Massage Envy Spa

the massage was just okay for the introductory price (50 $)…it was supposed to be a 1hr massage but was more like 40 – 45 minutes… I cannot imaging paying 100 $ for this…

I’ve been a monthly member since last November. The first few massages I had there were great. The masseuse was very experienced and did a great job — she listed to my needs and worked on the aches and pains. Also did a hot towel in my feet toward the end which was very relaxing. I was so disappointed when I called for the 4^th massage to learn my masseuse was gone. But I thought, «well, it should be ok if they have the level of professionalism I’ve experienced — the other masseuse’s should be just as good.» I was wrong.
The last 3 massages I’ve had there have been sub-​par. One person was a little rough in her touch and unfortunately had bony fingers and elbows. The next person was yawning throughout my session and it felt like she had no idea what she was doing. She had no idea about how to massage a body. That was one of the worse massages (if you can call it that) that I have ever had. The last person I had was a little better, but the level of expertise is no where near what I experienced my first few visits. And none of these last 3 have done the hot towels or any sort of personal touch. None of them listened to where I said my aches/​pains where.
Contrast that to the massage I got at a ME in Southern California a couple of weeks ago — the woman there was FABULOUS! She was thorough, experienced, gave me the most incredible head/​neck massage I’ve ever felt. And she knew how to work on my special problem areas. I wish I lived there so I could visit the ME and her all the time.
After my last 3 experiences with this location, I am on the hunt for another masseuse at a different ME.

This place is cleaner than any massage envys ive ever visited. Staff is still in training but theyre friendly. Ive seen a few massage therapists and all have been great; as long as you clearly let the front desk staff know of your therapeutic needs.

My massage was heavenly. Got a lot of the knots out of my back.

I have mixed feelings about Massage Envy, but I’ll be fair and honest, so here goes…
I had a 4:45 pm pre-​scheduled massage with Kelly today. Her work was fine and I’m satisfied with her services, so thank you, Kelly!
I arrived at 4:25 pm, filled in some paperwork/​questionnaire — type info and sat. and waited.and waited until 5 pm when Kelly came to get me from the waiting room area. No one bothered to tell me that I’d be waiting an extra 15 minutes. Not cool.
Secondly, the walls must be paper-​thin. I heard, what sounded like, a cordless drill for 30 seconds or so followed by a man’s bellowing laugh. Not sure what that was and I was not hallucinating. This type of noisy environment does not promote relaxation. Period.
Finally-​and I almost cringe writing this– the two young — ish girls as front line staff may as well have been robots. No smile, no greeting, no acknowledgement upon entering; they were just… cold.
Needless to say, there are a hundred other places to partake in a massage and this Massage Envy will not be one of them.
Take note: you have numerous improvements to make.

Maria and her team run a top notch establishment. I have had massages from Lou and Lilly and both nailed it on the relaxation and pressure. Highly recommend!

My husband decided to purchase a yearly membership for me as a birthday gift. The first two visits were wonderful. However the front desk lady mis-​scheduled my third appointment and I came in on a Saturday without a massage. I left a message behind for the owner and did not get a call back. Again, I called back numerous times (3x) throughout the week and she finally called me back stating that their appointment system was not working properly and amend the situation professionally.
However, I recently moved and called them to cancel my appointment this month. (Again, no one picks up the damn phone!) This last time, I let the phone ring foreverrr and someone finally picked up.
So all in all–
Esthetician and massages are great (hence, two stars). Owner is hard to get a hold of. Front desk staff needs improvement & product knowledge.
I dislike leaving bad reviews but the truth is, I would not recommend this location. It’s definitely not a stress-​free atmosphere.

Just say no, the price is tempting, but your unlikely to get a good message. The one hour message is actually close to 40 minutes and the staff is average at best. I have yet to leave, I’ve had just shy of a dozen messages and only a couple good ones. I stopped going for a couple months because they seemed to be doing more harm then good, but my foot was so tight I wanted it worked out. Unfortunately the therapist spent most of the time on my back instead of my feet and tonight I can’t even move my neck. Just say no and don’t make the mistake I did and join their membership. I am stuck with getting messages where I know I will feel worse then when I went in and they have you stuck.
Just for the record the last time I complained I was promised a list of recommended therapists that could meet my need, but they never sent it or followed up.

KASSIE ROCKS!!! I have been seeing Kassie at Massage Envy for several months and have always been impressed by her professionalism and skill level. I had a neck surgery a couple of years ago which was a huge life setback for me. I had tried several other massage therapists previously but nobody compares. She is a life saver. I could not ask for a better experience.

Hands Down one of the best! Always been a fan of massage and i had always heard of Massage Envy. Came in to ask for info and the front desk girls (forgot their names sorry) were so helpful, trying to find a date and a therapist that would be the best fit for me. Went in for my Massage with Lou, amazing massage. One of the best i have had! Will be coming back for sure!
Thanks Ladies for hooking it up!

Not pleased with my latest visit. This particular location used to be the most welcoming of the few that I’ve been to. The whole experience was just odd, massage was mediocre at best and the therapist seemed distracted. When I was leaving, she wasn’t outside the room — I just walked out to the front and even that experience was odd — definitely didn’t get the warm and fuzzies there either. I’ll try another location from now on.

Massage Envy is one of my Favorite spa in the San Jose area.
It’s very clean and staffs are pretty professional, i like the way they treat each customer with very warming greeting when you walk into the store.
I’ve seen «Jay A» for 6 times now. He’s the only one that I would book for my massage in this Massage Envy and I had try the other therapist but «Jake» is definitely the only reason that I came back for. He listens to my pain point and always ask if the pressure is good enough or too much! Also, he’s super friendly and polite compare to the others. I am always looking forward to our next session. Thank you Jake!

I’ve been to different Massage Envys before and was never impressed… ever! I stopped by this location because I just needed to try and relax. I had an appointment with Jay. What a great massage! So good in fact, I joined just so I could come back and get massages from Jay. He listened to what my issues were and worked on them. If I told him it was a little too hard he would adjust the pressure. He’s not the MT who talks through your whole massage thank god. All in all super happy with Jay and this location. I’ve heard other MTs here are good as well but I’ll never find out cuz I don’t plan on switching.

Massage Envy is the Olive Garden of Spas, so if you are looking for super swanky this is not your place. This location is clean and well run. As with all Massage Envys, the experience is dictated by the quality of the massage technician (MT). My review of this location is based on MT Brian.
I’ve seen Brian twice. When I first saw him I thought he could be leading a drum circle in Santa Cruz. If that type of thing bothers you, get past it cause the guy knows his stuff. I wish I lived closer to this location.
Each time I saw him he asked if I had areas I wanted to work on. He asked what I had done that might have contributed to the issue, what I’d done to try and deal with it already, and made some quick stretching suggestions for when I left.
He went right to work on the areas I told him were bothering me. When he hit the exact area and I told him so, he refocused right on that area. He is like a man on a mission: you just need to give him a problem to solve.
Be advised that he is big and he uses leverage well. He is one of the few MTs I’ve had to ask to reduce pressure, but as soon as I said something he did. I had a lot of problem areas in my hips and hamstrings. Brian is very effective with pressure points and manipulating the leg to release the tension in those muscles. I’ve had smaller people try the same moves but they just can’t get the same range of motion while maintaining the same pressure.
Massage Envy can be hit or miss. Brian is a hit if you tell him what you want. One caveat: his appointments ran a few minutes behind schedule, but I suspect that is because he takes the time to suggest how clients can work out some of their issues. If your appointment doesn’t start on time just deal with it. He never shorted me on the length of my sessions and he is worth the wait.

If you’re going to go here for a massage, make sure you ask for Lilly. She’s amazing! My original hot stones massage had been cancelled due to my therapist getting in an accident. I was rescheduled for later on that day with Lilly. When I showed up they offered me free aromatherapy because of the inconvenience (score). But it was well worth it! Lilly focused on my problem areas and I walked out a new woman! Definitely will be back to see her. Thank you!

I like this massage envy. It isn’t lux, but it is a pretty good deal. If you want a basic massage on a monthly basis at a good price. This is your place.

I’ve been looking for good deep tissue place, now I got it. Jacob is great. He really worked into my knots, I was very impressed with his technique. The place is clean & very welcome. Also the price is reasonable $ 75 for 90min deep tissue. You should try it!

After a very long week at work, I needed a massage badly. My regular massage therapist, Lilly, was not available, so I decided to go with another therapist.
This was by far the worst massage I have ever experienced for the following reasons:
— The massage HURT like crazy, and at one point, I almost felt like throwing up. I asked the therapist to focus on a relaxation massage, and he told me that my tense muscles won’t improve if we do that.
— The therapist kept talking during the massage and making odd jokes. He kept saying strange things like «you didn’t expect that did you» or «there you go» and even «nice stretch.»
— I felt that I could have been covered a lot better under the blanket. At one point when I was being stretched, I felt like my boobs were exposed! Very awkward and uncomfortable.
— The massage oil smelled bad, almost like it was rancid. I took a shower immediately when I got home with antibacterial body wash.
— At the end of the massage, the therapist told me to take IB profen and take big breaths when I got up so I would not feel dizzy.
Overall, I would rather go get fillings at a dentist than have another massage like this. It was horrible and I am only going to stick with Lilly. Never ever again.

I’ve been suffering from some lower back pain and decided to try massage therapy instead of going to the chiropractor. Since it was a Sunday, and last minute, Massage Envy was my only option. I wasn’t sure what to expect, but I was desperate. Its a no thrill kinda place, in terms of décor. It reminded me of a gym, only its massage. The initial «exam» was really thorough, which I liked. I really felt like they were listening and taking notes on what I needed. I let them know right away I wasn’t there to relax… I was there for some pain. Lily was my therapist… I was a little nervous because she is petite, but WHHHOA! Probably the best massage I’ve ever had for my achy muscles. She really paid attention to my areas of need and seemed to be knowledgeable about everything…
Long story short, I signed up for a membership because I was so impressed and felt so much better after the massage. Can’t wait to go every month!

I’ve had my fair share of massages being that I’m a recreational athlete and have worked at high-​end health clubs and even a luxury resort & spa. I’ve also tried various budget-​friendly, no-​frills massage places when I couldn’t afford the fancy day spas. I was pleasantly surprised when I came to Massage Envy in Campbell, finally making use of a giftcard I had been given for Christmas, and it’s now July! No one should wait that long to get a little pampering and relaxation by the way…
At the front desk and in the lounge area where they do a brief consultation, Maria was very welcoming and made me feel comfortable. She assured me that my therapist, Lily, was perfect for what I needed, which was a very thorough massage to relieve some major tension and knots in my neck and shoulders, and some tightness/​soreness from marathon training.
Lily is a sweet, petite woman, but she is very strong and skilled with her massages. I wasn’t expecting much from this little massage spa chain, but Lily kneaded away any doubt’s I had. I think I walked out of there in daze because she did such a good job!
They do give you the rundown of their memberships at the end and try to get you to sign up for one, but I didn’t feel pressured to have to do so. Clean facilities, friendly staff, great massage!