Malabs

My experience with this company is from the perspective of someone going through the hiring process. I applied for a HR Coordinator position posted on Craigslist and was scheduled to come in for an interview a week later. On the day of my interview, an hour before, the recruiter calls me to say, «our interview has been cancelled as this position is filled.» I had taken the time off my existing job to make time for this interview! Cancelling on someone AN HOUR before an interview is completely unprofessional and unacceptable in my book. Needless to say, I was livid that I had wasted PTO to be available for these morons.
Best part of this story is several months later, the HR department calls me repeatedly (once a day for nearly 2 weeks) because they «have found my resume on Monster and would like to schedule an onsite interview.» I had to send a nasty email to the recruiter telling them the following:
1. I’m NOT interested in working for your company.
2. You cancelled my interview AN HOUR before I was supposed to show up months ago.
3. Stop blowing up my phone and emailing me. LEAVE ME ALONE.
Don’t waste your time applying for positions at this company. The HR department/​recruiters are a joke – completely unorganized, rude and unprofessional.

I would give them 0 if it was possible. I first stumbled upon this company by the Fractaal Design website. I emailed TWO different associates, the first was replying quicky to my emails but as soon as I said I wasn’t part of some company or big business the guy literally stopped responding and to this day still no response. The second one I emailed didn’t even respond to my email requesting clarification of whether or not they only sell to big businesses or if they sold to anyone.
WORST CUSTOMER SERVICE POSSIBLE.

My company purchases hardware from Malabs frequently and I’ve dealt with them for nearly 4 years. Malabs is a no-​frills hardware vendor. I don’t expect spectacular service or a fancy store-​front. I do expect good pricing and undamaged goods and they do deliver on this.
For what we purchase, the pricing is good, but not spectacular. They do deliver locally for free if you purchase enough. My sales rep is very responsive and I do like that their website gives a somewhat accurate insight into existing inventory.

They called me for an interview then same interview they called me five minutes after the interview to tell me not to show up because they are not having any more interview. What kind of a company hire for a position then when I post my resume with 8 year experience they just turn me away. Then I look back on craigslist to find the same company MALABS posting the same job. If you are not going to hire any experience individuals then don’t call them. I don’t know how you guys run your company that’s why you guys are still looking for people to work for you. THE WORST COMPANY EVERY.

This place is a noodle house! it sucks!

I really hate this place! The people are so RUDE. I was getting bombarded with calls for an interview. I finally showed up for an interview because I thought this was a well established company. The recruiter that interviewed was so mean and rude! She was interrogating me, and making me extremely nervous. She kept asking me a million questions about their company. I could barely speak. The best part of the interview was LEAVING.

The HR in this company has real problem. They just kept on calling people for interview but not really recruiting anyone, maybe just to show that the HR is busy.
I was being called for an interview and was scheduled on the next day of Xmas, right after a holiday. The very talkative HR woman keep on talking about the company, almost non-​stoppable, however from the beginning to the end she avoid making eye contacts with me. After the very long interview, she says I am fully qualified for the position, however the department boss is out of town and she will give my information to the boss when he is back from las vegas the next month for arranging the second interview. I felt she was telling a lie. After 30 days I received her email to say that «unfortunately the position is filled and I will keep your profile on my list. Thank you for your interest to apply for Malabs». I did not apply, she retrieved my resume from Monster and call me to say she is interested in offering me a job!
I knew she was lying when I enter the company because I saw the interview sign in book, she interviews thousands of people with really bad hand writings. And the atmosphere is very weird inside the company.

DO NOT BOTHER INTERVIEWING WITH THIS COMPANY. They are EXTREMELY unprofessional, and you will notice RIGHT AWAY that 99% of their employees are Mandarin-​speaking. Even being able to speak and understand Mandarin myself and having only gone there for interviews, I still felt very uncomfortable…
1^st interview:
The HR lady who called me had sounded very knowledgeable, upbeat, and positive on the phone, so even though I had a feeling of what kind of company this was going to be (unprofessional) I decided to go in for an interview anyways. I got there, and the first (very) BAD SIGN was the security guard when I was checking in. He was the rudest, most unprofessional «receptionist» I had ever encountered. He was slamming things around and didn’t even respond to my «Hello» and «Thank you». For a lack of a better word, he was a straight up @$$, and it blew my mind why or where he got the idea he was even CLOSE to ANY position to act that way. Mind you, even if he were the CEO, I’d be walking out of there. Now in hindsight, I should have.
So at this point, right when I was considering walking out (seeing the employees all speaking in their own language, the security guard, the building itself… I already had formed a pretty good idea of how much I did NOT want to work there) the HR lady I spoke to on the phone came out, she seemed nice enough, so I continued with the interview. Long story short, I had gone in to interview for a Customer Service Representative position — SHE was the one to bring up the lower pay scale, and the possibility of me considering an Account Manager role, which apparently offered higher pay. She felt that I was qualified, would be a good match, and had me meet with three other managers. They reportedly felt good about me (this is 3 hours into it) and I left with the «privilege» of THINKING ABOUT WHICH POSITION I’D RATHER TAKE UP. Again, I emphasize this was ALL their idea, and they were giving ME say on which I preferred doing. I had the weekend to think about it.
I didn’t want to waste their time or mine (at least I had the courtesy of having these kind of thoughts, which is obviously beyond them), so I wrote an e-​mail to HR that same day telling them my decision — I wanted to do the Account Manager role. It was that, or nothing. I even clearly stated that IF THEY COULD NOT GIVE IT TO ME SINCE I WOULD NOT BE STARTING FROM GROUND-​UP IN CUSTOMER SERVICE, THAT IT WAS ABSOLUTELY FINE AND I UNDERSTOOD. I would rather them seek out other candidates. I even offered to «officially» interview for the Account Manager role since I genuinely didn’t think it was right for me to take a «shortcut» and get the position. Following Monday, HR calls and says I would have a final meeting with the director.
2^nd interview:
Again… the bad signs were coming up everywhere. The first thing that happened was the same HR lady that had been corresponding with me since the beginning called me by the wrong name. (WTF?!) As soon as she brought me into the conference room, she started rambling nonstop about the Customer Service position. I started to wonder if she really DID think I was «Jenny», cut her off and said, «I’m pretty sure I stated that I was only interested in the AM position — that IS what I’m interviewing for right?» She apologized and said some senseless excuse to the extent of «Oh! I know! I just want you to know that the director will MOST LIKELY start by questioning you about the customer service role, and THEN ease into the Account Manager role.» (WTF?)
Finally, I met with the «director» — which was the biggest waste of my time. She was set on having me start first in the customer service role (did I not make myself clear 3 e-​mails and 4 hours ago that I was NOT interested in being underpaid at a place where even the security guard is an @$$). She even said «We would be gambling by hiring you as an AM first. Actually, we’re the ones helping YOU by hiring you as a CSR.» …WTF? THEN WHY AM I EVEN HERE? DID YOU SEE MY RESUME? HELPING ME? GET OUT OF HERE.
Excuse you Malabs — I have a degree, professional experience, and a whole lot of other opportunities. YOUR company was the one to offer me this position in the first place. YOU were the one who called me back after giving ME preference, after I made a decision and made it clear where I stood. YOU kept me around with your garbage for nearly 5 hours between the 2 interviews. In fact, your company should compensate me for how much time, energy, and gas I wasted talking to you people. I hope you read this along with all the reviews exposing what a crappy company you are — CLEARLY, your sales/​customer service teams could use major changes so GET IT RIGHT. YOUR loss, NOT mine.

I have a computer wholesale side business. Several years ago I came across the company. I bought from them once, and barely made any money. There prices are equivalent than eBay and Amazon, maybe a few % lower — not leaving room to any dealer. They shouldn’t call themselves a distributor since they have prices which cater better for consumers.
Not my problem though. My problem is that I began spamming their emails years ago. Yet, every month I get offers from a different sales person. I probably have 100 email addresses on my spam list from MA Labs, but still get there garbage offers.
Once they get your email address, you are screwed for life. They keep making new email addresses and will never delete your email address from their list.

I worked with my sales rep here and she is really quick at getting prices back to me. During my last order, she processed my transaction and I was able to pick it up the very next day as they had to ship it from the LA warehouse.
I would say Malabs had a pretty fast response and it’s nice to have a local pick up window.

They reached out to me for a Acct Manager position available. I was going in for the interview on one of my days off and when I walked in the security guard and another employee were talking in their own language. Neither of them acknowledged me…5 minutes pass and the security guard puts a clipboard on the counter. I pick it up and I say EXTREMELY nicely «Hi, I’m here to see _​_​_​_​_​_​_​_​_​_​_​» and he said yea.
RUDE! Just confirmed to me that some racism is going on there and I refuse to be apart of it! Way to give a first impression to a interviewee who THEY reached out too. LOL!

Terrible company. very sketchy and unprofessional

My name is Valaree… I had a problem that Mr. Joe Chen was handling well he dropped the ball and not only did he not help me but he also hung up on me sevrel times. I hate that place. I hope he reads this… bitch

My business (
) has been buying parts from MaLabs since 2005. Delivery is fast (thanks Jackie), the prices good, and the RMA process easy.
Their site hasn’t changed in years, which I love. I don’t have to relearn the layout every year. :) Also, I find it easy to navigate — whether searching or browsing by category. Less frills and easier than ProVantage, Newegg, or other sites.
To fully take advantage of MaLabs, you need to open an account (a five page application in 2005), and get a username/​password. This allows you to see the prices.
A fun field trip is to drive down to Fremont and see the entire city block that is MaLabs. Ask to see your Sales Rep and you can see the warehouse full of fresh computer parts from Asia.

This place is mad shady son, stay away from it. You’ll be glad I warned you.