Masuda Landscape Services

I am very sorry to have to write this review but I do not know what to do next and Ken Masuda has not been responsive.
We hired Masuda Landscaping to design our backyard to include upgrading the existing swimming pool, it was a big job. At first Ken was very attentive and his foreman Danny easy to deal with. They would also say no problem to anything that was needed.
Our problems began during the installation of our Bluestone decking around the pool then continued from there. Once all the work was completed within a year we noticed that all the metal fencing that was installed around the perimeter of our property started to rust and deteriorate and in some ares rusted through making that area unsafe. We contacted Ken for help but he said his fence person was a sub contractor and we needed to deal with him directly. With numerous failed attempts Ken’s fence person was no where to be found but Ken continued to use him on other Jobs.
During the summer last year we noticed that our spa was leaking and causing the bluestone around the spillway to deteriorate, we called Ken for help but once again no response so we called a couple other contractors for assistance. After meeting with 3 different stone experts we discovered that the bluestone decking area around our pool and spa (approx. 1,500 feet) was installed improperly and that we would eventually have problems with the stone popping up since it was not installed correctly. The hollow sound we noticed when the job was first completed was brought up to Ken but he said that was normal which turned out not to be the case. His unsupervised crew just did not know how to correctly install natural stone.
For the last 10 months we have tried to reach Ken by email, voice mail and snail mail and still no response from Ken. our very expensive bluestone deck is in bad shape which the other contractors warned us would happen. The grout around most of the stones has cracked or deteriorated, most of the stones have effervescence from water now trapped under the stones and a large percentage of the stones are loose. Unfortunately to fix this problem our entire decking would have to be redone.
don’t be fooled by the impressive portfolio, the follow through of this company has been terrible and we feel very cheated by Ken Masuda.