Lucky Heaven Limousine

Do not use this service!!! We are heading out of town today, and arranged to be picked up by this company and driven to the airport. We made the reservation 1.5 weeks in advance, and received a confirmation number via email. The driver was suppose to arrive at 8pm to pick us up, but failed to show, or provide an alternate service. Furthermore, the company failed to call us and notify us that no one was coming due to the driver having an emergency.
We had to call the company several times to even get through, and when we finally reached someone, they said that we would have to call a cab! This company has poor customer service and has exhibited no concern for its customers who are on a deadline to catch flights. The very least a company does, for customer service sake, is notify each customer ASAP that they are not able to fulfill their obligation.
Worst pickup service ever!
I see they tried to create multiple business’ on Unilocal so as not to have a low star rating so I’m posting on both.

Never again. Set up stretch limo for 10 minors to attend HS prom. Driver was 20 minutes late and instead of a phone call (they had my number) they emailed me thinking I was waiting for the email to come. When I went to find the reservation to call them because he was late I saw the email saying he is going to be a little late. Bad Business. Then the kids piled in and I told him not to leave until the kids go into the hotel for their prom. The kids started calling their parents frantically because they were dropped off at the wrong place and didn’t know where they were in downtown San Jose. I called and called but no answer. I was at work and with the help of a friend logging on to my email to find the drivers phone I was able to call him. He told me he was 15 minutes away but heading back now. My daughter and her friends were calm and found the right place some 4 blocks away.
After I complained twice over the phone (no call backs) and twice via emails all I got were excuses why driver was late, why he dumped the kids, why he took so long to get back. Don’t trust these people. They take your money (including a nice tip for the driver) and don’t do what they are told. Terrible business people.
Thanks to my daughter and a couple of other kids they kept calm and found their way to the prom. They had a great time and made it home safe.

THE WORST SERVICE EVER !!!
We had a confirmed booking for an 11.55pm pick up, we were told more than once that the driver would be at the airport at 11.55pm and then we would call and they would drive to the curb to pick us up.
We traveled all the way from south america to arrive to be told «nope, there isn’t a car at the airport and we don’t know how long it will take to get one there». We waiting for a return call, nothing. We called again and again and finally we were picked up.
The owner told us «we were really busy» no apology, no offer of a refund. Just tough luck.
We had a contract in writing to be picked up at 11.55pm, please don’t use this company. Find someone else. Drive yourself and self park. DO ANYTHING BUT USE THIS COMPANY.

Just finalized our reservations for our San Francisco trip tomorrow as far as our transportation with this company.
I am anxious to see if their customer service in person is as good as my experience with them on the phone today. They were pleasant, courteous, and informative.
Rates are decent and gratuity is already included when I reserved. Big convenience for me and definitely a plus.
Very excited for my vacay!

I purchased 2 certificates for their service off DealFind. Not wanting to have to deal with a random city taxi, We planned to use Lucky Heaven to take us to the airport to start our vacation, and to pick us up when we returned (me, my wife and our 9 month old baby). I called and booked the pick up times for both, giving them the flight number for the return trip, so they could check the return flight for delays, etc.
The ride to the airport was OK, but the return ride driver was a no-​show. We had no ride from the airport to our home. Not cool when you are toting a grumpy and tired 9 month old baby, alot of luggage and are exhausted from a day of travel.
They probably would have gotten 2 stars for at least getting the ride to the airport right, but when I called a 3 different times and left messages regarding the matter and wanting to talk about a refund or a replacement ride — I was NEVER called back. This is what I find the most inconsiderate, irritating and angering. It feels like they basically stole my money.
The icing on the cake is that an email to DealFind’s customer support has also gone unanswered… But that is another review to be written…
All in all I advise you to stay away from Lucky Heaven Limousine, unless you like to gamble and have a good Plan B.