Mike Baxter – State Farm Insurance Agent

I first want to state that Mike Baxter was not to blame, and he had no control over what State Farm did to their long term loyal clients.
My home was burglarized a few months back. I filed a claim with State Farm who has my homeowners and car insurance policies, for the loss. My total loss from the burglary (what I could prove anyway) was in excess of $ 65,000. I have been with State Farm for over 20 years, 17 for the home I live in now. I received just under $ 9,000 for my losses due to limitations in the policy I was unaware of. In these 20 years I had one other small claim for a flooded bathroom due to roots that had grown into the water pipes. I have never been late on a payment for my homeowners insurance and even have it paid by my mortgage company to ensure this. And what I receive in the mail from State Farm to repay me for my years of loyalty is a letter that tells me that due to the fact that I had to file a claim they will no longer continue my policy and are canceling it and will be informing my mortgage company of this. I was horrified and was certain this could not be legal. But after investigating, I have found that State Farm insurance can treat their long term loyal clients any way they want and there is nothing I can do about it. I have now learned that State Farm is doing this to many of their long term loyal customers. So where is the loyalty in return?

Mike Baxter helped me to become insured with State Farm a few years ago and the service has been excellent all the way. He made sure I really understood my coverage before I made a decision (he’s also super nice!). The office staff are all great too– they even let me take care of a payment over the phone when I forgot to mail it on time! Overall, I’ve just been very pleased and plan to be with them for years to come.