Lucy’s House Cleaning Services

excelent service, extreamly trust worthy, punctual, very dependable.
I highly recommend Lucy’s House cleaning service.

We’ve had to cancel Lucy’s service — they are just too big now and don’t have the customer service they once did when we started using them. I only see Lucy about once a year — if that, when she wants to raise the price or something. .. . and it seems like she brings on a new crew each and every time. They break stuff almost every other time, and sometimes they put it on the counter to let us know and sometimes they put it back as if nothing happened.
They are never on time which is a hassle when you have to be somewhere or keep pets outside, and she charges her crew for items they break — isn’t that what insurance is for??? Super tacky way to run a business.

I just wanted to encourage anybody that is looking to have house cleaning services, to consider Lucys House Cleaning Services of San Jose. For the past 2 years I’ve been fortunate to have Lucy’s clean my house. The cleaning crew does and amazing job. The ladies are friendly, courteous and professional. My house is so clean and smells great when they are done. I’m so happy that I found such a wonderful cleaning service.
I rarely give a 5 Star rating, but in this case I would rate it higher if possible.
Thanks again, ladies.
Lilia
Woods Apt, San Jose

Just got a deep cleaning a couple weeks ago & was very satisfied. Only complaint is how late they came. (1 hour late) Normally we wouldn’t care, but this was why we hired them was bc we have places to go!!! ;) My house was spotless. They accidentally broke our blinds & called us to ask us to come back & check. We were planning on getting new blinds anyway so it wasn’t a big deal. I def did recommend them to other ppl & if your looking for a trustworthy company I highly recommend this place. :)

Lucy helped me out! I was moving out of my apartment and called her and a few others, they either were too high or didn’t call back. Lucy didn’t call back either at first, then she did and apologized saying that it was mother’s day weekend and she was booked up. I told her that I was moving out of state and needed my apartment cleaned and couldn’t wait until the next week. She told me she would try to fit me in and she did, that Friday morning, Lucy and her husband showed up. They cleaned my apartment and did a pretty good job! Reasonably priced too! Highly recommend her very professional! Thanks Lucy!

Lucy’s team cleaned my home after I moved out and did a great job. I couldn’t be happier and will use her team again for weekly cleaning once I get settled. I highly recommend Lucy’s Cleaning Service.

Lucy and her team have been cleaning my house for over a year now and I highly recommend their services. The price is great and Lucy is always very pleasant! They can be late on the scheduled day that they clean but because they do such good work and I trust them, I look past the lateness.

— I’m convinced they write their own reviews.
— Expensive for sub-​standard service.
— Always late: 30 min-​2 hrs, and may or may not show up!
— And why do most house cleaners remove pillow cases, then throw the pillows on floor while they make the bed? And this would be a floor that has not yet been vacuumed /​cleaned!

Just discovered they also threw away a stack of napkins we keep on the shelf under our coffee table. WTF is wrong with these people?

I love Lucy and her team! They are very reliable, professional and do a great job every time.
I originally employed her services when I was recovering from some surgery, but I loved them so much that even though I am perfectly capable of cleaning my own house nowadays, I’ve kept them on for years!

We were moving and needed our house to be cleaned after the move. I called several cleaning service companies and Lucy was was the one the returned my call. She was very prompt in showing up to give me the estimate and her crew was on time to do the job. Overall I give this company
5 stars for promptness, listening to customers needs (I did not want any harsh chemicals to be used on the shower doors), and the quality of job. Will definitely recommend this cleaning service

I had a home that I needed to get cleaned in preparation for sale. Called Lucy and she agreed to meet me within a day or so at a time that was convenient for me. She came by as promised, gave good price for the big time cleaning that this whole housed needed. She and her crew went out a few days later and did a fabulous job. Lucy is clearly competent and knows her business.
I should have taken pictures because this house has been vacant for a year and toilets had gotten pretty gross, the fridge was a science project, and so on. All looks new today.
I would call upon Lucy anytime and if I lived in SJ I would surely consider her team as a regular service.

I’m not sure what people are complaining about. We had a baby … which turned us into sleep-​deprived zombies that lived in a pigsty. I called Lucy and her team has made it all better for the last few months now.
Lucy came to give me an estimate and was super professional and on time, unlike some of the other reviewers wrote. I pay a little bit more than what I had originally expected, but everything is done right and you get what you pay for. They leave my bathrooms and kitchen sparkling, my floors shiney, and the house dust free (they even clean the ceiling fans and blinds WITHOUT being asked.)
Lucy may not call me back that day, but always returns my calls within a reasonable amount of time. I will continue to use her cleaning service and am a very happy customer!

We’ve been using Lucy’s services for a number of months now. The overall experience has been positive and I’ve recommended her to a few of my friends so far.
Searching for a housecleaning service, I interviewed two candidates and solicited three or four quotes. I liked that the smaller outfits would come to the house and do an in-​person quote (Lucy did as well) instead of just sending me their pre-​priced menu of options. Lucy was on-​time, very friendly, complimentary of the house (though I expect she would be no matter what it looked like!), and walked through with what seemed like a very professional eye to details.
We checked out three of her references who all had nothing but good things to say. We have the house cleaned every two weeks and the cleaners come while we are at work (gave them a key). Every time the cleaning has been great, though occasionally they will do something like forget to turn off a light in a room which isn’t a big deal.
The cleaners do floors, countertops, sinks, toilets, showers, and appliances. They also take out the trash and recycling (though we had to explain the difference so it didn’t all end up in the trash). The windowsills are always clean and in general anything that I would notice gets cleaned to my satisfaction.
Overall I am satisfied. Lucy has called once or twice just to check in and make sure we are happy with things. We have never had a problem getting a hold of her and she is always friendly and helpful on the phone. As I mentioned above, this is a service I would recommend to my friends.

I’m sad to have to give Lucy only one star but a business is rated on the product AND the service. The cleaning is great — 5 stars for sure. But the customer service is beyond bad. It’s impossible to get a call back or a return text. Forget about trying to actually schedule a cleaning. It is actually easier to get a reservation at French Laundry than it is to get on Lucy’s schedule. From the other reviews, it appears that she is still keeping her old customers very happy but is so busy that she can’t work in any news ones.
The first time I called I didn’t get a call back so I kept calling back till someone finally picked up. Lucy answered and seemed really nice. She came quickly for an estimate. She said she couldn’t get me in for another three weeks but was nice enough to squeeze in a quick 30 minute bathroom cleaning a couple days later since we’d just moved in. Shortly after that I had to text her many times in order to get a response to schedule the next cleaning. After many more pleading texts, she scheduled me for a couple weeks down the road. Her team came and did a very good job. Except they forgot to clean the toilet bowl in one of the bathrooms. I’m sure it was just an oversight and I called and texted the team lead and Lucy several times to get it taken care of. Finally received a text late in the night that she would get back to me. The next day after more texts Lucy came herself to finish the job. I tried right then to schedule with her for two weeks and she nodded but she said she was in a rush and to text her. I did text her… several times. And I left voicemails. Two days before the day that should have been the two week cleaning, I finally received a text back — it said «Sorry we’re full.» Great. I had to scramble to find another service. Though this other company is more expensive, at least they call back!!! I tried to give Lucy one last chance as I’d like to give her the benefit of the doubt. So I left voicemails and texts to her about setting up a regular schedule or to just let me know if she’s not taking new clients. Guess what happened… that’s right… nothing happened. Not that I’m surprised anymore and it’s really a shame becuase she seemed so nice at the beginning and the cleaning is done well.
So I’m ok with paying more if it means I get a response and get on a schedule.

UPDATE (7÷12÷11): They were supposed to come at noon to give us an estimate. They called at 12:15 pm to say that they will be late and come at 1 pm instead. Never showed up nor called. Sorry but we’ve wasted so much time already. Moving on.
UPDATE (7÷11÷11): Finally got a call today. will update more later once had a chance to work with them. They told me that they were getting a lot of calls and difficult to manage the calls. Must be good!!!
ORIGINAL: I called 2 times and left a message each time last 2 weeks. Never returned the calls. Don’t know how they’ve got 5 stars. I am quite disappointed!

Lucy’s House Cleaning Services is really a 5 Star Service. In search of some serious home cleaning, I came to Unilocal,looking for follow Unilocalers to help me find a good service. She was one of the very few with a all 5-​Star rating. And the reviews haven’t lied. Lucy and her team did a wonderful job and provided professional and friendly service.
I was looking for a full range home cleaning for my one bedroom apt, that was shared with a little dog. Considering that I still live in my apt, I was looking for more than a moving-​out cleaning service.
My Review:
She is friendly and doesn’t make you feel self-​conscious about having to hire services to clean your messy place.
She and her team was on time.
She followed up on calls.
Her team came in and immediately started working.
They finished in a timely manner. (Took about an hour)
They did the standard cleaning service (windows, floors, vacuum, etc.)
But they also took out my trash and washed my dishes.
They organized my belongs, creating neat stacks or putting things in place.
They were detailed oriented, getting behind corners, cleaning the blinds, wiping down doors, etc.
Overall, I will be using Lucy’s House Cleaning Services again. I would highly recommend her team to assist you.

Heaven!!!
We moved into our new home about a week ago. When we first arrived into the new place, it was dirty. I mean disgusting. The fridge still have food in it that was expired, the stove was full of old food particles and grease. The bathroom was just as bad. There was no way that I could do this on my own. So I logged onto Unilocal and went on a search. I ended up finding Lucy. She came over looked around and gave me a quote. I was like really?!? Thats a bargin! So I said yes please! She came over with her team and cleaned away! Only took about a little over an hour. The place was spot less! I was impressed! We were extremely happy with her services! I highly recomend Lucy and her team!

Lucy’s Housecleaning Service is the best the Bay Area has to offer. I have had Lucy clean my house for years and she and her team are outstanding.
I have her come twice a month and those are my favorite two days to come home. I always know that I will come home to a spotless home. They are incredibly detailed oriented and professional
I would highly recommend Lucy’s Housecleaning Service!!!

These women are not just housecleaners— they are ANGELS.
Lucy and her staff are the best of the best. We have been lucky enough to have them come and clean our house twice a month for the past couple years, and they are always professional, friendly and diligent.
One more thing: when we have a party and our house gets trashed (it happens more than you can imagine), we will call Lucy and she always works us in. That means a lot to us.
These ladies have put up with a lot being our housekeepers, particularly pets and the messes that come with them. Their hard work really takes a load off our minds.
We feel spoiled to be able to have housekeepers, and having THESE housekeepers makes us feel like royalty. I have recommended Lucy to many friends who have thanked me for sending them to her.