor» a minus 5 if I could. I have never seen such filth in a so called medical office. The front door was held open with a rope; the floors and entire office was beyond dirty. There wasn’t even a nurse in the office. The doctor was wearing dirty sneakers and socks. She didn’t even have a white coat on like every other doctor I’ve ever seen. She was greasy and dirty looking. I wouldn’t take my pets in a facility like that! They didn’t even take weight or blood pressure readings. I could go on… but why? Stay away from this place.

I’ve been going to Dr. Li for such long time! She is a great Doctor! However, the location is not the best, the parking is rough, the waiting room is way too small and the wait time is extremely long! Dr. Li really dedicated her time to each of her patients! She knows how to control the Thyroid Gland and other issues! She will get your health and thyroid levels under control!

Dr. Ming Li, is a great thyroid doctor. Actually one of the best in the Bay Area. We have been going to her for years. That being said, we know a lot. The front desk reception girl, could be very lazy at times. She sometimes won’t call you back to confirm an appointment and you will have to try very hard to get through if you plan to call. If you really get to know the ladies working there, (the insurance lady and the reception lady can be very nice) The main problem with Dr. Ming Li’s office is that they really over book, EVERY. SINGLE. TIME. we go there. We normally have to wait about an hour to be seen and our appointment will normally only be between 10 – 20 minutes, sometimes a little longer. This is why they always tell patients to park in the structure and not outside in the one hour parking, because you can and you will get parking tickets in this medical building. Plan to be here a while! She is very knowledgeable about thyroid but at times can come across very mean (saying that all thyroid patients are not the smartest «dumb») A little ignorant for someone who went to medical school to say. Overall, we tried a different thyroid doctor but after a few months, we came back, due to the lack of good thyroid doctors in the Bay Area and everywhere to that matter. She has known us for a long time and we have created a great thyroid doctor– patient relationship. For that reason, we have gained trust in Dr. Ming Li, but things need to be dramatically improved in the office.

She’s a five star doctor. Great lady. I’ve been going to her for years.
That being said, I’ve had experiences where I’ve called 7 or 8 times in the same morning only to be disconnected or be put on hold for really unreasonable amounts of time.
Also, the lady who handles insurance is not the nicest in the world.
I’m going to try one more phone call to get an appointment and if that doesn’t work, new Dr. for me.

Dr. Li herself is quite knowledgeable and is a good doctor. My first appointment was set for 9:30, I ended up seeing her closer to 11 a.m. No apology from staff or doctor. Not professional but okay strike one.
A couple months after, I had a minor issue that I needed to discuss with the doctor. I called numerous times throughout the week and got either a busy signal or an answering machine — all calls were made during business hours, not even during lunch! Strike two!
Finally got a hold of them and spoke to a secretary whose english was poor. She could not understand what I was trying to stay. She then started to get loud which confused me since I was the frustrated one and was professional enough to keep my composure — so now she’s angry with broken english.GREAT. I asked her to please have the doctor call me. I asked as nicely as possible since I could tell she’s the type to «lose» my message. And guess what? No phone call from the doctor. Steeeerike Three, I’m out! Found a different doctor with a front staff that answers with a smile and is completely professional! (Dr. Margaret Lee in Los Gatos).

I’ve been a patient of Ming Li for years. It was a bit off-​putting initially having to bring cash to pay up front, even though she accepts my insurance. I’m happy to overlook some of the unusual aspects of the way the office is run, writing them off to cultural differences since Dr Li is an excellent endocrinologist.

this is the worst place I have ever been. 10 am appoint, but I was kept waiting until 11am. just several words from doc I am charged 62 dollars in advance. the office manager is rude and unorganized at all. will never go to this doc in the future.

945am appt. Office opens at 9 or 930am. Finally see Dr @ 1030am for 2 min. Please Lord cure me so I never have to go here again!

Dr. Li’s office is located in a not so great location, but her service was efficient. She gave me time to explain everything and ask all my questions and walk me through all the fundamentals. Then she proceeded with diagnosis and procedures. I got in and out of the office within an hour, very efficient and informative.
Copay is taking in cash or checks only, but her staff is also quite efficient and helpful.

Pros
–Office in a tall building with a nice view
–Knowledgeable, took the time to explain physiology
–Communicated with previous doctor at Kaiser
Cons
–Busy downtown location, park can be a pain
–Poor bedside manner, Dr Li told me that «all women» of my culture are «big», disregarding the fact that medication slows down metabolism which can cause weight gain. I felt that was ignorant of someone with a medical degree.

I came to see Dr. Ming Li a year ago after years of various symptoms significant of serious endocrine diseases dismissed/​no cause figured out by other physicians I had seen. Other physicians ordered tests or were afraid to order tests because of insurance reasons, but couldn’t interpret their results and just sent me on my way.
The first time I saw Dr. Li, she was empathetic, thorough and ordered all the tests she felt were necessary to diagnose me and then suggested follow-​up at Stanford Medical Center. She even called me at home to make sure I was alright and that I had received an appointment at Stanford. It was Thanksgiving time and she also wanted to make sure that if I had a problem over the holiday I had a way to contact her. You don’t get care like that very often nowadays.
It can take 2 – 4 weeks to get an appointment with her, but her secretary, Lisa is good at keeping a call list with names of those who want an earlier appointment. Usually there’s a cancellation and she calls you to come in earlier than you’re actually scheduled. There’s often a wait in the office, but that is b/​c she takes time with her patients. When it’s your turn, she will give you the time you need.
Dr. Li accepts most major insurances and co-​pays or other payments due are expected at the time of service. They only accept cash or checks, no credit cards at this time. Office policies are clearly stated and given at the time your new patient intake papers are sent. I think this is good so there aren’t misunderstandings in the future. Her office staff is good about getting pre-​authorizations from your insurance for tests/​imaging should that be required.
There is a Quest Diagnostics lab in her building which is convenient if she orders blood work (and you’re fasting at the time or your tests don’t require fasting).
I will continue follow-​up with Dr. Li and would recommend anyone with diabetes, thyroid diseases and other endocrine disorders go to her for care.