Lowe’s

This is the worst place. I go in to get cabinets, there are plenty of people in the department and they tell me that I need to make an appointment with the guy that works in the daytime. They have no customers in the area and just push me off on someone in the morning cause they to busy. They run customers away. I have never seen anything like this.

I had a need for a Specialty Hardware Item a few days ago. I had just got a Custom Strider Fixed Blade knife in a Kydex Sheath a few days ago. It also came with a large BladeTech Teklock for Belt Carry. To attach the Teklock to the Kydex Sheath it has 2 Chicago Screws.
Unfortunately the 2 Chicago Screws that came with the Teklock were Defective and broke .
So I had a Dilemma. I needed 2 Chicago Screws. This is where Lowes comes into the picture. I work out of the San Jose Airport on Occasion and today I was there .So I rolled to this Lowes in my Work Whip. This Lowes is Huge and has a Huge Parking lot. So I stashed my Work Whip in the Parking lot.
I rolled in and I was Impressed this Lowes is Immaculate, Brightly Lit, Clean and Well Stocked. I started to get distracted there was so much cool gear, tools and gadgets. Then I remembered I was there to buy Chicago Screws so I rolled to the Hardware Department. I ran into a Clerk and asked him if they had Chicago Screws and he replied Probably not but I was welcomed to look lol.
So I browsed the Hardware Department .and low and behold I found a whole section of «Chicago Screws» and they were a better type. So I bought 2 and I now know that Lowes Stocks them. Boo Yah!!!
I’m a fan.

All you have to do to realize how incompetent they are is stand by their customer «service» counter, where the hopeless employees and managers, fail to deal with customer issues.
Personally I tried to order siding from these jokers, they lost my order 4 times, I was assured that they had it arranged and I had to come to the store three times to pay for it because of their incompetence, then they proceeded to deliver the material 4 weeks late and attempted to deliver it on a day that I told them explicitly twice not to deliver it on. They make flimsy excuses without knowing the truth, for example when it was obviously late they said it was the manufacturers fault, when I already knew it was sitting for weeks in their distribution center. They then quickly backpeddled admitting that they didn’t really have a clue what was going on when I pointed this out.
Oh and did I mention that the washer and dryer that my contractor bought from these guys arrived so damaged from obvious mishandling (it looked like it had been dropped several times) that maytag, who is usually stellar about repairs, almost refused to repair it.
Given that I have bought tens of thousands from various home and garden improvement outlets and these are the only 2 big transactions I’ve had with these guys a ²⁄₂ record of screwing it up is pretty spectacularly bad.
If you want to waste your time and mental energy go to these guys. Personally even though these guys are closer to my house, and often a little cheaper, I simply drive past and go Home Depot.

Horrible experience!
Ordered a yard door online– drove 20 miles to this store to get it only to be told that what they have is broken and unusable. Poor customer service. Why would they keep defected stuff in their inventory– and why would they not transparently communicate that at the time of booking??!
Do NOT recommend coming to this store or buying stuff online from Lowes.

I have never had such poor service from a company I thought was reputable in my life! We ordered custom doors, it took more than two months for the doors that we were told would take two weeks. We never received an update, each time we had to go inquire. We tried calling but customer service would put me on hold and then it would disconnect. They were supposed to provide an installer — first guy never came by. Second guy came by and measured, more than a week and many voicemails later, still haven’t heard back. We decided we would just have it done. They were to deliver the doors today by 2:00. It’s 2:15, no doors and can’t get any info from Lowes. Will NEVER purchase from them. They don’t deliver, don’t communicate and certainly don’t serve!

Barely any staff working, waited 15 minutes for someone to cut wood; even after asking someone to call for service over the intercom. 15 min trip to lowes end up taking an hour –_–

Rob in gardening was very friendly and a huge help! Loaded 500 lbs of rock for me no problem! Thank you.

The customer service at the Sunnyvale store leaves a lot to be desired. They seem to have only one knowledgeable person. We have been lucky enough to speak with him once but other times we have been in they all refer to him as the expert and no one else can help us

A manager named Deo was very helpful and patient in the appliances dept. After much research, I ordered a bunch of appliances ($ 7000+) and selected the 18 month no interest financing. The bill came and I paid the minimum as I have done with similar credit cards. The next month I see a interest charge. I call the number listed for the card and they say I am not on the 18 month no interest plan. To fix this I have to call the store. I called and they said I have to the store, IN PERSON, for them to refund the entire transaction and purchase the items all over again to add the 18 month no interest option. Can’t wait to see what additional complications and drama await. Sloppy work.

Purchase a weber grill from Lowe’s, which included free delivery and installation. The night prior we got a called to confirm delivery and time. The morning of, we get a call from the store saying the delivery won’t happens because the issues with the grill. We got the run around in terms of reasons why the delivery won’t happen and they even hung up the phone on us a couple times. they were rude, misleading, horrible customer service. Won’t be going back

Service sucks! Waited for over half an hour for anyone to help me order new carpet. Pressed the help button 3 x’s and NO ONE came by. They need to hire more help or get a manager who cares about improving their customer service. Will take my business elsewhere!

My husband had a project that required a daily visit to Home Depot, until he told me one day that we are going to Lowe’s instead. Not until then we did not realize what we were missing.
1. The store was very clean. It was not dusty at all and I didn’t have my usual «Hardware store sneeze attack» like I usually do whenever I enter a Home Depot
2. Product selections were better and well stocked. We were looking for a molding and selection was more than double compared to H.D.
3. Product display was MUCH better and very organized.
Here is an example @ nail aisle. They stuck an actual nail on the front of the shelf and boxes are stocked behind it, so that you can see what you are buying before picking up the box of nail. It was much easier to find the exact kind of nail we needed.
4. I feel that common household fixtures and lighting selection at Lowe’s are very good and price was very competitive to other stores.
The cashier was slower, customers waited a while to pay. Even the self check out, there was no store person helping out so all the people who tried to use the self checkout got stuck waiting for someone to come clear whatever was stopping them to proceed. So I hope that’ll change in the future.
I think I will visit Lowe’s more often now I know that they have different and well stock items, and I can come here and not sneeze a single time!

The World According to Noelle
Allergic Girl’s Guide to Life
This Lowe’s Home Improvement Store is new. Most of the products they sell tend to be on the overpriced side. They have a great selection of most everything you would want for your home improvement needs.
We came here to look at the hardwood floors. They people that work in that particular section of the store are your a-​typical used car sales persons so beware. They gave us an ‘idea’ which was an unofficial quote for wood and installation of our hardwood floors. We paid $ 45 for someone to come out and measure the area where we wanted our hardwood floors. Days later the guy from Lowe’s called only to give us a quote which DOUBLED in price. If you’re looking for hardwood floor installation I would highly recommend not dealing with this particular department of the Lowes department store.
Noelle’s Notes
Skip it.

I like coming here to Lowe’s to get my stuff. Like a level, some tape, a paint screen, some roller covers, and a 5 gallon bucket of paint. They have the cheap stuff, like sponge and plastic «brushes» and they have the professional brushes that are $ 18 that can last for 8 years.
I come here often enough to know where stuff is. And some of the prices are good. A-​OK.

I went to the new Lowe’s yesterday looking for some stuff I needed to patch up a small hole in my door. Although I found the paint aisle with kits for patching holes, I had a few questions so I walked over to the Paint Department kiosk. The worker there who was in his 40’s, early 50’s was yapping away on his cell phone. I gave him a minute to finish his phone call, but when it turned to two minutes and he didn’t bother to acknowlegde me, I politely said «Excuse me.» As soon as he heard me, he looked at me with an irritated look on his face, rolled his eyes, then turned his back towards me then walked to the other side of the counter and resumed his personal phone call.
I took my shopping cart to the other side and said «Excuse me» politely a few more times only to be looked at and ignored AGAIN. Forget that, I then pushed the button on the counter to get assistance. Loudly on the intercom: «Customer service needed in the paint department please.» He ignores the fact that I was still waiting to get some help. When no one came, I walked over to Customer Service and asked for someone’s help in the paint department. Within seconds, someone was on their way to help. When he saw that an associate came to assist me, he quickly hung up the phone and said he could help me. Hah! Yeah right, I really want your help now after being so rude. I looked at him and said «It’s okay, you can resume your phonecall.» LOL

I think it’s funny that some of my new, recent friends are reviewing this Lowe’s with less enthusiasm than I am putting in. Although I do find it to be a bit odd that with a Lowe’s right down the street at Brokaw that they felt the need to put one here on 880 and Coleman, nevertheless I am thankful because this Lowe’s has a way better selection than the one on Brokaw.
I was looking for something specific and not only were the other employees of Lowe’s Brokaw not as helpful, but they plain didn’t have it in stock. I went to this Lowe’s and was promptly directed to the section where I might find the wrenches I needed and the staff was extra helpful in checking inventory on other things. I liked that it was well stocked and the store was very large so more selection! +1 Lowes, 0 Home Depot.

UGH! This store annoys me! I’ve been coming here A LOT lately to buy stuff for the house. I have a long list of complaints.
1. I bought 2 floor lamps but had to come back 3 times in order to get it semi-​right. The floor lamp I choose came with a desk lamp. When I brought it home, the desk lamp was missing in the box, so I had to go back to the store to exchange it. Ok, exchange is done and lo and behold, the lamp is missing AGAIN! Third time is the charm, I got smart and opened the box at the store to make sure all the pieces were intact. I start putting the floor lamp together and when I stood it up, the freakin’ thing is tilted… UGH! I said «F*ck it, I’ll make it work.»
2. I needed plastic covers for my light switch cuz the painters painted all over the edges. They only had 2 on the shelf so I ask someone to help me look to see if there were more. The dude comes back telling me the computer shows 60 in stock. The box was no where to be found so I told him I’ll be back next week and hopefully by then, they would have ordered more or found the missing box. I come back and ask for the department manager. I waited in the aisle for 15 minutes before she showed up. She insisted on looking in the shelves even after I told her two other people have already tried. Ugh, again… for wasting my time! Long story short, I asked when they were going to get new shipment… she doesn’t know because corporate does all the ordering. HELLO… if you’re out of stock of something, request it! It ain’t rocket science!
Thank you to Adrian in the Tool Department! He’s the epitome of how a Lowe’s worker should be. I needed a power drill and accessories to mount my TV and he was extremely helpful and walked me through the process.

Ahhh yes. I heard about this place from word of mouth that this place opened pretty recently. I drove by here a couple of times but didn’t need anything until today. I came here to buy outdoor lighting and you could probably guess from my previous two reviews (Home Depot and Orchard Supply Hardware) that I’ve been driving around to find what I need while still observing the stores.
The whole place was HUGE! I can’t emphasize how huge this place was but I would say it was as big as a Costco but for hardware supplies and other stuff. It was super clean and had a very large selection of products. In the outdoor lighting section, they had more styles to choose from versus Home Depot.
I compared the price of the same lighting fixture from Home Depot and Lowe’s. Lowe’s was 1 cent more expensive than Home Depot if that really matters to anybody. Of course this will be a wild assumption but here goes: Based on this one price comparison, I’d say Lowe’s would be relatively the same as Home Depot in terms of pricing.
I took a quick walk around the huge place and everything was very organized — not to mention clean. The carts they had here reminded me of Ikea’s cars for some reason even though I haven’t been to Ikea for awhile.
This place has it all and it shares the same «plaza» with In-​N-​Out. I actually shouldn’t say it’s a «plaza» because it was only those two. lol

Lowe’s stores are beginning to grow like out of control weeds in South Bay. There’s one up at Brokaw and 880, and now this new one off Coleman near 880.
On the bright side, the new stores tend to be clean with lots to choose from, unless you want a compost turning tool, which you think they’d carry given all the crazy «greenness» out here. Still, lots of shiny objects on the shelves. I even found a replacement connector garden hose for the poorly made one that came with the hose reel and developed multiple holes in one season.
The problem with the Lowe’s at Coleman — they seem to be unfamiliar with customer service, and unaware that they have any competition. That’s if you can find anyone to help you at all. We went to the paint counter to buy a quart of paint for a small project. When we walked up, there were 4 people working there, none of them obviously helping any other customers. One turned to help us and as soon as we started asking a question, he interrupted us to talk to a colleague. Dear Lowe’s: please train your associates on manners since they have apparently not previously acquired them.
We went to pick out a paint color, and 5 minutes later, we turned back to the paint counter. All 4 of the people who were there before — gone without a trace. After briefly considering a call to missing persons or checking the tabloids for local reports of alien abductions, we waited for a few minutes. No one. Managed to flag someone down by the registers and they called for someone to come to the paint counter. 10 minutes go by with the paint crew apparently still abducted, so I ask for the manager, who explains that they were helping other customers. Where??? In gardening? Plumbing? They weren’t anywhere in the paint section. He had to find someone who didn’t know how to mix paint to help us (which is mixed by a computer anyway).
30 minutes later, we have a quart of paint. The whole time we were standing there, not one employee came over the the empty paint counter to see if we needed help.

We bought our water softener here. Since I much prefer Lowe’s over Home Depot, I’m very happy that they opened this one which is close to my house although I think it’s pretty close to the Brokaw one. Nice clean, friendly store. I hope it stays this way.