Michael & Company

I have entrusted my car to Michael & Company and once again, I have decided to come back to them. Back in June/​July I reported a claim on my car with State Farm Insurance about my car being hit and run. I initially demanded services done to my car to be from Michael & Company. However, upon arriving there for them to estimate my car, they were not friendly… Took them forever to even come out from their office to inspect damages (especially with having no other customers) and after taking pictures of my car’s damages, they told me they would reach out to my insurance and me to come Back in to get my car fix. It’s the beginning of September, AND STILL NO FOLLOW UP CALLS! They even had the audacity to send junk/​advertising mail to my address.
I don’t know what changed here, but I’m never coming back… Sorry, not sorry.

Michael & Company have taken care of our autos for the last 15+ years with never a complaint from us. They are honest about what needs to be done and what doesn’t need to be done right now. They always present in the most courteous way and are always extremely close to the estimates provided. Trustworthy!
Mary/​Patrick O’Meara

I’ve brought 2 cars to Michael & Company over the last 15 years and was pleased with the service on both cars. My last visit was for a very old Toyota with an engine light on, and that needed a smog check. There was a lot going on with my old car, but they broke it down and what needed to be done, and what should be done. They were patient with my total lack of car knowledge and explained things until I felt comfortable.
They also offer rides back home and picking you back up.
The only negative is that they are a bit pricier than other places, but I consider that a part of the trade off to know I’m not being taken advantage of and the. quality of work is excellent.

We have been taking our cars there for years, always great service and workmanship. A little more pricey than some places, but I gladly pay it knowing I get top, reliable service.

We have been going to Michael and Company for many years. We get quick, reliable and trustworthy service every time. We have never felt pressured into doing services at any time. They always suggest what is needed and are quick to tell when something is not needed. We will keep going to Michael and Company!

Both my daughter and I have used this fine company for our cars and they are invariable polite, responsive and up front about the costs of repair. i would definitely recommend them for body work — my daughter also had them put in tie rods in her RAV4.

I am bringing my review down a star because I recently took my car to another location and they brought up that a few things that I had taken care of at Michael and Co need to be revisited. I think this location is great for auto-​body work but for general servicing it is overpriced.

I wanted to wait and see if my second experience was better, but… gotta give them the no.
Pros: They offer to drive you to a place, which is really nice. Also, overall they are friendly, and the office is nice and clean. They communicate frequently.
Cons: They communicate frequently because they don’t seem to ever get all the info they need in one go, which after 5 phone calls in one day gets really annoying. Since they knew what work needed to be done, not sure why they can’t ask all the questions at once. Also, they tend to ‘surprise’ you alot — the first time around, they called to tell me they couldn’t properly align the car and would need to add on a charge for a special mechanical tool, or just do the best they could… ok…this time around, the tires they supposedly ordered before I even left the place for school ended up being not available, so they had to get the more expensive ones, then the wipers also apparently weren’t right so they had to get more expensive ones… it was ridiculous. Best part? they dont always do great work — my car kept rattling after the first adjustment, took it elsewhere and they told me ‘um,.your alignment is off which shouldnt happen this quick’ and rather than immediately own up to it, this mechanic put the alignment charge on my bill as a pre-​auth, saying he’d remove it ‘if they determined it was their fault’. Riiight.
I came in the second time to fix the issues not resolved the first time. They ended up quoting me $ 250 — $ 32 for alignment (they’d remove if not their fault), $ 200 for the tires and putting it on, and $ 20 for the windshield wipers. Ok, cool. At noon we got in touch and the mechanic said the cheaper version apparently no longer existed and they needed to put on more expensive ones. $ 265 was the new quote. Ok, fine — I double checked even «So, you had quoted me $ 250 as the total — you’re saying its just a $ 15 difference, it’ll be $ 265?» «Yes». Ok, fine. Then, at 3pm, I check base again — this time now though, the price is $ 330. WHAT?! «Oh, well the wipers won’t fit your car, see its a unique model so we need to order special size blades». $ 50. Um, my car is a honda civic, otherwise known as the most common car in America. I’ve already since installed myself (and Im not a mechanic) ‘speciality wipers’ i got off amazon for $ 10 a piece. Thanks for trying to rip me off. He almost seemed offended when I said yes, please remove the wipers, I did not authorize an extra $ 50 charge! Ultimately when I get there, the charge still ended up being much more than the $ 265 — apparently, that was just the quote for the tires, not the labor, so in reality I was paying a $ 65 difference in tires and much more than my initial authorized quote, because the initial $ 250 included a removed $ 32 alignment fee and the $ 20 wipers. NOT OK.
The kicker? Despite receiving 5 phone calls that day, spending an hour waiting for my ride in their office in the morning, and oh yeah, being a repeat customer anyway, I got another call the following day — asking for my email. C’mon guys, get it together. And while you’re at it, be honest in your pricing.

Great customer service, good work, very pleasant to deal with! I’ve been going to them for about 3 years with two different cars and they’ve always taken care of me. They are professional and responsive with communication.

They took 3 hours to do wheel alignment. I chose to avail their pick and drop facility and went home. Their call did not come for 3 hours. When I called found that they had wrong number in their system. Did not care to verify that before I left from there. the sales guy Gary hung up on me without apologising. Worst customer exp. Will never choose this company again

A+: Two words = Gary Faules. This gentlemen has a pleasant attitude & top notch customer service approach. This elder statesman reminds me of my grandfather: patient listener, understanding & 100% genuine. Other people in the service department I quickly chatted with echoed the same character traits.
Atmosphere: Although the interior is old & outdated, the inside has a very «homey» feel to it. There were fantastic pictures of outdoor nature & a really cool (funny?) hand-​carved wooden plaque in the top right corner for which I cannot remember the message. Everyone gave the appearance & feeling of a family business.
Bonus: Groupon purchased January 2014 = $ 49 for a four-​wheel digital alignment and road test (a $ 110 value)! If this company had not advertised on Groupon, I would never have tried them in the first place.
Cannot Comment: I did not explore the inner offices and restrooms but things definitely felt clean especially for an old building.
Price: Slightly pricey without a Groupon ($ 110) however the quality *is* above average therefore totally justified.
Service: 4-​wheel alignment performed in just over an hour (right after they opened) = fantastic turn around time. Vehicle alignment report provided was very detailed with Front/​Rear outlining Primary vs. Secondary Angles tested for Initial (printed in Red ink if imbalanced = nice!), Specifications & Final (printed in green ink = corrections made) analysis.
Sub-​par: Nothing. Flawless experience.
Tolerable: Did not have to «put up with anything» once. No bait and switch. What you see is what you get.
Verdict: Honesty is the keyword and that was reflected in the treatment I received. Car was returned in original condition and not dirty whatsoever. It’s disappointing to read all the other prior negative Unilocal reviews and I’m not certain the complaints match Michael’s positive criteria they clearly demonstrate. In any event I will return for a realignment after the Lake Tahoe snowboard season.
#KeepCalmAndGroupon #GrouponNotGimmicks

I stopped going to M&Co years ago when they clearly overcharged me for work (and then sheepishly tried to buy my bad review back) but I always call to get their quote if I have something specific.
Recently I called about doing a transmission fluid flush. The service rep I spoke to is either incompetent or a liar because he claimed my vehicle has no ATF drain plug so they have to remove the bottom of the drain pan and replace the gasket. I just checked the service manual — there is indeed a plug.
I don’t trust them. They lie and try to up-​sell you on unnecessary services.
Caveat emptor.

I used to be a loyal customer, for over a decade. However it appears that their business has gone downhill. Or maybe we never had a problem with their service prior to this so we didn’t realize how they treated people who were not satisfied with their work.
Rather than going into all the details (there’s a lot of details), I’ll keep it short. We spent upwards of $ 2000 and huge amounts of time trying to fix a problem that never got fixed. We trusted them to know what they were doing and I really wish we’d cut the cord and moved onto a different garage right away. They would not replace the very expensive parts they installed that were clearly faulty and wanted to charge us for replacing them. In addition, the owner didn’t show up for an appointment and was very rude about my expecting him to show up (I had changed my whole work schedule to make that appointment). That was the clincher.
After that, we went to a new garage, which confirmed that the axles they’d installed were faulty and some $ 700 later we have the car fixed and have a new garage where we are treated more respectfully.

All auto shops give free estimates.
So I went to Michael and Co. They were polite … no problem there. Estimate for a dent … $ 1600, and this was for an «incomplete fix». Complete fix … $ 600 more.
ok …
Went across the street … same job … $ 600 … for the same incomplete job … $ 200 more for a complete fix.
WOW … what a price difference.
Crossed the street one more time to Spartan auto body. Complete fix … $ 400! They didn’t even try to nickle and dime me for the stickers that needed to be replaced.
Totally happy with my job (see pics on Spartan review). Would the Michael and Co job be better? Who knows … but it would cost 5 times more!

Great Service
I just got back from taking my Airstream motorhome in for a smog check. I’ve been taking it there for about 5 years now to have all my service need done. I also take my corolla there too. They are so professional and friendly. They always get me in promptly and I’m out of there just as quickly. Only place I’d take my vehicles. I would definitely recommend this service center they also do body work, but thankfully I haven’t had to use them for that.

I came here because my Volvo broke down outside the shop. It was close to their closing time but their very pleasant and knowledgable staff helped me diagnose the car on the spot. One of the mechanics even gave me a ride home in heavy traffic. My car was ready the next day when i got out of work. They did a great job and did not over charge. I highly recommend this place and will be using them again if i have car trouble.

Micheal & Company is an honest and quality shop. I’ve been a customer for over 10 years and they have provided great service and fair prices. My kids and neighbors bring their cars here for regular maintenance, major repairs, and oil changes as well and all good reports.
Love the shuttle service also. Very convenient.
I just brought my car in for body work as a result of a pretty major crash and they worked with the other party’s insurance and Michael’s really made it hassle free for me. I really appreciated that. My car really looks beautiful now.
Michael’s is my go to place for all things CAR.

I went to Michael and Co for a simple brake job. They worked hard to upsell a large number of services; I finally agreed to oil change and tire rotation, declined others.
When I got the car back, 2 wheel covers were broken. They claimed this was common, wear and tear, offered to either 2-​sided tape one back on, or sell me one at full price from dealer (but they’d spend the 30 seconds it takes to put it on). It was clear they had broken them, but they offered no compromise or help.
Months later, when I had a slow leak, I learned they had not done a complete job on the tire rotation – they had not reset the monitoring system, so my car mis-​reported which tire had which pressure.
So, if you want:
– high pressure upsell of expensive services
– expensive damage to your vehicle
– an incomplete job
This is your place. As for me, if my car broke down in front of their shop, I’d pay a tow truck to take it some where else.

Both my girlfriend and I have been taking our cars to Michael & Co. for a few years. They always do really quality work, and they give very informative and honest consultations. I hate feeling like I am getting ripped off when I take my care in for work, and Michael & Co. never make me feel that way. They are honest and they really know their stuff.
They also have a free shuttle service which makes the whole process so much easier. Not having to worry about co-​ordinating rides to and from their shop is super convenient. They even offered me a loaner car when my service took a bit longer than they originally expected!

I’m a new car owner and a broke college student, so Groupon is usually my go to with taking care of my car. It was my first time using Groupon with this Michael & Company, and did NOT regret it. Granted I was skeptical of having a new team check out my car, I was only a FIRST timer.
The gentleman at the reception desk, Bill, was very helpful and informative. While his team was doing the oil change, he noticed my headlight was burnt out, so he placed a new one in there for free of charge. Very nice team. Def. going back.